Hobby Lobby Stores
reviews and complaints

On 10/20/20 I purchased a glue gun packaged with glue sticks and another item with a debit card from the Sherman, Texas, Hobby Lobby Store. After trying unsuccessfully for two hours to get the glue gun to express glue from one of the included glue sticks I decided it was faulty. I had tried turning it on and off, changing the temperature, and nothing worked.

I returned it to the Sherman store on 10/29/20, hoping to exchange it or receive a refund. I was quickly turned away because I did not have the plastic clam - shell type packaging that it came in. I did present the receipt and everything that had been in the package. However, to get the merchandise out of the package I had to cut the gun out of the hard plastic. All that was left of the package was pieces of plastic which I naturally threw away. Without the cut up plastic covering they refused any compensation. I left it on the store counter since it was of no use to me. I feel this is an arbitrary response to a legitimate loss. I hope this isn't representative of the high standard that I've always thought Hobby Lobby adhered to, but perhaps instead a single store's misrepresentation.
Kay Garner
Long-time customer

I ask 2 store workers for help and non replies. The first says she's off work and couldn't help me, but she help another costumer who came alone and ask for help. The second one which was a young man I ask for help he just kept walking. When ask about a price for the items that were purchased the cashier says that the items wasn't on sale, but the sign where I got the items says 40% off.

I was in Massachusetts and went to the Hobby Lobby store and upon walking in the check out lines were very long. There were only two registers open. After shopping I waited in line for over five minutes at the first cashier, before she asked for help with customer she was having trouble getting a price check for. I waited a few more minutes before going to the other line. I then went to register number 2 and the young man walked away from the register without saying Excuse me, one moment. I said to him do you not see me and he stated "oh I will be back." I really wanted the items I was trying to purchase because they were on sale at a great price. I have never experienced this before in Hobby Lobby store before and was very disappointed.

I've recently seen on social media Hobby Lobby was being accused of racial profiling. I've shopped at Hobby Lobby for years and never experienced it till my recent visits. I was remodeling my bedroom and made several trips looking for the right wall art sometimes visiting twice a day for measurements. I noticed every time I walked in the announcement shouted security isle —- Moline police department on line Now this wouldn't of been alarming or noticing to me but since it was every visit I made I knew what was going on and that I was being racial profiled. When checking out the cashier and manager in front of the store was very rude while rolling their eyes. The funny thing is I'm a manager myself for a large company and we would never treat any of our customers as such good luck keeping customers with these type of racist tactics.

I called hobby lobby to ask if they has and item I was put on a brief hold until I get someone I thought was going to help me I ask her if she had double wide bias tape in ivory she told me no then I asked her if she could order it for me and have it ship to my house she said no then she said you can order it on line my self I ask her to help me my to place my order she told me to get someone at me house to help me then I said there is no one to help me the she said she could not help me I thought it was the worker responsibility to help customer on the phone she was rude to me and hung up on me

6:25p 3/4/20 purchased an Easter decoration and the cashier wrapped it. When I got home and unwrapped it an ear fell off. I wanted to exchange it for one that was not broken. He refused. My total purchase on the receipt was $120 and this item was $2.99. I was not even asking for a refund only an exchange. He was very rude and dismissive. Will never go back in this Hobby Lobby again.

Store #577

My sister and I went for last minute Valentines Day items. We first stopped by the floral section then made our way around the store till we got to the Valentines aisle. While looking for items my sister mentioned that an employee kept looking at us. At first I just told her he's not cause he was stocking/moving Valentines items. At the line I noticed an employee staring at us and she wasn't trying to hide it. Now that was making me uncomfortable, didn't say anything because I didn't want to make a big deal. When we were called up next the women followed us and literally stood a little bit away at the end of the register while I unloaded my items from my bag to the counter. I don't know if the employees do that with every customer but I did not appreciate being kept an eye on while shopping. That is rude, invading my space and uncomfortable. Only staff that was polite to my sister and I was the cashier Allison A, thank you for treating us like customers.

