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4.2 11298 Reviews

Home Depot Complaints Summary

231 Resolved
2152 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Home Depot reviews & complaints 2411

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10:51 am EST
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Home Depot Asurion is not repairing my generator

In August I noticed my generator would go into overload and stop putting out power. I opened a warranty claim with Asurion in September 2021. It is now January 2022. They closed the original claim in Dec 2021 and I didn't find out until I checked status. Now they just put me on hold and hand up. They claim they are having a supervisor call me, but that has been 2 weeks.

Desired outcome: Fix my Generator

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3:33 pm EST

Home Depot Appliance install

When my $1800 washer & dryer were delivered earlier today, the install crew pointed out that the cold water supply valve has a leak. They will NOT install the washer until the valve is fixed.

HD will do the work for no fee, but no one can tell me when the repair will happen. I get; "someone will contact you in 24 - 48 hours to set a schedule for the repair". NOT ACCEPTABLE.

I called several numbers for HD & got nowhere. The same line keeps getting repeated.

I am a GC that does a fair amount of buying at HD & if this were my client, I would be getting a new butt ripped right now.

Really, Home Depot? Lip service is the best you can do?

Desired outcome: Get my damn washer hooked up today or come take the washer & dryer back. I'll go to a vendor that actually cares!

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1:17 pm EDT
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Home Depot pick up /return defective storage unit

I am not able to schedule a pick up for a defective storage unit, i have called numerous times and visited 2 stores, spoken to managers and there is no way they can schedule a pick up...this is soooo frustating. I will never shop at home depo again

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10:07 am EST

Home Depot Lux vinyl tile

You just delivered my order of lux vinyl tile to my home. The Mexican driver refused to bring the 4 heavy boxes 2 feet into my home and insisted on leaving them at the curb with my uncollected garbage. The garbage man is due here within the next 30 minutes and I assure you would have included these boxes with my trash. While I was taking pictures of the driver, he floored the truck in an effort to negate my efforts, but I nonetheless succeeded.
I am a 100% service connected disabled veteran as evidenced by your records. Where on Earth do you find these people? This behavior is disgusting!

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Update by Have no idea
Dec 30, 2021 10:09 am EST

Disgusting driver

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2:26 pm EST
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Home Depot Application process/customer support

After contacting the Home Depot Corporate Headquarters complaint department, I was given the automated run around and when finally able to speak with an actual human being able to voice a portion my complaint, which fell on deaf ears I was put back into the automated loop. What a disgrace. Incident occurred on 12/26/2021. Human Resource dept seems none existent. I have never been more disappointed in dealing with a business, I'm a 59 year old fully employed forklift operator that applied to the home depot responding to a job listing for a Full time forklift operator, no mention of seasonal or part time. After answering a battery of questions I moved on to the next step, which was more questions. Asked if I would work seasonally 120 days I answered No, honesty as I had answered every other question. I was immediately disqualified. Thats is extremely unprofessional and disappointing

Desired outcome: Stop hiding behind pre recorded automated responses, I personally will never apply to or shop the Home Depot again. What a disgrace home depot again,Disgraceful behavior or shop the home depot

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1:23 pm EST

Home Depot Employee harassing paying customer.

Today I went to Home Depot while I waited for my car to get an oil change. While browsing I looked at many products and then compared prices to Amazon out of the back corner of my eye I saw a A woman out of the corner of my eye particularly interested in me. I continued shopping and eventually got a call so I checked out upon leaving I had to use the restroom. Asked where it was and lady said down aisle seven all the way to the rear so I took my items and went to the restroom. Upon leaving the restroom walking back down I'll seven I noticed they had a scraper and I'm a plumber and I use these a lot and they break often. So I put it in my toolbox and headed to the checkout. So again I saw this lady in the same aisle following slowly behind me I asked her what the problem was and she accuse me of putting things in my shorts and not wanting to pay and I asked did I check out yet as I was in the middle of the store. She said no but I just stopped you. I was shopping for my company with the permission of my company using a company card so really everything was, with approval of course, was technically free for me. I told her this and even requested she call the police. I have never stolen from Home Depot and have been to this location many many times. I have never been profiled and treated with such disrespect in my entire life and the worst part about it is there's no recourse for this because if I go back I'll probably just get banned.
Home depot in Chandler Az.
1155 W Chandler Blvd
Chandler, AZ 85224
United States

Desired outcome: I hope they can refrain from harassing customers and just continue to sit and watch their security, every store has over a million in security systems.

