Home Depot
reviews and complaints

Today I went to Home Depot Store in Seaside California to purchase
some Carpet. I selected a Carpet and Called the Phone number [protected] as per Instruction from Home Depot for Flooring measurements.
I did give the person all the information including that the location of the
Carpet Installation was an Apartment Complex she told me that for commercial Installations I had to go to the Home Depot Store.
I did go to the Seaside Store and was told that they could not Install
the carpet for Free and that I would have to pay for the labor to Install .
The home Depot ad says minimum purchase $ 690.00 my purchase
of the Carpet would have been at least $ 2, 000.00
They do not honor there ads and want you to switch your purchase for
more profits for them . Buyer be careful when you go to Home Depot.

My husband and I purchased a stove and dishwasher from home depot on the 3rd of September 2017. The appliances were supposed to be delivered the following week, week of 11 September but delivery was delayed, understandibly, due the hurricane. So was delivered the week of the 18th of September. We had the dishwasher installed by an electrician that weekend. After installation that day we ran the dishwasher as identified in the instructions. It worked that first time but has not worked since. My husband called home depot and was told that he needed to contact the manufacturer for it to be fixed. It is now the 3rd of November. We have had the whirlpool contractor out 4 times at this point and each time we have been told that the warehouse has sent a bad circuit board. I tried contacting home depot north Wickham avenue store in Melbourne, Florida. The appliance technician became very short with me about the situation and would only provide me his first name "Mike". The whole concern is that we spent almost $900. at home depot and we have an appliance that has literally never worked AND we can't get anyone to help us. It almost appears as if we were sold a "lemon". I am requesting assistance. I will also contact whirlpool BUT do understand that I hold home depot at fault at a much higher level as It was a home depot technician that smiled at me as he sold us our appliances AND It was also a home depot technician that was rude to me on the phone. If I buy a car from a dealership it is the dealership I go back to when I have a problem with that car. We now STILL have a brand new dishwasher sitting in ou r kitchen collecting dust. Please contact me and provide me guidance on how to handle this situation. Right now it is becoming a game changer on how I feel about home depot as a whole.

I went to home depot to purchase both a front door and screen door. I also wanted to pay for installation. The gentleman who helped set up the measurement order was extremely nice. When I called to find out when I could schedule a measurement, I was told, by a VERY RUIDE woman that it would take 1 1/2 to 2 weeks for an appointment! SERIOUSLY! I expect lead time in getting my door delivered and even for delivery but 2 weeks for someone to come and measure my front door is REDICULOUS!

I had spent. A lot of money on the kitchen counters...then the service rep. Came out to fix the Dishwasher. .he was rude and didn't act like he wanted to work...then he yelled for me to come into the kitchen because he had broke the kitchen. Counter...because he did not screw the front legs. Up in to the Duswhaser. .instead. Just ripped it out and try to say someone else had broke it but he was the only one there. Then he didn't know how to discontent. The water. Or electric from the Diswhaser..said he had to call some one...he was incompetence. ..so I saidasked him to leave my home. He said no he want leaveing. ..I said get out of my house. Then he threw the part and baskets. And almost broke the class top stove...which is new. I had to tell him to leave again...Then he took the part to fix the Dishwasher. ..so we called the service center to get another. Rep to fix the new LG Dishwasher. . they said they were going. To rip up the protection. Plan...which is breach of contract and not going to fix the Dishwasher...

WORST SERVICE EVER

I ordered a new Front Door which was installed on 10-19-2017. They totally installed both my storm door and new door wrong and did a horrible job installing the plugs in the door. Vendor not will to come out until [protected]. Vendor will not re schedule someone else to get me taken care of. I purposely scheduled the door install in Oct. because of other work I was having done. Vendor is rude and could care less about my situation. Took two men 6 hours to install my door and they had to come back the next day. And after all that installed both doors WRONG.

Customer service has been horrible. They have my money so they could care less about the HORRIBLE job they did.

Will never buy from Home Depot again. I should have known better should have went to LOEWS (THEY HAVE GREAT CUSTOMER SERVICE)

Bad customer service. Horrible work.

