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Hilton Worldwide / Hampton Inn Customer Care Service

Hilton Worldwide

930 Jones Branch Drive
Mc Lean
United States - 22102

Customer Support Phone Numbers

+1 570 424 4950 0 0
+1 570 343 8415 0 0
+1 301 468 0163 0 0
Asia Pacific Regional Office
Vision Crest Commercial
103 Penang Road #09-01/07
Singapore 238467
Phone: +65 6833 9888

Memphis Operations Center
755 Crossover Lane
Memphis, TN 38117

Hilton Worldwide / Hampton Inn Complaints & Reviews

Hampton Inn & Suites / charged 4 times for 1 night!

Cadiz on Sep 17, 2017
Please check your credit card statements. I paid with a CC and received a receipt on check out for the correct amount. Upon checking my statement, I had been charged 3 more times for the same room, but this time the charges were more. I have had to call the Hotel and the CC company in...

Hilton Worldwide / Hampton Inn / Never again

Nistor on Aug 28, 2017
The most terrible Hampton Inn is on route 17 Mahwah, New Jersey. It's very dirty and filthy. Looked more like a cheap motel on a highway. Our room wasn't clean enough, towels were with disgusting stains. The staff was rude and inattentive. I'm so disappointed with them because I feel like...

Hampton Inn / Unethical Behaviour

Dean Stoltzfus on Jun 26, 2016
June 25, 2016. Our college level baseball team playing at SFA that weekend booked serval rooms. when they arrived after Playing in 100+ weather they found out there was no water. The office said would be back on by 5pm(several hours from that time) Not a big problem yet. The water did not...

Hampton Inn / Service

Sohagsajid on Dec 27, 2015
I booked a room in Hampton inn, 545 greenfly rd, Lancaster, PA by booking . Com. They gave me a confirmation number. But when I went to the hotel at 9 pm with my wife and 2 babies. the frontdesk said they don't have any room and they don't have any information about me.I confirm...

Hampton Inn / Bad Hotel, Insulting General Manager

Illinois Ripped Off on Oct 10, 2015
Having stayed at approximately 50 Hampton Inns and Hiltons around the world this was the worst run I've ever seen and will NEVER, EVER, RETURN. Point in fact I challenged the "100% guarantee". My general impression is the staff is very young. Most seem to be college age and no...

Hampton Inn / Accident

Beatrice James on Jun 16, 2015
My husband slipped and fell in the rest room at the Hampton INN in Atmore. He walked in the restroom and slipped on a puddle in a puddle of water. Apparently the Toilet from the above floor was leaking and caused this to happen. When I reported it to the District Manager Dan Kania. All he...

Hampton Inn And Suite / Scam

Bobbie S. on Mar 20, 2015
I was contacted on March 8th concerning a room I booked in Orange Beach, Alabama. I had plans to go to Orange Beach March 8-11) and I booked a room at the Perdido Resort Hotel in Orange Beach. I paid for the first night on two rooms at this hotel. I received a call from the hotel on March...

Hampton Inn’s Inns And Suites Hilton / Steve Juan Diaz Mostafa Mustafa Hamouch Criminal Ring Motel Hotel Hilton Fraud ID Theft Card Credit Corporate Coverup Ebay Paypal Internet

listen to this on Feb 19, 2015
Our Company shipped a package to : Mostafa Hamouch 12611 Memorial way Moreno Valley, Ca 92553. 1-951-571-7788 A Warning to Stores: please do not ship to this address! Nine months later, I get a charge back stating that the buyer denied buying anything. YES, you can get a chargeback after 9...

Hampton Inn / Awful hotel

Renea Rainey on Nov 7, 2014
This is the nastiest, run down Hampton Inn I have ever visited!!! This place is a dump. The stains on the sleeper sofa are disgusting!!! They change the dining area to the stupid "common area", yet the rooms are awful. The smell is nauseating and I certainly do not trust the cleanliness of...

Hampton Inn / Unfair treatment

Angelrr49 on Oct 9, 2012
was treated completely INAPPROPRIATELY, by my manager, Debra Maxwell, I had told her some issues we were having with another employee and she never did anything about it, so when it continued for the past three days, I decided to go to Tanya, the assistant manager, in doing this my bo...

Hilton - Hampton Inn Rocky Point Tampa / Customer Service or lack thereof

KelBelleFL on Sep 25, 2012
In all the years our family has stayed at Hilton properties, I have never been so enraged at the lack of care and concern, and lack of integrity at a Hilton hotel. My 9 year old daughter had accidentally left her beloved blanket in her bed the morning we checked out, it was around...

Hampton Inn / unfair actions

SamD2007 on May 15, 2012
I worked for this hotel from october 2010 to march 2011. I first was hired on as a housekeeper and then was promoted to front desk clerk. The first couple of months went fine with no complaints and then they started to show their true colors. I went from working the 3 to 11 shift that i...

Hampton Inn / 10 year old looking desk jockey had the power and authority to ruin our weekend

Balme on Apr 13, 2012
After traveling over 7 hours with three small children on our first vacation in 10 years, (the best I could manage was 2 days off) we arrived at the Hampton Inn in Arcata CA with which we had made reservations 4 months ahead of time, only to be told that our room had been given away 45...

Hampton Inn / Incompetent Front Desk Clerk

chikn on Dec 7, 2011
I work for FEMA and when I checked in to Hampton Inn 10-20-11 located Hershey, PA. I gave the desk clerk a tax exempt form for the state of Pennsylvania, The next morning when I checked out I notce that the taxes had not been removed from my check out receipt. I asked the desk clerk, could...

Hampton Inn / Subpar conditions

*_Mike_* on Nov 14, 2011
Was forced out of my house due to plumbing issues and stayed at the Hampton Inn in Hanover, Pa with my wife and 2 children. Apparently they dont care about thier guests in the least. We had roof construction directly over our bed at 8am everymorning for 2 weeks. Particles and debri fell...

Hampton Inn / Hotel Booking Problems

messk8 on Aug 3, 2011
Hampton Inn, Bethlehem PA. We book three rooms for the night of my nephews wedding. We were promised that we could also have a rollaway bed at an extra fee which I agreed to. When we got to the hotel the room with double beds were not much bigger than single beds and they had no roll away...

Hampton Inn / BEDBUGS

hokiegirl02 on Jun 11, 2011
First off I will say that it's a real shame that this hotel is so nice, but a rude staff and a rude manager will RUIN anything. I am a seasonal employee who stayed at this property, every morning my friend would wake up with bites on her, since we were going to the water park during...

Hampton Inn Garden City / Unauthorized illegal credit card charges

123 on May 6, 2011
When my family and I got to the hotel, I used a credit card that we reserve ONLY for hotel transactions.We stayed overnight and returned home the very next day. There is NO confusion here. I just opened my credit card statement today and there are unauthorized charges to my credit card for...

Hampton Inn Temecula California / General Manager very rude

Pit K on Feb 7, 2011
Recently, on a trip to Temecula California to bury my wifes mother, we experienced a level of customer service so poor I felt compelled to let as many people know about it as is humanly possible. Our adventure began at the Hampton Inn on Jefferson Street in Temecula California. Please note...

Hampton Inn-suites / Rude general manager

Alberto on Jan 25, 2011
On January 1st, 2011 my Mother-in-Law, Mary, passed away peacefully in her sleep. Because she was a community leader, a great many people attended her services. My wife and I flew directly from Georgia to California to arrange Mom's funeral services, which also included reserving rooms for...

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