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1.6 279 Reviews

Holiday Inn Complaints Summary

44 Resolved
234 Unresolved
Our verdict: With Holiday Inn's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Holiday Inn reviews & complaints 279

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Holiday Inn housekeeping

Housekeeper Supervisor steals her housekeepers tips. Housekeeper Supervisor's first name is Sherry.

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Update by marcer
Aug 26, 2013 11:58 am EDT

true...

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9:30 am EDT
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Holiday Inn racist housekeeping manager

When I was staying at the holiday inn in Dickson city, pa. I witnessed something that no one should ever have to go through. The manager down there is Hispanic, no I am not racist, the way she treated the white girls way wrong. The Spanish girls got treated good but the white girls that are there were treated so poorly I felt horrible about it. Then when my housekeeper came to give my room service she could not even understand English another Spanish female had to come and translate to her what I was saying. The next day was the same thing this one white girl was being treated and talked down on so bad that she was crying. I didn't not know what to do. I stayed there 4 nights and it seemed like everyday a white female was doing something "wrong" that she had to be yelled at but it's odd because she was doing everything all the other females were doing no matter if it was good she would get yelled at. I think that something needs to be done about this because that is racial discrimination and it is not right to those girls.

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Holiday Inn rebooked my room to another guest but still charged me

I originally booked a 2 night stay at Holiday Inn through hotels.com. I asked if I could cancel my second night. Hotels.com agreed to this but I needed the OK from Holiday Inn. Holiday Inn tells me after my first night that it is likely OK, but they cannot confirm until Monday. I say OK well if it is NOT OK and I am going to be charged, I will stay there the second night. Early in the evening on the second night, someone else arrives to my room, who has been booked there. I go to the front desk, confused. I re-explain the situation. They tell me they have booked my room to someone else and have cancelled the reservation. They reassure me I will not to be charged. Now, one week later, I am being charged, despite my having to leave because they gave my room to someone else and promised I would not be charged. Hotels.com even called Holiday inn on my behalf. The GM [protected] has been hostile and belligerent, even cursing at me and refuses to refund my money for a night stay that I was not allowed to use.

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9:09 pm EST
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Holiday Inn mr jade lopez

I am a Holiday Inn Platium card member [protected] Frank Frost. My Cell phone number is [protected]. I drove from Tampa to Cocoa and didn't arrive until 8:00pm. I stay at Holiday Inns many times per year on business trips by myself. I have stayed at this Holiday Inn several times in the past for a rate of $89.00 + tax. I gave Jade my priority club card and told him that I was given a special by the manager and Rosyln ( which she is very helpful.) He said $119.00 + tax was the lowest he could do. The Hotel was only 1/2 full at 8:00pm. I explained to him that my company would not allow me to spend over $100.00 per night. He didn't seem to care. I said that I would have to go across the street or elsewhere if he could not help me. He seems that it was no big deal.I was very dissappointed at his attitude and not even willing to ask someone else if he could help me. I saw another young lady in the back. I asked him for a card and left. After this, I will probably find me a backup Hotel willing to work with me. I plan on getting some rates at Best Western, Marriott, Hampton and see if I can get a Corp rate that they will honor. Thank you for listening to me.

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Holiday Inn mistreatment

To Whom It May Concern:

I am writing this letter to express my concerns with your organization. I was an employee at the Holiday Inn Calgary Airport positioned as a Duty Manager. On February 25, 2013 at about 1:00 pm, two hours before my scheduled shift I received a phone call from the General Manager (Noel Marcello) to let me know that I will no longer be employed with the company. When I asked Noel why I was being released his response was “you’re not a good fit”. At this point I have been working for the company for almost five months. First, I was confused because there had been no previous meetings or concerns regarding my performance, in fact he had always praised my work. When I asked if I was going to get any notice his response was “No, you don’t get notice.” When I asked if I would be receiving severance pay his response was “No.” That also caused a little more confusion, since he was a “professional” and should be aware of the employment standards and legal rights in the province of Alberta.