Hi I am Fehmiur live in Jamaica Avenue. Today I want to buy electric cable but nobody in the section I'll # 7, I am wait 10 min and I take my self then I see a employee came to near me, I said where you, his attitude is not good end of the time he want to fight me, I am your customers so I hope I will get a good employee next time, today at 4:00pm 11/01/17, Merrick blvd Jamaica Store thanks

Hello. We placed a special order for patio doors valued at $916.88 with Home Depot in Conroe, TX (Store #0508) on 9/23/17. We are in the middle of remodeling our home and when we attempted to install the patio doors, we discovered the doors were made incorrectly. The doors were approximately 3" too short and approximately 4" to narrow. Also, the sliding handle on the left side of the patio doors was damaged preventing operation of the blinds and the sliding handle on the right side of the patio doors was missing. The incorrect/defective patio doors has caused a delay in the sell of our home as well as our relocation to another state to care for my mother. My husband spoke to Edin @ Home Depot on Monday (10/30/17) to discuss this matter and provided the measurements once again. Eden advised that the patio doors that were made incorrectly would be picked up Tuesday (10/31/17) but the doors were never picked up and nor did my husband receive a phone advising the doors would not be picked up. My husband made arrangements to be here for the patio doors to be picked up by Home Depot. My husband missed a day of work and a days pay and did not receive as much as a phone call from Home Depot. We have spoken to Huseese (Store Operations Manager) @ Home Depot on 10/30/17 and 10/31/17 which were labored conversations because he attempts to talk over you. When speaking with Huseese this evening, I was advised the patio doors were reordered. I was also told that Home Depot was not liable for the incorrect/defective patio doors because Home Depot did not directly take the measurements which is absolutely inaccurate. The correct measurements were taken/provided to Home Depot by two men that work in the construction industry. It is Home Depot's responsibility to manufacture the special ordered patio doors according to the measurements provided by the customer. When I asked for the name of the store manager, I was provided the name of Henry Russell by Huseese and advised that Mr. Russell would be in tomorrow. When I called Home Depot back to request the spelling of Huseese's name along with is job title, I was advised that Mr. Russell is no longer the store manager and relocated to Colorado. This causes me to question any information provided by Huseese as well as any future purchases from Home Depot during the remodeling of our home. At this point in time, we are out $916.88, do not have the patio doors we special ordered and my husband has missed a day's pay due to missing work caused by Home Depot. We are extremely dissatisfied with the service provided by Huseese and Home Depot. I strongly feel that Home Depot should apply a discount to the purchase price of these patio doors due to less than adequate and completely frustrating service provided. If Home Depot is not able to fulfill this special order correctly, then we will take our business to Lowes.

I appreciate your attention to this matter and look forward to hearing from Home Depot.

Thank You,
Katrina Jarrell
10533 Fallow Lane
Conroe, TX 77303
#936.900.9413

I have been on hold for almost 45 minutes with the Ocala, Florida store. When someone finally answered it took me a moment to remember what I was calling about. I realized it was a plumbing question so they transferred me to electrical. LOL! The electrical guy was great and offered to transfer me to plumbing. Now I'm on hold again. Oh my, this is silly.

Hello,
I placed a special order with your representative in late August early September. The order consisted of a dishwasher, stove, microwave and refrigerator, in addition a power cord for the dishwasher and stove were ordered as well as an accessory kit for the dishwasher. Ever since then I have been receiving phone calls at 8:00 - 8:30 in the morning whenever an item has been received. Tried to opt out by pressing 9 but the calls continued. Finally we received a call from the local representative saying all items have arrived and left a message to scheduled a delivery date. We returned her call and scheduled the delivery for Friday October 20. We received a call on Friday from the delivery people saying they would be here in 30 minutes. When the delivery people arrived they only had two of the seven items on order. They had the refrigerator and the dishwasher. We could not install the dishwasher because power cord and the dishwasher accessory kit was not delivered. Contacted the local rep and she stated the warehouse could not find the items. She contacted me again on Monday the 23rd of October saying everything was ready for delivery, what day would we be available. We set up Saturday the 28th for delivery. The delivery people arrive and we find out the delivery is another partial delivery. The have the stove and microwave oven. There is no cord for the stove, dishwasher or accessory kit for the dishwasher.

