Home Depot
reviews and complaints

They should have given more notification to alert the customer when their deferred interest ended so they wouldn't have to pay 25.66% interest on the original loan amount. The text is smaller than the payment due.

I almost had my entire amount paid off by one payment, however I missed the due date for the deferred payment by a few days and now I owe $10k. How they got to this amount is a mystery because $10k is not 25.99% of $23k. That's scummy in how Citi does business. I will not be deferring payment again or using their company again.

Your credit card offer is a scam. Never received credit for opening and now slapped with late fees and interest for not paying their own late fee when credit should have covered it. I would have NEVER opened the card if I’d realized it was with Citibank. Now I’ve wasted an hour in the phone talking to 3 different people, closed the account, and they’re still reporting me to the credit bureau because I’m not paying their fees which should have been covered by the opening credit that never happened.

I received a samsung refrigerator and stove. I my kitchen is on the second floor. The delivery team destroyed my walls and floors going up the stairs. After they realized it would not make it up the stairs they pulled it back down the stairs resulting in more damage to take the doors off of the frig which they should have done to begin with, I was told someone in the claims department would call me back within 2 days concerning these damages and nobody did. I had to chase down claim numbers thru home dept for 2 hours on the phone. Once I had the claims# and called their claim handlers they said it would be another 2 days before someone would get back to me. This is too long to go in between repairs. Please never use home depot delivery. I plan on sharing this complaint on social media. Home depot sucks. Teach me to spend $25k to get treated like this... F%#@ home dept

After installing carpet there was a piece 7x12 left. I wanted to use that peice on stairs in my home. I was quoted 250.00 for that additional work which included 4 yards additional carpet. Do not need more carpet. I have the 7x12 piece. They insist the reminate will not match the pattern. That is not a problem for me. Could I please have the reminate I have installed? I will pay the installation cost no problem.

# H4115 190377

April 6, 2022 my account was closed due to non-payment. It was 90 days past due as of December 6 2021. The Balance was $79.00 which was charged off by Citibank/Home Deport. I normally receive bills by email. I did not get bills by email or by regular mail. My contact information was current. The charge off was reported to the credit bureau's resulting in a 129 point drop in my score.

When logging into my account I enter my login name and password. The next window asked for an authentication code to a number I no longer have. There is not another option to send my authentication code such as my email address. You've already lost a sale of $800+ because of this. I am unable to order anything online so I go elsewhere.

Made a purchase almost a year ago from Home Depot instead of Lowes due to the $187 in rebate incentives offered through Home Depot. Made the purchase, accepted delivery of a very expensive stove form LG, received a link to follow and fillout in order to activate the warranty, called my insurance to inform them of the date they are supposed to begin coverage of the stove under my home owner insurance once manufaturing warranties are up. However, LG and Home Depot has been passing me back and forth like a bad penny. First Home Depot claimed they new nothing of their own promotion in (July and August of 2021) and transfered me to LG Warranty department. LG warranty department told me to check back a few months later in the hopes that Home Depot would have processed it on their end at Major Appliance Department and they would then get that information. So I waited and a few month's later, went through the same experence of buck passing. I then emailed customer service for Home Depot included my receipt and the email with the link I received. That email garnered an this mailbox not monitored several emails later still no one to resolve this issue. Please tell me who to write to have this resolved.

Hello please have someone contact me regarding poor customer service at store 750 North University Drive Coral Springs, Fl 33071 #[protected]/19/2022 2:55PM cashier Anne. This was the worst customer service that I have ever received from a cashier (Anne). I purchased $282.73 including tax I asked the cashier to bag my order she stated that is not my job she put the bags into the cart and told me to bagged then myself I asked her to call a manager she stated you called them another cashier came other and assist me with the bagging. Please call me, this employee should not be working for Home Depot it is obvious this employee does not care for her job. I purchased boxes of nails, hangers, wipes ext. 90% of my order was a bag order with the exception of the ply wood. This was not a self service counter Anne was my cashier Why was she so rude to me a paying customer please have a manager call me back from corporate I spoke the manager of this store Jaime M.

I served over 20 years in the military. Today I was told I would not receive a military discount since I didn't have a cell phone. That is not right who ever decided that should rethink it. I will stop doing business with Home Depot since i feel that's discriminatory.

In June 2021, after waiting four months for this Garden Window to be built it was then installed. It is a beautiful window. However, the top window has no Argon gas between the panes of glass. This was tested by another window installation provider with his light equipment.

The problem with this is that nothing can grow in this window without frying in the sun. We are in the desert. The window radiates so much heat and cold at night that we had to buy a window cover for it. We paid almost $3K for this window and believe it should be fixed. Either replace the top windowpane or inject Argon gas. This needs to be repaired. And I sincerely hope the Home Depot will respond to this request.

Thank you.

Elizabeth Hickok

We ordered a vanity in November 2021. It was delivered 11/26/21. We are in the process of building a new home and researched bathroom vanities. We found one which met all our needs including color and size. We were told that due to the pandemic, this may not be available when we were ready to install it so we should get it then. Also, the price would be much higher if we wait until March/April. So, we ordered it and had it delivered. It sat, boxed up, until we could install it. That time is now, April 2022. When the box was removed, we found the 72 inch backsplash broken into three pieces. After numerous calls to HomeDepot, we were basically told nothing could be done to replace the part that was broken. They could come get the whole thing and hope we could get a new one in a few months. After more calls, we found HD to be a terrible advocate to their customers. We spent many dollars there and will NEVER spend another dime there. They could give a damn about the customer. So be aware of buying from them.