Saturday February 1st 2020 my husband and I were to Hobby Lobby . We bought 9 different items and expend $77.41. One of the items was a metallic Home Décor for our house (I paid $17.49). We paid all these items at 7:55pm. The store closed at 8:00 pm. My husband loaded the items in our car except the metallic Home Décor. Later we realized that we did not bring the metallic Home Décor and we came back to the store. All shopping cars were inside the Store. Sunday the store was closed. Today, Monday February 3rd in the morning, I went to the store and I asked if somebody returned the item or an employee found it in the shopping car. One of the cashiers told me that the shopping cars are entered to the store right after the store closes. The cashier spoke with the manager of the store. The manager informed that nobody returned the item. When I asked if anything can be done, they told me that I have to pay the full price for the item when on Saturday was 50% off. The manager did not talk with me and they did not give me any reasonable solution. While I understand that it was our mistake I was expecting that they will offer me the item for the same price that I paid on Saturday. I am not going to return and buy anything else at Hobby Lobby.
If you want to contact me, please do at Claudia.[protected]@gmail.com

Thursday, January 16, 2020: Don't we all know that all the items (without a credit sign and without any subtractions at the end) on the right column of the sales slip are our charges. I noticed a charge for $9.99 and under it a $4.99 which was the sale price of the same item (Paper Studio). So not only was I charged the correct half price of the item but also the full price on top of that. I also confirmed it later using the calculator. Also, Hobby Lobby does not use SKU numbers making it harder to identify a specific item. I knew I had no other purchaes for $9.99. However, when I told the manager this was a mistake, she doubted my honesty though we checked off all the items. I asked her if she thought I had it hidden in the car (since I'd already taken my purchases out and was looking over my slip). Her words: "Do I have to check?" "No!" I replied. I was embarrassed to think she suspected me of dishonesty, though it is conceivable individuals may do that. The cashier for the refund the manager authorized (not the orginal cashier) was very gracious saying that mistakes like that do happen.

My question is: How can an advertised sale item keyed into the system appear on the checkout charging BOTH the original price and the sale price? Will Hobby Lobby be able to address this glitch for those unsuspecting customers? The only solution I can think of is to never neglect checking diligently the sales slip before walking out of the store, though sometimes this can be difficult to do on a tight schedule. Your word may not suffice.

I went into the hobby lobby store in morton grove, il 60053 (a relatviely new location) and this was my first visit ever to a hobby lobby. I was told they are a christian store and closed on sundays, so I wanted to give them my business to support them.
I will never visit a hobby lobby location anywhere again. Verrrrry, very rude, unprofessional and unhelpful employees ever! I encountered three employees and each and every one was unfriendly and not helpful. I bought some fabric and "she" (no name tag) was so cavalier and of no help at all. The cashier (janette c listed on my receipt) was giving the person ahead of me a hard time while checking out and when it my turn - no greeting, no smile no acknowledgement, not even a thank you. (there was only one cashier). I could have very easily gone to the michael's across the street, which is normally where I spend my money, but thought i'd give hl a chance. My mistake!
I went online and now see hobby lobby gets lots of complaints and not just this store or even in il. It appears their poor customer service, discrimation and harassment happen in many states! Very sad!

I am retired and went to your store with my daughter to get some ideas for Christmas on the evening of November 30, 2019. We always take our time and have fun looking but for an unknown reason were followed around the whole time we were there. A woman followed my daughter and a man kept watching me. Suggestions: a few larger shopping carts (we had no place to put our coats but in the carts) and a bucket or small container to put "little" things in without them falling out of the cart. When we went to check out the man raised his voice unnecessarily saying "No one shops for 3 hours!" and he could "arrest my daughter for stealing" because she put a few small items in a case she was buying to keep from them falling out. The woman watching her saw her put the items in but did not offer any assistance or solutions. We were both so upset that we left half the items there and the girl at checkout did not assist either of us with our coupons. Between the two of us, we have over 55 years working with customers. Businesses usually would like customers to take their time and enjoy their stores. The longer you shop, the more you buy...right? Your Orem store blew it! We were and are both embarrassed, and very upset. I hope you might try my suggestions and help make shopping at your stores more pleasant for any future customers.

