Home Depot
reviews and complaints

As a customer I have lived in Lakewood California all my life. I have shopped at home Depot for many years. Today I went to shop at home Depot and realized every white person and African American that use to work there do not work there anymore. Everyone has been replaced with Latinos that barley speaks English. Is this not America anymore? Do we only hire one race of people? Half of my family is Latinos but I would never want anyone race of people to take priority on who gets a job. I will never shop at home depot again and I will make it a priority to talk about this to all my neighbors in Lakewood. Lakewood is still a small town and words travel fast. Shame on you Home Depot, Lowes will take over your business in Lakewood.

I've purchased a fridge two weeks ago from store #989-Cherry Hill and requested to be delivered today December 11, 2014. Today the delivery truck came on time @9.30 and the fridge was taken apart, doors and trays have been removed, screws were left in the trays etc. I have requested the delivery team to bring the fridge through the back door as we have measured that the fridge would fit through that door. Unfortunately we were missing an inch for the fridge to fit through the door. I asked the delivery team to wait until I have someone coming and take the door out. I was told they could not wait but that they would come back to finish the job. Then the delivery team called their office and scheduled me for Saturday for someone else to come back and get the fridge in the house and assemble it and hook it to the water etc. They took the old fridge out and left.
The guy that I called to help me with the back door and take it out, arrived right when it started to snow.
So now it started to snow and the fridge was in my backyard.
I called the delivery company and asked to send someone else or have the initial team make a quick stop back to my house. I was placed on hold multiple times, had to call back, asked for the supervisor and did not get any help. Any help at all l! I was told multiple times that they would not change the schedule of the delivery team, they would not send someone else because overtime is not approved by the company, they can do nothing for me.
At 1pm I called the store GM hoping he can help. He was not available to speak with me. The weather was bad, my fridge was sitting outside, my back door had been taken out and I paid for a service that I did not receive (delivery and installation)
At 2PM I get a call back from the store manager who says he would send two of his associates to help me get the fridge in the house and they would also be able to assemble the fridge, but not hook it to the water line.
They came around 3.30 after my husband had to take a half day off, get some help and get the fridge in the house, They did not bring tools to assemble the fridge. My husband was not pleased with the job they've done.
SO, what did the delivery team and the company HD/Spirit do for me? NOTHING, except they left me a fridge, that I paid for it, in my backyard.
Where's the installation service that I paid for it? Who is to pay for my husband time, for the work he had done and for my time that I spent on the phone trying to get someone to help us? Spirit did not make an exception and send me a team to finish the job today and on top of that the delivery team had finished their schedule an hour earlier.
Now, more than ever, I am convinced that if I would to purchase from Home Depot again I would have the same delivery service. Who wants that? I am sure I don't want this kind of service.
Sorry HD but you lost a customer because no one bothered to change the schedule of the delivery team, or send another team back to my house to finish the job that I paid for it !
No one cared that I did not have a fridge-the old one was gone-the new one was not assembled, not working and outside in the snow-that my backdoor was out and cold wind and snow were coming in the house, that I spent hours on the phone, asking and begging for someone to come back and understand that this was an exception and not something "just because", that my husband had to get help and carry the fridge in the kitchen and now he has a back pain, that we had to witness a job pour done by HD's associates and still wait for someone to come and hook the fridge to the water line.

More savings-for Home Depot by not delivering the service I’ve paid for and more doing apparently for me, doing the work the delivery team was suppose to do. Shame on you HD/Spirit?

I went to the home depot with my family and bought a Christmas Tree at the Carmel Mountain Home depot. First the service was terrible and the tree when I brought home started to have dead needles fall out and it had brown patches all over the tree it was horrendous. I went there last year and the tree was amazing and I had tons of compliments. I now have a Charlie Brown Tree and honestly a Charlie Brown tree would be better. Very Disappointed

Consumer beware: home depot reviews, product related: we bought a honeywell humidifier earlier this year from home depot. The unit worked for 3 months no problem. Then came summer, so the unit got unplugged. Then came winter and we plugged the unit back in. The unit did not work. We called honeywell's customer service, and after some troubleshooting with the machine, they deemed that it should be covered by warranty. The problem is that they demanded that we send the unit to them in ontario at our cost which is around $54.00. Why should we pay for shipping to repair a faulty product of honeywell's? Anyway, I tried to post this information on home depot's web site, and the review got rejected. So - a warning to consumers: when you see reviews on home depots website, those reviews may not include critical and unbiased information that you may want in order to make a decision!

