Home Depot
reviews and complaints

I purchased this product from your Hoover Store on 07/22/2019. I was told by the cashier that I was purchasing a 2 year replacement warranty at that time. I purchased a two year replacement warranty according to my receipt for $35.00. On 09/14/2019, I took my product back to the store for a replacemet, because it quite working. I was informed by the Store Manager (Elana M. Chadwell) that I purchased an extended warranty not a replacement warranty. I explained to her that the cashier, and my receipt says replacement warranty not extended warranty. My Receipt Number is [protected] date 07/22/19 0730 PM cashier Amaya. Totalled purchased $410.38. I contacted ECHO, and I have a Five (5) year Manufacture Warranty for repairs. I do not need a two (2) year extended warranty. I am requesting a replacement of my echo gas powerhead w/trimmer, or a refund of my $35.00. According to the manual of operation, the unit is sold with a shoulder strap. Which was not included in the purchase. the wording on the receipt should reflex the extended warranty purchase instead of a replacement purchase. This is a misrepresentation of an agreement made upon the purchased of this product. My email is [protected]@bellsouth.net, waiting on your reply. Thank you in advance.

I am a retired journeyman mason and purchased many bags of commercial grade concrete mix and the last visit to purchase the concrete one of the bags was hard and unusable. I had returned to purchase more concrete mix and requested to talk to the service manager for that department and explained what I had purchased and that one bag was unusable. This gentleman assumed I was asking for a refund and asked if I had brought the bag back - first of all I slit it to use prior to knowing it was not usable and it weighs 66 lbs. and would be all over the floor and we have a brand new truck. He stated anyone could say what I said and had it around for years. (cost approximately $10-$11) and I have purchased approximately 22 bags already. He wanted me to load it onto the truck, bring it in and the receipt. I explained that this would leave mortar dust all over my new truck, which would harder in the rain and also would leave a trail all the way into the store as it had been slit open to use. I will not return to the store without having some type of apology and the manager suggested it was our choice to use a competitor of your store. I purchase a tremendous amount of supplies from your store.

Sincerely,
Les Ross

On 9/21/2019 at 8:50 mountain time

Note that my boyfriend spends a lot of money at this store averaging a good 200-400 every other day, and is a regular at this store.

My boyfriend Hayden and his friend went to the store to get stuff for our house because we are trying to sell it. They went into the store and grabbed and electrical cart because Hayden's friend had just gone through one of the most traumatic car accidents of his life and is very lucky to still be alive. They began to shop in the store grabbing a few items and placing them in the cart. They start to notice a gentleman being weird. All of a sudden Hayden look down the isle they are in, and this gentleman blows a kiss towards Hayden. Hayden ignores the guy at first and continues his shopping. To there surprise in next isle as they where looking around at other item we needed for the house. This gentleman comes up behind Hayden and snatches the things Hayden was holding and throws them on the ground in front of them. He also proceeds to take the things that Hayden has in the cart and also tossing the items on the ground and asks them "do you guys intend on paying for this stuff?!". Hayden told him "yes we do!". The gentleman then asks Hayden and his friend "witch one of you are on top and witch one of you are on bottom?". Hayden stared to get a little defective at this point and asks the guy "what his problem is?". Then the gentleman still continuing to be rude starts to pick on Hayden friend saying that he has "meth sores" all over his face. Hayden friend is very insecure after his car accent where he almost lost his life and now is permanently disabled due to the accident he was involved in. So he was holding his hand to his face due to the scares he got due to the car accident. After all that Hayden and his friend begin to walk to the exit and the gentleman follows them stating that Hayden is "banned from home depot! And is not to come back" and tells them that "he took down my cars plates to my vehicle". Then from his key fob to his car pushes the horn button to his truck that was parked right next to our car. Hayden and his friend get into our car and come home.

Your loss prevention employee at this store was not only disrespectful to Hayden and his friend but was a bully that belittled two people that had no intention on doing anything wrong and was only there to shop like the loyal customer that Hayden is to this home depot store. They did not deserve to be treated like no one does by anyone. I thought that home depot had higher standards for there employees. But I am now starting to question the training and if home depots employees are not held to any standards, and can just treat innocent people like they are the dirt under there feet. This is wrong in so many ways and need to be handled imminently! There need to be some kind consequence for this employees actions and Hayden and his friend deserve an apologize or something.
If this issue is not resolved with in a reasonable time I will bring this to the media and the public so everyone can see how home depots employees can discriminate against the disabled and bully there customers when they are not doing anything wrong.