I would also like to point out that I have a degree in International Hotel Management from the C&E American University (Educational Institute, American Hotel and Motel Association). I have worked in this industry for over 12 years. I have asked a few times to meet with the owner in regards to Noels performance, but never seemed to get the opportunity too. Here are a few things that I have encountered while working at the hotel:

1) Noel asked me to create the Front Office schedule but then asked me to tell the employees and the owner that he was responsible for creating it, not me. I assumed that it was so he can take credit for it.
2) One afternoon I was asked to come into the office and watch a security camera recording of a staff member (server) having disgusting sexual encounters with a guest that was staying that evening at the hotel. When I asked Noel if he was going to discipline that specific employee his response was laughter and “no, let him have his fun”. I was completely shocked at the lack of unprofessionalism of this Manager. He then asked me not to say nor repeat what I had saw to any other employee, but later found out he had already spread the word and that it was a funny story to tell. Again shocked!
3) Staff meetings were a joke; they were announced the same day. As well as Noel would show to the meeting 45 minutes late only to announce changes that would be happening in the hotel that he had NO details on. So in my opinion a waste of company time. Why call a staff meeting when you can’t organize and plan every aspect of the meeting and how the time of the meeting is played out?
4) Any time I asked Noel for assistance or have asked him about issues that have happened in the hotel regarding housekeeping, customers, kitchen, front desk etc. his answer to me was “I don’t know”. If the “General Manager” doesn’t know then who should know?
5) On the same day I was dismissed I received a phone call for a reliable source stating that Noel let me go because I asked a staff member out on a date? To Whom It May Concern:

I am writing this letter to express my concerns with your organization. I was an employee at the Holiday Inn Calgary Airport positioned as a Duty Manager. On February 25, 2013 at about 1:00 pm, two hours before my scheduled shift I received a phone call from the General Manager (Noel Marcello) to let me know that I will no longer be employed with the company. When I asked Noel why I was being released his response was “you’re not a good fit”. At this point I have been working for the company for almost five months. First, I was confused because there had been no previous meetings or concerns regarding my performance, in fact he had always praised my work. When I asked if I was going to get any notice his response was “No, you don’t get notice.” When I asked if I would be receiving severance pay his response was “No.” That also caused a little more confusion, since he was a “professional” and should be aware of the employment standards and legal rights in the province of Alberta.

I would also like to point out that I have a degree in International Hotel Management from the C&E American University (Educational Institute, American Hotel and Motel Association). I have worked in this industry for over 12 years. I have asked a few times to meet with the owner in regards to Noels performance, but never seemed to get the opportunity too. Here are a few things that I have encountered while working at the hotel:

1) Noel asked me to create the Front Office schedule but then asked me to tell the employees and the owner that he was responsible for creating it, not me. I assumed that it was so he can take credit for it.
2) One afternoon I was asked to come into the office and watch a security camera recording of a staff member (server) having disgusting sexual encounters with a guest that was staying that evening at the hotel. When I asked Noel if he was going to discipline that specific employee his response was laughter and “no, let him have his fun”. I was completely shocked at the lack of unprofessionalism of this Manager. He then asked me not to say nor repeat what I had saw to any other employee, but later found out he had already spread the word and that it was a funny story to tell. Again shocked!
3) Staff meetings were a joke; they were announced the same day. As well as Noel would show to the meeting 45 minutes late only to announce changes that would be happening in the hotel that he had NO details on. So in my opinion a waste of company time. Why call a staff meeting when you can’t organize and plan every aspect of the meeting and how the time of the meeting is played out?
4) Any time I asked Noel for assistance or have asked him about issues that have happened in the hotel regarding housekeeping, customers, kitchen, front desk etc. his answer to me was “I don’t know”. If the “General Manager” doesn’t know then who should know?
5) On the same day I was dismissed I received a phone call for a reliable source stating that Noel let me go because I asked a staff member out on a date? This type of disgusting and immature gossip/rumours is something I would never expect from a General Manager. I am a married and respectable man and see my fellow co-workers as professionals and nothing more. Noel likes to play employees against employers with his gossip and in my opinion this is no way to run an organization.

These are only a few points from what I have seen, there is more. I am requesting a written personal apology from Noel first for his gossip and second for his lack of unprofessionalism towards myself.

I have a lot of respect for the Hotel Industry and I have worked for many privately owned and chains, and this Hotel by far has been the worst experience. I am very disappointed since the Holiday Inn has a great name for itself. My hopes were to learn new skills from this Hotel, but I was left with much disappointment and disregard with the Holiday Inn Calgary Airport.

