Home Depot
reviews and complaints

I went to the store # 7074 and wanted to purchase 21 Fire Pit Blocks. I had a cart to load the blocks and went into the Seasonal Outdoor Dept. to load the blocks. I saw an Associate named Tim and asked him where the blocks were located and he pointed and told me which Isle they were located. I asked if he could help me load the blocks when he had a moment. I then proceeded to the block area and started loading the blocks. Tim Did Not show up to help me. Their were 23 blocks left on the Pallet and I took 21 of them. 2 of the blocks were a different Shade Color Wise and I saw a Full Pallet Above that were the same Shade as the ones that I wanted. I went to the Cashier and paid for the Blocks, she was Very Friendly and helpful and I asked that she get a Lot Attendant to help me load the blocks into my Trailer and for her to call a Fork Lift Driver to get down the New Pallet of Blocks so that I could get 2 of the blocks of the same shade color wise. She did this and a Lot attendant helped load the blocks into my trailer. We left the 2 blocks on the cart that needed to be exchanged for new ones and went back to the Seasonal Dept. and Tim was not there so I walked into the Store looking for help to get the New Pallet down so that I could get the 2 Blocks that I needed. I saw Tim in the Indoor Store Area and called out his Name and he ignored me and walked away from me. Just then Brad from Pluming saw me and asked if he could help me and I told him that I needed to get 2 more blocks down from up above the home for the blocks. I told Brad that Tim did not want to help me and Brad called out to Tim and he just kept walking away from us. Brad said he would help me and he did. As Brad and I were walking towards the Block Area a Fork Lift Driver showed up and he and Brad talked, Brad was a Fork Lift Driver too. Brad went and got a Fork Lift with the other Associate and then the other associate went looking for Gates to block off the Isles as they needed 2 more gates as 2 were already there. Brad the took it upon his self the move the Pallet on the ground in the home for the blocks and got a broom and swept the mess up where the pallet was while waiting for the associate to locate 2 more gates.The associate returned with 2 gates and blocked off the isle so Brad could do the lift and bring down the new pallet of blocks. He did so and we exchanged the 2 blocks for new ones. I Thanked Brad for his help and his co-worker as well. Brad then asked if he could help me load the 2 New Blocks but I said that I could manage that. I headed to the cash and showed the cashier that I got the 2 blocks exchanged for new ones. She asked if I needed help to load the new blocks but I said that I was OK. She Thanked me for shopping at the Home Depot and I was on my way to my trailer. Tim was Terrible at Helping me but Brad and the others were Great. Mr. Brown.

Once again! Our Hampton Bay swivel rocker patio chair broke at the base! My husband is not a big man, only weighing 175-180 lbs, and he sat in the chair and fell backwards onto our concrete patio! This happened LAST summer as well! Company sent a replacement... it took about 7 months to finally get it though! Finally summer arrived in upstate NY and we brought the furniture back out, put new base on the chair that broke last year. And tonight, BAM! Happened again! This is such a safety hazard and I think something needs to be done! My 81 yr old mother (who weighs 90 lbs soaking wet) was sitting in that same chair the other day! What if chair broke when she was in it? Hampton Bay should have a recall on these chairs and replace everyone's chairs ! How can we get this to happen!

While being waited on by employee in lumber department he took three phone calls from customers that called in for information.
I feel that the person that drove to the store should have priority over those that call in for information. Although the employee did put the first customer on hold I felt very pressured because I had a few questions I needed answers to regarding composite decking. I did tell him to finish up the call so that I would feel more relaxed. His phone rang two more times by customers calling in. I then gave up and took my business across the street to Lowes where I received one on one service with no interruptions. Employee from Lowes had full knowledge of the product and even printed me out all of the information and pricing that I needed. I will make my purchase for all of my deck project from Lowes.

I was looking for some bathroom materials in the Plumbing Department this morning at 11:00 am at the above address but there was nobody to assist me. I asked another employee to get me the guy manning the Plumbing Dept. and a male white male with a small beard came after about 15 minutes. H e was a night mare. H e did not even greet me rt chat but demanded what I was looking for. I tried to explain the items I was looking for and he simply pointed at the shelves and said, " You can find everything there" I asked him where exactly because I could not find the items and he just walked away.

I wish I had got his name but I wasn't expecting such rudeness by an employee. This job is not for him and I guarantee you that if I see him again I will approach him and report to the manager. This is the worst service I have had in the past 14 years I have lived in Keller, TX. and the worst I have had at this store. There was my buddy Billy at same store and miss that cheerful dude.