Any questions please feel free to contact me at [protected]

Thank you
Hannah Sagahon

The worst service I ever received
On 9/20/19, at 3:56 pm I went to home depot to exchange a pair of blind. 1) when I went to pay, a black young woman Trevor who was managing the cashier with a very nasty aptitude was rushing me when I was trying to put the merchandise in a bi bag and my card and the proof of purchase in my bag, calling other customers. Then I was trying to contact home depot to help me with the instructions were I spent long time on the phone, transfer to different extensions #. Finally I had to hang up because no one was available to fulfill my request. Outfall service Too many Chiefs but not Indians Shame on Home depot administration

On 08.10.19 my wife and I purchased a dog bed item number [protected], valued at $19.98. See attached receipt.
Over a few days of using the bed, our dog started to itch. Upon inspection we noticed she had some reddening under her belly.
Her coat is washed once a week so it was unusual to see marks appearing on her skin.
As the weeks went by her skin became worse. She was scratching more and was crying through the night.
After investigation the only thing that changed in her diet and routine was the new dog bed.
We removed the cover of the bed to check the contents. Upon unzipping the cover we were appalled to find the following items inside:
Matted Brown fiber, riddled with sharp wood shavings and debris.
No wonder our pet was in distress.
Lying on the bed caused painful sores which after constant scratching, resulted in the loss of her fur. See attached pictures.
We took her to the vet - Doctor Garret, on 09.16.19. He has been her vet for just under 9 years.
He was very disturbed with the condition of her skin and was confused by the horrible contents inside the bed.
He advised us to report this issue to head office to make sure this product is removed from your stores immediately.
Whoever created this bed, was cruel and has intentially caused uneccessery suffering to our pet.
She received 2 injections, one anti biotic, one anti inflammatory and a 28 day course of anti biotics tablets costing $133.00. See attached vets bill.
We are seeking compensation for our dogs pain and suffering, which lasted several weeks, reimbursement of our vets bill, the cost of the bed and a promise to remove this product from all of your stores.
Please note, it was purchased at store 11001 Pines Blvd Pembroke Pines, Florida
Tel, 954 437 2932.

Thank you

Mr. Brian Sinclair
13203 SW 44 Street
Miramar
Florida 33027
Tel:[protected]
brian.r.[protected]@unfi.com

Claim of Faulty Pipes causing damages installed by Home Depot Contractor Florida Energy, that FAILED Inspection Today, September 18th, 2019;

The Date of Installation of our Hot Water Heater Purchase and installation is:
July Sixteenth, (01/16/2019).

The Orange County, Florida Inspector Stated in the Report that:
Permit Number [protected] Plumbing,
Shows that P2803.6.1 (8) Shall not be trapped (w/h t&p)
The Pipe installed improperly, can trap water containing chloride that will affect the metal part (valve), located at the top of the Hot Water Tank.

The Photo will be Submitted with a reply from HOME DEPOT Customer Services. Thank You

I purchased a washer, dryer, and refrigerator for my grandmother on 8/28. The initial deliver day was set for 9/9 between 2pm - 6 pm. I did receive the confirmation email the day before. I called my grandmother on the 10th and it was not delivered and I had no knowledge of why. I called and was told it would be out today 9/16 and it is still not delivered. Talked to a lady today that said the truck broke down but it would still be delivered today. She lied as well! They try and throw that $50 gift card at you just to get you off the phone BAD CUSTOMER SERVICE! If it was for me I would cancel but my granny has suffered enough.