[removed]

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WesTarry
Hamilton, CA
Dec 14, 2014 4:22 pm EST
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Noel is tha ### ! Loved working for him ! Deerfoot Casino 2007 best job ever.

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kim john
, US
Mar 02, 2013 11:33 am EST

i know the owner he is ###ing guy diamond, you probably saw him to play by self.
crazy people

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Holiday Inn steals deposits

Their webpage is set up like the roach motel (You can check in but not out). If you have the misfortune of having to cancel your reservation, then you get no refund. This is occurring all over the country with vacationers, business people, and the elderly getting bitten by this scam. This is not the holiday inn company that we all knew. Be careful making reservations. They are waiting...

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Update by Adam1949
Feb 08, 2013 3:34 pm EST

Meet me face to face trash. I dare you!

Update by Adam1949
Feb 08, 2013 9:17 am EST

My Mother died during Hurricane Katrina you piece of human garbage. One of my duties as a United States soldier is to ensure that the criminally stupid flotsam like you remains free to post useless garbage. You have nothing useful to contribute. Take your best shot because you are dismissed.

SSG Wright
U.S. Army

Update by Adam1949
Feb 07, 2013 8:44 am EST

You are a perfect example of the old adage It is better to remain silent and appear stupid than to open your mouth and prove it. You have nothing constructive to offer.

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Idocare
Washington DC, US
Feb 15, 2013 2:25 pm EST

Usually there is a 24 to 72 hour cancellation policy based on the hotel. If perhaps you went for the lowest rate prepaid. If that was the case, then you are out of luck sad to say. If you booked through a 3rd party...they usually don't refund.

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Holiday Inn discrimination

The worst exprince of my life as comes to discrmination. I'm still at shock and can't believe till today that the presedint of the Ynited States is an African American and people still discriminate an African American and myself for not being American and have accent. This general manager named "Steve" at location mentioned above too discrimination to whole different level today and made it obvious that he is a racist. We were staying at this location with my boyfriend "he is African American" and this man treated us in front of all other guests who was staying there like a thief or terrorist or a criminals. And the sad part is that everyone were just looking at the situation like it didn't happen even though they all knew he was wrong. Only one woman came to us and told us he witnessed it and will stand by us.
Dear people, slavery is long gone and we live in 21st century. There is nothing wrong with the skin color of someone, we all are born as a human being first, then comes our race and religion. It broke my heart to see this happening.

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Holiday Inn refund policy

I was caught by the fine print in the 102 pages of "Company Policy" when making an online reservation. Holiday Inn Express now requires pre-payment on all online reservations. The fine print states that there is a no refund policy for any part of the reservation. I had booked 3 days in a HIE in South Carolina for an event. Unfortunately, I was only able to attend for one day and asked for the policy on refunding the unused portion of my pre-payment. I was told there was a zero refund policy which I found shocking. After discussing it with the manager, he told me to contact HI corporate and I should get satisfaction. He even gave me the telephone number. After contacting corporate customer service, I was told there is a no refund policy and any recourse would have to come through the local franchise where the reservation was made. So both parties are pointing at each other. The long and the short of it is that I paid $451.04 for a one night stay in a freaking Holiday Inn Express. Let the buyer beware when booking with these people. I know I'll never stay with them again in this lifetime.

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Update by KeyserSoze
Oct 06, 2012 5:02 pm EDT

I was actually told that if I had made the reservation by telephone, then this policy would not have been in play. It appears that Holiday Inn is taking advantage of online customers in this respect. I have been staying in Holiday Inns and Holiday Inn Expresses for decades and have never had this problem and yes, I have not had to pay for reserved dates that I did not use. The difference is that I booked the stay over the telephone and gave a CC number FOR A DEPOSIT ONLY. If I did not show up for the reservation I would be charged for ONE NIGHT. Not the entire stay. Having said that, I have learned my lesson and will not only never stay with them or any of their companion hotels again, I will go out of my way to tell everyone that will listen about this incident. When I began researching this issue, I googled "Holiday Inn Complaints" and got 11, 110, 000 results. If this is the way that Holiday Inn runs their business, they won't have a business for very long.

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32Floda
Daytona, US
Jan 09, 2023 9:26 pm EST

Holiday In Douglas GA Rush staff rudely rush me while I was reaching relatives. my mom originally had a room but was not able to

make it so my son took over her room that was for 8 people. I stayed in the room with my son. the staff didn't get a signature but illegally swipe my card while I was trying to reach family members in the phone at front desk!

