Home Depot
reviews and complaints

I purchased windows from Home Depot, South Elgin, IL and the installation took place on March 3rd. The bay window glass was the incorrect window grid and doesn't match the rest of the windows and the sliding screen door on the patio is the incorrect piece as well as it was fit for a different directional door.

Since this time, I've called the store up to 8 times and support another 4-5 times and get no resolution on this matter.

After jumping through hoops with my landlord & waiting over a month to get an awful GE Hotpoint stove replaced due to it being on backorder, I get the new stove (same model unfortunately) and delivery decides to bring it and assemble it outside in the pouring rain. It was all wet & dirty all over from their gloves. They spent 9 minutes outside in the rain, left their trash behind and there's also already a ding in the paint that was there as soon as I got it. The top panel seen in picture doesn't even look like they attached it. My internal thermostat inside was hanging loose and no clips were included. They dropped it off and left pretty quick. The my first time using this oven, it was a full 50° lower from what the knob is set at. Doing the knob adjustment per manual didn't help either since that can only adjust 30° higher or lower at most. So this is my 2nd GE Hotpoint electric stove model RAS240DM1WW and both were poor quality (reviews alone- if it were my choice, I wouldn't have gone w/ this one once let alone twice but for this size you almost have no choice) and I wouldn't recommend. Nor would I recommend HD for delivery either. The last stove, the 2 men were also rough at installation and scuffed up the inside of the oven door. Pretty disappointed to wait this long and get this far only to still not have a properly working oven and such lousy delivery service.

There is no way to contact anyone. Only stupid assed buttons to push to get the run around. Took forever to talk to a live person and the [censored] hung up. Your customer service/contact sucks [censored]. I've been spending quite a bit at your [censored]ty store and no way to get any contact help. Going to start shopping lowe's that is right around the corner from your crap-hole. Hd absolutely sucks if you need to contact a person. [censored]in just get the run around and hung up on. If you can even find a contact number.

And don't tell me what language to use or not to use caps. If your customer service was worth a [censored] we I wouldn't even be trying to contact anyoone.

3/2/21 - Salesperson came to house and I purchased double exterior doors for entryway which had to be ordered. Made a down payment of $2,458.75.5/6/21 - Doors installed and did not fit. One door was taller than the other. Because the old doors had been removed, the new defective doors were left in place while new doors were ordered. The doors that were left in place allowed desert critters to crawl under the space at the bottom and I had lizards, spiders and scorpions coming in.

8/14/21 - the doors arrived and they were too small to fill the existing door space. I was told that they were standard size, yet the same doors I ordered for the master bedroom were larger than the front doors and fit fine. In order to "make" the front doors fit, the installer left to purchase 6"x4" lengths of boards from the local lumbar company. These boards were used to fill in the 6 inch gaps on either side of the doors.

10/12/21 - someone from the company came out to see the doors and explained that was all they could do to accommodate the doors and door opening. (I now have a double door opening 12 inches smaller than the original door opening.)

During this time, I made payments to Home Depot and thought I was paying off the balance.

2/18/22 - received a letter from Home Depot asking for a final payment of $7,376.25. I researched my payment records and I came with a balance of $4,621.18 that I owed.

2/28/22 - sent a letter with copies of checks/payments paid to Home Depot and a certified check for $4,621.18.3/29/22 - Home Depot stated they got my $4,621.18 check but that they never rec'd my earlier $2,755.07 payments and I owe them this amount of money.

Apparently, I was to send payment checks to a company other than Home Depot. I was never informed of this procedure.

I bought a brand new toilet at Home Depot, inside the box and all. When my contractor came to install he told that my toilet was used (or refurbished) as it came with a lot of wax and even some paint on the side. See picture attached. Also, the toilet came with missing screw nut for the top piece of it. Just adding to the fact that this was an item that was returned and sold as new. That's not the level of quality expected when you buy a new toilet. I'm very disappointed.

We ordered a 5 gallon pail of stain about 3-17, told it would be delivered on the 30th, box arrived via fedex wrecking crew, empty, oil stained, cut corners beat in, etc. I still have the box. Was told it should have gone to Minnesota instead and paid for with gift cards? Ordered another and still waiting. Additionally, we ordered two brackets and received an email it had arrived and was in "a locker" and to enter the enclosed code in "the locker". Which locker? So I called the Port Charlotte FL store to ask, a total of three phone calls and a total of thirty six (36) minutes listening to the phone ring. They refuse to answer the store phone, where is management while this debacle is occurring?

Driver delivered two pallets of materials for lawn care needed for this season. He drove up my long and curved driveway with a giant truck, dropped the pallets off, and was sneaking away before I could even get outside to review the delivery. He tried to back down my driveway in his giant truck and in the process he drove on the lawn next to the driveway and made large trenches and destroyed the grass that took five years to get to grow next to the driveway. Called Home Depot. They fobbed me off on their delivery company, who told me I needed a quote for repairs to make a claim. So, because their idiot delivery company destroyed my lawn, I have to spend hours getting somebody to quote repairs for a little job that nobody will want to take, and the economic damage goes beyond "repairs" because the section of lawn will take at least 2 - 3 seasons to grow back in.

Home Depot sucks and leaves its customers in the lurch.

Why is home depot now requiring military, veterans, and disabled veterans to purchase a cell phone to receive the military discount. I recently made a purchase a the store in el cajon, ca and was told that i could not receive the discount unless I downloaded the mobile app which would require me to purchase a cell phone. or shop online. went to customer service and was told the same.

This appears to be a way for home depot to claim that they give military discounts, while making it more difficult to use the discount.