Order ID# H1755-125216

On 8/22/19, I have placed a special order of an exterior door with transom window for $800 for a door in my family room going out to the deck. We have a serious water leak in the rotten areas (bottom) frame of the existing door. The water leak is causing celing and window damages in my finished basement. My exisiting door has a transom window so we had to order a special door.
I recieved a text early last week that the door should arrive sometime around 9/11/19. I have checked on the status of the door yesterday and today from Home Depot (Window/Door Department) and Jeld Wen (company that Home Depot used for transom), nobody knows where the item that I purchased is located!
My wife and I always shop at Home Depot for quality items for our new home in Alpharetta and Roswell area. Customer services has always been very good at Home Dpeot for us. We have spent thousands and thousands of dollars on products at Home Depot in the last 5-6 years. This concern about not knowing the status of my item that I have purchased is unacceptable. I feel like I deserve some concrete answers and possible reasonable explanation. I am scheduled to be off all of next week in an effort to get contrators to install the door, repair the ceiling in my basement, and get repair and adjustment done to my deck. I cannot do any of these projects until the contractor installs the door. Not knowing where my door is, could cost me hundreds of dollars beacause I will have to take additional time off of work. I have ordered this door well in an advance, so that I could have it installed during my week off of work. I ask that you please help us to resolve this issue ASAP, so that we can continue to be loyal Home Depot customers. We believe Home Depot strives for great customer service and this is what we are desperately needing. Thank you and hope to hear back from you soon with a reslolution.

Someone for coroprate need to investigate and let me know my status of my door ASPA. My cell phone is [protected].

Thanks

Lewis Lawhorn

I was with my sister getting a few odds and ends to several ongoing projects when an older salesman in the cabinet/ lumber section was speaking at us about whether we were single and it if we knew what we were doing. He swore several times and was incredibly condescending throughout trying to "help" us. He even tried to introduce us to his colleagues as his new friends. I am beyond disgusted that this is the type of person you hire to deal with clients. We left our shopping carts and got what we needed at RONA. I have contacted the local news and will be telling everyone about boycotting Home Depots sexist misogynistic service.

I purchased a stove from your N. Canton store. Its was delivered today 9/12/19. The problem is why was the box and all the packing left in my driveway. I called your store and after 30 min. I was finally able to talk to your store manager. I asked the question why was the box left in my driveway. I was told that you must tell the delivery people to take the box. Really, I just purchased a refrigerator from Lowes and there people took everything with out asking. I feel this is terrible the way your customers are treated. At this time I will talk to my wife about returning your stove and buy the same one from Lowes.
Lance Furlong
[protected]

I am very concerned in regard to thee purchase of 18W CE1 8T/D/6 120 VAC 60 HZ 300 mA UL #E170906 light bulb. I was sitting inmy office and could smell burning and looked up at my fan and the light bulb as indicated above was covered in smoke and flames. I immediately turned off the light and with a cloth removed the bulb. I am really very concerned about this matter. I have pictures of the light bulb in question and the damage done do you have an e-mail address that I can send the pictures to as an attachments

I purchased (online) the Eco Smart pool heater from Home Depot, Nov. 10, 2016, with a 5 year extended warranty. The warranty is held by Asurion. The heater now needs repaired and Asurion is saying that they don't back Eco Smart pool heaters. I have the receipt that shows the purchase of the warranty. I have been round and round with Home Depot / Asurion for the past three weeks with no luck of repair. They did send a repairman out but he had an order for a Reem water heater and I Don't have a Reem.
When he saw that it was an Eco Smart, he said that he needed a new order. I haven't been able to get a new order processed through them. It's really too bad that Home Depot won't step up and take responsibility. They took my money without question.
The date of the incident was August 30, 2019
All I want is to have my tankless water heater repaired. If it can't be repaired, then replace it, just like the warranty says. If they can't do either then, refund my moneys.

RE: Dean Gordon Contract #[protected]
Inbox

myclaimstatus
11:41 AM (1 hour ago)
to me

Hello;

Your claim is not in claim review. Please call the 800 number on your plan brochure.

JAMES

Examiner, Claims Review | Myclaimstatus@asurion.com

F 316.462.0963 |

Description: cid:image003.[protected]@01CF33A0.94808BB0

Confidentiality Notice: The content of this e-mail is privileged and/or confidential and to be used only by the intended recipient named above. If you have received this communication in error, you are prohibited from disclosure, copying, distribution or use of this information. Please notify the sender immediately by replying to this message and then delete it from your system.