This has been the most unfriendly customer service industry.

I had overdraft fees bur company staff n manager lied about the ordeal!

our family rent guest conference room yearly fir Christmas reunion we travel from Florida and Alabama. Holiday Inn grred ratherhold on to 132.75 instead of make money for conference room & family booking rooms.

Sickening!

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Holiday Inn charged after I cancelled reservation

Do not stay at this hotel!
The gm noreen oboyle will steal your credit card information and charge a no show fee after cancelling your reservation. I cancelled my reservation I called 10 times to double check and I called at 10:00am 07/28/2012 that morning to cancel and these coal crackers still charged my card. Again do not stay at this holiday inn or at any of the franchisee hotels that this hotel owner owns. Noreen oboyle had charged my credit card $126.14 that is fruad! Any other customer that was ever charged a no show fee please email transformers310gmail.com there will be a lawsuit against any hi express that ever charged any guest a no show fee. The hotel has admitted that I had called that many times and stil wony refund my money. Noreen oboyle is a theif and a liar. Michael lawyer the so called manager who was working on this case to refund me my money he admitted that yes I did call in that many times and wanted to know why I did not trust those customer service people in the phillipines, I advised him this is the reason why. Also it is the same reason why I called the hotel too. This is the ihg corporate headquarters address to write to:
Ihg corporate headquarters
3 ravinia drive
Atlanta, ga 30346
[protected]
The more customers who complain about this issue of the so called "no show fee" the sooner this will stop and every customer will be able to fight to get their money back. There needs to be a class action lawsuit against this company
Scammedbyholidayinnexpressgmail.com
Also the holiday inn express claims they don't remember me calling in to cancel the reservation, but they so called have it logged I called in 10 times. Wow!

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Idocare
Washington DC, US
Sep 02, 2012 10:46 pm EDT

there is usually a 72 hour cancelation policy and if you do not cancel it by that time...you're charged. you can dispute your credit card. good luck!

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Holiday Inn fraudulent promotions

I have contacted the Priority Club 6 times in the last 2 weeks regarding tens of thousands of point I never received, promotions that I signed up for and never received credits, and other promotions that, after I signed up for them - Priority Club retracted the offer saying it was sent by mistake (even after I signed up for it online and received a registration email).
In 2 weeks, even after opening a trouble ticket, I have not receive a single email, phone call, or acknowledgement that my concerns are being handled. When I call them (long distance from Costa Rica) they place me on hold - then after 15 minutes they return to the phone to tell me that they have no details. They operate from the PHILIPPINES!
My next call is to the Better Business Bureau and the Holiday Inn Corporate Headquarters.

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Holiday Inn age discrimanation

Michigan law states that you can rent a room at the same age that you are able to legally sign a contract. Holiday Inn does not do this. They require you to be 21. Since they are a private company they can get away with doing this. This is age discrimination. I booked a room for my son and two friends, who were over 18, so that they did not have to drive back after a day at the amusement park. They were turned away because of their age. They were tired, had no where else to go and were hours from home. This was a safety hazard to them and any other drivers. The manager was not at the hotel to talk to and corporate office could only take the complaint which makes the manager required to call me within 48 hours. The web site for Holiday Inn states that you have to be 18 to book a room it does not state that you have to be 21 to stay. I am sure there is a disclaimer as to the age requirement somewhere on Holiday Inn's site but I have been looking at the sites for two hours and can not find it. I can't believe of the discrimination for a room based on age, when that age is considered an adult. I feel like I totally threw my son and his friends out to the wolves when I thought I was helping them out.

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Ducky87
Portland, US
Jul 20, 2012 6:24 am EDT

As I am looking around, it looks like some Holiday Inns are 18 and some are 21. Perhaps, some hotels have a higher age in order to prevent 18 year olds from having parties and trashing their hotel.

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Ducky87
Portland, US
Jul 20, 2012 6:18 am EDT

Something definitely sounds off if they state you can book a room at 18. That would be pointless if you couldn't stay. Besides, someone can have a credit card at 18, so their liability of getting ripped off shouldn't be a problem.

