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Home Depot Complaints Summary

231 Resolved
2152 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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2:30 pm EDT

Home Depot horrible service

I have recently been shopping around for tile and bath tubs. I have gone into Home Depot more than once and I must say, I am VERY happy that I have not bought anything from them. First of all, even if I did want to buy anything from them I couldn't because no one would help me. Apparently my money is not good enough! Also in the past my husband had to yell "Can anyone help me" at the top of his lungs to get someone to stop and ask him if he needed any help. Yesterday we were in Home Depot looking at bath tubs, and after looking for some one who worked there for 10 minutes found a nice young man. He was very informative but not in bath tubs. He let us know that he had no clue about warrenties, installation ect. In fact he told us he didn't really care because hockey season is starting soon and he was much more interested in that. The one lady that he found for us that did know something about the bath tub we were interested in left us to find out some information and never came back. As we were leaving the store we saw her chatting with other customers. I know we are a young couple (24 years old) but we know how to save money for things we want and that day we had money to spend that we have saved. I am glad to know that Home Depot will NEVER get a cent out of my pockets.

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Mark keyworth
,
Aug 24, 2008 3:59 pm EDT

colonsmartcleasner
Posted: 2008-08-24 by Mark Keyworth [send email]
FRAUD

Complaint Rating:
FRAUD

Complaint Rating:
colonsmartcleasner Complaints - froud
Review all colonsmartcleasner complaints
colonsmartcleasner
Posted: 2008-08-24 by Mark Keyworth [send email]
froud

Complaint Rating:
I to was a dumy. i was on a survey, took the trial offer and got scamed. there were no phone numbers on the offer but i thought there would be with the trial shippment.NOT, only a web sight. when i went to bring it up, all that would come up was a picture of the bottle of colonsmartcleasner, when i clicked on the bottle it would take me to another sight. i tried several times the same thing kept happening. So there i found a phone number so i called it. they kept saying they had nothing to do with colonsmartcleasner.needless to say i was very angry.then i thought well when it comes in i would just put on it return to sender and wait for a refund. well it never happend... my bank said they couldnt do anything for thirty days from the day i sent it back. so i waited filled the dispute and waited four days for the results.. well then i get the results from my bank... NOT HAPPY my bank sends me some copys off the internet from colonsmart stating there is only one way you can receive a refund.you have to follow four steps. one of thoughs steps are they do not except Return to sender packages as a way for refund. what they dont say is that package i sent back is theirs now and you get nothing for $88.98.now it said nothing about ANY policys when i ordered the free samples.and when i got the free samples it had nothing of any policys either. so im out the money and the FAKE product(COLONSMARTCLEASNER). OH DID I MENTION YHE PRODUCT DID NOTHING... I TOOK THE SUPPOSEDLY FREE SAMPLES AND HAD NO REACTION ! if there is anyone out there that can help me get my money back.i would be very happy... oozman.com@live.com TO EVERYONE------ STAY AWAY FROM COLONSMARTCLEASNER ! THERE A RIPOFF !

1 minutes ago by Mark Keyworth [send email]
i forgot to mention the paperwork my bank got off the internet was dated july 10th 2008 REVISED. this was 2 mth. after i sent mine back. when i got my (FREE) sample.i couldnt get on their web site to cancel nor did they have a phone number... COLONSMARTCLEASNER IS A RIPOFF...

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3:06 pm EDT
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Home Depot bad business practice

First, the Sales Guy in Major Appliances was excellent and handled this to the best of his ability, as with two managers within the store.

Order placed on Boxing Day 2007, first thing in the morning. Delivery date set for Thursday January 3rd, 2008. Delivery company calls on Friday Dec 29th to confirm delivery for 2-6PM on Thursday, January 3rd.

Day is taken off, 6PM shows up and nobody is there. Calls to store, Leon (sales guy) and a manager get on the horn with the delivery company. The delivery company says "All items on the truck are out for delivery, call back if it isn't here by 10PM). Ok, HD is closed at 10PM. Nice. Call back at 9:30pm, say "Where is everything" - same manager says she will leave a note for Leon to deal with this at 8AM on Friday January 4th.

Another day taken off. Lucky I have a bit of spare vacation this year.

Leon says the delivery company said they came by the house at 11AM on January 3rd and nobody was home. First: Total horse pucks, as we were home and nobody, absolutely NOBODY came by the house that morning (aside from the Postman). Second: Call display logs indicate that nobody called that day from the delivery company. Ok, so they don't have to call - but you think that is they were showing up three hours earlier than expected than they might do a COURTESY call and say "Hey, we're going to be in the area, can we stop by early?".

Leon gets this escalated through no less than 20 phone calls to / from the delivery company. We end up calling the delivery company directly after Leon, and they say they don't know where it is or how to get in touch with the drivers of the truck it is on (yeah, right - this is the day AFTER it is to be delivered).

I tell them that this is is total baloney, this is day #2 that I've had to take off, they've clearly lied or at best, misrepresented their situation to us, and that this was to be fixed today and to get a special truck out this afternoon. End of discussion.

Well guess what shows up? A truck, small, with my appliances. Mind you this is four hours later, around 3PM in the afternoon. Driver wants to drop them off in the driveway and leave them there for the two movers to come put them in. Yeah right. Got on the phone with the manager at HD and the delivery company and told them to keep the guy there, which they did.

Anyways, once they showed up, all was good. But thats a wasted full day of vacation that they CONFIRMED they were showing up on (and never did, despite their "we showed up early" claims), and one more FULL day again with a special delivery that they said they couldn't do.

Long story short: Not REALLY Home Depot's DIRECT problem, and granted, they seemed to be putting pressure on the company from their end, but Home Depot's major problem is they just don't really take OWNERSHIP of the problem, we should not have had to call the delivery company once, but we did. Basically, once they get the money, they are pretty much "oh well, it's their problem".

They need to start firing their contrators/agencies/suppliers... seriously. This is the LAST time I would ever buy anything from them that required delivery.

(On that note, I am returning my extended warranties under the 90 day no questions asked return policy, seriously, if this is how delivery is, how is their extended support going to be?)

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2:45 pm EDT
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Home Depot bad service

My wife and I purchased a refrigerator in a home depot store, it was delivered on Thursday (May 1, 2008). On Wednesday (April 30, 2008) we ordered online a washer and dryer.