September 10, 2019

Hello Mr. Craig Menar (CEO),
I am writing to express both my satisfaction and utter dismay with my Home Depot experience. First, the facts. On July 17, 2019 my wife and I purchased a Samsung refrigerator from your company. What had started out as a wonderful experience went terribly wrong and downhill from there. The Sales person (SP I.d. HJZ4232 was wonderful. She helped us pick out the refrigerator by way of internet due to the item not being in your store. All was good. Painless. As it should be.
On 7/25/19 we were scheduled to receive our new appliance. We waited for hours and then finally called the Delivery Company and they stated that it was re-scheduled due to ‘over capacity'. I asked them when they were going to call to let me know and that I had been waiting hours and they said they had left a voice mail. Only problem I have no voice mail set up and there were no records of any in coming calls during this time. Re-schedule for 8/6/19. Let the games begin! Home Depot 1 /Tom Snyder 0.
On 8/6/19 No call no show! I once again had to call them after waiting 3 plus hours knowing that they only had one hour to deliver with in the promised window. Spoke with their dispatcher and I was put on hold only to be told that they could not reach the drivers and it would have to be rescheduled once again. GAME ON! Home Depot 2/ Tom Snyder 0.
By this time, I had been speaking to Manager Dan keeping him up to date and giving him the play by play. He was very understanding and apologetic for the situation. The only bright light in this whole mess. He contacted the Delivery Company and called me back with a new delivery date of 8/8/19.
On 8/8/19 No Call no show! Now it was costing me money because I had to take off from work that day to make sure I was there to receive delivery. I called the Delivery Company once again and they proceeded to tell me that "my wife had called and canceled the delivery". I was floored. My wife was never involved in the dealings with this company. I became very concerned being that someone was posing as my wife with possible fraudulent intent. When I asked them for the name of the person who called they could not tell me. I asked them to pull the recording that they keep for "Customer Service Assurance" and they refused. Something was wrong with this situation and I was just a step away from calling the Police. They then proceeded to tell me that I could not re-schedule a delivery date because I had to re-purchase the refrigerator all over again. THE SHLACKING CONTINUES! Home Depot 3/ Tom Snyder 0.
I called Manager Dan the next day. It was here when I started to get cold feet and asked Dan what Home Depot was willing to do as far as compensation to help assure my wife and myself that if we started this process all over again history would not repeat itself. Dan proceeded to explain to me that Home Depot's Compensation Policy dictates that to even enter into a compensation discussion the customer must except the merchandise for a 24-hour period. I could not believe what I was being told. How could such a policy exist? And who was it designed to protect? Not the customer. I was on the hook. I had never felt so powerless. I was faced with entering back into a deal with your company "hoping" for fair compensation or taking my business elsewhere whereas all that we had been through to this point would have been for naught. Horrible Policy. READY TO QUIT THE GAME AND GO HOME! Home Depot 4/ Mr. and Mrs. Snyder 0.
After conversing with my wife, we decided to re-enter into a deal with your company once again with the hopes of receiving some sort of compensation for all the aggravation we had been subjected to thus far and with the rational that the situation would right itself. Scheduled delivery date 8/24/19.
On August 24, 2019 The Delivery Company called and said they would be there with in 30 minutes. Could it be? Yes, they finally arrived. After dismantling and removing the Old refrigerator and removing the front door they were ready to move the new one in when I noticed something wrong. The refrigerator that was sitting on my front porch was missing the Tablet option that we had paid for. Here we go again. I called Home Depot right away to speak to any manager that would listen. The Manager told the Delivery Company to leave the wrong one there until the right refrigerator was delivered. Finally, a rational decision was reached although we would still be put out and inconvenienced one more time once the right one was delivered at another date. BENCHED! Home Depot 5/ Mr. and Mrs. Snyder 0.
The next day I get a call from Dan that the refrigerator that was delivered was the right one? Huh? We knew what we ordered. Don't tell me that the only pleasant experience in this whole mess that was mentioned in the first paragraph had now been tainted and taken away. We were doomed right from the get go. How is this possible? The right refrigerator was then ordered. New delivery date 9/5/19. Well over a month and still without the refrigerator that we spent good money on back on 7/17/19. LAST MINUTE REMAINING! Home Depot 6/ Snyder Family 0.
On 9/5/19. Delivery Driver calls and states that he will be there in 30 minutes. 1 hr and 25minutes later no show. I call the Delivery Company. They begin to tell me that the delivery was made. I assure them that it wasn't. They then try to reach out to the driver. Wouldn't you know it. They could not reach him once again. Management had no answers. I didn't expect any. Up until this point I would have been shocked if they came up with one. New delivery date 9/7/19. GAME OVER! Home Depot 7/ Snyder Family 0.
On 9/7/19 the refrigerator was finally delivered! I waited until today 9/10/19 to call Dan and finally discuss some sort of compensation for ALL the incompetency that took place not to mention all the times my disabled wife had moved furniture and emptied the refrigerator, the day I took off from work to be home for the delivery, the stress that was endured, the inconvenience's of having to plan around deliveries…. all this and more. Home Depot's answer today on the phone 10% off ticketed price! It is an insult to my wife, myself and my family who were all effected by this whole ordeal.
I will be seeking Legal Council and/or contacting the Better Business Bureau unless a fair compensation can be agreed upon. You still could right this ship that has veered so far off course. I still believe Home Depot cares about its customers although its policies dictate different.

