Home Depot
reviews and complaints

So today I attempted to walk in the west seneca ny home depot. I had a 3m n95 mask on me. Not so piece of cloth or bandana as per most. As I proceeded in a manager steps infront of me and loudly states my mask is inappropriate and get out. There is a large crowd in the store, most in paper or bandanas and I am insulted highly as he stops me from proceeding and refuses me entrance. I have never been so insulted! We have many rentals and are in these types of stores daily. I have never been treated so rude anywhere I shop.
Will never go to a home depot again!

i ordered a patio set and when i received the information regarding delivery, noticed that it is going to the wrong city and zip code, contacted Home Depot of course no one kept records so I could make sure my items was going to my home, (mind you the money has already came out of my account even before the item was shipped, when I originally called they said that someone from customer service would be contacting me to change the city and zip code but again (no one on Home Depot side kept notes) of course, so no record, no one called and then I receive an text message stating my items have shipped, after 2 hours on hold a supervisor says, sorry there is nothing we can do, so I demanded my order be cancelled and my money returned and her response was sorry we can't return your money until the items is accounted for, I want my money now, that is fraud, taking my money out without my items being delivered to my address, these items are going to someone else with my money, I want a call back today. [protected]

Went into store ordered a measurement for 4 sliding doors was supposed to get 15% off for special order. Didn't happened. Contacted Home Depot Services told them I didn't want job done unless 15% was taken off bill. Was told by salesmen the job would take 1 day (that didn't happen either) It's been 7 weeks now and job not completed as I have spoken to team leaders, team managers etc. First install team was thrown off job for shoddy work. Inspector laughed at the install failing 2 doors.Bottom frame still broken from first install team on one door. They sent out another team who pulled doors back out (they even covered up my furniture) where first ones didn't and put red brick dust throughout my home. Second team re-did install. (took 4.5 weeks to get screens when a nice man delivered didn't know how to make them work correctly. Still have door locks that don't work . First install team also broke 5 of my porcelain floor tiles in the process. Replaced with ones that don't match the rest of floor.(now have a rug covering them up so it's not obvious). Supervisor Randell Tackett refuses to come see the damage that their company did. I have over 100 pictures that were taken by them, the town inspector and myself of this horrendous job. They tried offering me 2K to go away and that's not happening. Guess bbb needs to be involved as my attorney at this point. I can go on more with the problems also from bad phone numbers to un professional workers and management.
Ben Griscom

I purchased a genrac generator cord online on 4/15/2020.

Order wa82949611.

The item was shipped and last scanned at hodgkins, illinois on 4/20/2020.

I have called the customer service number three times and waited between 30 and 45 minutes each time without my call being answered.

I emailed the customer care email address only to receive a reply telling me to telephone customer support.

I have never dealt with such woefully inadequate customer service.

Please, deliver the merchandise or refund my money.

Thank you.

Initial visit waited 1 hour for help. Noone even knew how to work computer. Trying to get a floor molding replaced that was not right from day one. Had to glue it 3 x. Noone called me for it. After 2 weeks I called. Set up a time for guy to come. Had to take time off from work. Twice noone showed up. Then the customer service line had the nerve to call me and ask how it went. Are you kidding me. Called local store and service line again. Now they say I have to pay 200 for someone to come out. I think I should be paid for all the lost work. Some finally comes takes it off and says they have to order the color. It will take a week. 2 weeks go by I hear nothing. Call service line again. Noone knows a thing about it and was not ordered. Go to local store and beg for help. Still no part ordered. Was reassured someone would call me. Again nothing. 3 months of aggravation over something that most likely is a 10 minute fix. When he was here he said my floor was all unlevel on one area and needed to be redone. I said hell no I cant even get a simple thing fixed. I have been a big customer for years and was planning on getting carpet done soon. Never again. So incredibly disgusted with this service. 3 months and this is what I have now that he put on. Your company should be ashamed.

The absolute worst company for paying with a business check. No matter the amount of the check, their Telecheck system always denies it. Most of the time the checkout clerk just looks confused as to why it is happening, and then says I can try it again. No code, no reason, just denied. You call Telecheck and they give you a [censored] answer and ask 15 verification before the [censored] answer. Do not waste your time with Home Depot when you can have no issues using business checks at Lowe's.

Had a crew come today to deliver a washing machine and haul away the old one. When the one of the men turned the valve, which we had shut off, he said it was leaking. This was untrue because the area under the valve was dusty and dry (see photos). The area behind the washer was dry and dusty. The crew refused to install the washing machine. Their supervisor sided with them, not wanting to see any photos. We were able to disconnect the hoses ourselves (since the men would not touch the hoses). They at least took away the old one and placed the new one in the spot. I have now been on hold with HD for more than an hour, trying to complain. I really like my local store, but how can I ever trust them again with a large purchase? Extremely disappointed. And, Lowe's was a bit cheaper, but I stuck with HD because of my experience at the local store.