Well when the refrigerator was delivered the guys didn't level the refrigerator, therefore, when they tried to push it into the opening (a tight fit, but a fit none the less) it wouldn't fit. So after 15 minutes of removing molding and trying to get the fridge in there my wife told to leave. When I arrived home, it took me 30 seconds to figure out the problem was the fridge was not leveled so it was leaning about a 3/4 of inch from bottom to top and thus i had to level it to get it to fit.

So then on thursday evening we got a call about the delivery of our washer and dryer that were purchased online. They said they would deliver on Friday (May 2, 2008) from 8 to 12:00 PM. Well we explained this time would not work, but the lady said well that's what time we had and if we weren't home then they would call us to re-schedule. excuse me? You tell me when you're gonna deliver? There was no option online for instore pick up or delivery option of morning or afternoon. Simply you are told what time by the delivery company. So I called at lest 6 different phone numbers and talk to about 11 or 12 people in home depot only to find out from everyone one of them, that there is nothing they can do about it. They all said sorry, but there is nothing else that can be done. So in other words buy your stuff through us but good luck actually getting it! So my lesson learned no more buying anything through Home Depot. I'm done giving them my business after spending more than $5, 000 with them!

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8:37 am EDT
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Home Depot all their interested in is the sale not their product reputation

A little less two years ago we purchased a set of GE Adora stackable Washer and Dryer about Six months after purchase the washer started acting up when it would drain and spin it would just run away with itsself and sounded like a jet plane coming thru the house and it would not spin the water out of a small load clothes items were still dripping wet when cycle was done A tech came out and told my wife this was normal and that these washers were not designed to do small loads needless to say two months out of warranty the pump and Mother Board went out after about eight weeks in the shop we finally agreed to pay for labor and service charge and GE supplied the parts to fix the washer since it was on record we had service out to look at it twice while it was still under warranty and they kept telling us nothing was wrong with it Well three months after being fixed it started acting up again with the same symptoms as the first time called a tech out and he said he couldn't find anything wrong well needless to say three more months The washer has quit again same as first time I've tried to get them to replace it since its obviously has a problem that just replacing parts is not going to fix GE wants us to pay labor again and they supply parts I'm not throwing more money in this machine with its traCk record So we are out a 800 dollar machine after less than 2 years and we have to find another that will accept the dryer on top and it won't be a GE I think a Whirlpool will work but I advise anyone to avoid GE appliance because all their interested in is the sale not their product reputation.

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2:29 pm EDT

Home Depot rebate rip off

We purchased a storm door at Home Depot in Fairfax VA a few weeks ago. We had been looking at screen/storm doors for our back deck for awhile, and since the salespeople were touting the $58 installation fee (vs. the usual $149), we decided it was a good time to purchase. It is a somewhat complicated procedure. First you choose your door, then you arrange to have someone come out and measure, then you go back to the store and choose your door (again) and then a 3rd party company comes out to install it. Well first of all, the guy who came out to measure did not call in advance so we had no idea when he would be coming. Then one day, this guy who looked like a homeless person was at my front door, taking measurements. His car was not marked at all, just a plain white sedan, and my dogs were going crazy. If I wasn't expecting someone to measure my door at some point, I would have called the cops. The guy was measuring the wrong door to boot, so I had to open my front door and tell him he was at the wrong door. He looked out of it, but went around back to measure. He left without any further instructions on what we should do next. A few days later we got a call from Home Depot saying we needed to come back to the store and ring up the purchase. That's fine, we go to the store and choose our door and pay. This is where the real fun starts.

The total bill was way higher than we expected. I questioned this and the salesperson said here is the cost of the door and here is the cost of installation. Well, installation was $149. Hmmm...not what we were told, it was supposed to be $58. He said, oh well, we don't do anything about that, you have to get a rebate form and request it of the manufacturer. So, disappointment number one, we have to pay up front and wait six weeks or longer to see our rebate. We paid and waited to get an appointment for installation.

Today the installer came out. Unknown to us, he did not speak English, so when we asked him not to leave the gate open because our dogs would escape, he said OK and did it anyway. Two of our dogs got out (we have three) thanks to him. Luckily they came back, but this caused more stress than needed.

In the meantime, my husband went to Home Depot to get that rebate form since we had forgotten to get it the night we paid. The clerk at the desk did not know what he was talking about. She finally found something in the computer, but she said the offer had expired and anyway, you had to purchase an ANDERSON door. None of this had been mentioned previously of course. And we bought an EMCO door. Well my husband was getting his blood pressure up so they told him to go back to the Door/Window department and talk to those folks. He did, and they said yeah we remember you and yeah we told you it was $58, so go back up to Customer Service and talk to the supervisor named "Rock." Well, "Rock" did not know what to do. This is a supervisor, and the reason they did not want to deal with this is because THEY DID NOT KNOW HOW TO DO IT. They were confused about how to give us a credit that we had been promised from the beginning! Finally, they gave my husband a $60 credit (where they got that number from, I do not know), which is still $31 less than it was originally supposed to be. The confusion on this whole thing is just OUTRAGEOUS.

From now on, we will be going to Lowe's.

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I lost something but it wasnt weight!
Syracuse, US
Jan 25, 2017 12:15 pm EST

I purchased Deck over during their July 4th sale. It came with a $20 rebate so I bought 2. Sent out the rebate before any deadline and never heard a thing back, no check no response. I basically paid full price, great rebate system!

