Holiday Inn
reviews and complaints

On 8/17/19 my fiancé and I checked-in at the hotel, he asked for a room change to a king room instead of a double bed room. Upon arrival to the room we noticed that our room was still a double bed room. Approx. 1145pm someone was entering our room (Rm 305). We called front desk and explained to the lady what had happened, she says that "she didn't have us being in Rm 305 but had us in Rm 201", we informed her that she was suppose to had switched the rooms she then says "oh wait it wasn't changed in the system.

8/18/19 at 0600 it happened again where someone was banging on the door trying to get into the room. My fiancé called the front desk and questioned what was going on. At that point I gathered our things and said to him that we need to just leave. I didn't get any sleep because I didn't feel safe.

That situation could have ended up being a bad situation because we didn't know the people on the other side of the door and vice versa.

I worked in housekeeping for that location and I have to tell you DONT ever work there. The manager is horrible and biased. She lets people do almost nothing and makes the new employees do it all. No uniforms and they steal tips from others rooms. It's the worst place ever to work. I ended up quitting because the DM turns a blind eye to the whole circus. It's awful. Holiday Inn does not care about employees at all!

I worked for holiday inn express for 3 yrs, I was never late.i got fired cause I wouldn't go int rooms cause they were full of mold.we had 42 rooms out of order due to mold contamination and I have pics and videos of it.the place was so bad my dr told me to leave that establishment.but they fired me instead.now they put a hold on my unemployment.is this how you treat your hardworking employees

On Monday, July 22, 2019, while I was traveling by car between Scottsdale, AZ, to Seattle, WA. About 2 hours outside of Boise, ID, my husband phoned my cell and asked if he could make a hotel resevation in the Boise area. I agreed. He contacted Holiday Inn Express and made a reservation under his name with his AMEX card the Holiday Inn Express in Nampa, ID. Then called me and said he sent me the confirmation via both text and email.

When I arrived at the hotel, it was dark and about 10:00 PM. There were two people arguing in the parking lot and three men hanging around the front door. I hesitated but because I had been driving since 9:00 AM, and my husband guaranteed the room, I brought my suitcase into the hotel.

When I got to the front desk, there was no clerk and a sign reading that he/she was away and would return soon. The female clerk returned and I gave her the confirmation number. She advised that she needed my ID and that she had to charge the room to my credit card because I was not "Robert."

After I handed her my ID, she typed in my WDL address and began asking questions about my travel habits. After the 3rd question, I asked why she was quizzing me and she advised that she was filling out a travel rewards membership. I stated that I did not want a membership. Then, she gave me a form with green hi-lighted lines and asked me to sign it - without any explanation for what I was signing.

I read though the form and discovered a location, in small type, that authorized the hotel to put a hold on 15% of the cost of my hotel room. I asked what it was for and she replied, "in case you steal anything." So, now, I was really full of dread.

My hotel room was #217, a suite - way too much room, but is was late.

The in the bathroom, the shower head was too high for me to reach and adjust thus I had to stand against the shower door for the water to reach me. Luckily, I had my own hair dryer as I could not find one in the bathroom. The next day, I saw the hotel hair dryer hanging on the back of the bathroom door inside a drawstring bag.

On the plus side, the bed and bedding was comfortable and the breakfast was the same foods served at all Holiday Inn Express locations.

I checkout at around 8:00 AM and continued on to Seattle.

Tonight, I checked my BofA credit card and discovered that instead of the price that was quoted to me, $165.23 including tax, I was charged $190.00 with no refund for the 15% (in case I stole something from the room). The room price was $152.99, which should have been $175.94 with a refund $22.95.

I phoned the hotel, spoke with Sage, who gave me some double talk, before sending me to her manager, Julie. First Julie told me that the 15% hold was Holiday Inn Express (HIE) Company policy. I replied that I had stayed a HIE the previous night, July 21, 2019, and there was no 15% charge. Julie's second statement was that HIEs are independently owned an operated and each hotel sets its own policy. My next question was about the amount of the 15% to which Julie replied that the 15% included the tax not just the room. I asked when I would receive the return of my "15% for not stealing anything" and Julie replied that it may take up to 30 days and I should phone my bank if I have an issue.

By that time I was very irriated and I stopped listening to anything Julie had to say other than she just kept talking and talking trying to convince me of the validity of her HIE's policy.

I did tell Julie that I was going to file a complaint with AAA, that I used to work for Holiday Inn Hotels (it was a long time ago but I did work to the company for 2 years) and then I said good-bye.

