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2.7 59 Reviews

How responsive is Hilton Hotels & Resorts's customer service?

19 Resolved
30 Unresolved
A rare visitor 🌥️
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1:49 pm EDT
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Hilton Hotels & Resorts Hotel reservation

When booking a room in Miami at Hilton Miami Blue Lagoon, on Hilton Hotels web page, we received confirmation from the Hilton website that our room was reserved and we also had free cancellation due to being Hilton honor members, but when we called the hotel 24 hours in advance to cancel we were told we booked thru a third party and had to cancel through them. We were told we booked thru GetARoom, which we didn't, so after getting the number from Hilton we called GetARoom and told them we needed to cancel. We were given a cancellation confirmation number but unfortunately after pressing several people over several months it turns out GetARoom never informed Hilton and therefore Hilton would not refund our money. We have reciepts and confirmation that we had FREE CANCELLATION to no avail and neither company will acknowledge our complaint.

Desired outcome: Total refund on free cancellation

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8:17 pm EDT

Hilton Hotels & Resorts room

Reserved a room with a king bed and a pull out couch because there were three of us . We got a confirmation for said room, but when we arrived Saturday they said the room that was available only had a king bed. My 43 year old daughter ended up sleeping on the floor! W e requested a roll away but they said a rollaway would not fit into such a small room! Having paid $300.00 for the night, I expected way more from Hilton Hotel. Extremely disappointed! Very hesitant to stay at any Hilton Hotel ever again!

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Hilton Hotels & Resorts lack of management, rude employee

Sept 14-15, 2017. Checked in, front desk employee was very nice. Left for a function and returned at midnight. There were approximately 50 or so people partying in the lobby. Very loud, all hotel facilities were closed so they continued to party in the lobby. People were coming in off the street after midnight bringing liquor in. Our room was close to the noise so I proceeded to front desk and politely asked the employee to move us far from the maddening crowd. There were people running up and down the halls in their underwear! The gentleman on front desk that night was very angry, in general. He reluctantly gave us another room. The party continued well in to the night until the police arrived by 3pm. There appeared to be no management on site. This should have never escalated to the degree it did. The next morning upon check-out I mentioned it to the front desk clerk and she didn't seem to care one way or the other. Not even an "I'm sorry, I will speak with management about it", nothing. I wrote a letter to management and never got an acknowledgement. Really disappointed, will look elsewhere next time.

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6:26 pm EDT
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Hilton Hotels & Resorts hotel

[protected]
Just checked in Hilton, my reservation through Priceline express deals. The deal was misrepresented as 4 atar. The room is sustandard, carpets torn and dirty, wall papers falling apart. When complained to management, I was told this is what I get through Pric r line, if I want renovated room, I have to pat more.
The room was advertised as 2 star by priceline, it is hardly a 2-star. I need reimbursement.

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Update by Vida Tara
Aug 11, 2017 6:29 pm EDT

Got an advertised 4 star reservation at San Fran Hilton, through Priceline express deal. Room is substandard and hardly a 2 star. Don't be fooled by Priceline and Hilton.

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Hilton Hotels & Resorts hhonors customer service

I stayed at a Hilton for 75 days in 2014. I asked the front desk to sign my account up for Hilton Rewards (obviously). Now two years later, I discovered they never did this, and Hilton's customer service is denying all of my points because I didn't discover this till now. I travel a lot, and have a long career ahead of me, so it's their loss. I will never stay at a Hilton again. Smart move.

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Angry Old Woman
Marietta, US
Oct 04, 2022 1:02 pm EDT
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My story is long, but on the short side, I had a hard time understanding the agent when I was booking a ONE NIGHT ONLY stay at a HAMPTON INN in downtown Atlanta. Apparently, it was an advance purchase reservation (never heard of this service with Hilton). Money was immediately taken July 12 for a September 22 stay. Hilton says I was made aware that this $350.00 for ONE NIGHT was un-refundable. I actually called the hotel Directly, and there was No record of my name or confirmation number in the Hilton system. The agents - other than the nice woman in Atlanta- were not American- very heavy accents, and the rudest people I have ever had a phone conversation with. I guess taken advantage of older people is easy for Hilton. Tried to resolve it. Still out $350.00. Next time , I will pay as much as double the rate to never stay any Hilton own property again.