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Kathi Entwistle Jensen
, US
Sep 12, 2016 9:36 am EDT

I purchase 4- 5 gallon buckets of Behr Deck-over and 3 one gallon cans of Restore Deck Primer during the Memorial Day Sale weekend this year because they were offering a rebate of $40 per bucket of paint/stain on the 5 gallons and $10 per one gallon containers. My total rebate for all items purchased should have been $190. My husband submitted the rebate online exactly per the instructions (because I know rebate companied try to trip you up so they don't have to pay). after about a week I asked him to check the status of the rebate. He checked online and noticed that they had only creditied us one of the Restore one gallon container listed so he called and (after waiting an eternity) finally got someone on the phone who said they would be sending out $30 rebate for the 3 one gallon cans of Restore but the Behr containers were only 4.5 gallons so they didn't qualify for the rebate. Note that all 5-gallon containers of paint only contain 4.5 gallons of the base paint until the coloring tint is added (which it was at the store) which then makes the total 5 gallons, however, if you look at ANY 5 gallon bucket of base paint at Home Depot it will have a label that says 4.5gallons. After several phone calls to the rebate company trying to get our money, our rebate claim mysteriously disappeared from their system. In addition, we never received our $30 that they said they were going to send out for the Restore products. We had yet to put the paint products on our deck, so we loaded them up and took them back to Home Depot to get our money back. The manager there explained that we could not return the paint as was noted on the labeling they placed on the containers after adding the tint. This of course, is not mentioned in their company return policy and I told them that the products were sold to us fraudently as we never received the rebate that was promised. The manager then spent about 1 1/2 hours on the phone with the rebate company, Behr representative, and who knows else, trying to get our rebate straightened out. He kept getting the run around as well. The rebate company suggested that we didn't properly submit our rebate and during the time frame noted, however, since they already said that the Restore product rebate went through, and all of our purchases were on the same receipt dated during the promotional period, they really couldn't say that it wasn't submitted properly, or that we didn't submit for the Behr Deck-over. Why would we submit to get $30 in rebates on the one gallon containers and not submit to get $160 on the 5 gallon buckets? The store manager had to explain that the containers were indeed 5 gallons because they have to leave room for the tint to be added, thus the initial 4.5 gallon labeling. HE also told them that the products were all purchased on the same receipt during the promotional period and that he was looking at the recipe and the products as he spoke with them on the phone. He was able to get to someone who told him that Behr would get to the bottom of the issue and get back to us within a day. Finally, two days later, at the end of August, we received notice that our rebate check would be mailed out and to expect it within 7-10 days. It is now September 12th and still no check. At last call (today) to Behr directly, I was informed that their system said the check was mailed, there was a tracking number but they had no information on that tracking number. I asked the representative to confirm my address, and he said didn't have our address in his computer system. He indicated that it may be in a separate system. So, here I sit, waiting again for a check that hasn't come. I will not put the product on my deck until I receive it or I dump the paint back on Home Depots doorstep.

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Alankay
, US
Aug 11, 2015 12:28 pm EDT

The Home Depot rebate process is a big rip-off. They give you a form with writing so small that a magnifying glass is needed to read it, They provide two ways to send for a rebate and set a 30 day end date to make a submission. I did not read the form as carefully as I should and the end date passed. I suspect few customers actually obtain the rebate they are entitled due to the relatively short time for submission. I will stick with going to Costco and other stores where instant rebates are the norm.

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Deb1603
Villa Park, US
Jun 09, 2014 11:28 am EDT

BEWARE the HOME DEPOT REBATE PROCESS! We just painted a whole house in FL expecting a discount off of each gallon of paint we bought. We found out it was a rebate. Okay that's not that convenient but what the heck, its alot of money in rebates. So I went online to submit my rebate with all my receipts. They only accepted one receipt. I called the hotline to ask how to submit the rest of my receipts online and I was told by the customer service representative that they only accept one receipt on-line and th erest can be submitted by mail. Do they undertstand that it will cost them more to write the rebate check then I am getting back in a rebate? Wouldn't you want to be able to automatically check multiple receipt numbers to see how many gallons are on the receipts and then automatically calculate the rebate amount. Are they hoping I don't submit the receipts manually so they don't owe me a check? Probably. I am going to go through the pain of submitting the manual rebate JUST so they have to do all the work to cut me a check!

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Glenn
, US
Jun 07, 2010 3:20 pm EDT

I purchased a planer at Home Depot - it had a $50 rebate. It also had a manufacturer's warranty. In order to get these you had to send each one an original receipt. I asked the clerk about this (2 infact) and they said that I could send in a copy to Home Depot and get my rebate.

After not getting my rebate from Home Depot, I called - they said I needed the original receipt - I explained... they said they would look into it. After another call, they said they didn't even have the copy - but the other customer service rep had referenced the copy.

I believe these folks do everything they can to avoid sending the rebates. This is why the process is cumbersome, so people won't follow through. Home Depot ***.

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E Mondics
Franklin Park, US
Jun 15, 2011 1:22 am EDT
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Home Depot is the biggest ripoff, they say one price then after the installation is done the sales women whom we had called and asked "How do you like your new door, we said it was done great, then has the nerve to ask an additional $238.90. that the orginal price of $695.70 was only paying 10% down and the remaining $238.90 had to be paid in cash. This was hand written. I have reported Home Depot twice to the Better Business Bureau in Trenton NJ. I am on Food Stamps, and told the salespeople from the beginning that I could only afford the $695.70, and not any more, and no where on my contract does it say 10% after the intitial 695.70. I will have the Edison police and my free attorney that I am entitled to through Somerset County Welfare sue the Edison Home Depot and Lori Sowienski for haressing me. I am 79 years old and I do not appreciate being haressed with any more monies, that they want to pocket for themselves. especially Lori Sowienski

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ScottyV
Minneapolis, US
Aug 21, 2010 10:59 am EDT
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Hi
I am a professional installer for doors and windows. Yes, this is a kind of shameless plug, but if you read it and learn how this works. You’ll see that hiring a pro installer is the best way to go.

If you buy a door from Home Depot with the install. Then they call a place called “Pro-Floor, ” or someone like them, which was an older flooring installer for them, but now due to past “cronies” has become the district’s main installer putting all the small installer’s (that did the job right) out of business.
Anyway, Home Depot calls these guys their installer because they hold the License for the work. But, then they send out unqualified installers with no real training to your home to do “who knows what.” If they even get the install done right your still at risk, they could scope you out for all sorts of reasons. Don’t take that chance.

This is a short version of what the Depot has done with their installations program. Yes, you don’t always get the worst guy they have, but you never get the best. Great installers are out there. Like us. But they are not available through the Depot, because the third party “clearing house “ for the labor work will not hire good guys like us. They want to keep 78% of the install money, and send you a hack instead.

We install for around the same amount or less, and do the job perfect.. We have no silly rebates that some marketing rep thought up, and we hold the licence, insurance and have complete background checks to assure you and your family’s safety.