Sincerely yours,
Thomas Snyder
197 Hillary Drive
Freeland PA 18224. Email : [protected]@yahoo.com

STORE:
HOME DEPOT
41 SPRING STREET, WILKEBARRE PA. 18702

This is about a flooring order that I ordered in April 2019. The order was stuck in Baltimore for almost 2 weeks. In the meantime online services people are wonderful, they helped as much as they could each time I had to call...which was >10, so too many. THEN, I finally got it to the store and had online services agree to deliver it to my home since the time frame in which my contractor could pick it up had long passed, I had to call the Hyattsville store several times to sort it out in their end, confusing for all but we got through it. The employees at the store and the managers were always helpful and courteous, even though they don't have enough help answering phones etc. BUT, the driver (who I had been reassured several times would CALL prior to delivery, did not. Since it was an all day window (really? ANYTIME between 6a and 8pm?!?!) of course when my husband went to get the kids he missed the driver because there was no warning phone call. When I reschedule about 4 days later (also this is >1 month since ordering the material) I have another all day window but this time I stay at the house. Driver comes and deposits flooring ON THE STREET. I tell him can you use your dolly to bring it on the curb at least?! (Since it's delivery to the curb!) he says oops no sorry, already on the truck and I have other customers depending on me and turns the motor on to lift up the back of the truck. (After he had my landscapers unloading doors from his truck which wasn't even my order!) to finish this arduous story, my landscapers end up taking the material off the road and to the sidewalk! I have to say this has been a terrible experience and real waste of time.

This is a customer service complaint.
On Sept. 5th my contractor and electrician tried to install a Microwave above the Range. I had purchased all appliances (from Home Depot) for a total kitchen renovation ahead of time to make sure any issues could be addressed as the project moved forward. They made sure it fit perfectly, the mounting bracket was in the exact place and all was set until they went to bolt it to the upper cabinet and realized one of the nuts that is mounted to the underside of the microwave top was missing. Because of this they could not install it.
I contacted the HD 800 number right away, around 4pm, to see what could be done (ie: replace the microwave, have a service person come out and fix the nut, suggest another way to mount the microwave, etc.) This got me to an automated response that gave me no options that fit my problem.

My second attempt..via text...got me to a person that told me I had to contact Whirlpool because it was after 48 hours of purchase. How could anyone possibly know that the nut would not be where it was supposed to be even if they examined the product thoroughly. After venting to the poor guy on the other end, he finally tried to contact Whirlpool himself. By then, it was too late to reach them so he told me to text back in the morning between 8am and 5pm and they would set up a service appt. for me.

Third attempt...at 8:48am Sept 6th I texted back expecting to be set up with a service appointment. Instead I was told I had to contact "Maytag" myself and given the ph.#.

Fourth and fifth attempt...Sept. 6th between 9 and 9:15 I called the number I was given 3 times and got no answer. I texted back and asked if it was the right number or different time zone. All I got was, "that's the only number I have."
Not very helpful to a customer in distress.

Sixth attempt...via chat on the HD website 9:31 : I chatted with a nice and patient person, however I had to start all over again with order #'s, reference #'s and had to find the serial #. All that was understandable if this had been my first attempt to get some resolution. She was miraculously able to get in touch with the right people at Maytag and made arrangements for a new nut to be sent to me which will take 5-10 business days.