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4:28 pm EST
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Home Depot Ge adora washing machine

We purchased this at Home Depot last January. After having an old washing machine for close to 30 years, we decided we should upgrade. Unfortunately, we got rid of the old one before trying the Adora.
It really is junk. When I wash dark clothes, it always leaves a soap stain. I have to rewash it by hand to get it out.
We never did use a lot of laundry detergent, but now, we barely use any. I'm so disgusted with the lack of integrity in design; I'm ready to throw it out. I will never purchase a GE product again, nor will I rely on a Home Depot salesman's advice.
If I had to do a star rating, it would be -10!

Desired outcome: Another washing machine that actually cleans my clothes.

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12:37 am EST

Home Depot Dept c @asurion.com

Purchased lg 6.3 electric oven from home depot, paid 200.00 dollar for the home protection plan (dept c @asurion.com). On december 12 2021 upon cutting on, allowing it to reach 350 temp, placed cook ware in oven.30 minutes later went to open oven door, and their was a thin hairline crack on the inner door where the glass allows you to look inside. Immediately call home depot spoke to mr. Lou. He advised that I contact sis va, inc 240-558-3709. The person taking the set the appt for a tech to come to our residence. Kerry was the tech, he came took pictures with his camera of the thin hair line crack. I called two days later to sis va, inc and the gentleman answering the phone stated the claim to replace the glass had been denied, due to impact on the glass, and then stated home depot turned it down. This was not the case, the inner glass cracked due to heat and not due to impact. It was called in wrong, this was a pin thin hair line crack, now I have oven that we cannot use because the home protection warranty company, worded the claim incorrect. Called lg escalion 1 800-243-0000 spoke to ms dean sent pictures of thin hair line break, they responded have home depot call 855-683-8878. Nothing but the run around all day trying to get home depot to help get this glass - door inner fixed and replaced order number h8550-41791

Desired outcome: HOME DEPOT IS BETTER THAN THIS,FIX AND REPLACE INNER GLASS,HOME DEPOT SHOULD GIVE THIS TO ANOTHER HOME PROTECTION COMPANY

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Have no idea
, US
Dec 30, 2021 10:25 am EST

I purchased an LG refrigerator a few years back and it broke down after 6 months. The LG repairman informed me they “are junk and that the South Koreans are laughing at us”. He repaired under warranty, but was back out in another 7 months due to another break down. This time he wanted $600.00 as it was out of warranty by one month and he could not even guarantee the $600.00 would fix the problem. I trashed the thing and bought a Frigidaire and will only buy Frigidaire from here on out.

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7:32 am EST

Home Depot Carpet Cleaning

My client had her carpets cleaned by Home Depot on November 19, 2021 and they are all stained yellow. We now need to rip them all out.
I called Steam Dry Canada the company that Home Depot uses and they will not do anything.

Desired outcome: I want money back and carpets replaced.

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1:39 pm EST

Home Depot Service

10/07/20 I purchased a Ridgid cast iron table saw at store 588. There are several reasons why I shop at Home Depot in this case, Ridgid offers a lifetime warranty, and Home Depot is the only authorized Ridgid repair facility within 100 miles of San Antonio Texas. Because of these two reasons I thought, in the unlikely event of my expensive lifetime warrantee table saw would break, I would be covered. Well, the table saw did break 11/02/21 with, what a later found out was a common defect of this model of table saw. After going to the store closest to me, the team member suggested I take it back to store 588 and see if I could have the table saw repaired, and I did. After conversations with the team members at the return desk, then with the manager, (not store manager never saw them), I was told the best bet was to turn-in the table saw for repair. (This is the authorized Ridgid repair facility) However, no Ridgid repairs take place in this facility and the Table Saw must be shipped to Atlanta for repair, 7-to-9-week turnaround time. I was hoping for some other accommodation. I asked about the return to vendor, where I would have taken a substantial lesser amount in-store credit, purchased another smaller portable table saw it keep my shop running, unfortunately, this seemed not to be an option, because the store manager would have to sign off on it, who I did not see.
Needless to say, I am very dissatisfied with this whole ordeal, living in San Antonio I have many options where I can take my business, I chose Home Depot because of their customer service and over the last 20 years it has been great. Again, very disappointed, and now I will be without a critical piece of my shop for at least two months. When there is long lead-time to repair, some flexibility to policies should be made. SFC Mark Hurt (ret)