Doing business this way help us all and save you money, while getting the expert quality job you want.

Just good installations done right.

Thanks
Scott @ (nine five two. Four seven four, two four four eight)
Windows and Doors made Simple installation Co.
[protected] mpls mn.

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Tommydar37
, US
Jun 07, 2010 4:31 pm EDT
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Every experience I've ever had with Home Depot has been a disaster, so this honestly doesn't surprise me. After trying to use them for about 5 different projects in my house, I finally gave up and starting going to Lowes.

I've never had to deal with a rebate at HD, but I did get one from Lowes a few months ago. I was prepared to just not even worry about trying to get it (b/c rebates are usually more headache than what they're worth) but when I paid, their register printed out a 2nd receipt for me with all the info on it. I just mailed it in to the address on the receipt and got my $5 check in the mail. It did take about 6 weeks to get it, but I think it said that on the receipt, so I wasn't really expecting it any sooner.

Hope they figure it out soon & send you the $50.

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ihatearipoff
, US
Jan 06, 2009 3:02 pm EST

Well, i just got pissed off and ripped off too. I ordered the securtity door to have it installed and the ads said i would get $112 rebate from the installation. the installation cost like $270 including bug sills and a seal around the door. i thought it was a good deal. so i ordered one and waited over a month to get the door arrive to the home depot. then the installer called me up and set an appointment to have the door installed. so on that day i was waiting and waiting for the installer. Then i got a call from the installer that the door was broken and i had to reoredered it. ###! so i had to reordered the door and waited another month. After a month i got the door installed, finally. However, they didn't give me the rebate. i asked them many times about the rebate and how i was gonna get it. i was told i was gonna get it from the installer after the installation. Now nothing. i called homedepot many times, and nobody knew nothing about it. they couldn't find that ad for that rebate. However, i got that note in my order for the rebate. so they said they were gonna call the corp or the manager to ask about that. ###! week after week i had to wait. nobody called me back. so i called them again, i was so furious about that crap, they told me there was no rebate for that amount only $40. ### homedepot! they gave me only ###ing $40 credit. that's ridiculous. i would never ever buy anything from homedepot anymore. People don't get yourself ripped off at homedepot. go somewhere else.

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Jane
,
Sep 24, 2008 10:31 am EDT

My measurer finally came from Home Depot and told me he had never seen a door like mine. He said he could arrange his subcontractor to modify my door before the storm door installation. Sounds like such a rip off! I live in a run of the mill house, how different can my door be?

When I said I wan't interested, he was not amused. I now wonder what the whole deal would have ended up costing me if I had allowed them to "modify" my door!

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8:13 pm EDT

Home Depot washer never delivered

I ordered a washer on line with Home Depot on 5/24/08. Its a Maytag Bravos Energy Star 4.6 cubic Ft washer.
I charged it on the home depot card. Since it was sales tax free week-end and the washer was on also sale, it was a good deal. Regular price $949 on sale for $854.10. + $59 delivery + no tax.
I chose the delivery date during the order which was to be on 5/30/08.
The day before delivery depot called and rescheduled delivery for two weeks later.
Two weeks later depot called that morning to give me the delivery time, thats when they said they were delivering a refrigerator---(I purchased a washer)
Customer Service then told me that it would be another three weeks because the washer was out of stock. She began telling me that I should check our local Home Depot. I told her that I ordered on line, I preferred not going to a store. She called the store herself then called me back leaving a voice message saying that the store only had one floor model which is beat-up, but I can keep checking back with them. And thats it!
Today is July 23, 2008 and I still do not have my new washer. My husband has also tried to get the washer but all we have gotten is the run around and yesterday we just recieved a refund of the charge for the refrigerator that we did not order and did not authorize charge for.

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Home Depot - water heater installation surprise charges

I needed a new water heater to replace the one that went bad. While this is a job that I can do myself, in view of my busy schedule, I decided to go with Home Depot to get the unit installed. I went with a 50 gal electric heater priced at $349.00 and the installation charge quoted was $285.00. I felt that this was reasonable, considering that I needed the...

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Home Depot you can do it and we can screw it up

On June 24, 2008 I special ordered two types of tile which were recommended as a set from Home Depot. The employee struggled with the order, but after about 45-50 minutes he completed it. The order should not have taken more than a few minutes since I had all the measurements required. When I went to pay for the order I discovered the credit card account had been closed due to lack of activity. I reapplied, received a new number, paid the fee and went home to await my shipment.

NEXT DAY AT HOME DEPOT: When faxing the order to the vendor it was discovered the employee entered incorrect information for one of the matching tiles. The item is sold by piece and not by square foot which I discovered on the day the tile arrived and was finally delivered. I was never informed of the change or the incorrect calculation. On the tile's near arrival day, July 8, I called the store to check on its progress. I was told the tile shipped on July 1 and was on a truck. The store's delivery dates were Mondays and Thursdays. I would receive a call when the tile arrived, but check the web site for status updates. The next day I discovered the tile had been moved to July 11 as the expected arrival date. I called the store and was assured it would arrive on that day.

On July 10, I contacted the store to verify the tile's status and was told it was delivered to a store about 50 miles away. I was also informed that an employee had called me the day before to let me know of the shipping problem. As of yet, I had not received any phone calls or communication from the store, expect when I initiated it.

The July 11 date passed and no word from Home Depot so I called them on the 12th. I discovered the tile was missing...it was on a truck...no one knew where the truck was...the order was cancelled...I had been informed of its late delivery a number of times...everything they told me was a lie.

I called the "Customer Care" or perhaps it should be called "Let's pretend to make the customer think we care" line. I spoke with a gentleman who made me believe he was really involved and would have the store trace the tile and get back to me.

Later that day I received a phone call from an employee who stated the tile would be delivered Monday night...they would deliver it to me without charge no later than Wednesday...they had no control over the shipping company...the tile was not delivered to another store...the original order was never cancelled...all of it was just more lies.

YESTERDAY: July 15, 2008 I received a phone call stating the tile was in and ready to be delivered. I gave directions and waited for its arrival. When the truck backed up into the drive way I realized immediately that the amount I ordered was NOT what was being delivered. I spoke with the young woman making the delivery and showed her my invoice. She saw that I was short the necessary tile and calculated that it was short by 82.5 square feet.