We are still unable to use the dishwasher or stove. We chose to leave the stove in the box in the garage rather than bring in in the stove and install without a cord Who is going to install the cord and stove?

Contacted the delivery coordinator today and her first response was basically what are you missing now? There was no apology or effort to explain what was going on. Asked to speak to the store manager and she responded the missing items would be delivered tomorrow. Asked again to speak to the store manager and she finally stated she would transfer me to the store phone line and I would have to ask for the manager. After being on hold for about 10 minutes someone answered and I explained what was going on and asked for the manager, she dialed the manager's number and the phone rang for what seemed like 5 minutes before someone answered. Once again I explained the situation and she stated she would find out what is going on and get back to me in 30 minutes to one hour. That was 8 hours ago and still no contact from the manager explaining what happened. We just moved into this house from a different island at the end of September, the home is a total renovation there are no appliances in our living area. We have been waiting patiently for the delivery only to find out the appliances that have been delivered cannot be used because the power cords cannot be found or have not been associated with the overall order. We have been going out to eat because we have no cooking facilities and on two occasions we have had to order food for family gatherings. What angers me the most is the attitude of the people who are supposed to resolve problems such as this and the length of time a customer has to wait on hold.

Ray Furuike

I use to visit my local Home Depot in Fuquay NC on a weekly basis. I had recently received a new state drivers license which includes a veteran stamp that you receive when you show proper paperwork and military ID. The state recognizes this a s a valid Veterans ID. I showed this to the cashier when I was making my $12.00 purchase. That is when I was informed she could not accept this state veteran ID because too many people try to take advantage of their Veteran status! WOW! Makes you feel really good that someone thinks you are trying to, "TAKE ADVANTAGE" of the many years of service you gave to this great country of ours to make sure we keep our freedom! Thank You Lowe's Home Improvement for accepting this ID and saying Thank You for you service when I show it at your store! Good job Home Depot on training your employees, great customer service! Oh and to the cashier at the register next to me that gave the discount to the lady that asked, " Can I get a discount since I work at the VA?" and said sure! NIIIICCCCEEEEE!

In August I submitted receipt info online for the program, received rebates as expected. In September I submitted 32 valid receipts for over $16, 000 in merchandise using the same online method. After 3 weeks I went to the site to track the rebates. Received an invalid message on each one? I attempted to contact this department through the number provided, but it is only automated. I was able to speak to someone only after calling your customer care number and they connected me. The conversation with the individual at this center informed me that they did not have enough information to process the second set of rebate requests although, I had entered exactly as before. He requested that I print detailed receipts and fax to the number he gave me. I did as requested, faxing a detailed cover page along with 59 pages of detailed receipts on October 5, 2017. Today, I attempted to track these rebates again online and they are still showing invalid. AGAIN, my only recourse for speaking in person to an individual from the rebate was to contact customer care so they could get a supervisor online. The supervisor, Raul, told me that the reason they have been denied is because they were submitted past the 30 day deadline. He was referring to the 2nd date of submission of October 25th! Once I was able to convince him of his error, he went back on script and said now it must be submitted to their review department and I should check back in 10-14 business days. IF, this should fall into the hands of anyone at Home Depot who gives a care about customer service, I would REALLY appreciate the help in getting this resolved soon. I have been told several times that this 11% Match is a third party contractor and Home Depot cannot expedite or control the process. I say bull to that! If Home Depot hired this contractor to service it's program then Home Depot needs to ensure it is being operated with respect to their customers. My contact number is [protected] and I will answer my phone personally if you should feel the need to help me resolve this issue. Right now, I am extremely frustrated that I am being cheated out of rebates worth over $1, 700 due to a 3rd party contractor of Home Depot.

My friend and I went to the Dearborn Home Depot, On Mercury Drive to buy two sheets of plywood, 4x8 sheets, instead of going to the Home Depot on 7 Mile in Detroit, which is much closer to my home. A lot of the wood was warped and we had to dig through the pile of wood to get two good sheets . I had the wood cut to the size of my project. When I got the wood home and to my project it was to big and thank God I had a saw to cut it to the right size. The guy who cut the wood was new and in training, the trainer left him in the middle of training him how to cut the wood and he cut it any kind of way, and that's why my wood didn't fit my project. If you all are going to train someone have trainers who are qualified to train others. Why not have certain people in each department on both shifts as trainers, and other employees do customer service, because everyone is not qualified to train others. I will go to Mennards from now on they have better products and better customer service.