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8:18 pm EST
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Home Depot Hidden hinges

I purchased 10 Everbilt softclose hidden hinges from the store in Gulfport, MS. When I got home to install them I discovered the hinges in the box were switched out with regular close hinges. The price is about $25.00 different for soft versus non soft close. I advised the CDR at the return desk what I believe happened and that there were two more packages that looked like they were returned. Anyway, I purchased a sealed bag of hidden soft close Everbilt hinges. When I went to install them, they would not allow the door to over the entire hinge when closed. I'm not a rookie at this as I have installed over 200 hidden hinges over the years and I like them a lot more than regular hinges. I'm frosted that I have to return these hinges and most likely will head to Lowballs (Lowes) and reduce my shopping experiences as HD. It seems the quality has gone down as the prices have gone up. I added photos of what the issue is with the hinges.

Desired outcome: Nothing. Just airing it out as there is no email contact options with HD.

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11:23 am EST

Home Depot Motor went out in a 5 month old hotpoint gas dryer

Hotpoint gas dryer went out on a 5 month old Hotpoint dryer on 11-26-21 and it still has not been repaired. The repair company Aadams in Youngstown OH never showed for 3 appts and when they finally came out they said the motor was out. They have not made any effort to expedite anything either by Home Depot or Aadams repair. As of today Dec 16th there is still no resolution. My mom is 84 and feels slighted by everyone and they are just pushing her aside. I have called Home Depot in Hermitage PA endless times and also the Aadams repair (they don't care at all and are rude). I want a new gas dryer for my mom ASAP!
Customer service used to mean something to corporate America but not now!

Desired outcome: NEW GAS DRYER

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3:06 pm EST
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Home Depot Delivery

I always supported Home Depot; that is until about 2 weeks ago when my contractor called to tell me that he couldn't leave to get a part he needed because he and his crew had been waiting all day for the scheduled carpet delivery, which never came. No phone call, nothing.
Unfortunately, he fell for the same trick last week with the, "rescheduled delivery date". Again, he was paying his crew yet another half day to stand around and wait for the carpet delivery, which again, never came.
Their excuse was sad and pathetic, "It wasn't on the plane," was what he was told. Now, there's still been no sign of it, and it looks like I'm going to lose at least another month's rent.
[censored]es. Next time I go to a REAL store!

Desired outcome: delivery of the carpet

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Update by Pissed off old white guy
Dec 15, 2021 3:08 pm EST

I always supported Home Depot; that is until about 2 weeks ago when my contractor called to tell me that he couldn't leave to get a part he needed because he and his crew had been waiting all day for the scheduled carpet delivery, which never came. No phone call, nothing.
Unfortunately, he fell for the same trick last week with the, "rescheduled delivery date". Again, he was paying his crew yet another half day to stand around and wait for the carpet delivery, which again, never came.
Their excuse was sad and pathetic, "It wasn't on the plane, " was what he was told. Now, there's still been no sign of it, and it looks like I'm going to lose at least another month's rent.
[censored]es. Next time I go to a REAL store!

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MAGA2024
Golfport, US
Dec 16, 2021 8:22 pm EST
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Not that I can verify this, but no one puts parts on a plane unless it's so critical. There is no way. It's way too expensive. This sounds like a strait up lie to delay the crap story they are giving you.

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4:42 pm EST
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Home Depot Rheem Electric Water Heater

On 12/13/2021 I bought a brand new 50 Rheem Electric Water Heater. The licensed plumber took out my old water heater and proceeded to install the new Rheem WH according to the instructions.
After the plumber was done and water turned on it leaked from the top outlet of the hot water pipe from the tank and the top electrical heating element.
He shut off the water and electrical and retightened all couplings...etc.
When we turned on the water it leaked more from 2 sites again.
It took 2-3 hrs. to take out the old WH and repipe and install the new Rheem.
We then called customer service at Home Depot, who referred us to Rheem.
We called Rheem who then gave us a receipt number to bring back the defective Rheem to Home Depot. It took us another 30 minutes to take out and disconnect and drain the Rheem.
I brought back the Rheem to Home Depot. I then purchased another brand of Electric Water Heater. Brought it home. The plumber had to refit the plumbing to this new (2nd) Electric water heater. It took him another hour to refit the 2nd water heater. After two hours of extra work, refilling and checking for leaks...the 2nd water heater worked fine.

