Home Depot
reviews and complaints

I purchased a bag weight of 34.48 to cover 10, 000 sq. Ft. of lawn. I put it in my trunk. I waited a day as it had been raining and I needed the lawn to be dry as directions said. In the morning the next day I opened the bag and used my spreader to begin spreading the product. I used a Scotts spreader. the first part was spreading easily but after I went to reload speader I began getting big lumps which the spreader couldn't break down. The lumps were not noticible being surrounded by the grainy product. I tried to break the lumps, I even tried with a hammer. After several tries I tried to spread it by hand but that nulified the even spreading of the product. I feel that I did not get my moneys worth from this product.

The date was 7/21/2019, I would be grateful if I could get some kind of a refund. The purchase price was $37.48. I would appreciate your reply
My phone # [protected] Email is: [protected]@yahoo.com
My Name is : Orlin Haynes,
My Address is: 3009 Nowell Ct. Panama City, Fl.

Went to your Biddeford Maine store last week. I have to use a wheelchair to shop stores due to a recent injury. While there I had to use the rest room and was surprised when I wasn't able to access the restroom with the wheelchair. (my injury is a broken knee) I had to walk into the bathroom to the stall, do my business and then after washing up I had to walk back to into the store hoping the wheelchair was still there. Fortunately it was. My complaint is the doors to the restroom should have automatic doors as well as wider doors and aisles to the stalls. It would make it so much easier. Thank you.

Reference # [protected]. I have a contract on my zeroturn and it was not fix right the first time and that took 13 days. They picked it up again and now it has been over four weeks and nobody knows what is going on. The service I had to use who did not fix it the first time told me I would have it two weeks ago and again told me I would have it last week. The service contracts at Homedepot are garbage. Think about not having your mower for six weeks and counting during cutting season and there [censored]s at the 800 # are no help.

We purchased a LG Refrigerator 4 1/2 years ago. We also bought the extended 5 year warranty. It has already had its compressor replaced. Now the ice maker has broken.

I noticed the ice maker broken July 2. I called Home Depot for servicing and gave specific information on what was broken. The agent said she'd put in a request with LG. But, if I call LG directly using the number she gave me, I might expedite the process. I called the LG number and LG says they have no record of the request and I can't put in a repair order through them or they'd charge me. It has to go through HD for the warranty. So I call back HD and they said oh...a service person is coming to your house between 8-4 on July 3 and they will call you to narrow down the time. So, I don't hear from anyone all day. I called LG later that night and they said the appointment wasn't until July 12 and that HD made the appointment with them. I called back HD and spent 32 minutes on the phone with a person who first reiterates that the appointment is July 3. I told her NOT according to LG! So she puts me on hold for quite a while and comes back and says, that July 3 was only tentative and that the appointment was July 12. Huh?

The repairman from A&E shows up on July 12. He confirms the ice maker is broken, but DIDN'T BRING ANY PARTS! We had to order the parts. The parts have now arrived (only took a few days), but the repairman can't come back until July 25. If they would have ordered the parts when I told them what was broken, the ice maker would have been fixed already.

THIS IS NOT ACCEPTABLE SERVICE! We purchase an extended warranty and it will take 24 days for an ice maker to be fixed? What if the compressor went again, would we have been without a refrigerator for nearly a month!?!

Come on! What kind of service is that? It makes people long for the days of Mom and Pop shops that could give you service in a reasonable amount of time because they cared. This is the TYPICAL big box store ignoring the customer once a purchase has been made!

Contract with repair services that have enough technicians to get the job done in a timely manner!

On July 16/ 2019, I attempted to purchase a Bosch dishwasher through homedepot.com . I received a red bar telling me to re- enter my credit card umber or use another method of payment. I assumed that meant the order did NOT complete. I received no email with confirmation and no delivery date. However, I did receive an email alert from my bank letting me know that Home Depot had submitted a credit carda Authorization for the amount the dishwasher would have been if the order had gone through and processed correctly.

Now I have 614.09 on hold through my bank and it can NOT be cancelled or charged back because Home Depot ( local store) has no record of the transaction ...again because it never actually processed. So, because Home depot's system ran a credit card for an incomplete purchase, my money is on hold for 7-10 business days until the pending authorization " falls off " and then my money will be released back into my account. This is a mes. I have bills going through, no cash and NSF charges piling up. How can you run a credit card for a transaction that never actually processed? How can you have no record of it in your system ? How can you have no way to rectify the matter for the customer? My back will gladly perform a charge back but not without the authorization or approval code from Home Depot. Again I have wasted 2 days on the phone with home depot and there is nothing they can do. They have no record of the charge ( because it never completed) but my debit / credit card is still blocked for the attempted purchase for 5-7 business days. This is beyond upsetting . I have no choice but to wait for the phantom charge to fall off my bank off and cycle through your system. Please know that I will NOT ever use Home Depot again on;line or otherwise. There should be a way to resolve this without wasting 2 days . When the funds are cleared and I have paid off the NSF FEES that resulted from the debacle, please know I will go straight to Lowe's to purchase the Bosch dishwasher. This is my first and only time buying online and it will be my last.

