Home Depot / refrigerator

US Review updated:

Order and paid for a Samsung refrigerator on February 4, 2019 with a delivery date of April 26, 2019. Called by Samsung a few days before and was told that the model I paid for was no longer available. Scheduled delivery date off from work. Rescheduled to May 3, 2019 with a different but similar model. No delivery and no communications. Calls made and Home Depot blamed Samsung and Samsung blamed Home Depot and the delivery company for the non- delivery of a paid for item. Since three parties involved no one takes responsibility and still no refrigerator. If they finally schedule a delivery, another lost day of pay.

May 05, 2019
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  • Sp
      Aug 14, 2019

    Spouse purchased refrigerator in store Columbus, Ga. On 7/9/19, received delivery on 7/19/19. Refrigerator worked for 10 days, everything in the freezer was thawed out. Call store and was referred to the maker service agent. Rep scheduled appointment for two weeks out, 8/14/19. Waited all day for someone to show up during the bourse of 9-12 noon. No show until 5 calls and 4 hours later someone showed. I asked my spouse to speak to the manager and request refund of payment and replacement of loss meats. This is not acceptable to wait and get the run around for services. I will be checking the legal aspects of this type of business messiness.

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