Quote h0566 439507,

Was deliverd to job site the day it was supposed, I had someone their to meet him. The 60 bock came first and then the lumber. Talking to my man everything seamed to be there. In talking to him further found out mortor or cement was not and then the trawol was either. It took me hrs to get hold of Pin Oak to get the order fixed and a delivery set for tomarrow. I went out there today and looked around and at the order and notice the fence hardware wasn't there either. I not looking forward to try and get that delivered. Now my block people are gone so I have another problem.

NOT a happy camper

I wonder if Lowes is any better.

Over the years I have purchased a lot of material and tools.

On my full order i spent over a thousand dollars. Needless to say the shipping is terrible. Nothing came on the expecting date. Tried tracking the package via fed ex all to find out the shipper hasnt even sent it and the shipper contact info can not be found anywhere. I will never shop home depot again online nor in person.

On 3/15 I placed and paid for an order in the Murrells Inlet, SC store for chain link fencing supplies. I was told delivery would be 3/21. At 7:30pm on 3/20 I received a call informing me that all items I ordered were not available. When I placed the order, all items were in stock. The conversation lasted until 7:56 at which time the Home Depot employee hung up on me, the store closed at 8:00. This morning at 6:00, 3/21, I made numerous attempts to check availability on the products at another Home Depot, not available there either. The items were shown as available for both stores when I checked on HomeDepot.com. I had arranged for a local business to install the fence today, 3/21. My Home Depot card has been cut and thrown away, they’ll get no more of my business.

In November of 2021, I ordered a brand new Samsung gas stove. Had a really cool griddle ontop and five burners. I took delivery of the stove on December 29th 2021. I let the delivery guys do their thing. They let me know it was all installed and worked properly. they left, then I noticed that the griddle was still in the box, but the box had bee CUT open. Imagine my surprise when I open the box and realize that they didn't put it on the stove because whichever one of them opened it, had put a nice big SLIT down the middle of my griddle, making it unusable. Called the delivery drivers, they NEVER returned my call. They knew they had screwed up. took me several calls to get thru to Samsung/Home Depot delivery, was told that they would replace the griddle. Should take a couple of weeks. Said ok, that would be fine. 2 weeks go by, nothing, gave it a couple more days and called back when still nothing. Was then told that the part was on BACKORDER... had been for a couple of months. Asked why they didn't tell me that originally. NO reply on that. So I asked how much longer. they said they didn't know. So I said id wait a bit more. Called again in FEB... over a month after delivery... still on backordered. Was then told it could be months. Said I didn't want to wait that long was told I could get a credit for the part... a Visa gc. worth 150 bucks. said I would take it. They did the process, said it would take a couple of weeks. Another couple weeks go by... I call back March 4, over two months since del... was told the card would be processed that day and shipped out. It is NOW March 21st, still no card... called back, had to speak to three different people, got three different stories, and the supervisor that I spoke with last said I should have it in 4 days. I asked why it takes so long and he said that it always takes that long, a week to 14 BUSINESS days. I have had the runaround with Samsung/home depot. Will NEVER order another Samsung appliance and Home Depot needs to fix this problem.

On 03/18/2022 at approximately 1247 hours, I placed an Online order with Home Depot for three products. One of the items had free shipping as an option, so I chose that. The other two identical items were $55.00 for "Basic (porch or driveway)", $46.61 for "Threshold (inside doorway) and $66.13 for "Room of Choice". I chose the least expensive $46.61 for "Threshold". When I checked out and reviewed my receipt, it hiked the fee up to $85.00 without my authorization. I thought I would give them the benefit of doubt and resolve it because Home Depot has always made it a procedure to honor their pricing errors. Having said this, I texted with Home Depot Customer Service. They refused to honor the price I was given even though I had a screenshot of the order screen and text it to them. They said they were unable to duplicate the problem, like I was lying to them. I went back Online like I was going to order it again and I was able to duplicate the problem and learn more. Then without my authorization they cancelled my order. I went Online again and reordered the items and choosing curbside I still had to pay $55.00 in delivery fees because the other two options would charge $85.00 (threshold) and $116.00 (room of choice), despite still saying $46.61/$66.13 respectively. I hate to admit this took almost two and a half hours out of my day, which I will never get back.

Freeze less hydrant stopped working after 90 days This was a 10 inch WoodFord. HD costumer service was horrible to me along with the store staff and manager. Don't shop at HD there are other options. HD is also a huge supporter of china importing. This happened on 3-7-2022. The store managers name is Kristal Bagwell.

I have been a loyal customer for many, many years and my job took me around to many states where I owned properties and I was renovating, remodeling, repairing, maintaining them and always went to my local Home Depot. I was very happy when Home Depot came up with the Veteran Discount and then later disappointed when my Son tried ordering online from Home Depot for me and I could not get a Veteran discount, but ordered anyway as the store did not have the product. So I put up with that change. But now with the new change to the program that requires a Veteran to purchase a cell phone and get an Apt and od all of that to get a discount is too much. If I cannot go to my local Home Depot and just show my Disable Vet card or my phone number then I will finally have to stop going to my Home Depot store and go to Lowe's where I am told they just need my phone number. I wanted you all to know this as I do not have a Cell phone nor will I buy one to just be used when I go to Home Depot. Appreciate all of the years You supported us and I hope you appreciate all of the years we supported you. Thanks for this opportunity to communicate my issue.

I have a home depot online account. I changed my mobile phone number and am attempting to update that info in my account, however the home depot account continually requests that I verify my account using a code sent to my old phone number, which I don't have anymore. I can't find any phone numbers to call for assistance with this matter and I can't get into my home depot account.