Home Depot
reviews and complaints

Order I received was incorrect, I ordered a Storm Door and instead got 10 door seals, do not even understand how someone can mess this up that bad. Went to the store a week ago and had them call customer service which said they would be shipping the door out. I went back to the store (0273) today (20 June, 2017) and had them call again to check the status. Order number W605425243. Representative on the phone stated that they were still not tracking anything about the order even being wrong. Now the order has been placed and again and I am delayed yet even further on a job since the door will not be here until July 10th to 13th. I will now have to wait two months for a standard door. This is ridiculous and unacceptable, because as a Contractor this makes me look bad and have to keep delaying the completion of a project. This is costing me money to delay it and future business. I am seriously thinking of moving my commercial account else where. This door needs to be delivered within a week to the store.

Did purchase some items to rid of ants in and around our house; in so doing I had some trouble in getting one of the products which is very poisonous since one of the displayed items had a leak, with some of the spills on the pallet racking and floor. It is surprising since since the manufacturer's warnings of the poisonous level/use of this product. In addition one of the displayed items had some items with either a really bad leak or stains from elsewhere. Surprised the person handled this display even put it there without cleaning it. We do a lot of buying at the Salem, MA store and elsewhere when this store does not have what we need; there are many times we tell our employees to go elsewhere if we have an alternative. This lack of safety/details/quality is certainly not called for and should not be allowed in this or any store.
Pictures attached.

On April 20th, 2017, I received a quote to install windows in my townhouse in Clinton, NJ. I have sent multiple emails to proceed with the installation an no one has contacted me. Attached is the quote...It is nearly 2 months and I guess HD don't care about my business. Very frustrating, especially since I am a share-holder. I am also contacting Investor Relations and Corporate Head Quarters. I expect this situation to be resolved asap and HD to do the appropriate for me as I have spent a lot of time following up with no response. Tx,

Peter Walpow
[protected]

I bought a shed from you about 2 years ago, the shed was about 600 dollars, but I noticed today that shed has split from top to bottom and would like it replaced. Spent a lot of time putting this shed together and am very disappointed that it has split from top to bottom. Now rain can get in as well as spiders and am very concerned this is going to happen on every corner. So please respond to me with what my options are to get this replaced. Thank You for your time. James Dalgity

I am a elderly women and was walking to my car when all of a sudden this man pushing carts screams out with a ungodly noise. Scared me to death. And when I asked him if he was ok, he looked at me and told me to mind my own business and screamed again. This is very disturbing if you have a heart problem, as I do. I returned the following week and was waiting for my husband in my car when I seen this same attendant and he was just standing around and I could hear someone calling for assistance on his walkie talkie asking for Johnny and he ignored the call. About 4 min later I heard it again and this time he shut off the walkie talkie. This employee is very unprofessional and seems like he doesn't want to assist other employees. Beware when going to store on Woodmen and Powers. "1538"

Sammy in appliance at store 8472 is just an amazing I just moved here and been all over the world. N she is do friendly and knows her stuff I almost wanna stay here just because of the quality. She has in her, please let her know how thankful that i am I told manager did the survey andcouldnt get threw on the cotpoarTe line, but she's great n really smart with appliN is, she talked us into a whole kitchenaid suiete

Went into bradenton home depot on cortez rd. To purchase a generator and pressure washer to clean my sister's yard and lighting for her wedding. As we were looking for the items an unknown man was following us. Later to know it was loss prevention named scott. Finally we found a nice man to help us with generator. That said it had to be ordered online and will arrive to our house in 2 to 3 days. So me and my husband decided to order both online and still have time to prep for my sister's wedding. We return pressure washer to it's location were we were still being followed. My husband was getting upset and I told him it's ok we know we gonna order online. So we proceeded to our car where the unknown man (scott) followed us. My husband asked him why are u following us. He said he was looking for his car. My husband den told hm. You were following us all inside. (scott) then turned around took a picture of my husband and said you [censor] [censor]... My husband got upset walked up to home depot when we were stopped by so called manager sean. Said we were not aloud in store. And there was no one higher then him to speak to. We told him what happen and did nothing. We told him loss prevention guy to a picture of my husband and called him a spic... My husband felt discriminated and disrespected. Manager never did nothing about it... We will never shop from home depot. We will get items else where cor my sister's wedding. Never felt so discrimated in our whole entire life

To Whom It May Concern:

Order ID: H0732-69850 Amount $666.91
We have had the following issues with our visit Home Depot, [protected]@HomeDepot.com, phone#[protected].