It cost me an additional $300 for the plumber to disconnect the 1st defective Rheem and install the 2nd new water heater. It took us 4-5 hrs. to complete this simple procedure, which should only take 1-2 hrs.
I explained to the store associate my situation (as described above) and asked the Home Depot associate for a special consideration for a store credit or gift card for the additional $300 which I needlessly spent to install and remove the defective Rheem. I thought this was fair. The associate called the store manager, who stated that since they did not install the 1st Rheem, it was not their fault and would not consider a gift card at all.

I am requesting from this corporate level, for a consideration of a Home Depot gift card in the amount of $300 for the time and expenses that I had to pay for the Home Depot's defective water heater. I think that this is far and an appropriate corporate consideration. I am a retire military veteran on a fixed social security income and cannot afford this extra expense.

#[protected]/13/21 2:52pm

Thank you for your consideration on this issue.
John Murrisky
[protected]
Wilmington, NC

Desired outcome: To receive a Home Depot gfit card in the amount of $300.00

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2:01 pm EST
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Home Depot Asurion Protection plan

I purchased an LG washer/dryer as well as a Kitchen suite from Home Depot back in 11/19. Due to an extreme back order none of my appliances were delivered until 02/20. At the time of purchase, I also paid for the Home Depot Protection Plan. On 8/2/2021, I contacted the protection plan regarding my fridge not making ice. I was given a service request # of [protected]. A local tech was sent out to look at my appliance while I was at work, but told my teenage son he would order the part and come back. He called back a few weeks later and told me he could not get the part and that he had notified the company they would need to replace the fridge. On 11/23/2021, I contacted the protection plan once again this time because of my washer being broken inside during the spin cycle. At that time I inquired about my fridge which still had yet to be repaired/replaced. He then proceeded to delete the old claim and start new one. He scheduled an appt for 11/26/2021 to have a tech come out and repair my appliances. I waited all day and no one showed up. I have been on the phone for the last 120 minutes with the Home Depot Protection Plan, who then transferred me to LG, who then continued to transfer me to another rep...only to be hung up on. I attempted via chat and was only given info on my fridge stating "The service request for the refrigerator under the case# CNN211123359486 is being checked by our scheduling team". When I asked about my washer I was told "For this, please call the Hotline and asked to be transferred to the correct Department. [protected] ; Monday-Friday 8:00am-5:00pm CST". Which is the same # I had been bounced around for hours this morning. No one wants to take responsibility and honor my warranty and repair my appliances.
I have had multiple phone calls since with both LG as well Asurion, and each time the rep blows me off and tells me to wait a few more days.

Desired outcome: repair or replace my washer

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11:49 am EST

Home Depot HVAC ARS Cleaning

Scheduled a cleaning with ARS through HD & the tech tried to tell me I had a cracked Heat Exchanger, showed me a picture and told me I need a new furnace and should buy it tonight because the price goes up the next day RED FLAG he even scheduled someone to come to sell me the new furnace. I asked him to send me the picture of the crack he said he did not know how to use the phone & told me I can take a picture of his phone with my phone, RED FLAG. I called a second company out within an hour & it cost me $105 to be told I have no crack in my furnace. They took the furnace apart which the ARS tech did not take one thing apart. I have pictures of the second company doing the inspection, and of the parts they took out. I have filed a complaint with ARS, will be going on social media to announce this and will be calling a news station to report on this fraud. Shame on Home Depot for working with these crooks