Home Depot preferred contractor ARS Rescue Rooter is by far the shadiest air conditioning company in Florida and Home Depot should be ashamed to even be associated with them. I wish I had read the reviews before I contracted them. Memorial Day weekend my AC went out in Florida. They made an appointment and failed to show up and when they finally did show up they charged$10, 000 for a two and a half ton carrier package unit for a mobile home. They did a partial installation and promised to return the next day but did not show up. Failed to show up for the next four days despite making an appointment and my taking off of work to be here and after the 4th day the air conditioner quit working. It took two days for them to come out to get some air blowing and again we were promised this time by the district manager Charlie that it would be completed before the end of business on that day. It was not nor was it completed the next day or the next day or the day after that and after five days we decided that we did not want to do business and asked them to come and remove the unit so we could get another contractor in the door. Despite my contact with their corporate location there is no accountability for what happened next. They sent an employee to remove the air conditioner off of my property and informed me that they had already been paid by greensky financing and it would be at least three weeks before they would "get around" to returning the money to the finance company and sense we had just gotten credit we were not able to request further financing from anyone until that account was settled. So once again I contacted corporate where I was informed that there only duty was to make sure that the unit had been picked up and that any further communication must be done to the local office where I was told they did not care that myself my child or any of the dogs that live with me had air conditioning or not. Read the reviews Home Depot. How can you allow your name to be associated with this shady business? Home Depot has always been a name I trusted but this experience has me driving past your store and going to Lowe's from now on

I have a concern regarding your corporate policy for veteran discounts. Recently I ask for a Military Discount and was refused because my military credentials were not acceptable. I am a retired verteran, served in the Viet Nam era and had a DD 214 form to verify my claim. Wasn't good enough according to your Corp. policy. So I submitted same for to the DMV and had verteran status flad added to my DL. Tried again to get a discount with your Westerly, RI, store. Nope; so Idecided not to patronize Home Depo any further and spread the word with other veteran collegues. Will now do my business with Lowe's. Too bad Home Depot is not so understanding. Thanks for letting me vent. Dr. George B Wingblade, [protected]@sbcglobal.net

June 5 ordered a dishwasher online. The order gave a June 22 delivery date. Had to change to June24. No where did it advise me the item was on back order. Called to get a delivery status. Customer service gave me 800 number for the delivery service. Delivery service gave me number of the manufacturer. Manufacturer advised to call back to HomeDepot. Back to Customer service and the Rep called the manufacturer. She explained the website showed 2 items in stock. But that model had been on back order since early April. She canceled the order but I have to go to my local store to get the money put back on my gift card and HomeDepot credit card. Very dissatisfied with the online ordering system.

Someone was in line in front of me to have rope cut, I've been waiting 30 min now after he went to cut the rope not to mention the 10 min prior. Everyone seen me standing around forever and I only heard laughs. Aramingo and castor has m philadelphia. I have not had good service here in the past year . I submitted a complaint last time when I feel I was targeted for theft in some way because of my returns and was not only not resolved but no one even contacted me regarding the matter

I ordered a washer and dryer at the Newark CA Home Depot on June 7, 2019. A delivery date of June 12 was promised. On June 12 my shipment was cancelled because the appliance was damaged during delivery from the vendor. On June 17 I called and no replacement was ordered. On June 19 I called and still no delivery update.

Home Depot failed to notify the vendor of the replacement on June 12 after knowing that I needed a replacement. When I requested expedite delivery, they told me I needed to contact the vendor directly. I called the vendor directly and the couldn't tell me when the appliance could be delivered.

It has been 12 days and I have not heard back regarding delivery. I paid for the appliance with the promise that it would be delivered within 72 hours. This is unacceptable. I will not ship at Home Depot again. There is no regards to customer service and lack urgency with customer needs.

Order number H6964-94188 cell number [protected]

Order not ready in 3 days! In store merchandise! The ship in stuff was ready, but this is my second bad experience and I will NOT do this again. My first pick up took well over an hour + 2 trips to the store. Second only took 20 minutes for the refund...I learned how to save time...go somewhere else to spend my money!

No need to resolve this one...I'll NEVER go back to Home Depot.

Empmoyee provided me with false information about my online order and getting it refunded and was very rude the whole time. He didn't get my refund and I call the next day due to an email I received and call the same location and the employee who answered was even more rude and must have thought I was put on hold and couldn't hear him but I could hear profanities coming from him talking to another employee I believe. VERY UNPROFESSIONAL

201 road to six flags Arlington, Texas
Considering the extreme wait in line at the Pro Desk pricing is offset especially when the craftsman is paid for waiting on material that has been pulled from stock. One is lucky to get pricing if at all for special orders even when a sample is provided.
Home Depot once was my "go to" supplier now they on my "no go" list.

HD did not pull permits needed in Baltimore County, MD for installation of heating and cooling vac. Now I have to stay home another day to wait-Luis Nana should have told me this-incompetent! Everyone with a brain knows work permits should be pulled with a job as extensive as this! Plus, I am paying on exterior doors which haven't been installed-where are they?

To whom it may concern at Home Depot,

I'm shocked and dismayed over the lack of support or even empathy on an issue we are experiencing with our flooring order under my # [protected], order ID H1068-77020. I can't understand why no one at Home Depot will take responsibility for finding the product and giving me a definitive date on when I can expect it. Failing that, why the store manager would refuse to waive the restocking fee when he as no idea if or when I might receive the product.

I ordered "lifeproof" flooring from my local store on 5/25/19 and was given an expected delivery date of 6/6. I've been working with the store and the shipping company since then to try and find my order and determine if and when it might arrive.