An "assistant manager" at the Home Depot was over heard by me (a customer) berating a young man with a handicap. She was saying that because he is white and handicapped he has it easier than her because she is an African American. If you read this and live in the area, please call the store and report this woman. This is a human rights issue! We have to stop the hate and love one another! Help me put a stop to this hateful woman's abuse of authority!

purshased this cub cadet ltx1045 from home depot brand new 2009 and was a piece of ### and still is a piece of ###.had nothing but problems from week 1 after purshased .threw 4 belts, had to replace all the idler bearings and spindle bearing, had to replace drive belt and all the idler bearing . had to replace battery .weld the deck 2 times now the motor is knocking and vibrating .im a mechanic and ive done good maint. on it and its still a piece of ###!

I am a very loyal customer to Home Depot and I own a business. We bought a GE air condition with heat for our shop. After 3 times fixing it they finally exchanged it. Bought a Westinghouse generator online and picked it up at Tupelo, MS store. I had it about 3 weeks before using it and then used it 6 days about 5 - 7 hours each of those days. Called store since I has it more than 30 days I have to send it off to get it fixed. I own a food truck and my business depends on this generator. Talked to the manager named Randy and he was and not sympathetic to my problem at all and ended up just hanging up. I have been a good customer for as long as I remember and I am very upset that there is not a better policy for us. What if your store had to shut down for weeks because you bought faulty equipment from someone.
Jan Loyd

In May of 2014 I contracted with Home Depot to do a cabinet refacing of my kitchen cabinets. The contractor they sent out was Hager Conley Construction. The cabinets turned out very nice with one problem. One cabinet split when they tried to screw it down. This would require a new door. After waiting weeks and making several calls I was able to get a replacement door installed. They actually set up install dates and then moved them at the last minute. The final one I insisted no more moving.
Once the new door was installed it was obvious the new door did not match the other doors previously installed. Since that time I have been trying to get this put to rest I did receive a call telling me they would be shipping out another new door to my home and it would arrive on a Thursday for my inspection. This was in early August. Thursday came and went and no door. I then got a call telling me it would be coming later. Now I am in the beginning of complaining to Home Depot about this. I will not be using them again and suggest to anyone else be careful with these folks.

Was at a tool rental in Home Depot in Howell New Jersey it was on a Sunday and there was about 5 people waiting for help there was 1 guy behind the counter the guy was probably in his 50's forgot his name just in case you go there he was there. There was 2 other guys in the back room and the guy at the counter went back there twice and told the guys he needed some help but they ignored him both times. This gentleman kept on apologizing to the customers that were waiting and he serviced all the customers by himself in a professional manner while the 2 other guys stayed in the back talking. I mentioned to him that I see these guys were not going to come out and help and that I wanted to say something to a manager but he did not want a scene this employee to a fabulous job on getting the customers out in a very professional way I wish there was some way I can let this be known with out leaving my name because I do go there often