I have recently been denied my military discount at Home Depot because I don’t have their app, I have military ID with my face on it showing I’m a retired disabled Veteran. The employee wouldn’t give me the discount. I don’t even own a smart phone I’m writing this complaint at home on my computer. What a disgrace Home Depot has become shaming their white employees to denying Military their discount even with ID?! I will take my business to Lowes. Old Woke Home Depot is not the store it use to be.

Purchased a Traeger Grill online from Home Depot. The grill was delivered badly damaged. The order number is W883307220.

The return tracking number through their contractor for returns (NSD) is R5521287. After 3 weeks of constant daily calls, emails from me to NSD and Home Depot the grill still sits in my garage with no return scheduled.

Please help.

For the second time in two weeks I have gone to my local Home Depot in High Point North Carolina and there has been very loud obnoxious music playing outside the store. I thought Home Depot was a hardware and home improvement store and not a disco. I am not sure why anyone would want to go into a store with loud music playing near the front door, but I for one will not return to the store. Am I supposed to break dance while my paint is being mixed? Do the people running these stores know that not everyone appreciates loud annoying music while they are shopping. Talk about a lack of thinking on the part of the store employees. I personally can't believe the utter lack of disrespect the employees must have for their customers to behave in such a way. By the way I do not want to hear any musical genre that loud at any store I am stopping.

I have been trying for 3 days to get the Home Depot APP downloaded on my Cell Phone only to find out that since it is a Samsung (android) phone and the APP will not download to my phone. I shop at Home Depot Often and I always ask for the Military Discount. Today I was advised that for me to keep receiving the Military Discount I will only be able to use it on my phone and they won't offer it to me any other way in the future. To me, the whole system of switching to a computer to inform the company of qualified discounts is ridiculous. My account at Lowe's, once I got enrolled, automatically ID's me as a Military Retiree and the discount is applied to whatever I purchase automatically. This is a much better system and I will lean towards Lowe's for future purchases since they seem to have put much more thought into the Military Discount Program.

I went to home depot and purchased 2 heat and air systems for my sister. They did not have them in stock. They said they would be delivered the following week, I did not get all of my order. Home depot blamed ups ups blamed home depot. I have called and written to home depot. they will not help at all. I willl up load you a copy of the invoice. I do not know what to do. I am 70 years old a

I would settle for a refund on what I did not get or I would love to have my orignal order completed. thank you for any help I can get Goldie Stevenson 438 apple valley rd marion va 24354 cell phone [protected] home phone [protected]. order # WD84044828 placed on Oct.19,2021at Bristol va, to be shipped to 154 paxton lane marion va 24354. aux 12000btu ductless mini split air conditioner with heat pump 17 seer 115 volt 1 ton 12 ft line, set, wall. expect on Oct 28. sub total $1250.00 tax66.78 total $1326.78.

Went to Holiday Florida store 1315 Holiday ,Florida 34691 around 7 ;10 pm on Friday, the 8th of April .2020 store Customer Service was no help when i bought a extended water heater warranty. I asked how to register, and said talk to pluming department. I have a cane and not able to go back to that department. I was not happy and left the store spent over $680.00 at Palm Harbor, Florida store and this store on Friday the 8th of April .I will go back to another Home Improvement store, were a Veteran is treated better. I did contact the h d protection department, and will finish my warranty registration later next week Poor Customer Service , cost you a valuable customer.

On April 5, 2022 approximately 5:30 P.M. - 7:30 P.M, I sent my son to return a drill that was broken, the drill was charged with my Home Depot card. James, the employee, accused him of being a thief, brought him to three other people to tell them he caught a thief. And told them my son was trying to return a non Milwaukee drill in a Milwaukee box. During this time, my son called me and put me on speaker so I could hear and understand what was occurring. These employees were unprofessional and aggressive, would not listen to reason and would not provide a store manger, even though I told them to scan the Home Depot card and they would see the product is on my card. They were laughing at me and my son. I listed for quite a while until I thought I was going to have to drive to the store to help my son.

I told the employee at the Somerville, MA store to scan the credit card and the item, that was ordered online and pickled up at the Somerville store would be on the card. He absolutely refused to do it. I got irritated and was feeling bad for my son having to be subjected to this embarrassing and bad employee behavior. These employees were laughing and enjoying embarrassing my son in front of other customers. The drill serial # and the box serial # matched. Finally, I said that if the employee did not get the store manager, I was going to call the police.

The manager finally came to the front, after we were told that no manager was on duty. Utter nonsense, there is always a manager on duty.

The manager finally took back the drill but did not hesitate to further embarrass my son by referring to him as a thief. My son is an outstanding licensed plumber. The employee said he was going to have his retired father, a lawyer, sue my son for defamation becasue my son was telling the manager the story but the manager called him a thief too. If anyone was defamed it was my son, he was accused of stealing something that he did not steal, the employee said and did it in front of customers, and others in Home Depot at the time, paraded my son to other Home Depot employees and called him a thief. And ruined his reputation, And yes, I am witness.

My son was also here to buy a shop vac and a light bulb and some other things. The employees proceeded to follow him around the store and asked him how he got the shop vac, They escorted him to the register, even though he said he was not finished shopping.( He did not get the light bulb) they would not let him get the lightbulb., My son paid for the shop vac with my Home Depot pro card and left the store.

I called the Waltham, MA store and reported the incident. I was told to call Mike Attar at [protected]. I tried calling a few times but I could not get through, I waited on hold for more than 10 minutes, and was disconnected. This is why I wrote this here. I will post on Google as well. Caveat Emptor shoppers of Home Depot and the Home Depot Somerville store.