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Holiday Inn wrongful termination

My name is Debra Anaya and was employed for a short time as a supervisor inspector. I had reported to my supervisor that smelled meth coming out of one of the rooms. It was occupied therefore i didnt go in to check. But I had been observing a housekeeper acting strange and always in and out of rooms she should not have been in. I then had money taken out of my purse when it was in the drawer in a file cabinet that my supervisor and that housekeeper get into. I reported it again and nothing was done. Then on june 30 2012 a housekeeper brought her spouse to help her. I was unaware of it, until the end of the day. Misty from personel informs me that I was aware and that tools were stolen. The housekeeper refuses to sign papers against me to have me fired, so we both get suspended. Then I get a call from Courtney in Accounting asking me of what happened and I told her what happened. And That drugs were being done in the rooms and i found out. amd they were renting out rooms and pocketing the money. They then call me by phone to fire me. I did nothing wrong but try to be honest there at my job, and be a good supervisor. but I knew too much and i lost my job. What can be done here. All I want is my job back and those people either gone or demoted before i go public and to the Police. And other housekeepers have quit because of this and are also willing to talk about who and what has been happening there.[protected] is my number feel free to call.

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WestCoastLover
Recently moved to Toronto, CA
Jul 09, 2012 1:18 pm EDT

Debra, I want to introduce you to a word. That word is "slander." It has legal consequences. You should really learn all about what this word means. It may be relevant to your future should your former employers find this post.

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babbo53
Licksville, US
Jul 09, 2012 11:58 am EDT

and posting your number so complete strangers can call you up and tell you what a ### pig you are for lying about serious things
hopefully Debra - the next potential employer googles your name and this comes up, then you don't even get hired.
Karma

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Debra Anaya
Wichita Falls, US
Jul 09, 2012 10:16 am EDT

Okay I lie and admit none of this actually happened. I lied about the employees using drugs in the rooms and renting them out and pocketing the money because I got fired and was angry, but it sure felt good to write this.

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Holiday Inn management

I was thrown out of the hotel in front of guests and employees by the manager name Robert, he commented that I had lied about my stay in March of 2012, I had voiced concerns about mold and dust in my room to 4 hotel employees. In June when I was checking in he had walked up and thrown me out. He has commented he had offered accommodation and I refused. Guest services are also not a help, I have a right to sleep in a clean room. I was not relocated to a different hotel by his comment I was thrown out like an animal, in a strange town. I suffer from a disease that mold and dust can put in such distress that I can stop breathing, they are telling me case is closed, and they had not even spoken to me. I have witnesses with numbers, names, I have a recorded cell phone tape of the incident. Holiday inn has no regards about guest safety, when people call to voice concern they retaliate. Do not stay there. I am going to escalate this matter. The recording will be going to the media, and I have every intention to make sure this does not happen to another guest

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Update by GUEST THROWN
Jul 02, 2012 9:56 pm EDT

This is not about going back looking for anything. ADA says you can not retaliate, threaten a guest simply because they have they have requested and are concern about this issue, you may not deny service, this prohibits any act of retaliation in response to an individuals right to exercise his or her rights . ADA sec 36.202: Discrimination is when you as disabled person is denied service based on your disability and also such practices put their status of second class citizen.
This is not about money, this is all about accountability.

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Thrown out
, US
Jun 30, 2012 9:37 pm EDT

No because first this is close to my work. I can walk. Second in this country no one has the right to treat people badly. I can call and ask for a room free of mold that is not a crime.
Problem is the way I was treated. This isn't about money. Sometimes is about doing the right thing.
Is about admitting to your actions, and accountability. Not money