On Friday 10/27/17 I ordered a bathroom cabinet at 7:10am eastern time. When I ordered it stated as long as I ordered within 7 hours and some odd minutes the delivery date will be 10/28/17 and it also stated that I would receive an email with the tracking number. I kept waiting and waiting for this email, I went online with my order number several times and all it would say that it was processing. Finally at 4:00pm I called Home Depot online and they said that the order was still being processed and that it probably wouldn't be delivered until Monday, well after arguing and stating that when I ordered it said it would be delivered Saturday 10/28/17, she said if that's what it said then it would be delivered tomorrow. At 6:20pm I finally received an email with the tracking number. When I clicked on the tracking number it said that the cabinet would not be delivered until Tuesday 10/31/17. I believe this is because Home Depot dragged there feet fulfilling the order until it was to late. Needless to say I called HD again and there automated system said it would be delivered tomorrow, so I talked to a service rep and they said no it would not be delivered until Monday 10/30/17. Here's the kicker the UPS facility were the package is, is in Luckey Oh, exactly 56 miles from me, 1 hour and 5 minute drive and it's gonna take till Monday or Tuesday to get here. I will never order an item from HD again, I guess there online service is just like there no help stores. You guys at HD need to step up your game and find a resolution to this, otherwise you will keep loosing customers at an alarming rate.

My name is Anthony Mari I am the owner of Costa Atlantic Properties LLC. I own multiple units in West Philadelphia and I have been a Lowes customer since Home Depot did away with the Home Depot Credit Card. I took my business to Lowes. Back in 2006 I was spending about $20, 000 a month at Home Depot. So when I seen this weak move by Home Depot in Clifton Heights, PA. I realized that you do not want my business. Enclosed please find a letter from an OUTSTANDING employee that you have named Billy Jo and she is the glue that would keep me as a customer at your store. The decision to handle my account like this and not comply with policy for matching a competitors pricing on a sale that Lowes is running. I never had this problem before with Home Depot. I am extremely amazed that how you pick and choose at your convenience what policy to enforce. I pushed this to social media with a tweet and placed it on my wall on facebook.

Hello Anthony,

I am very sorry to say, after careful consideration management has decided not to meet the Lowes pricing on the cabinets. We match apples to apples not percentages. We do not carry the same cabinets so it is hard for us to match their price. Our price comes to $1412. We are willing to waive the curbside delivery fee but that would be the extent of discount. The order is too small for us to even put into our pro reward volume pricing program.

I totally understand if you choose to go with Lowes.

Thank you for giving us a shot...it was a pleasure working with you,

Billie Jo

Kitchen Designer
The Home Depot
5342 West Baltimore Pike
Clifton Heights, PA 19018
610.394.5406

10/26/17: Today I answered a call from Home Depot and had an upsetting conversation with someone who has been calling my phone everyday for a month. I had a Home Depot contractor come out in August to give me an estimate on cabinet refacing and they cannot take no for an answer. They followed up with me once about a week after the estimate appointment and I told them that I was not interested because it was too costly. However, for the past month I am getting a call everyday which I do not answer. [protected], [protected], [protected], [protected]) Today I picked up and told the person that I have already said I am not interested and that these calls are harassing. I was told that that is my fault for not picking up my phone. This is what consumers have to tolerate? Companies are entitled to hound and harass until we give in? I am done with Home Depot!

Called the Upper Darby Home Depot. Got the paint department. Asked if they carried the john Deere yellow paint that I see online and if so, how many cans did they have?
The paint department employee says verbatim..."I would have no way of knowing that. Best I can tell you - come in and look for yourself"
[censor] this place, this is the last time I shop here. Lazy, unhelpful employees sitting in the paint department unwilling to get up and look in their own department for a paint product I intended to buy in bulk.
Second time this has happened in the same location.