This is an unacceptable way to treat a customer, especially one who purchased thousands of dollars worth of appliances from them. I understand that sometimes things happen, but to get virtually no help in making the issue right was very disappointing and frustrating. My contrator's time, my electricians time and my own time was wasted on this problem and I believe HD should, in part, compensate me for this.

I ordered and paid via credit card a washer/dryer from the Redmond Home Depot on 13 Aug. with a scheduled delivery date of 20 Sep. The payment included the washer and dryer and some miscellaneous connection hardware (cables etc.) I was at home on 20 Aug during the scheduled delivery window when I received a call from the delivery service stating they would not be able to deliver the washer/dryer for another week (27 Aug). I had planned to be out of town the week of the 27th so I cancelled the order both with the delivery service and called the store to notify them of the cancellation. That same day (Aug 20) I received a credit on my credit card for $81.87 from Home Depot -only for the cost of the miscellaneous hardware. As of 7 Sep I have not received the refund for the washer dryer. I have made several calls to the store, left voicemails that were not returned, and finally spoke with a service rep who said he would take care of it. I stopped at the store on 6 Sep and they told me the credit was processed on 5 Sep. The service rep was dismissive of my concern.

BTW - on 20 Aug I contacted an appliance store who had the same models, matched the price - and delivered the next day. Why would anyone buy from Home Depot?

I'm dropping Home Depot after I pay my flooring off in 30 days, due to them not telling me on line that if had I applied in the store I could of had 60 days to pay. There inflexibility and uncaring ways that I've read about here make me sick that I ever trusted such an evil corrupt business to do business with, if I had I researched them more previously I would have purchased my flooring products locally at my local lumber store. The worse part is that they don't even need to care, they will just pull a bankruptcy and rename them selves and keep making money for nothing !

Im recent experience with home depot was not only embarrasaing but degrading..i
had recently purchased and Milwaukee grinder and was trying to exchange it for a sawsaw when an employee named john accused me of stealing when he himself tool the itwm to the front desk
. the when the assistant manager luis stepwd in then threaten me the police and kickwd me out the store.. when all i wanted was an exchange of item..i didnt even have a chance to say anything before i was accused...i was a faith home depot shopper..ill try my luck with Lowes

I would just like to let you know that I am really disappointed in the Customer Service at this store. The last 2 times I have been in there I have had to go to checker and have them page someone for help. After waiting for a good 15 minutes and not help showing up, I went back to the checker and they sent me off to the service desk. They were no help at all either time. And did not offer to find someone to assist me.

I purchased cabinets through this store 1 1/2 years ago.
The women over the cabinet sale doesn't have a clue what she was doing. When we ordered the cabinets she told me what I was getting, but when they came in it was all wrong. I am still waiting to get them right. She continues to send me the wrong items to be installed and I am having to return them.

Dear Sir,

I would like you to know that everyone at Home Depot has always been very pleasant until today. I had a delivery going to 5500 Friendship Boulevard, Apartment 1004 North. It was no small delivery since it included an entire kitchen appliance order.

The truck, team number Bro 02, arrived within the delivery window which I was quoted (10:00 am through 2:00 p.m.). The elevator at the loading dock had been reserved and the person doing the renovation (Cristian Cardona) was waiting for the truck at the delivery dock. I was contacted by the driver of Bro 02 (I tried to get his name but was told they did not have a name). The driver was extremely rude, telling me that I had not reserved the elevator (which I had) and that there were two trucks taking up the entire loading dock. There was actually only one truck and the second loading dock was EMPTY. Mr. Cardona went out to talk to the driver who has cursing and totally disregarded the fact that he could back the truck into the second loading dock. The Bro 02 driver refused to listen.

I got Bro 02 driver on the phone, who said I had not reserved the elevator and there were two large trucks filling up the loading dock. He told me he was taking a picture. He was cursing and totally refused to listen to me. He said he was going to get a ticket and that he had to leave (apparently, he was parked on the street). This is totally unacceptable for a representative of Home Depot to be so disrespectful and belligerent. I do not believe you should have someone like this person making deliveries.

I want to file a complaint. I am sending this as an email but I will follow my complaints in writing to your headquarters and the better Business Bureau. This is no way to treat your customers.

We now have to rearrange our schedule due to this delay, which will cause more expenses. This is totally unacceptable and I do not appreciate the cursing and lack of disrespect.

Sincerely,

Maria Saavedra [protected]