Well, 3 days ago I gave Home Depot Customer Service on their own site a chance to resolve this as I do not enjoy giving time and effort to things and people that waste it and they never acknowledged the email message I sent at all. I (we) have been researching for 3 months now the best and least expensive way to have a toilet replaced in our home. I ended up at Home Depot (originally wanted to purchase same toilet we picked out at Lowe's) to first purchase the toilet and bring it home with other important home repair items so that later I could schedule (as a package deal) to have installed by the Home Depot's Contracted Plumber. I saved money this way.
First I asked Ruth at the Customer Service Counter (upon getting a package estimate) if I could get my military discount, that my current ID is expired but you can clearly see it's me and that my new one is being processed and ordered through the VA. She informed to just present my current ID upon check-out that it would not be a problem. It's important to me that I not get all rung up at the check-out register and then have somebody say, sorry, sir, we can't accept your ID as it's expired and then go beyond my allotted budget for this huge purchase of $326.00. So, I proceeded to check-out register #1 where Aurora was operating it. First off, she looked at us as if we were inconveniencing her by purchasing items at the Home Depot store in her line, before we were even at the register, however, I just let it go. Then, Aurora is literally running around frantically and gets upset because I picked an item that her scanner/wand would not pick-up and register to the computer, I let that go too.
Finally, after being pushed into feeling very uncomfortable be her, I let her know that I had my Military ID and I'd like to get the 10% discount that Home Depot offers its military/veterans. Aurora stated, "It has to be the person paying for the stuff, besides, your ID is no good and a man from the base said not to take ID's that are no good, so whaataya wanna do now"! I said, well, I spoke to Ruth, the Customer Service Department and she said that it was all okay and that the store would honor my ID and that I did not have to be the one paying out of my pocket so long as it got paid for. Aurora huffed and puffed at me and said that I could call the man at the base and ask him if I didn't believe her. Needless to say, she succeeded at making me uncomfortable and let-down. I truly hope this blaitant act of poor attitude, store communication/training and cruddy treatment doesn't happen to you or anyone else. I'd sure like to see or hear that she has been reprimanded for what she did. I'm so tired of this I don't even care about spell/grammar. Regards---

Home Depot advertises for home installation contractors. If you try to get in touch with these people, Home Depot will just give you the run-around. You can't speak to the contracting company and Home Depot employees say they will contact them for you. Needless to say, at this particular store no one handled the situation. The head office in Toronto was just as bad also giving me nothing but a run-around and saying that I was given top priority. After over a dozen phone calls to Home Depot on Regent Avenue in Winnipeg, Manitoba, Canada (they never returned one call) over a 3 week period, I was unable to get anyone to come out for a consultation for home repairs. Try to call this store and speak to a Manager, that wil never happen. Everytime and any day of the week you call, you are told they are all in meetings. Very poor public relations. They don't live up to their ad and they do not care about the customer. I will not purchase anything from this store, and will relate to everyone I can about their inability to interact and care about the customer.

I bought a GE Adora from Home Depot in September of 2013. This dish washer from the start never cleaned the dishes. It washed for very long time and when I opened it all the dish washing liquid was on the door of the dishwasher and the dishes were still dirty. Called GE for a repair and the service technician came out and said that it need a new motor, so they shipped the part to my house and I thought they would follow up with me. After about 3weeks I called and told them the part came and it was only then the technician came to replace the part. The dish washer worked for another month and them the spindle at the bottom just burnt out and broke. Just got this smell emanating from the machine and on investigating I see this burnt out part at the bottom. They shipped a new bottom spindle and technician arrives and said that was not the only problem. He has to order a new part and come back again. More stress having to wash all the dishes by hand. Called the consumer relations department and they said that the expensive warranty that I purchased from home depot was for reparis only and the machine must malfunction again before they consider replacement. This is not acceptable since my old cheap dishwasher lasted 12years and even though noisy washed the dishes clean and never needed a repair. Anyway, my advise to all reading this is to go with another brand. Stay away from a GE Adora..

An order placed through HomeDepot.com on May 20, 2014 indicated that the patio furniture set was in stock, and immediately available. Estimated delivery was within a few days. On May 26, 2014 I received an email from NonStop Delivery confirming receipt of the shipping order. At that time, they pushed back the estimated delivery date to June 4, 2014. Not happy, since that was after Memorial Weekend and a planned backyard gathering. Since then, the tracking has not been updated. Nor has the shipment arrived. Phone calls to NonStop end up in a call line with a number of callers ahead. After being put on hold, an automated response tells me that there is a high call volume and I am put into voice mail. I contacted Home Depot for assistance on June 11, and that service rep (who was great!) was able to find out that the delivery was sent to the wrong hub, and was going to have to be sent back to Marietta, GA and then onto my hub in Romulus, MI. Revised estimated delivery date was now June 17, 2014. FOUR WEEKS after the initial order was placed. Today, June 17, there was no update on the tracking page indicating that delivery was on its way. So I called NonStop, and got put on hold and then into voicemail. I then emailed (actually got a response) and was told that the order would ship to Romulus in the next 4-6 days, with no further explanations. That will put the delivery out FIVE WEEKS after I placed the order, IF IT ACTUALLY SHOWS UP! If you are ordering from Home Depot, please consider pick up in store and not the home delivery, as you will be very disappointed and will regret that choice.