I have been trying for months to get a dishwasher that I purchase from HD back in February 2017 fixed. I have had a repair company come out twice. The second company didn't leave any contact information and that was September 22nd. I haven't heard from them; they said that it needed a new motor which is what was replaced the first time it was repaired. On 10/17 I called and spoke to Yvette who setup the repair and she referred me to her Manager, Ruby. Ruby said she would find out and then give me a call back….never heard from her again either. I have called and called; I keep getting the run around. I spent $535.92 on this dishwasher and it has never worked. I was told by Misty through HD chat that she contacted Whirlpool on October 20th and they would give me a call. I never received a call. I don't know what else I have to do to get someone to take care of this for me. This is very unfair.

Hello,
To make it easy. I'm going to list my concerns

1. Although both the flooring associates were very nice young people, neither were what you'd consider flooring experts. Please don't advertise them as such. They can help you place the order, but have little knowledge beyond that.

2. The first associate seemed to understand what we wanted, but when we called in to plan the install, we were told was going to be about 2x what he quoted. Come to find out he clicked on the wrong wood, molding, and some other details were missing.

3. We went back into your store again and asked to work with a different associate. She had more experience at clicking on the boxes, but no real flooring experience . But we were able to place an order.

4. This was an store in stock item, but you were out. The estimated arrival date was 9/28. That came and went so we started calling the store. After getting the run around, I contacted the store manager "Jeff" on 10/12. He said that the young woman that placed our order was suppose to check everyday for shipments, and put our name on it, and she had not been it. So what had been happening is orders were coming in, and people were picking it up off the shelf. He assured me he was going to watch this everyday, and call me with updated. I explained that there was urgency because I was heading into surgery, and had hoped to come and pick this up before then. He even said that he'd have it delivered to me if it happened after my surgery without any problem for free. He really "seemed" to understand, but never called me back.

5. I called again today 10/24, and was told in was all in and at the service desk.
Our install date that we coordinated through you is planned for 11/03.

6. My complaint is I'm not a contractor, I needed surgery, so I wanted to use Home Depot to make this all happen with little stress, but I was treated like I should expect delays as part doing business, and it's common (which was what I was told by one of the clerks there).
As a homeowner, I was getting really nervous about getting in the wood (which was why buying in stock was important) before the folks that you contracted came from over 2hrs away to install it. It needed to be here 3 days prior. Why even give an estimated date if
you don't have any process in place to start notifying the client of a new date?

All these issues without even having the floor in my place yet. I hope the install goes smoothly.

My expectations.
You can use email as helpful criticism, but I hope it's not going to just be read
and filed (trashed), and that some good faith effort will be extended to me for my problems.

Sincerely,
Mark

I placed an order for three windows and a sliding patio door for a client. When the associate asked what color, I pointed to a sample sitting beside his desk. The associate said that sample is "SANDSTONE" and created the order with all the custom measurements.

When the order arrived, it was not the color I requested. It is quite apparent that the employee doesn't know his product.

When I asked that it be corrected, I was told "Sorry, we won't reorder the units because we have a signed acceptance of the special order. And, that I shouldn't have signed it if the color was wrong."

Excuse, me but I pointed to the window color. Nowhere did it say "SANDSTONE" on the display.

Management will not reorder because of their mistake.

Now I've lost hours. Stuck with nearly $2000 of worthless windows/door.

We ordered pedistals to go with a GE washer and dryer purchased at the same time on 9/4. The original delivery date was 10/2 but we were informed that due to backorder, the date was changed to 10/17. On 10/13, they attempted to deliver the washer & dryer but it they could not be installed w/o the pedistals, which had not arrived. We contacted customer care who looked up the order and ensured they would be delivered by 10/17. The washer & dryer were delivered on 10/ 17 but we were informed after the took the units into the house and removed our old units, that the pedistals were not on the truck. We contacted customer service who told us they would be delivered on 10/24. Last week we received another message about a backorder delay until 11/1. After almost 2 months, we don't' have th items purchased and have been unable to wash clothes and bases on the continued delays, we don't know when we will be able to.

If we had been given accurate information from customer service, we would have rejected the new unit delivery and removal if old units and at least been able to wash until the pedistals become available.

This experience has convinced us to consider not making future appliance purchases from Home Depot and the compensation offered is nor sufficient for the inconvenience and unprofessionalism.