Needless to say: I waited hours at the store to check on the tile, never spoke to a manager until the final delivery was incorrect. I am waiting right now for them to pick up the tile and return it. I went to a local tile store and purchased higher quality, lower prices and quality service. I should have done that to begin with. Like others, I will never shop at Home Depot again.

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1:44 am EDT

Home Depot stay away

On May 30, 2008 I went to Home Depot for carpet installation estimate. I was told that I have to pay $35 for measurement, I thought that was fair so I paid the $35. It took a week for the estimator to come and measure the house and a few more days to get the measurement to Home Depot. They did not have the carpet in stock, I was told that it will be there in a week, so I went ahead and paid for the carpet, padding, installation, etc. Although I paid for the measurement, they won't give me a copy of the layout. Three weeks later, they finally got the carpet but nobody called me, I had to come to the store to check. I was promised that someone will call me in a couple of days. The installer called me 4 days later, telling me that he can't install the carpet for another 18 days (July 28, 2008)! I started the process 2 months ago and I don't have my carpet yet, and who knows what else comes up during the installation, if it ever gets installed! I tried to cancel, but I was told I will have to pay a 15% re-stocking charge. This is ridiculous - I won't wish this on anyone and won't recommend Home Depot Carpet Installation.

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Mom in CT
,
Nov 06, 2008 12:30 pm EST

I cannot believe it! This is my experience almost exactly. They show up to install the carpet and new padding, but didn't know that they were supposed to take up the old carpet and padding and cart it away! This was of course, discussed with the initial order. When we call about it, the manager is clueless. We told him that we both called about the old carpeting being glued down. He says there is not note of it and we have to be charged a additional $380. "So what, " I say. "What is $380 when we're paying $2, 000 for the carpet anyway?" What idiots! We also wanted to install wood flooring in the kitchen, which has vinyl flooring. They couldn't even tell what kind of wood we had in the rest of the house in order to match it. When I called wood flooring store and found out that the manager of the Homedepot had him put in her flooring! Homedepot wasn't good enough for her! We had bought a box of ceramic tile that had the wrong color sticker. Our installer didn't notice because the color was so subtle. I did though. Homedepot took no responsibility for their error. They railroaded us for days, and we finally just gave up and covered that section of bathroom tile with a cabinet. What a sham! Buyer beware!

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6:07 am EDT
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Home Depot home depot failed to do what they said

Tax Refund Problem on June 23, 2008

Receipt # [protected] & #[protected]

On the morning of June 23, 2008 I entered the Home Depot store in Kenner, LA and went directly to the Customer Service desk to inquire about tax refund on items that would be exported to Honduras by Dip Shipping, also in Kenner, LA. I explained to the clerk that we had been dealing with the Lowes store in Tampa, FL for items exported to Honduras and wanted to find a store closer to our home in Texas. I also explained that since the delivery (by Lowes) was to an export shipper and addressed to Honduras, we were not charged tax at the time of the sale. In addition, I explained that on the few times that we picked up items ourselves and took them to Jackson Shipping, we were not charged sales tax due to our established business on file and that we had out of state identification.

The clerk was unsure as what to do and after talking to a couple employees saw someone walking by and inquired about how to handle tax on export items. This employee, I believe was a supervisor of another department, informed us that all we had to do was bring the Bill of Lading from the shipper showing that the items were being exported out of the country and the original sales receipt back to the Customer Service desk and the tax would be refunded. Since this person answered our question with out hesitation and seemed to be knowledgeable we decided to start doing business at this Home Depot for our Honduras needs.

On the morning of June 24 we returned to the Service Desk with the required documents (I have a scanned copy) and was told that the sales tax could not be refunded. After talking to a few employees, I asked to speak to a manager. Sherrie Grillot was called to the Service Desk and I explained to her what had happened up to this point. I told her that I did not catch the supervisor�s name that gave me the tax refund information but he appeared to be very confident in the policy. Sherrie tried to contact the person that she thought may have helped me but found out he was off. I also told her that I felt it was poor customer service to say one thing before a purchase and something else after the purchase.

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Home Depot unauthorized charge

On March 10, 2008, I ordered a new 16KW Home Standby Generator from the Palm Bay, Florida Home Depot Store (#6336) and paid the bill of $11, 474.00 in full at that time. On April 8, 2008, the generator was installed at my winter residence in Palm Bay, Florida. On April 15, 2008, I was able to determine that the new GENERAC Model 5255 Generator (Serial # 4380592) was in fact a used generator that had been sold in 2007, installed and placed in service somewhere in southern Florida, and subsequently returned to, and reconditioned by the factory. I negotiated and accepted a settlement with the Home Depot District Services Manager in the amount of $1000.00 on April 26, 2008 as compensation for receiving a used generator vice the new one I had paid for.

I still have not received an answer to my question as to why I was charged $1, 000.00 for City of Palm Bay electrical and gas permits, when the actual cost was only $172.50, an overcharge of $827.50.

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2:33 pm EDT

Home Depot terrible experience

We bought a large remote controlled Hampton Bay ceiling fan four years ago, and we have not been able to get full use of it. Located in our master bedroom, the light fixture, as part of the fan unit, goes on at all different times of the day, including at night all on its own. We live in a garden co-op and suspect that when someone uses a nearby remote of any type it turns the fan light on waking us up.

Is there a way to fix this? We love the fan, but are ready to ditch it. Ideally, we'd like to get our money back unless this is a fixable problem. We will follow up on this, if need be, reporting the problem to the Better Business Bureau and Consumer Reports. We paid quite a bit of money for this from a Home Depot designer's store in New Rochelle, NY.

Sincerely,
Mary Lynne & John Bonforte
cc: file.

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Drew D.
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Jul 29, 2008 11:53 pm EDT

Mary Lynn,
You probably have someone nearby with the same remote settings as your fan. To change the settings does require some mechanical handiness. The remote is the easy part as the dip switches that change the remote frequency are near the battery. The fan is a different story. The remote for the fan is usually located in the "bell" near the light kit. You have to remove the bell and without disconnecting any of the wires change the dip switch settings to match the remote. There are usually 4 switches and all you should do is change one of them on both the fan and the remote to change the frequency.