In retrospect, the fact that people were arguing in the parking lot and unknown individuals were hanging out by the lobby door at 10:00 + at night, I should have walked away. I have my receipt with a charged total of $165.23. But Holiday Inn Express charged my card $19.01, $24.79 more than my receipt. If I do not receive a refund $24.79 by tomorrow, I will let Visa take care of dealing with it.

My overall impression is the Nampa Idaho Holiday Inn Express is not a safe place to spend the night and they are dishonest.

Arrived July 5th 2019. Was unpluging a clock in the room to plug in my phone charger and was Shocked by the bare wires on the cord. With my hand still hurting I went down to let the front desk know what had happened. The young lady went to get the manager three times, and after 15 minutes she finially came out. She said oh, Im sorry and offered me a drink or a gift from the gift shop. That is not exceptable.
I have pics of the bare wire attached.
Room 257 was also damp, very humid, my shoes and clothes felt damp the entire weekend. I was very dissatisfied with the stay. I was there with the Derby City Boop club party.
If a child would have touched this, they could have been killed. I would have expected to at the very least, have the room charge removed.
Please let me know who else I need to contact to have this matter resolved.
Thank You
Sara Moore

12/07/19 arrived to be told that our booking had been cancelled because of unknown problem with the credit card I have used for years and am still using
The hotel had one room available for the Friday night but not at the rate booked and had no rooms left for the Saturday night
On the Saturday morning the staff found us a room at an alternative hotel again at a higher rate than the previous rate
We have used this hotel for around 10 years and are Gold Elite customers but had not been advised of any problem despite the email address and mobile being available

We had planned to use this hotel next month but we can't be sure this will re-occur
so need to know that steps are in place to prevent this and some kind of resolution offered

The plan was to bring my elderly mother [age 94!] to meet family in Peterborough July 19 and 20.
I chose the Holiday Inn in downtown Peterborough to provide easy access to shopping and the family event.

I am unable to keep this reservation. Plans changed.
I have spoken to the hotel, manager Vanessa. She gave me information to contact you. I have received a VISA bill $708.32 US funds.

Please cancel the reservation. Refund VISA $708.32 US; email me re my request asap.
Thank you

Jennifer Gearing [protected]

[protected]@cogeco.ca

Hello,

I wanted to re-cap the horrible experience we went through with one of your hotel locations: Holiday Inn Genoa City.

We had originally, and by accident, booked the wrong dates for my colleague Christine's stay. We accidently booked June 30 - July 4 … but had meant to book July 5 - July 6. I then emailed booking.com and Holiday Inn right away to explain what happened and to see if they could courteously extend to us the change/switch since it was an honest mistake.

Booking.com claimed there was nothing they could do and contacted the hotel. The hotel then said there was nothing they could do except change the reservation to new dates for the same amount of money. So we asked them to change the reservation to July 5 - 9 (to make sure Christine at least had a room).

When Christine got there … the reservation hadn't been switched to the correct dates and no one could find her reservation. They claimed they could only find a reservation for her with a check in of July 15…

Suffice to say, that we will no longer be booking Holiday Inn as an option for any of our employees because of this situation and lack of understanding/care from your hotel chains.

As a large hotel chain who deals with millions of people around the world, I find it very hard to believe that customers mean so little. It was an honest mistake, and I would really like for this situation to be re-reviewed and for the extra money for the nights we didn't stay to be reimbursed.

Booking.com Confirmation Number: [protected]

-Melanie

I made a reservation for the holiday inn hotel in eureka missouri. My name is Samantha Matthews my email is [protected]@yahoo.com And my phone number is [protected]. I was over charged for my hotel room. I send them an email and they refunded my money. Then when I went to use my card the money was taken right back off. I need my refund I have kids to take care of. If you could contact me asap that would be great.

I worked at the holiday inn express in lubbock texas... Management is bad... They favor people... When i quit they refused to give me my last check..held it for 5 days... They even put me on blacklist just cause i quit and didnt want to work with them anymore...they made fun of me as well... Im still waitint on the HR person to contact me...but they refuse to so i have no other choice but to sue... And they keep trying to contact me on social media...thats stalking...

I watched cooks and managers stumbaling around can clearly see their on drugs. The manager was slurring and crying constantly. Her name was Denise and the cook was a female who was literally passing out . I never been more disopointted in a hotel. I watch them mistreat employees for things they didn't do. I will never stay at Richmond Indiana Holliday INN again and I will be calling the better business bureau. You should be ashamed of your business.