We made an online purchase for pick up in store at the end of April, when we picked up the items several of them contained no boxes, which at first was not a problem as they were all items that needed to be used anyway. One particular item was a circuit breaker for a new sub panel we were installing in our newly purchased house. About a week later my husband (along with our electrician) returned to Home Depot because the circuit breaker we ordered online was not the type we needed. My husband and electrician went directly to the electrical aisle in order to compare the item we purchased with the new circuit breaker they needed to replace it with. My husband asked an employee for assistance in finding the breaker they needed. The employee then took the breaker directly off the shelf and told my husband he could collect it at the Customer Service desk. Both my husband and electrician were shocked and wondered why the employee behaved this way and asked why. The employee did not answer and simply told them to collect it at the customer service desk. My husband abided as he had a return anyway and upon arriving at the service desk the electrical employee argued with the CS rep to not allow my husband to return the breaker as it "had been used". Both my electrician and my husband let the CS rep know that the breaker has NEVER been installed let alone used and was out of the box when we picked up the items from our online order. Eventually the CS rep let the electrical employee know that she could handle it and completed the return and purchase of the new breaker. This in itself would not be a huge deal though we did want to let the corporate Home Depot know that the service we received was sub par.

Corporate Home Depot then informed the South Portland location of Home Depot of the incident and the assistant manager explained to my husband that the electrical employee walked that item to the service desk because it is policy to occasionally walk items of such value to the desk. I then followed up with the contact at Home Depot Corporate to find out whether or not this was true. I forwarded my receipt to her and the Corporate employee let me know that this is NOT the policy for that item and she wasn't sure why the Assistant Manager would tell me that. She assured me that the situation would be handled at the store both with the employee and the assistant manager and that they would be looking to pull camera footage from the time of the incident in order to investigate and that they were taking the matter very seriously. We then received a phone call from a claims examiner for Home Depot who indicated that the management team did not feel that pulling camera footage was necessary as the electrical employee indicated to them that the reason he walked the item to the desk was to assist my husband in getting a SKU number for the item he was returning. (this was also a lie) she then let us know that the store was sorry for what happened but didn't feel it required investigating and offered us a $100 gift card. My husband declined.

Just this past Friday a separate (yet we believe related) incident occurred. A deal was advertised on the Home Depot website for a 12 pack of garage door lubricant for $4.27. My husband purchased the item online for in store pick up and received a receipt indicating the same. When he arrived on Friday evening to pick up his order he was given a single can rather than a 12 pack. He politely let the CS rep know that he had ordered a 12 pack and not a single can. The CS rep asked to see his receipt and my husband obliged. She agreed that the receipt showed a 12 pack and called her manager to rectify. The manager indicated to my husband that there had been an error on IT's part and that this price was a mistake. My husband let him know he understood but that was Home Depot's error and they should honor it as it was not our mistake that they advertised something incorrectly and did not notify us of the mistake before we arrived to pick up the item. The CS Rep also said to the manager "but he has a receipt for a 12 pack", the manager ignored her. The manager then picked up the slip from the desk (which had my husband's name on it) and his attitude instantly changed. He immediately said to my husband "how can you expect to purchase a 12 pack of these for the price of one can?" my husband said that stores do deals all the time and you can get items for 90% off on occasion, perhaps Home Depot was liquidating that brand, there was no way for him to know. The manager then told him "I will give it to you this time but don't ever come back to this store again". This was the store manager, we believe he was dealing with the issue with the electrical employee from the previous incident and wanted to take revenge on my husband for the issues he had been dealing with recently.