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Walter N. Clark
New Windsor, US
Jul 28, 2008 10:52 am EDT

My mom bought two outside lights for my home a year ago. They are now discolored and rusty looking. They were once bronze. I have had outdoor lights from Hampton Bay but this is aweful looking. We spent a lot of money having our retaining walls done last year and now it looks pretty bad looking.

What can Hampton Bay do for us? We have no box, no receipt?

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11:24 am EDT

Home Depot failing organization

Home Depot was a well run organization when it first hit the scene. It has now become another large company that has forgotten about the customer. It's recent attempts to change it's philosophy continue to fail. This past year alone I have several stories of not having any aisle assistance, but today will by last trip to any home depot.

I dedicated today to cleaning up the yard which included taking two dead trees back to the Bellingham MA Home Depot. I literally pulled them up from the ground and brought them back in buckets. The return cashier stated she could not take them back without receipt as they were live products. I understood the need for the receipt, however the trees still had the original brand new looking SKU ticket and tags on the trees. The customer service rep just thought it nothing for me to go get the receipt and come back. She mustn't be watching the news or the gas price situation. Eventually she offered to search by sku number and by my credits cards and could not identify the product by either. This was surprising as I have bought literally dozens of trees on these cards in the past year. I asked for the store manager as I hoped someone would understand the common sense of having the new sales tags on the trees corresponding to new purchases, and the fact they couldn't find the sku or my card a problem with their system. The Supervisor proxy sent was equally as unsympathetic to my plight, so I departed with a polite thank you.

When I arrived home, I called Home Depot customer service. At first I couldn't understand the gentleman who answered. When I explained my issue, he asked how I could resolve the issue. I stated that it was not a money issue but at the store I had bit my tongue not to embarrass anyone by explaining why Lowes was now going to be my only superstore provider going forward, and that I wanted to know why with all the common sense evidence my trees would not be accepted as a return. The customer service rep said he would get the store manager on the phone with me to discuss. As suspected, I knew this was just the standard BS, as the store management solidified the HD customer service LACK of commitment and care. The call ended with the service rep reading me a couple of rules about returns, all of which ignored the common sense of some guy working in his yard looking to quickly return two plants that had attached documentation never removed from the tree.

This was my very last trip to Home Depot in either personal or professional capacity. I have instructed my employees to use any other sources as the potential time involvement in problem resolution will be costlier than any gas price will dictate. These people just don't get it.

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Homer D. Poe
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Sep 20, 2008 1:23 am EDT

I work at Home Depot and customers need to learn the receipt is a legal document it tells the store all the information we need. How does the store know you did not purchase these trees four years ago. All you need to do a refund is have a valid receipt and a dead plant.

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vickie mcbride
,
Jul 04, 2008 5:05 pm EDT

I got these solar light for my back yard .But some do not work. I got them back and Januaryand I set them out in the sun for two weeks. They work haft the time and some time they do not come on at all. thank you
vickie mcbride

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8:15 pm EDT

Home Depot bogus gift card

Three weeks ago, I purchased a new Maytag washing machine from Home Depot. At that time, there was a Maytag-sponsored promotion (funded by Home Depot) in which rebates in the form of Home Depot gift cards would be sent to buyers who made qualifying purchases of select models. The amounts were from $25 up to $250, depending on model.
I made the purchase (the gift card, by the way, was not one of the factors, by the way), submitted the rebate request online, and received the $25 Home Depot gift card a few days ago.

Today, I went to Home Depot to get a few items and attempted to pay for the purchase with the gift card. The total amount of the purchase was $21. The gift card was rejected.

According to the cashier, there was no available balance on it. Even a call to the store manager couldn't get the thing to work -- despite the fact that the sticker covering the PIN had been removed BY THE CASHIER, so they KNOW I hadn't used it before this. The cashier said I needed to contact the issuer of the card (which is ridiculous because it's issued by HOME DEPOT).

I tried to call the customer service number listed on the letter that had carried the card, but all it is is a "status" number -- there is no support for complaints or inquiries.

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Proofer5
Warner Robins, US
Feb 19, 2014 10:01 am EST

This does not surprise me. Had this happen with $100 gift card I gave friend as wedding present. Luckily I had receipt & spent hours resolving at the store when he tried to use it & it showed 0 balance. Very embarrassing. Husband just left local Home Depot less than an hour ago & tried to use $25 gift card our son gave us several years ago that we have never used. Shows 0 balance so they rejected. We've never used card. I always cut up card after use or place receipt with card if I have used it partially and have any remaining balance. I WILL NEVER BUY ANOTHER HOME DEPOT GIFT CARD & will ask all my children to avoid purchasing same in the future. Total rip offs. You can go to their site & check balance, but if they never loaded the correct amount to the card to begin with, when initially activated, zero will always remain zero...bunch of ###s.

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4:21 am EDT
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Home Depot Terrible experience

Some time ago I received a home appliance catalog from a Home Depot affiliate. At that time I hand delivered the catalog to the local Home Depot store manager who was on duty at the time. I told the manager that 'our future patronage at Home Depot stores is contingent on us not receiving another solicitation of any kind from Home Depot or its affiliates.'

In April 2008 I purchased a home appliance from the local Home Depot store. In my conversation with the sales clerk, I reminded them that I was not to receive solicitations as a result of my purchase. The sales clerk showed me a computer screen that displayed my customer information, and it was marked 'opt out.' She assured me that I would receive no solicitations.

On May 1, 2008 I received another Expo catalog. I went to the local store for an explanation. The store manager stated that the 'opt-out' notation connected to my customer information applied only to e-mail, and that the corporate office was responsible for the U.S. postal mailing. I sent a protest letter dated May 1, 2008 addressed to Home Depot Corporate Headquarters in Atlanta, GA directing the Home Depot to eliminate my name from their databases as soon as the rebate check (still owed to me at that time) had cleared their bank. I received a response to that letter, dated May 21, 2008 that said that Home Depot was interested in resolving my complaint.

On May 28, 2008 I received another Home Depot advertisement. I immediately posted a letter to the corporate office protesting Home Depot's failure to remove me from their mailing list, and sent it certified. I also sent the offending mail piece to them. The postal system reports that my letter was delivered.