We were unknowingly redirected to CCI Res after putting in HamptonInn.com into the web browser. We booked the hotel at the rate of $99.34/night, plus tax. Additional charges of $82.84 were added as ".tax recovery and service fees" we did not authorize. I called their CS # in Manila, Philippines to be told they'd take off $19. I declined. I'm disputing these charges with my credit card company,

On 6/12/19 my husband, son, grandaughter & myself checked into the Holiday Inn Express in Southfield-Detroit, MI. Our room was supposed to be a suite, but I don't think that it was ready for use. First, the toilet would not flush...maintainence did repair it quickly. The toilet seat did not fit the toilet & wobbled. A GFI electrical outlet in the bathroom was broken & did not work. We were going to use the microwave & the electrical outlet it was connected to did not work. We tried another & it didn't work either. Our son carried the microwave to another outlet in another room & it worked. We found out the next morning that the refrigerator didn't work either. It was plugged in but I am guessing that the electric outlet didn't work for it. The pool was under renovation so that couldn't be used. With all these problems, the room should never have been used. We were charged $164.99 + 9.90 State Tax + 5.77 Occupancy Tax for a total of $180.66 for one night. That was quite expensive for what we received...rather disappointing. I think you should consider a refund or partial refund to us. I have tried to scan & attach a copy of our bill with no success.
The name was Mrs Rebecca Uehlein
112 Coronado Ct
Elyria, OH 44035
Membership No. PC [protected]

Room No. 305
Arrival 6/12/19
Departure 6/13/19
Conf. No. [protected]
Rate Code IGCOR

To Whom It May Concern;

I recently booked a room for three nights at the Holiday Inn Express & Suites in Cartersville, Georgia, USA, Confirmation [protected] for June 3rd check in, and June 6th check out.

I was unable to complete my travel to the United States this week, and called to cancel my reservation, and was told I could not, that I would be charged the amount, $319.81 USD.

I called the complaint line to see if I could at least get a credit, and they told me that is was not possible.

I am very dissapointed, considering I am a Platinum Elite Member, [protected].

I try to utilize the Holiday Inn with my travels across Canada, the USA and Mexico over the last 20 years.

I use the Holiday Inn at least 15 to 20 weeks per year.

I believe I will now look to another hotel chain if I cannot at least be given some future credit towards a future stay.

I can be reached at my on file email, [protected]@gmail.com, or my cell phone at [protected].

Regards from a very disappointed Customer!

Aaron Weston

I called 5/21/2019 at 3pm PST at customer service for the South San Francisco location. All I want are the receipts of my stay on 4/3/19-4/5/19. The first person who answered pretended she couldn't hear me, when everyone else can. She was the third person I talked to since it took that many transfers. She hung up on me. The second time I called, after getting my name, phone number and email address, she hung up on me also. Then i called customer care again and spoke with Cathy, she also hung up on me. When asked to speak with the manager, I was placed on hold for 30 mins. Then I called the front desk again, and when I asked to speak with the manager, I was placed on another 30 min. hold.
Both front desk personnel, one who pretended not to hear me, was very ghetto. No professionalism. The second had an asian accent and neither one wanted to provide their names. I will NEVER stay at a holiday inn again!

I am an IHG Gold Reward Club member, number PC [protected]. I checked out of the Holiday Inn Sacramento Rancho Cordova, located at 11269 Point East Drive, Rancho Cordova, CA 95742, this morning, concluding a five-night stay, confirmation number [protected]. I have stayed in the same hotel in room 205 for five days each month since January. I plan to travel to Sacramento for months to come, have reservations for June, and had planned to stay at the same place.

My bill today was for $115 per night, which would require me to pay out of pocket $100 for the five nights. I requested the State of California's usual rate of $95 per night for hotels in Sacramento County.

The desk clerk was adjusting my bill when Mr. Michael Halton, the Manager, curtly informed me that my bill could not be adjusted for various, changing reasons. I felt that he could have resolved the issue and given better customer service, yet he did not.

I request a refund of $100 plus the associated Occupancy Tax and Tourism fee. Please contact me at [protected] or [protected]@yahoo.com for details.

Thank you for your consideration in resolving this matter expeditiously.

Sincerely, Tina Chiginsky Lawrence

I am contacting you about my stay this past weekend at your Holiday Inn at 4500 Harry Hines Boulevard in Dallas. The purpose of the trip was for me to chaperone a group of high school students to an FCCLA convention nearby. At 6:50 on the morning of Friday, April 5th, my students and I headed from our rooms on the 2nd floor to the elevators to catch the shuttle bus downstairs. However, the elevators would not stop at our floor- we found out later that 2 of the three were not working. We then tried to descend by using the staircase, but the doors did not have handles to let us out of the staircase. Concerned both for my students' safety as well as our being able to make our conference meeting on time, we returned to my room and I called the front desk. They instructed me to go down the stairs and assured me they would have someone at the exit door that would let us out. Although we finally made it to our shuttle, we were late to our conference, but even more, I felt unsafe staying with my students in a hotel with such deplorable safety standards.