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6:34 am EST

Hilton Hotels & Resorts Hilton honors points

This is just a warning to all "newbies" to using Hilton Honors Points for hotel stays. First, there are many "rules" about when and how you can use your points! I am not a frequent traveler, so, I had no prior knowledge about using 'points' for a hotel stay. However, after a stay at a Hampton Inn which is part of the Hilton Honors points family, I started to receive emails and phone calls about joining the Hilton Family. They advertised it as a way to earn points and levels, so that you would receive certain perks every time you stayed at one of the Hilton Family Hotels. Also, I knew that I had about 2 and a half years before I would be attending a convention at a Hilton Hotel in Florida. (So I have been busily saving up my points for this one particular event) About 8 months before the actual event I went ahead and made my reservations at this Hilton Hotel.
The second important fact: I have just found out that I can't use my points on a pre-existing reservation! It is up to the HOTEL to determine when and how you can use your points. You cannot split your stay by using your points to cover two nights and paying for two nights. Also, regardless of the "Rule Book" about the number of points it takes to book a 'priority room, ' don't count on that. At this Florida Hilton to use points during this particular weekend, you had to have 147, 650 per night!
My final observation is this, for the frequent business traveler, that is just looking for a nice comfortable room for one or two nights, I believe the use of the Hilton honors points is probably a wonderful perk. However, if you are like me and you want to use your points for 'that great vacation' discount, BE WARNED!. Each hotel that accepts 'honor points' gets to make up its own rules about how they will let you use your points. It is NOT a "Point for Cash' exchange. The RULES will vary from hotel to hotel and from high season to low season.

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Hilton Hotels & Resorts - Worst hotel experience

I pulled into the driveway and was greeted by an attendant. I told him I was checking in and was planning to return my car to Hertz. He informed me about the Hertz emerald drop-off desk and drop box. At no time was I informed to move the vehicle or where I parked was inappropriate. They never asked about my keys. I proceed inside to check into the...

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Hilton Hotels & Resorts - Advance Purchase Reservation

Buyer Beware!!! Using Hilton Hotels & Resorts Advance Purchase Reservations system prevents you from getting a refund…PERIOD! I showed up at the counter of the hotel I had booked reservations with online using the advance purchase option. Desk clerk could not find my reservation. As it was during the unprecedented snow event that was occurring (6' of snow!...

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Hilton Hotels & Resorts Deceptive promotional vacation

I filed a complaint with Consumer Affairs and the BBB following my recent experience with Hilton Hotels.

As a Hilton Honors member, I was solicited and purchased a promotional Hilton Grand vacations 2-night, 3-day stay in Park City, UT. I made my purchase and was told at the time of purchase to call back to book my stay. The terms of my purchase were $200+ tax for 2 nights, 10, 000 Hilton points, and a $200 gift certificate to use for another Hilton stay in return for attending a 2-hour sales promotion.

On the sales call, I requested that I be permitted to book in February due to the favorable snow conditions that time of year. I was not at any point told that there would be additional charges for booking that time of the year. After purchase, the sales associate when through a long, scripted statement of the terms and conditions, which were to include a clause of “additional charges may apply”. There was no mention of under what condition additional charges may apply, or what the dollar range of those charges might
be.

I called recently to book my trip in February, and was told that I would be charged an additional $100 for booking during “peak season”. This is abhorrently dishonest not to disclose this charge at the time of purchase. It is a violation of consumer protection laws that I was not given the opportunity to make an informed decision about my purchase. Blanket statements such as “additional fees may apply” are not an appropriate disclosure of the fees associated with purchase.

This is all beside the fact that this is simply dishonest of the Hilton Corporation, and is a risk to its reputation if it continues to deceive its customers. I have contacted Hilton Hotels and await their response.

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Hilton Hotels & Resorts this hotel is a rip off

i booked a room with Hilton Hotels directly for feb 22 weekend the room was not cheap it was in the city so i expected that however no one said anything to me about a parking charge. i have stayed at hotels all over the world and i have never been charged to park as a guest much less $47.00 for 1 night parking. not only is this a rip off but after paying the hotel to park in their parking lot that was way away from my room where i had to go thru a building just to get to the building my room was in i found out right across the street from the main entrance was a public packing lot. this parking lot not only was way closer to my room it was also $15 a night cheaper. when i checked out i asked why they were so much more? the man was very rude and said "its the city you could have parked next door" and i told him i would have if i would have known it was there. his reply was " o well have a nice day NEXT PERSON" i would never stay here again nor would i ever recommend to anyone to stay here.
Hilton Hotels this is not how you do business!