On June 7, 2008 I received yet another Home Depot sales pitch in my mail box. It appearing that the Home Depot will not remove me from their junk mail list voluntarily, I am filing a USPS Form 1500 against them.

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19EmptyWindows
, US
Jun 03, 2016 8:28 am EDT

Long story short...don't order blinds from this store. i ordered mind on 4/15/10 and was told that it would take 2 weeks (max) to get them. Two weeks later, still no blinds. I was told that they should be at my home in another two weeks. Two weeks later, still not blinds. I emailed the ceo and was shifted to the store manager who (after a week's worth of the run-around) basically told me that it would end up being another month until i got my blinds. He had suggested that I go with a different manufacturer, but then ended up trying to charge me another $1, 400 for upgrades. And then wanted to charge me an additional $1, 700 for the difference in blinds (I have already paid over $2, 000 for my original blinds). Bottom line is that if you are a manager in a store, your customers are your lively-hood. If you agree to help them out with an issue, then you should first make sure that you are able to keep the promises that you make to them. The worst part, is that it is over a month later and I still have 19 windows that do not have blinds. I will never shop at HD again, and will tell everyone I know to do the same.

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Reviewer84026
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Dec 07, 2015 10:07 pm EST

When will Home Depot ever actually properly train their managers to be effective in decision making? Management should be trained to use effective communication skills and sound decision making skills. Mostly, they should be trained to leave their ego at home! This company continues to be one big joke!

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Getanothercompany
Valdosta, US
Nov 23, 2011 5:13 pm EST

I signed a contract with home depot to put a new roof on my house/ They said that it would be 8K dollars, this was mid October. Mid November, they sent another person to measure. That person said that they would have someone to re-roof the house by the end of the week. The next day, the original salesperson called to say that he had measured wrong and the cost would be 12K. I told him that I had a legal and binding contract for 8K. They also place the cost of 8K on my HDDC credit card. I called Atlanta, went to the local store where the manager said that they would resolve the problem. After about a hour of waiting, he came out to say that "they" had cancelled the job and would take the cost off the credit card. (They were only supposed to charge 2K to the credit card). Well, they have not done anything. I feel that they are discriminatory against women and would not have done this to a man. There price was too high, a metal roof or wood shingles wouldn't have cost that much. They were total dishonest and they breached their contract. I would not recommend Home Depot to anyone! Please find an honest company to do your contracting needs.

HomeDepot_Care
HomeDepot_Care
Atlanta, US
Jun 03, 2016 8:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi, my name is Sheronda and I'm with Home Depot Customer Care. I apologize for your experience with your blinds and I'd like to see if there is anything that I can do to make it right for you. Please email me your order information to sheronda_care@homedepot.com. Thank y ou!

Sheronda
Social Media Specialist
The Home Depot
Atlanta, GA 30339
sheronda_care@homedepot.com

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Cassie
Rossford, US
Dec 17, 2008 10:09 pm EST

oh no you got a catalog! no one gives a ### about your fu*king junk mail. deal with it! don't come in to HD and complain. the store has nothing to do with your mail.

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salima
,
Sep 25, 2008 6:58 pm EDT

Home depot is awful horrible worse place to shop and probably to work they are terrible to the customers and treat their employee very badly my advice to any one to shop there if you can avoid it and don't work there you will be treated very unfairly its all lies and the don't care a rat ### about only themselves the managers just want their bonus and they don't care how they get it customer service is a joke ! and the open door policy is even a bigger joke its a very horrible place! ugh!

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4:33 pm EDT

Home Depot false information

I filled out an application for a charge account under my business name at the Home Depot in Broomfield, Colorado. At the time, the salesperson told me that my personal credit would not be checked, that only the bank information for the company would be verified. They ran a credit check under my name, which caused a refinance on my home to have issues. The manager refused to do anything about it.

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Home Depot bad floor installation

(Product Name: Brazilian Cherry wood flooring (SKU 372-250)and installation) Defects in wood floor purchased at Home Depot and installed by Home Depot. The Home Depot has failed to honor the terms of its warranty The Brazilian Cherry wood flooring (SKU 372-250)and installation (Invoice # [protected])I purchased for $8, 016.81 has the following three problems: 1) ends of wood planks curl upward; 2)individual wood planks are cracking � some lengthwise and others diagonally; and 3) increasing discoloration within each plank. While not all 3 problems exist in every plank, these 3 problems together render the entire floor unacceptable. After my initial complaint in March 2008 to Mr. Ali Abdisalan (Corporate Headquarters)Home Depot sent me on an endless odyssey of at least 4 inspections by individuals representing Home Depot (Pat Okeefe and Leonardo) an independent inspector, L&N Services (Claim No. THD [protected]), Mr. Mark Brown (hired by L&N), Mr. Mike Black (Home Legend Supplier)and Mr. Hetland (Furnco manufacturer, I finally received a phone call from Home Depot - Ms. Sharon Santiago: [protected] ext 84042 on May 14, 2008 offering to help you (me) replace 30 percent of the floor. As described above, the problems affect the entire floor not 30% - and fixing any existing floor with the same defective materials and installation problems would likely result in similar recurring problems in the future replacement with a product of equal or greater value would be fair and equitable and would be consistent with the warranty.