Why are your carpet installers still trying to install with corona pandemic in northern kentucky? I have been called several times to schedule an install this is ridiculous to send people into homes at this time! Our governor has stated non essential businesses were to close is carpet really essential during these trying times! Does your company care about health of their customers at all

I was in the Livermore store yesterday 4-2 and saw the line to get in and the women tell me and others their carts in the store had been sanitized. 20 minutes later, I saw the store manager collect 4-6 carts off the inside of the store that had been handled by customers without gloves and she did not have gloves on or a mask, add them to the carts for new customers to take and they had not been sanitized! I did not see any sanitizing spray or cleaning material in the area either. The Pleasanton store had at least four people today with spray bottle disinfecting carts and trolleys. What a difference management can make when they take this seriously. They were actually sharing disinfectant to make sure they had enough.
The Livermore store should not be open either as they do not have enough personnel to man most of the departments. They did not have anyone at 11:00 am in mill works, plumbing, tools, hardware, carpet, or electrical to service anyone. Store manager told me they did not have enough personnel show up to work.

I have a Samsung top load washer and my daughter also has a Samsung top load that will not spin. Both purchased from Home Depot. I Was instructed to recalibrate my machine, which fixed it temporarily but that stopped working. My machine is two years old, purchased in November, 2017. Repair was estimated to be $575.00, so I declined and agreed to pay the $100 diagnostic fee. My account was charged full amount anyway. I reported this to Dish and was told refund would take 5 to 7 days! My daughter's machine is under warranty and has the exact same problem. Would not spin, recalibrate worked temporarily. Her machine was purchased in July, 2019. The Samsung/Dish Network repairman checked my daughter's machine and told her that her voltage was too low and she needed a new breaker. She asked him to wait and let her connect it to a heavy duty extension cord so that he could continue the repair. He would not wait for that. She scheduled an appointment with an electrician for the following day who checked her voltage and meter box. He said her voltage was perfect and no problems. So now there is a service fee for the electrician and a machine under warranty not repaired that she is still making payments on. I am extremely disappointed in the quality of the product that I purchased from Home Depot. There is apparently a problem with these machines with both of them having the same problem. There should be a recall. I am also very unhappy with the service I have received from Samsung/Dish Network with over charges on my bank account and a failure to repair my daughter's under warranty machine. I am reporting this to you in hopes of receiving some type of acknowledgement of this problem and possible getting help on the repair that is needed. I hope to hear from Home Depot.

Home Depot's inept installers of a new washer machine damaged my property (they were asking ME which way to turn the faucets). Home Depot has given me the runaround since then.
RE: WORK ORDER H4641-208688, Feb. 24, 2020

1. The inept installers damaged the faucets and wall where the new washer was to connect to the plumbing. They then left.
2. The "associate store manager" at the Reston VA office (a Mr. Wright) assured me Home Depot would fix it after I sent him the photos of the damage that he asked for.
3. Home Depot did NOT fix it and authorized me to get my own plumber and send Home Depot the invoice. I did.
4. Home Dept then told me that I would have to deal with their insurance company at some unspecified location.
5. Since then, I have been given the run-around. No reimbursement, no contact from their insurance, nothing.

Can I get the management number or email? I bought some items from one of your stores with a gift cards 1 was $100 2nd was $250.00 and the items I returned did not fit or wrong item and I told the lady I paid with a gift card, she argued with me for 45min and put it on a store credit that will not let my employees use or buy online. I need this back on my gift card. My Office and I have been trying to get this fixed for a week now. Please if you can not help give me a email or number to get help with this issue. Store Employees are lazy and does what ever is easier for them and screw the customer, have $265.90 my Company can not use or buy online for Jobs because a mistake on Homedepot/Employees.

In December, 2017, we had carpet installed by Home Depot in Pittsburg KS. In October, 2018, we found a seam seperation and Called Home Depot. In December, 2019 they informed us they were putting new carpeting in. We did not ask for this. Only wanted the seam corrected. They installed new carpet anyway. In August, 2019, we found two more seam seperations. The installer came out and examined one of them saying it was caused by pet urine. The other seam was always covered by a rug and the dogs never went near it. The installed pulled on the seam and it seperated a good 10 to 12 inches to the wall. My husband put his hand under where the rug had seperated from the rug padding. Since that time, we have been told that they were working on a solution and would let us know. They say they will call and never do. When we call them, they put us off. All we want is for the carpet to be repaired. We even have the spare carpeting to do it.They have kept us hanging for several years and will not resolve the problem. We are in out late 70's and have had many sleepless nights over this. Please Help.

Their recommended installers in Denver are horrible. A purchase order that should take less than a month is going on 3 months now. This delay has cost me thousands of dollars and when asked to help with modifying my order they said they would have to start all over. They are not flexible at all and reasonable solutions goes on deaf's ears with this company. I would just like for them to install one floor first and then the other floor next. I had to ask for this because their delay had created changes in my project timeline. They created this mess and won't budge from their process. After this I am not using Home Depot again for carpets or any other installation. It's a shame because I have more projects this year and anticipate more next year too.

It's not just me either HOM Solutions has lots of complaints against them both from customers and their employees.

i perchased a ariens lawn tractor 46 inch cut because home depot stated it came with blades for life. great deal i thought. i registered on line and for years had it in my favorites. product# [protected] ser.#110708AD01111. now home depot has taken down the website. i called home depots customer service and ended up in some country where they did not even know what a riding tactor is. they did not even know what type of blades iwas talking about. what a waste of my time and home depots reputation. i finally found a number to the co."IN THE U S A' NOT HOME DEPOT. I WILL GET MY BLADES THROUGH THEM . LOWES IS ACROSS THE STREET FROM YOUR STORE. YOU JUST GAVE THEM A NEW CUSTOMER AND YOU JUST LOST ONE! THE POOREST CUSTOMER SERVICE EVER AND YOU ARE THE WORST