I tried to make a 625.00 purchase at Home Depot by writing a personal check on behalf of my 93 year old mother who couldn't do it herself My name is also on her account as an authorized user. My mother prefers checks because it makes a better record for purchases. The check was declined even though there was more than enough money in the account to cover the purchase. I was only provided with a record number for which no explanation was given at all as to its meaning. It was very embarrassing and demeaning to have my payment declined in front of numerous customers who were waiting in line. Even more frustrating was the fact that my payment was accepted using my Debit Visa card for the exact same account the check was written on. WTF were they thinking when devising this ingenious system!

Today at the Paris store I couldn't get any help there was 4 employees helping one person with a toilet and didn't even acknowledge us as they walked up in front of us so I went to the cashier and asked for help so this man from electrical came and helped while the others watched, he is the one on the lift, then we went to the tile area again no help so we got on our hands and knees and drug out the tile we needed from the bottom shelf. The cashier was great and polite. The first pick is the person who helped us.

I had the same issue as 5 others I just read. Cancelled the card because no bill for 8 mos. Called homedepot today and they said I can pay off the remaining balance at store, even through I cancelled the card. For 8 month I received nothing and every month called and recorded the customer service reading me back my address. Phone number, account number and for 8 month I had to go in store to pay. My credit score is 779 I wrote in my letter to attorney general and they do this to make you late on a payment. This is Citibank and Homedepot. I urge each person not to get this card and use another card if you like to shop at homedepot. I know, have a Lowes card but, have reported this to Channel 5 & Channel 7 in Massachusettes and the Better Business Bureau has been very helpful. This is a scam and the customer service people treat you terrible. Pay it off. Contact your 3 credit card bureaus to let them know what these people do to lower your scores. Let's get a class action suite going...I wont stop working on this...and will update this when I receive a statement . Of course my MA State Rep said dont count on it so we are working with Attorney General by email and letters

After placing an order for a refrigerator on 7/2, our delivery date finally arrived, 7/13-exactly 30 days without having a refrigerator in our home that functions. Delivery arrived two hours outside of notified time frame-no big deal, things happen unexpectedly which cause delays. Where things go south is the installers insisted my water line was copper, the on off switch was "frozen" and would require a plumber to disengage the old refrigerator, after water shut throughout the entire house was completed. Therefore, my new appliance is sitting in a box, completely useless to my family, while my old inoperable one still lives in my kitchen. Leaving us still, without food in our home.
The kicker-my neighbor, a general contractor, came into my home moments after the delivery team left, turned the nozzle on the water supply installed directly behind the appliance to the fridges water line, nothing here is copper, mind you, disengaging from the water supply, and detached the hose from the back of the broken appliance. This took one minute tops, and required no contact with any copper piping as all connections were PVC and hoses. I call the number provided to me by the delivery team, to see if they can come back, move my new appliance in, and haul away my old-given this is the service I paid for. My answer received was no. You'll have to wait for a call back. I have spoken to three people who are now unable to provide an update as to when I can expect the completed install and haul away. Totally unacceptable. The delivery team simply did not want to complete my order, and extended our families inability to have food in our home-which I remind you is a necessity not a luxury. Terrible customer service all around. I will never do business with Home Depot again, not for a shovel or the planned remodels on home, including the newly designed outdoor living space ready to start construction.

Home Depot guaranteed my patio table/chairs delivery between 7/3-7/11. Non Stop Delivery (NSD) received merchandise 7/2. Online said delivery 7/5. On 7/5 said delivery 7/8. On 7/8 said 7/9. On 7/9 said call for info. On7/11 called and said delivery 7/12 bt 11-3 w 30 min call beforehand. Never called. Never came. Asked Home Depot supervisor to call me back. No return call. Don't buy anything from Home Depot that must be delivered. Absolute worst ever!