So im in check out and im about to pay the girl I hand her an old $20 bill as policy they check the big bills under a light she had the bill double checked by 2 other workers before calling the manager up bec some green light wouldn't show up when she ran the bill I told her I got money from the atm and it gave me a bunch of old $20 bills. The manager came up checked it again under the machines light and askec me if I had another form of payment I said yes but I didn't want to use my card he said we cand except my $20. I was so pissed off I walked out without my items.
First of all my time was wasted having my $20 bill being passed around from worker to worker an not to mention the girl checking me out had asked for my other $20 bills that were also old I was so hesitant to give her. Secondly the manager didn't even bother to use a counterfeit pen on my bill which was stupid obviously if ur machine isnt doing the job go to the next step.
Well I bought a counterfeit pen from staples and checked all 9 of my $20 bills all came out clean. Def not happy about how they were.

I was at hobby lobby on Wednesday, as soon as walked in I had staff following me around the store watching me. "Stereotyping me". I felt very stereotyped, as I went to the register to buy my items I was watched as I paid for my items, on the way out the door the staff proceeded to take pictures of my car, I asked can I help you? He said no, and continued to take pictures of my car. All I did was walk in the door and got stalked for assuming I was going to steal items from the store. It was very uncomfortable and not sure I will ever be back. I should not have been treated like that!

First time in this store and I go to check out. The cashier doesn't say hello or anything and I hand her my coupon and she smarts off telling me I cannot use it on sales items. That fine I knew that but I honestly did not check the price on a single item I purchased. I got smart back and said just check me out. The manager I am assuming asks if everything is okay and I say no and she turns to the other employee and starts talking to her again. Then the cashier wraps both of my ornaments in the same paper. I start to leave and the cashier tells the person behind me hello how are you. I will not ever go back in this store. Store # 804

For years I have shopped at hobby lobby for both personal and business. I have always used the coupon when available and used for two transactions if I was buying personal and paying with my personal credit card and business when paying with the business card. Today the cashier would not let me use a coupon for two completely separate transactions, something that has never happened. They told me it has always been this way but that is false as I have always paid separate and used separate coupons for business and personal. This really upset me and I was embarrassed severely as they basically called me a liar in the fact that I have always done this. Very disappointed !

This company not only has the rudest employees and management that doesnt give a [censored], but they cant even bother to coordinate what they say they have online in store with what actually is in store. Most pathetic seeing section ive ever seen but tons of xmas and pottery deco JUNK. Wasted trip wasted time wasted patience. To hell with hobby lobby wasting peoples time by lying to them about stock.

As I'm waiting in line and the customer in front of me was checking out, as he was the employee Named Rita G started talking to another customer in another line and started ignoring him. He said thanks have a good day and she still continued to talk to someone else. As I approached the desk she said nothing to me but continued to talk to the other customer. And I wait there not being helped for almost a minute she finally starting ringing me up. Doesn't say anything to me and still continues to talk to someone else. Only when she has my total does she tell me my total I give her the money and she gives me my change I said thanks and she replied and said nothing to me once again. Now I'm not the type of person to typically complain about service, but when I'm being completely ignored and not even thanked for my purchase I think that's completely not ok. I love Hobby Lobby and I will never return to this location again.

I had four items all the same with one being a different price, a lower price. A manager was paged several times, never showed. I waited well over 10 minutes. There were several long lines of people waiting. This was very unacceptable treatment of a customer. I am a very laid back person, but this was ridiculous. Poor treatment of the cashier, very unprofessional behavior. Someone needs to check out what these managers were doing that one couldn't come settlement this issue. Everyone in line was aware of what was going on. I'll think twice about going back to hobby lobby...

Tonight during my trip to hobby lobby there were 3 registers open. Only 2 had lines on them. I did my shopping and paid on the register all the way to the right. I wasn't able to catch the name of the older gentleman with glasses 50s/60s on the register all the way to the left. Instead of letting customers know he was open he was hiding in his register. Literally. I walked over to ask for help and before I got to him he duck on his cubicle/register area. Should of been the first warning sign right there. I didn't care and proceeded to walk towards him. I asked him for help on an item hanging on the wall. His reply was I can't get on a ladder, to which I said well can you call for help then? He told me yes thats what he's going to have to do. Again the other 2 registers were busy with lines. The next 5 minutes my mother and I just stood there looking at this older gentleman. He didn't move. Then we asked him if he was going to get the help/call someone. He literally just stood there. No pager, he didn't even look at someone, but repeated the same as before. I felt like I was in one of those pranked shows, or it was a joke. Finally we walked out because if you're going to hire people who can't even bother to call someone who can help when they clearly don't want to, is not the place I want to shop at.