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Holiday Inn unjust firing

I was employed by the Holiday Inn Express Hotel & Suites from 12/07/2011 through 03/04/2012. I was a front desk clerk and also the night auditor. To my knowledge my job duties were being performed correctly, I asked on several occasions just to be sure. Everything was going good. Shortly after hiring me, the owner left the country for a month and I was getting 40 hours per week with no problem, the owner comes back at the middle of February and cuts my hours down and gives them to a guy who, while the owner was gone was put under suspension for a no-call, no-show. Which according to their policies was to be an automatic termination. Once the owner came back, the kid under suspension was brought back and got the hours I was previously getting prior to the owner's return. I came down with bronchitis at the end of February and missed two days of work(the only time I had missed since starting). Had good attendance and worked overtime on several occasions, and came in on my days off to cover for other employees.
On April 1, 2012 the owner Vyom Patel text me at 9:30am wanting to know if I would work 3rd shift that night because the kid who was getting all my hours(Alec- not sure of his last name) had called off. I had missed two days that week due to bronchitis and so after talking to my husband, I decided I would work, I was out paying bills so I stopped by the hotel to let the owner Vyom Patel know that I would indeed work. Around 12:45pm that same afternoon, I got a text from Amy Pierce(she was hired in after me to bring up the hotel scores). She text me telling me that I did not have to come in that night after all, that Alec had decided to come in and for me to go out and enjoy my day and not go home and sleep. So I went on about my day, and around 7:00pm Amy text me back wanting to know if I could come in and work on short notice that Alec had called off again. I had not slept or ate and was still not feeling all that good from the bronchitis so I told her that I could not come in. Well, that was an obvious mistake because that is when all my problems started. The next day, Amy Pierce called me around 2pm and I know she called me off for the night because she wanted to train someone due to them finally firing Alec. I double checked with her and asked her, "So, I don't need to come in tonight, correct and she said yes, so I did not go in. The next afternoon I called just to make sure that I was suppose to work that night, just in case they needed to do more training. Vyom Patel the owner, was very mean to me and told me that I was not working that night because I was suppose to have worked the night before. I told him that Amy had called me off and he was quick to defend her saying that he was standing there when she called me and that was not what she said. I told him that She called me off, I said if nothing else it was a complete misunderstanding. Told him that I did not want to lose my job. He told me that he was going to leave it up to Amy and that I was to come in on Sunday night March 4, 2012 and they would let me know then what they had decided because I was considered a no-call, no-show. So I went for my shift on Sunday night and I was told not to clock in that I had been fired for a no-call, no-show. I right away asked how that was fair seeing that Alec got to keep his job for the same exact thing, I was told by Amy Peirce that she was not here when Alec missed or he would have been fired because she did not tolerate no-call, no shows. I was also told that I was making mistakes on the night audit that where never brought to my attention and I had asked on several occasions, how I was doing. I was told once that there was a couple of things that needed worked on but that I would be retrained. I asked her, if that was the case, why was something not said to me, and why was I not retrained like she said I would be. I also asked her why, on the night that I was suppose to work, why no one bothered to call and see why I was not there for my shift. I always had to call my replacements if they were not there on time to take over. She had no reply. But, I had complained about my hours being cut and so why would I not go in if I had the chance to work. I was told by Amy to not come in on Friday April 2, 2012 because they wanted to train someone to replace Alec right away. I was told to come in on Saturday night. But, the story quickly got changed so they could get rid of me. They fired everyone who had started with me or before me, that or forced them to quit. I have never worked in such a dirty hotel, never had supplies you needed, customer complaints for housekeeping and the front desk where terrible, the turnover rate is huge. I had maybe two days of training when I started, then I taught myself, everything else, but, never had any mistakes brought to my attention until that night. The owner is bringing in family members and family members of Amy Peirce's to take our jobs. The hotel would not pass a inspection if they had to. Like I said, management is something to be desired. Kinda make up rules as they go along.

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Mary Carnes
, US
Apr 02, 2013 1:15 am EDT

I was hired by your company at the Zanesville Ohio location on 3-26-13 and started working on [protected] I worked 2 day's and was put on my on doing housekeeping on the 3rd day and was told I was doing very well so on the 4th day I did all my room's with only a few mishaps like forgetting a mirror and such, The manager told me to help another co-worker so I did 3 more of her room's and on the 4th room I said I would do the bed's and dusting, The manager of housekeeping made snide remarks about how nasty the bathroom was so I said I am not doing that bathroom she said you will if I say you are, I said you are lucky the way you treat your employee's I came back, So on Easter Sunday she said nothing to me all day I worked and did my job very well, I took pride in my room's and would pay the price to stay at your hotel's, Now I know that these manager's have been with you for a few year's, But I will not be treated like a piece of ###! If you look at their record you will notice they have been through a lot of housekeeper's since you opened this location, They are very rude housekeeping manager's, They talk behind every one's back and get a bad attitude if you don't kiss their ### pardon my french, And the GM of this company is right behind them! So on Monday April first they called me and said that I was insubordinate and didn't want me to come back. Is this because I did my job correctly? Or because I didn't put up with their low standard's? I would appreciate a call from you to resolve this problem or I can go higher up. Thank you My name is Mary Carnes you can reach me at [protected]

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Holiday Inn unfair termination.