1. We are a military family with one member deployed for the 4th time. We appreciate your support of the military and the discounts you offer. My husband is currently deployed at this time and I am in the process of remodeling an entire home. I came to Home Depot expecting a good product, a timely delivery, and excellent customer service.
2. I placed an order on 5/6 for a washing machine (with haul away) and were told the delivery date would be 10/13.
3. We are remodeling a home and made several expensive purchases in the same day.
4. On the 13th, we called to find out when the washing machine would be delivered and found out the order was never placed. Apparently, the cashier never actually scanned the paper with the washer order.
5. The washer I originally wanted was now on backorder, so the manager of the store took my information and placed a new order with a 5/21 delivery.
6. I had a work conference in Gatlinburg that weekend, but woke up early Sunday morning to make it home before 10am for the delivery.
7. As it got later in the day, I called Home Depot to determine when the washer would be delivered. I was told that there are no Sunday deliveries and that my order was never actually sent to the manufacturer.
8. Another representative offered to take my information and called me on the 22nd to place a new order for delivery on the 27th.
9. I received a call on the 26th that the deliver would be between 5-7pm. At 7:15, I got a call that it was raining too hard and the technician requested a new delivery for Sunday, the 28th at 8am.
10. I agreed to the new date/time and was told I would receive a $50 gift card for my trouble (the gift card has yet to arrive).
11. This time, the washer was actually delivered after waiting almost a month from my original order date.
12. The installation took about 20 minutes and I requested that the haul away fee to be removed because I sold my old washer while waiting for the new one.
13. Happy that I finally got the washer, I started a load of laundry and left to grab breakfast with my family.
14. When I got home an hour later, the new floors in my laundry room and adjoining hallway were flooded.
15. I called the delivery company and explained that the new washer leaked everywhere.
16. Home Depot sent a repairman to the house the next day and told us the valves were defective.
17. We did not believe this, because the old washer worked just fine with the old valves.
18. Tired of being disappointed by Home Depot and skeptical of a valve issue, we hired our own plumber.
19. Our plumber determined that we did not have a valve issue and he setup the washer to work properly.
20. This purchase was an absolute nightmare and just seems to be one failure after another. I’ve wasted so much time on the phone with your customer service team, I’ve waited at home for multiple delivery dates that never arrived. And now, it has cost me money to hire a plumber and clean up the mess from a flooded room.
21. Why did we have to go through such poor customer service from your team? I do not understand why the ball was continuously dropped from the date I placed the order until the washer was installed incorrectly and ended up wasting my time, my money, and my trust in your store. I could not begin to tell you how many phone numbers or employees we were told to contact.

I bought 15 bags of your Scott's Earthgro Brown mulch when it was on sale 5 for $10.00 it is the WORST mulch ever. Color doesn't match, my backyard looks absolutely ridiculous. Now I have to spend more money to fix the problem. I am very disappointed with Home Depot and will probably never shop there again. I used to purchase mulch at the West Mifflin, PA store all the time and never had a problem until now.

I must say this whole experience has been a nightmare at this Home Depot. First I went to custom order some blinds and the guy in blind dept. ordered them online for me. After waiting well over a week I went to pick them up ...not even close to sizes I ordered. So I was given a refund and next day thought I would give them another try. Once again I was "helped" by a complete [censor] who has no business dealing with the public. I wish I got her name but it starts with an E I think. She had no clue and would not even listen to me and when I asked questions that were important to me she was condescending and got downright nasty and almost argumentative with me. Needless to say, I remodel condos and spend a lot of money at home depot-NO MORE I will never buy anything there again! She ended up quoting me a price for Bali blinds on sale for 450+ In frustration I left went to Lowes where the professional handled my entire order and questions in less that than 10 minutes and got the same Bali blind for 255. Goodbye HD You lost my business...I suggest hiring people that know the department. HD gives big box stores a bad name with bad hires like store sore obviously engages in.

On tues. June 6 2017 iwent to the home depot in new rochelle ny. While driving in the parking lot I was being blocked by a nursery worker (Contracted by home depot) she was taking pictures or a video outside the building where they display plants and vegatables to sell I waited a few seconds, she knew I was there but showed total disregard I was driving and looking to find a parking spot. I tooted the horn, she didnt even look my way. I waited a few seconds more an tooted the horn again. After that she wasnt moving. I waited and drove around her still standing (in the middle of the driving lane) when I pulled up to her she yells im working! I said thats great im driving. When I got out of the car, she starts yelling, "you called me a [censor]" "you said go back to your country" I said I want to see your manager. Ive never said such a thing. The manager on duty took my name and number. I told him this person is a contractor, but, she represents home depot. And I called corporate. They told me that I nothing to worry about, and that I was not on trouble. I couldnt believe it.

My name is Colin.
Last week we came to Home Depot store (Capitol expressway, San Jose, California). We ordered and we paid for an item.
Today we came to pick it up and the employee said that the stores accidentally sold it to someone else already.
I wonder how is that even possible. They did tell us that they would bring it to the pick up area and put a sticker on it and waited for us. Now it's gone.
My guess is that the stores didn't do things I mentioned above.
No. I don't want a refund. I want an answer from Home Depot about this issue

I bought a paint spray machine from home depot brampton store at 12pm today. And the paint doesn't come out from spray tip. I went back to store. The store manager said i finished my work and trying to return it for free use. It is 2:30pm now. What is the joke i use two and half hour to leave store and do my work and come back to store deal with both return staff and manager. No more homedepot for my shopping.