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8:55 am EDT

Home Depot Carpet sales/install

Went to Home Depot to have carpet/tile installed in my home. First of all, I could not get service in
the carpeting department after an hour wait. Went back in several days later and had to wait
2 hours for sales help even though there was no one waiting. The sales rep. was clearly irritated that she had to wait on a customer and she let me know it through her demeanor. When I finally got someone
to take my order for measurments - they charge you $50 -they stated that they have a high tech company to come out a measure your home. The company is called measurecomp and they are supposed to use laser beams to measure. The elderly guy who showed up to measure appeared to be on drugs
or seriously mentally ill. He said he was tired and didn't feel like measuring any more that day. After what we had already been through with Home Depot - we called the store to insist that he take the measurements on the date and time scheduled. Four hours later the guy showed back up - with major
attitude- and did the measuring. He used the old fashion method of using a tape measure and calculator.
There was nothing high tech about what he did. After the measurement ordeal, we went back in the
store to order the carpet/tile and couldn't get service if our life depended on it. After a two hour wait, when the sales associate finally decided to wait on us we were excited. She started to look up the measurements in the computer when a co-worker walked up to her and asked her to stop what she
was doing and take his "friends" next. She proceeded to stop working on my order and told me to come
back in a half hour or so - as she was going to wait on her co-worker's friends. They needed window
blinds measured and cut. I was mad but was committed to completing the project. After a half an
hour I went back to the counter and the sales associate was no where near finished with the other people.
I asked her how much longer would it be and she completely ignored me. I left the store and contacted
Home Depot corporate headquarters. They were of no assistance whatsoever. They elevated the
matter to a zone services manaager who sent me a letter weeks later saying he had been trying to
contact me. The phone number he was using was 10 years old and not the phone number I had
used in the work order or to set up the carpet measurement. It must have been an old number in
their database from years ago when I remodeled my first home. To make matters worse, the sales rep.
must have been mad that I filed a complaint against her and so I was deluged with cold/rude phone
calls from this woman. Despite spending over 5 hours in Home Depot, no single employee ever discussed my carpet or tile needs or selection. It was like pulling teeth getting waited on. Yesterday, I received
a phone call from the sales rep. telling me that there was an issue with my carpet installation because the carpet in my home had pet urine in it and Home Depot refuses to remove it. That is not an issue -
as I have hired a service to remove the tile and haul it away and could do the same for the carpet.
The issues were the selection of the carpet/tile, the ordering of said items, the time frames involved
and my budget. Home Depot did not find these to be issues worthy of discussion. The only issue for them was what Home Depot WOULD NOT do for me - not what they could do for me. Here they advertise about their sales/installation services and give you incentives to utilize their services (i.e. 10% off etc.) To get their employees to do their job and to treat you with courtesy is another story. Evidentally, there is a big disconnect from corporate Home Depot and the local stores. What a terribley negative experience I had with them.

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PLATTWORX
ANSONIA, US
Sep 07, 2011 1:34 am EDT

While I find the first response crude, I do have to admit the original complaint if full of high drama at every turn. Home Depot has issues, but the OP seems to have been the kind of customer who pours gas on a fire and then complains about getting burned. Nothing would make you happy... but you kept doing business with them as if to have something more to complain about.

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phil peters
Taylor, US
Feb 04, 2009 8:04 am EST
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You are crazy, no one would wait that long when spending money. Their are too many other places that would be happy to have my money. Why wait in line to give your money to them. Go someplace else.

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Frank
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Jun 18, 2008 8:39 pm EDT

I truly believe you have exaggerated and fabricated your story. Your full of crap. If you waited for 2 hours for service and had a bad experience with the measuring then returned to the store and waited again your an idiot. Why didn't you call for a supervisor or ask to see the store manager and get them to assist you. They are the people who delegate the work duties of the $8.75 per hour employee that constantly puts up with annoying complaints from the consumer that don't realize that Home Depot does very little to train staff and absolutely nothing regarding continuous improvement. How does Home depot recruit staff with expertise for $8.00 to $10.00 per hour, the answer, they don't and the same goes for Lowes. The employees at Home Depot and Lowes are just regular people with very little actual building experience. If you want to point fingers then point to corporate headquarters for poor hiring practices and low wages. Beyond that consumers are not loyal they always are going to purchase where the cheapest price is, regardless how the service is and that is the truth. Lowes or Home Depot hire cheap labor to maintain low prices but high profits.

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7:55 am EDT

Home Depot non-delivery!

My husband bought me a new oven that I'd been sorely needing. Delivery was set for the following Saturday. Friday night we got a confirmation call for delivery between 10:30 and 2:30 'tomorrow'. Saturday morning the phone rang. Someone asked if it would be ok to reschedule our delivery to another day. I said no, my husband had taken days off of work to remove the old double oven and stove top and prepare the area for the new appliance. The woman tried to negotiate a new date/delivery time to which I said no. She said she'd call me back and hung up. 2:30 came and went so we called the number given to us for delivery questions. It was then that we found out that our delivery had been rescheduled to *next* Saturday. We went to the store where the stove was purchased and spoke to a salesman in that department. He said that several other people were upset, too. (That makes it all better - why?) A truck had broken down and the subcontracted delivery company was having problems. The salesman said it's not Home Depot's fault, it's the delivery company's fault - Home Depot can't do anything. So we asked for the manager. The manager said the same thing. It's not within Home Depot's control to make sure of delivery, but they sure happily took our money! When we asked that they call the delivery company and have them find a way to get our stove to us, the salesman and manager walked away and huddled before making a phone call. Ten minutes later the salesman found us and told us there would be no deliveries over the weekend. He told us to call the store manager on Monday. Meanwhile, we have no oven or stove and are living with a torn up kitchen in total disarray.

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Home Depot they've repackaged/resold a drill kit without a drill

Home Depot regularly reseals used and returned merchandise without inspecting the contents of the packaging. Then they sell it again as if it were new.

I just got scammed by Home Depot when I bought a repackaged SKil cordless drill kit drill kit that was missing the drill. When I brought it back with the receipt, they laughed at me and said they wouldn't do anything about it.

There were at least 10 other people in line complaining about the same scams. There is no chance I will ever walk into another Home Depot. If you don't have another shopping choice like Lowes your area, Be Sure to Open and Check All your packages in the store before you leave.

Repackaging used merchandise and selling it as new with missing or broken components is a regular practice at all Home Depots.

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Texan
,
Jul 23, 2008 8:42 pm EDT

I was told by store employees that illegal aliens were purchasing items, keeping what they want and returning the rest. Weeks later I myself saw a guy trying to return elect. wiring, using 20% and returing the rest for full refund. Employee caught him. The guy after him was trying to return the old part that he had replaced with the new one on the receipt.
She said that they are doing it all of the time. She said packages like your's with lots of components are prime. Then the next honest guy comes along and buys it and gets short changed like you did. Depot knows very well that this is going on.
I watched a guy stealing parts out of a light fixture. I told but no one cared. The next guy who buys that light fixture will have missing parts.
Employee at the store said that the illegals are comming in groups and opening a box with 5 or 6 different power tools and each one of them walks out of the store with a tool and the box is found later in the store empty. She said that even if they see them leaving with the power tool, they are not allowed to stop them because they might get sued. ---Thats what she said!

Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Contact Home Depot customer service

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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