I was wrongfully terminated from work due to health issues. I terminated for leaving work regardless of diagnose to sinus infection and vomiting at work. I came in early that day even though I was sick because my manager is very hard to deal with and for assurance of keeping my job. I first called my supervisor before clocking in telling her the reasons of why I could not stay at work. but guaranteeing her that I would set up my work station to help her out. she told me she would come in to replace me. While waiting I vomited and was very weak and felt worse and worse. An hour pass and I told the employee to watch the work station because I was leaving to go to the emergency room. After leaving I later received a call that I was terminated. My supervisor was very hard to work with throughout the time I had worked their. I was promised a 9.00 raise and did not receive that. My overtime was taken. certain incident were I was yelled at in front of employees about throwing out food that was three days old. I shared my opinions to her about how was feeling disrespected on the issues. And she asked me if its because I'm black that I feel that way or is it that the store owner ethics have an affect on how I felt disrespected. I was accused of stealing and was asked too check my bag which made tension even greater. Sharing my opinions to her were always turned around to negative and most of the time I would give up because of the intimidation and worries about keeping my job. she also told me she didn't think that I should work there if I feel disrespected. I replied that I have a daughter that need to take care and I even cried, and she replies I don't want anybody working here that is just working here for their daughter. After that conversation she would try and intimidate me every chance she could get:. So I picked up the pace to get out of work early to try to avoid conflict'. Most of the employees are intimidated by her and would discuss this with me|. They would also share with me that she would ask am I talking about her and talk about me to the employees;. every move I made she watched and she criticize me and others if things weren't done right|. Which is why I felt calling off the day I was terminated was not an option/. Regardless of her knowing how bad I try to keep my job and how I would tell her I'm depending on this job she terminated me without a warning or without giving me a chance to present a doctors excuse'. I have never called off, have been employee of the month within two months of being there and never had been written up, . and the first time I could not be there and have a good cause she terminated me

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Update by Janille
Mar 05, 2012 9:10 pm EST

Further more anyone telling me that this is not racism will be reported.

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Holiday Inn false advertising

When I signed up with Holiday Inn Vacation Club the sales representative said that I could use my points for other purposes, such as hotel, airline reservations, cruises, and car rentals. Because I was planning a cruise, I transferred my points to Priority Club so I could get airfare through my points. When I tried to redeem the points for airfare I was told I had to do it online. I was told that I needed to select dates and airports and then once I selected a package I could use the points for cash. However, I went to the website and could not find a place where I could make airline reservations, only hotel reservations or redeem points for air miles. I called Priority Club to complain and was told that the website was down and they do not know when it will be back up in running. Has anyone else faced this problem with Priority Club?

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KelleyM
Saucier, US
Aug 16, 2012 7:51 pm EDT

I wish there was something that could be done about this company. I've had so many problems since buying this timeshare and have yet to be able to use any of my points for anything that I want to use them for or how we were told we could use them. They give you a really high pressure sale then have you sign papers that are as thick as a book. Realistically how are you to read all that paperwork while they are hovering over you to sign away to verify that the information they gave you in the room before that is correct? This is only the beginning of many problems to come!

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Holiday Inn dangerous window

Having stayed at the holiday inn stevenage room 517 on the 24/09/11 for 1 night, when we arrived we checked in, then went to our room upon this I went to open the window to let some fresh air in I coundn't believe how far the window opened I thought this was a health n safety issue, this concerned me and my partner because my 5 year old daughter was sleeping next to the window she could of got up and opened the window so we told reception they then locked the window, this in my opinion should not have happened the hotel knew we had a 5 year old daughter as I advised them when booking, I must say me and my partner were not happy about the standard in this instance of health n safety this could of had unthinkable consecquences.

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SlayerGal
-, CA
Sep 29, 2011 6:19 am EDT

lol, most people complain that the windows don't open enough. Not open too far.

Why haven't you taught your daughter yet that it's stupid to try to climb out a window? She's plenty old enough.

Are your windows nailed shut at home or what?