We ended up leaving without the items we picked up and without processing a return for it either. We decided to contact the online support to find out whether or not the online support team would do the right thing and honor the purchase we made. I explained the situation to the rep and let her know that all we want is to be able to pick up the item we paid for and was reflected on our receipt. She asked me how I got the impression that the price was for a 12 pack. I had already informed her that my receipt said a 12 pack and that I could indeed read. I asked if I could forward her a copy of my receipt for her review. She gave me her email address and I forwarded her the receipt. I then explained that this was advertised on several deal websites (DealNews FatWallet etc) and was reflected on the Home Depot site. Her response was that there was no way that Home Depot could be responsible for a “third party’s typographical error”. I told her again that this was not a third party error, this was reflected on the Home Depot website AND on our HOME DEPOT receipt. She declined to answer.

Upon further research it appeared that Home Depot was aware of the issue and online customer service reps were instructing local stores to honor the misprinted price for those who purchased the item. It would appear that the store manager at the South Portland location did not do as he was told.

I paid Home Depot to install new fencing. The material used is not the same as the sample that the Home Depot employee showed me when he first visited my home to give me an estimate. I was shown 2 samples of wood. One was much thicker, and looked like it had been sanded as it was smooth. The other sample was thinner and very rough. I choose the heavier, better quality, sanded wood sample. However, the wood that they installed looks like the lesser quality sample. The product installed is inferior quality vs. what I was shown. I contacted Home Depot’s corporate office and received a letter from their Customer Care person refusing to do anything.

I believe what they have done is fraudulent in that I was shown one product, but a different, lesser quality product was installed.
I am going to report them to the Texas Attorney General, BBB and FTC, and every review site that I can find on the internet. People should be warned about this company.

I ordered two patio sets from Home Depot on 10/9/14 and selected ship to home. Delivery estimate I was given by Home Depot was May 15th through May 23rd. Home Depot's website said that I would receive the order in 3-10 business days, which would equate to receiving it May 23rd at the latest. When the order was turned over to the delivery service, Nonstop Delivery, I was given a tracking number showing an estimated delivery date of 5/23/14. The patio sets were picked up in California on 5/13 to deliver to my home in New Jersey. By 5/18/14, tracking was updated as being at a location that was 27 miles from my home. I contacted Nonstop Delivery on 5/23/14 because the tracking information still showed that the patio sets were at the location 27 miles from my home and did not show as out for delivery. I was told "Your item(s) are in transit on their way to the local terminal in [a location that would now be 45 miles from my home]. Once they arrive and are checked in the dispatcher will update the website with the actual date and time of delivery." I told them "I was told 3-10 business days to receive the order. Today is the 10th business day." The gentleman I was chatting with responded, "My apologies if there has been some confusion. The 10 business days exclude weekends and holidays." I in turn stated, "I realize that. I placed the order on May 9th. That is 14 days with weekends but for business days, this is the 10th business day." He then told me, "The 10 business days would begin from when the order was registered with NSD. That took place on 5/13." I then asked him when it would get to the new location that would be further away from my home and he responded, "I was unable to get in contact with the carrier but, I would anticipate it getting to [the new location] no later than Tuesday 5/27." So he is now telling me that it is going to take 4 days to get to a location that is only about 45 minutes from the location where it sat for the past 5 days and I can now assume that at the earliest it will be delivered to my location Wednesday, 5/28/14, 2 business days (5 total days) after the delivery date I was told when I placed my order. As of today, 5/24/14, the tracking has not been updated. The latest delivery date that Home Depot provided me was when I expected my order and I planned accordingly. I will never again order anything ship to home from Home Depot.

just bought the LG Electronics 7.3 cu. ft. Gas Dryer in White from Homedepot, Customer service
Representative said is free installation, but the deliver guys said they could not do the installation in the garage. Ridiculous!. Then talk to the homedepot customer respenstative again, want to return. They said the product is non-returnable ! Cost almost $900 for non-returnable ! Terrible customer service, be aware of homedepot, you may buy expensive stuff for non-returnable !