I had impact windows and doors installed in my house in December 2018. In June 2019, the french doors started leaking when a strong rain came. These are supposed to be hurricane doors, NOT STRONG RAIN DOORS. What would have happened if a hurricane came?! I called RIchard, a home depot contractor, and he found a crack in concrete where the doors were installed. It was an INSTALLATION PROBLEM. He fixed the leak but now I have water damage all the way around the inside of my NEW HURRICANE IMPACT DOORS! NOT TO MENTION A HOLE IN MY CEILING where the water damage is. I reached out to Richard and no response. I reached out to my sales rep, who called it in, and almost a week later, I have heard nothing! It is SOOOO ridiculous that I spent THOUSANDS of dollars and 6 months later, I am still dealing with this [censored]. If I could have them come take them back out and give me all my money back, I would do it. SOO DISAPPOINTED that they hire incompetent contractors that CANNOT FINISH A JOB CORRECTLY. Then everyone blames everyone else and no one knows how to take responsibility. I will never go through Home Depot again for a big job. SO INCOMPETENT.

On 6/27/2019 I entered store in corvallis or. I am normally in a wheelchair but recently able to walk a little. My plan that night was to hop in store scooter. Upon arriving at front of store that every aisle 20 foot from front of store was blocked with inventory stack blocking all aisle ways. So scooter was working but not accessable to store. I decided to walk. I needed something from garden area. Most aisles were completly blocked. I was looking for help to get things. Not one employee would help me. Attitude was horrible. This has been going on for over 3 years. I vowed after a horrible experience of humilation in my wheelchair never ever go back to corvallis store again (3 years ago and started coming back this spring).in corvallis we have older buildings which is harder to comply with ada but the retail employees in corvallis always help and rise above so it works. There are 2 facebook groups for disabled (local) that I belong to that are disabled advocacy groups. Home depot especially in corvallis oregon is one of the biggest offenders. Upon checkout as I could no longer walk I checked out and asked if someone could please help me load bark (10 bags). Checkout employee was rude an just didnt want to bother. Twice I had to go back and ask for help since I already paid and was too far to walk for for me to service desk! I was given rolling eyes and such an attitude that I was in tears. I had no choice but to haul bark bags. I am not supposed to lift more that 5 lbs but was so humilated that I loaded those bags. Still not one employee came out to help.in fact when some employees came out I was given backlash and was blamed for it wow. I am paying the price today and laid up for next two days.. I was out of breath and realized I should not have lifted those bags. Usually I have no problems since some employees know me but none were on duty. Between being blocked out, fire codes, ada violations, and really a hate for disabled people in corvallis store. It is the same managment as 3 years ago. Its clear that nothing is discussed or even offered to new employees about ada etc. Walmart in corvallis also hires employees to train for other store and empowers there staff to immediatly offer help to seniors and disabled. It shows in walmart in corvallis how much satisfaction that employees get out of helping and actually seeing me getting better. Although you have some amazing employees that have done the right thing you continue to ignore any ada and continues to discriminate against disabled customers in corvallis store. There have been so many pictures and complaints on facebook that we may start a protest and media blitz to inform community about these dangerous and humiliating experiences in corvallis store. I have talked to management a few times and nothing changes. Yes its a hard job but the attitudes that are allowed there are unacceptable. I would expect some communicaton back to know if this will be adressed. Its clear it has never been communicated to staff. Although I have had some really amazing customer service by a few employees the majority of your staff run from disabled like were some freaks. Of course a protest is always time consuming it feels like its needed to inform corvallis community of these horrible practice in your corvallis store. We feel that is the managment and improper training and focus on ada or even a senior who needs help. I took pictures of blocked aisles and how there was no way for any disabled people to enter beyond 20 feet of store. I have decided not to share pictures with home depot at this time as they have been ignored by manager in past. If there had been a fire how would I get out as I have to walk slow? I would like you to communcate this with corvallis store and somehow change this practice that has continued for years. Same manager same training.in this day in age especially in corvallis this is unacceptable practice and has been cemented into culture of home depot of corvallis oregon. I would expect a change in practice and at least a sincere apology with action. My personal opinion (I had a neighbor who worked seasonal and after I told him what happened 3 years ago he stated the manager is why he quit!) I refuse to release my pictures of last night fiasco as a potential protest and manager will just bury it forever as in past. It is awful to think there is a home depot in under 2 miles but will have to go to albany lowes for my future needs (30 min and over 10 miles). I am only able to go go out once or twice a week. It will be worth it to avoid any further humilation as a person who is disabled. Why bother? I am a retired rn ad have been an activist since 1981. Although time consuming a protest is easily achieved. Feel free to contact me at [protected]@aol.com or [protected] thank you james coe