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Holiday Inn unsanitary

Shilpa is a manager and owner of the hotel, and all she does is try to get over on people. I work at the hotel, and she refuse to pay me and spend money to keep the hotel up to standard. She refuse to hire americans, all she does is hire people from different countrys so she can pay them whatever she wants, she dont clean the carpet, she dont mop the bathrooms, and they are very unsanitary, this hotel is a rip off, and this person needs to be put out of business. This person has her priority.

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Update by michael herron
Sep 07, 2011 9:40 pm EDT

i would never have dealings with this person, she is a low down gold digger

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Holiday Inn poor quality room

I checked in on Friday (late afternoon) with no time to truly scope out the room. To the eye, it looked okay. It wasn't until my family and I got back to the room, went to sleep and woke up before realizing how bad the room was. There was a hole in the wall that they didn't bother to hide or patch up. I'm African American yet there were long strands of blonde and red hair on our bedding (pillows) that leads me to believe the bedding wasn't even changed! There was a dead bug on the wall that looked like it had been there for quite some time. The base of the toilet was unattached and grungy. The fixtures (vents) were full of caked on dust! The tub had a slow drain so the water filled to our ankles as we took a 3 min shower and to top it all off, we saw a live roach crawling on the walls!

Of course we packed up our things and reported it straight to management who offered to switch our room. After the switch to an Executive suite we noticed that it was slightly better but not by much. At least there were no live bugs crawling or stray hairs on our bedding. My final straw was at checkout, they had the nerve to try and charge me an increase room fee for the Executive Suite. I complained about that as well and it was removed but it's the principle of the entire thing that lead me to a formal complaint with the company! EVERYTHING. I DO NOT recommend this overpriced eye sore for anyone!

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Holiday Inn - cancellation refund policy

I made a reservation online thru expedia.com as part of our vacation to the redwood national forest. The vacation is for the week of July 11 thru July 17, 2011. I mistakenly booked your hotel for the wrong dates. I wanted to book for July 15 thru July 17, 2011 and accidently booked the wrong dates. Expedia called your hotel on my behalf and asked if we...

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Holiday Inn In-depth Review

Location and Accessibility: The Holiday Inn is conveniently located near major attractions, transportation hubs, and amenities, making it easy for guests to explore the area. The hotel also ensures accessibility for individuals with disabilities or special needs.

Accommodation and Room Quality: The Holiday Inn offers a variety of room types, including standard rooms and suites, each with their own unique features. The rooms are known for their cleanliness, comfort, and overall quality. Amenities such as Wi-Fi, TV, and minibar are provided to enhance the guest experience.

Customer Service and Staff: The staff at the Holiday Inn are friendly, professional, and responsive. The check-in and check-out processes are efficient, and staff members are always ready to assist guests during their stay.

Dining Options and Food Quality: The hotel offers a variety of on-site dining options, including restaurants, bars, and room service. The food served is known for its taste, presentation, and freshness. The hotel also accommodates dietary restrictions or special requests.

Facilities and Amenities: The Holiday Inn provides a range of facilities and amenities for guests to enjoy. This includes fitness centers, swimming pools, spas, and other recreational facilities. The hotel also offers business services and meeting/conference spaces. Additional amenities such as parking, laundry services, and concierge are provided for convenience.

Value for Money: The pricing at the Holiday Inn is reasonable in relation to the quality of accommodation and services provided. The hotel may also offer special offers, discounts, or loyalty programs to enhance the value for money. The pricing is transparent, with no hidden fees.

Overall Experience and Customer Satisfaction: Guests have an overall positive impression and satisfaction with their stay at the Holiday Inn. The hotel strives to provide exceptional experiences, while also taking feedback for areas of improvement. Guests are likely to recommend the hotel to others.

Safety and Security: The Holiday Inn prioritizes guest safety and security. The hotel has measures in place, including the presence of security personnel and surveillance systems. The staff is trained to respond effectively to emergencies or incidents.

Sustainability and Environmental Initiatives: The hotel takes efforts to reduce its environmental impact through energy conservation and waste management practices. The Holiday Inn may also participate in sustainable practices or hold certifications such as LEED certification. The hotel promotes local culture, community engagement, and supports local businesses.

Online Booking and Customer Support: The hotel's website for booking accommodations is user-friendly and reliable. Customer support channels such as phone, email, and live chat are available for guests. The customer support team is responsive and effective in addressing queries or issues.

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