I went to a Home Dpot in West Seneca NY. Viewed on my cell phone that there was to be four units of a product in stock(Kohler toilet). An associate who was very helpful confirmed the product was in stock, but could not find it. The associate and I called another area HD, confirmed that they had the products. The associate in front of me, told the other associate
To deliver the products to the customer service desk and I would pick them up. Went to the other HD, and was told the products were on the delivery truck, but they, too could not find the toilets. The general manager was "sorry" for the inconvenience, but again could not find the product. Very sad that a international chain can't get there computers updated for there employees and the consumer. Well off to Loews, I go, thanks Home Depot.

On Sunday May 28th I asked my 24 year daughter to stop at the Home Depot in Dahlonega, GA to pick up 4 bags of play sand. She purchased the sand at the building supply department and asked a associate standing in the area name Zonk to help load the 50lb bags of sand in her trunk. The associate told her that he doesn't do that and she would need to find another associate. My daughter then found another Home Deport employee to assist her in loading these Heavy sand bags and he also told her she will need to find someone else for this request.
My daughter who recently injured her knee proceeded to load these 50 lb sand bags herself.
This is totally a lack of customer service and respect for a young woman needing assistance from 2 of your male No customer associates. Why couldn't these employee's assist your customer and if they were not capable of picking up a sand bag why didn't they get someone who could?

We purchased a carpet with $1.69 sqf price that was printed in the tag and when we paid they charged the price of $2.14 sqf.
We noticed the price the next day that we look at the reciepe and we look at the price again and it was $2.14. If the price was increase why the tag still say $1.69 when we bought it. If we wouldn't know that we could choice other kind of carpet in our buget. I feel deceive by the price. Not happy.

I am appalled at the lack of care (watering of plants) at the Oneonta ny store. Many many perennials literally dying from lack of water. Expensive rose trees and climbing roses literally wilted and flowers all dead and dropping. It pains me to see how unimportant these once beautiful plants are to these associates who run around totally ignoring these wonderul plants. Please investigate these behaviors . Home Depot, if nothing else, is losing many hundreds of dollars from sheer neglect.

Our lost Kitten was found by the security Gaurd working at the Home Depot at the Chula Vista .ca. location and then taken to her home where she claims lost it that evening. We were called by home depot informing us to pick up the kitten then When we went for the kitten the kitten we were told that the kitten was lost at the Home of the security Gaurd. They told us that it it was too bad and tough luck. This is a $250.00 purebred Siamese kitten. Once the Home Depot decided to take our cat home and then loses it is thier responsibility to make sure it gets back to us. We feel the security gaurd kept the cat because she told an other employe that she was going to take her to the vet. And when she called us about the cat she wrote "Are you going to pick up the cat or not" she doesn't have the right to keep the cat because we didn't respond right away also why would she say she's going to take our cat to the vet because it looked sick unless she wanted to keep it. Home Depot is responsible for taking our kitten home then losing it. Why would she leave a sick kitten outside in a box anyway?

I rented a tool from Manchester, NH Home Depot Tool Rental area. As soon as I returned home, I quickly realized it would not start. I called the clerk immediately who disparingly informed me that it likely had a "flooded compartment". I informed him that I had limited time to get the job done and would bring it back immediately for a refund of the $50 rental charge and $100 deposit. Upon bringing it back and waiting a long time to be helped, the person called a manager who didn't even look at me, no one greeted me, or even had any kind of conversation - all between the staff like no one existed. "Karen" processed a "void" and handed me a receipt that indicated $150 void. Next business day, no return of the voided funds to my bank. Same thing following day, then the next. I called the store and they laughed and said "this never happens" then another staff member laughed and said "oh, this sometimes happens, we don't know why and it may take awhile". I also called my bank who informed me that nothing had been submitted from HD. Once they did receive it, they could open a complaint and get any overdraft charges returned to me. At this point, I've opened a complaint to the NH Attorney General, as I heard that in this same store, someone was arrested yesterday for making a stink about not getting their money back. This is flat out wrong. If it was a refund, even THAT would already be in the bank. Someone is floating these voids. Bad business practice, bad customer service, and bad on a moral level also. If it's antiquated systems, they need to fix them.

Carpet install not finished, no one calls back. 2 weeks they still don't have the stairs done. I called home office in Atlanta...closed on Saturday. When I call flooring I get hung up on, 3rd time. Remnants taken from job site. Trying to sell a spec. house.

I use to work for Home Depot, customers first, not at the lansing store. Heads need to roll.