Upon return to work, I checked with fire personnel and my superintendent to make sure I was correct in thinking that hotels were required to have easily accessible staircases for customers to use in the case of emergency, and all were horrified by the legalities of what I described. Although I spoke to your desk about this, they told me there were no knobs on the stairway doors for "safety reasons". Therefore, I am contacting you. Our district will no longer be booking reservations at any of your hotel locations until this situation at your Dallas location has been rectified- we will not put our students in such unsafe lodgings. In addition, I would expect our bookings at your hotel to be reimbursed- I would not have booked rooms at your location if I had known we would be staying in a hotel that did not meet basic safety codes.

It is my hope that I hear back from you within the next few days and that you are able to both rectify the unsafe conditions at your Dallas location and reimburse us in full for our time at your hotel.

With concern-

Gena Inmon

I tried the laundry machines on 3 floors and none of the card readers would work on any of the machines with either of my credit cards (whether inserted, tapped or swiped). What is the point of having card readers on machines if they don't work? With having to go down to the store to purchase laundry detergent plus this, an hour and a half of valuable time has been wasted. I only just now got the load in by using quarters. They didn't have any quarters at the front desk so I had to make a $20 ATM withdrawal in the lobby so they could make change. That transaction cost me $3.50. I hope you will reimburse this. Now its lunchtime and instead of being able to go out and eat, I have wait around to switch clothes from washer to dryer (and then wait for them to dry). I wont be able to get out for lunch for another hour at least.

Lawrence Forbes

[protected]@shaw. ca

To whom it may concern, Holiday Inn Express Amsterdam Sloterdijk, Amsterdam.
My name is Ida Sumpter, I was a guest at your hotel on January 14-20, 2019, my room number was 722. I had a incident at your Hotel as to where I had money stolen from my room in the amount of $80.00. I had file a police report on January 19, 2019 as suggested by the Manager at the time of my complaint. My concern is this, I have not heard from Holiday Inn Express Amsterdam, or any one from the hotel management team regarding my complaint and/or its resolutions. I would appreciate if someone will address the situation that I am having so that my case my be resolve.
As I was expecting to have a beautiful non-complicate vacation only to find things missing from my belonging. After I return home I also notice that mortin's that I travel with for my back pain if needed was missing. I am really disappointed in Holiday Inn for not addressing my situation.

I am writing to you to let you know how very disappointed I am in the service (actually NON-SERVICE) I received from the Management and Sales Manager, Ms. Jessica Wagner, at the Holiday Inn Express & Suites in Cheyenne, Wyoming. I was hoping to reserve a block of rooms for an upcoming wedding in June. I initially called the hotel in mid-January and was told that Ms. Wagner was out of the office and was asked to send her an email. I immediately sent the email which was responded to and we set up a time for a phone call to discuss the details of the block. On the day of the appointment, I called and was told Ms. Wagner was not available and was once again instructed to contact her via email. I asked if they would please take my name and phone number as I had an appointment with Ms. Wagner and ask her to please call. Never received a return phone call but did receive an email apologizing with the excuse that she had been in and out of the office with a cold. We rescheduled a new meeting for Friday, 2/22/19 @ 11:30. I called the hotel @ 11:25 am and was told that Ms. Wagner had just left and would return shortly. I explained to the front desk clerk that I had a meeting scheduled. The clerk did say that Ms. Wagner knew she had the appointment and would return shortly and would return my call. I called 2 additional times that day and was given a different excuse each time I called. I called again on Monday, 2/25/19 and sent an email. Called again 3 additional times that week followed by 3 additional emails with no response. I called again on Monday, 3/4/19 and asked for Ms. Wagner, once again I was told she was not in the office but that I could leave a message, I asked to speak with the Manager and was told that he only worked at night and was asked to call back. I explained my frustrations to the clerk, who did apologize for the inconvenience and assured me that she would have the manager return my call that evening. AGAIN, no call was returned. At this point I had to make alternate arrangements and go to another hotel. I am a Holiday Inn member and cannot even begin to tell you how extremely disappointed I am in the service (non-service and actually rude) I received from your hotel in Cheyenne, WY and Ms. Jessica Wagner. I had hoped to give your hotel in Cheyenne at least 60 reservations for the 6/1/2019 weekend, but apparently customer service and filling up the hotel is not something this hotel's management is concerned with.