Desired outcome: End your relationship with ARS

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1:03 pm EST

Home Depot Toilet bowl purchased

Hi,
I cannot find a customer care email, therefore I am writing to you:

my name is Paul Werczberger

I purchased a'Boyel Living 0.8 GPF /1.28 GPF Dual Flush Ceramic Bowl Square Elongated 1-Piece Toilet Bowl' on April 8, 2021 (Order# WJ33457998). The merchandise arrived broken. Home Depot replaced it promptly, thank you!
Second identical toilet bowl was delivered Order # CM38045275 April 29th 2021.
We installed it at the end of June. After 2-3 weeks of use it started leaking/sipping on the tiles.
We installed it 2 times more.After each installation It was still leaking.
At one point we hired a professional installer 'Plumbing Solutions' and they reinstalled it for $404.11. (check image below)
After about 2 weeks the bowl was leaking again. We called back the person from Plumbing Solutions and he stated that the bowl has a hair crack and he cannot warranty it.
After that, with the help of my boys, I reinstalled it 2 more times.
Each time it started slowly leaking after 2 weeks of use.The leak is so slow that we were not able to identify the source.
So far we spent, with accessories, over $1000 on the bowl and bowl installation.
Please help me by replacing the bowl with a similar item, or sending a professional who would identify and fix the problem.

Thank you,

Paul

Desired outcome: Replacement with a similar (but different) product

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6:07 pm EST

Home Depot Citibank consumer card - payment misapplication

I am a senior citizen and have a hd consumer credit card that i recently paid in full, i also have a home depot project credit card in which i intended to pay in full as well. I inadverdently mailed both payoff checks to citi and have proof that they both cleared the bank with citi. The problem is the check #5275 iao $2266.21 that shold have gone to greensky has been cashed by citi and now tht money is missing, citi has no record of this payment that was clearly deposited by them. I need help immediately.

Desired outcome: REFUND OF OVERPAYMENT $2266.21

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11:26 am EST
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Home Depot carpet installation

Nov.11, 2021-I went to Home Depot at 825 East Dundee Rd. Palatine, IL 60074 to order carpet.
Nov. 15, 2021- floor measurement was done
Nov.17, 2021- I paid in full the carpet to be installed ORDER ID : H1927-202221
Nov. 18, 2021- Superior contractor called and left a message
Nov. 18, 2021- I returned the call( recording - voice mail)and said Dec.6, 2021-
to install. I made it clear to return my call to confirm.
Nov.20, 2021-I called again [protected]- Superior contractor given by Home
Depot customer service. Voicemail. I left a message to return
call and confirm Dec. 6, 2021 installation
Nov. 29, 2021- I went in person to Home Depot ( same address) as above.
I was told to call and follow up.
Dec. 3, 2021- I called Home Depot (Florence) and told me she would leave a
note to customer service to call in the AM.
Dec. 4, I went in person at Home Depot. The man (Tom) says sometimes, they just come. Just wait for their (Superior ) call in the morning on Monday- Dec. 6, 2021
Dec. 6, 2021- 8:30AM- no call from Superior. I called and was able to talk to a live person.I was told Dec.28, 2021 is the soonest they can install.

I called Home Depot to send me an email about what Superior said (installation date). They did send me one.

Please understand my situation. I am dealing with another family to move into the condo before Christmas (Dec. 15, 2021) .
Why they cannot communicate in a timely manner?
Please be considerate enough to all parties affected by irresponsible and inconsiderate acts. Calling /email to communicate will not consume too much time. The domino effect of this situation is very disappointing and stressful.
Is Superior the only carpet installer Home Depot is dealing with?
Please understand my situation.

Thank you for your immediate action.
Edie Aquino ([protected]@ymail.com

Desired outcome: Install the carpet before Dec. 15,2021

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2:28 pm EST
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Home Depot Asurion extended warranty.

I have been TRYING to get service under my protection plan for nearly a month. Every time I send the info they want, they say they never got it, or it was "invalid". Every time I try calling, I get a person who does not speak English well, and/or the phone connection is poor to non existent.

I am done trying to get my product fixed under this plan. I have resorted to filing a complaint with the BBB, and you. At this point, I am more than fed up with a contract I paid for, that Asurion is trying to back out of. I requested a tech be sent to the house to fix my electric fireplace, because it is rather large, and I cannot ship it to them.

Desired outcome: fix my product or send me a new one.

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Home Depot contacts

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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Use this comments board to leave complaints and reviews about Home Depot. Discuss the issues you have had with Home Depot and work with their customer service team to find a resolution.