It may be best for me to simply bullet point some of the issues:
* When I called on 6/6 to see if the flooring arrived and I could come pick it up. I was told it wasn't there and the new date was 6/11. I told them that wasn't acceptable since we need to move into the house on 6/12 and I expected the product to arrive in time for me to get that done.
* The local flooring person Amy, called the manufacturer and shipping company for me. She gave the shipping information to me including the # to the shipping company.
* The shipping company is worthless - I've called them multiple times and been given assurances several times that I would get the product the next day only to find that they have no idea where my order is! On Friday they said it was definitely between LAX and the Fontana facility and that I'd have the order today, Monday 6/10. Today they have no idea where it is... the shipping company even told me at one point that I would be better off canceling my order with Home Depot.
* At one point, your local flooring person even laughed at our reaction to this problem.
Is there no sense of customer service or ownership at Home Depot? Is social media my only outlet for airing my complaints regarding our treatment and the extremely poor service?

Mark J
Davis, CA

I spend a lot at our local HD. I buy, on average, 30 sheets of 4X8' plyewood every 10 days. I have noticed the quality has gone way down. I believe the supplier has changed because the UPC code that was on the last batch was not even in the system yet. I realize that spending $3000 per month with you does not make me one of your top purchasers but if I cannot count on quality products at that price point I will find a better supplier. I am loosing about what works out to be 3 sheets of unuseable every batch, thats close to $90. Please respond.

Megan Habian

The Roaring Flamingo

I recently had Greene Garage Doors come to do an install at my house. Man by name of Kevin was there and I caught him stealing out of my garage and also was doing drugs in his vehicle in my driveway. I have a 3 year that seen it! I will never recommend that business to anyone! Very slow and incompetent person on the phone at Greene Garage Doors as well.

Ashley at the home depot in redlands on 5/31/2019 at around 9:30 was a liar and rude first of all i was paying at self check out and she comes stops my transaction saying i need ID when it clearly says on homedepot faqs that when using reloadable gift card i do NOT need to show ID ..she said i did need to and i fekt discriminated against and she was unprofessional.

Terrible online service & chat experience. To change the culture @ Home Depot they must revamp the entire customer care team including resolution team. Both teams just harass customers rather than resolving any issues. I'm sorry to say that both teams are just draining the HD coffer w/o improving customer experiences and retention rates. Home Depot spends more money paying these goons and outside vendors to run customer service program than honoring the discounts and services deserved by the customers. Remember decades ago how most of the B&M store coupon redemption failed and alienated customers. They were in the illusion that customer will buy into these rebate scam and not paying legitimate rebates will improve their purse. It may have done briefly but ultimately they are going out of business one by one. New phenomenon is fake discount coupons from hired vendors again same B&M stores. Amazon is working already in Building Supplies arena and before you know it there will be distribution centers within 20 miles that will include pick-up locations for building materials besides whatever you buy from them. I just hope very soon Amazon replaces both Home Depot and Lowes. No more driving to Home Depot. However, I like to mention that I have better experience with Home Depot B&M stores. It looks like very few people other than Amazon have any clue how to serve customers online w/o gimmicks.

Reply

I am a frequent buyer at Home Depot purchasing several thousands of dollars worth of material each year for the past 25+ years. A few years ago I received two reward cards probably for paint purchases. I lost track of both cards and only recently rediscovered them only to learn that the value was now zero due to monthly fees. The cards are a bright orange with small light white print explaining the fee activity. I trust Home Deot and wrongfully assumed that these cards would be handled similar to a cash cards I sometimes get when I return an item and no longer have the receipt. Shame on me for not spending time reading the very fine print, but shame on Home depot for participating in a deceptive practice. I will now think twice befor I buy future items at a Home Depot. There are other choices.

John Bischoff

rievance Report for DELAY IN DELIVERY OF FLOORING TILES
at The Home Depot
428 Ellesmere Road
Scarborough ON M1R 4E6
(May 24, 2019 to Date)
Reference : ORDER NO [protected]
To whomsoever it may concern.
After a mess up with our first wrong order # [protected], we went to Home Depot again on friday may 24th, to make a fresh order #[protected].
Having lost 2 full days of our Contractor's work, we were promised by the Flooring Dept Manager that we would be surely be getting the tiles on Monday May 27th.
Monday May 27th arrives...The day of Tile-Delivery.
Early 9am, I phone the number given to me by Home Depot to check on the status of our Tiles Delivery. And to my horror I am told by the lady that our Tiles will be delivered sometime tomorrow tuesday May 28th. She also told that Home Depot is aware that the vendor delivery dept closes on the weekend
and opens only Monday morning. So any order reaching them on Monday will only be delivered on Tuesday.
Now we have to face the contractor who had already threatened to back-charge us for 2 days delay.
Now it's going to be another day or 2 delay. We have had enough with this Special Rapid Delivery order via Home Depot. The 1st two days were wasted in making the wrong order by the flooring associate Alex. The next 2 days are gone in delay of delivery.
For no fault of ours we are being back-charged by our contractor. in addition to the mental anxiety and time loss in making constant phone calls to hasten the delivery.
It was entirely the carelessness of an associate that started this chain of continuous delays and anxiety caused on our project.
Home Depot has to compensate for our loss.