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Idocare
Washington DC, US
Mar 01, 2013 2:39 pm EST

I pay for parking all the time at Hotels. You must not stay at Nice hotels.

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Hilton Hotels & Resorts job enquiry

want toknow that this mail is true or fraud?
Corporate Office - physical address
1170 Spring Street, Elizabeth, Nj, New York U S A
[protected]
Tel +[protected]
Website: www.hiltonhotels.webs.com
Email: hilton.[protected]@usa.com
JOB OFFER LETTER:
Dear Applicant Congratulation………..VIPIN KUMAR

1.0: There will be no interview since this is manpower job where anybody is fit to work excepting at the health and management sector where the Company required at least first degree /diploma holders in job related.
Through the curriculum vitae/resume of contacted expatriates recommended for the project. Congratulation you have found qualified as one of the expatriates to resume work as soon as possible. A copy of your APPOINTMENT LETTER has been forwarded to our Lawyer ROBERT WATSON in U.S Embassy High commission New Delhi India.

1.1: DATE OF RESUME YOU ARE REQUESTED TO RESUME WORK IN THE OFFICE ON 02/29/2013

2.0: JOB LOCATION 1170 Spring Street, Elizabeth, Nj, New York U S A

2.1: JOB TITLE/DESCRIPTION: COOK-(JOB CODE NO-QRT76/KSJ1674)

3.0: WORK PERIODS:
Mondays to Friday, with break period between 12.00: noon to 2.00pm. Expatriates are entitled to a one (1) month paid home leave.

3.1: SALARY INDICATION:
Monthly Salary of $6, 500 U S D (Salary can be transferred to any Bank or Country of your choice and all transfers must be made in conformity with the existing tax situation in America.

3.2: ALLOWANCES:Hazard/Inconveniences allowance, 10% of Basic salary.
Entertainment allowance? 10% of Basic salary
All allowances are paid weekly and locally in USD. Equivalent at the existing exchange rate.

4.0: PAID HOME LEAVE:
All expatriates are entitled to a one (1) month paid home leave, which can be taken once at a time or two (2) weeks apart one different period.
All expatriates shall be entitled to a leave allowance (in USD$) of an additional 100% percent of their basic salary.
Free to and free tickets to cover the span of their home leave.
* **********No allowances on leave period

5.0: SAFETY AND SECURITY:
Safety and Security of personnel Local/Foreign) and Facilities on Job Locations and Communities are not small issue, and have been seriously considered to ensure and assure hitch free operations.
All operations on Job Location are designed to adhere strictly to the Health Safety and Environment (HSE) Policy as applicable in the job location.
All expatriates are entitling to a free and mandatory safety courses on Job Locations to be delivered by qualified safety and environment experts.
All safety wears shall be provided by the Company at Job Locations e.g. Gloves, Shoes, Shirts, etc. at applicable in the job location.

6.0: MEDICAL/HEALTH SERVICE FACILITIES AND INSURANCE PLAN FOR FAMILY:
All expatriates shall be entitled to a comprehensive health care service, which are to be administered by Medical Experts on Job Locations.
In a case of emergency situation, an expatriate will be flown to his/her home country or any country suitable for the best medical attention.
This decision can be influenced by the findings of the Company's medical experts, unless the expatriate in question states otherwise.
After three months of service all expatriates will be entitled to a Health Service Insurance Plan (HSIP) for family. The Health Service Insurance Plan is designed to cover only three (3) members of your family.
The Health Service Insurance Plan (HSIP) allowance can also be paid to the expatriates at the rate of $1000.00 per family member per month ($2000.00 per month) which can be transferred on monthly basis without being subjected to tax.

7.0: FEEDING AND ACCOMMODATION:
Accommodation and feeding shall be provided for all expatriates by Company.
All cuisine (Intercontinental/Continental) will also be provided.

7.1: TRANSPORTATION:
An official vehicle shall be provided on 24 hour daily basis to all expatriate for local transportation.
A round trip flight ticket to cover the span of your contract engagement will be provided and delivered to you on the completion of your relevant travel documents and
Immigration particulars.

7.2: ADDITIONAL SERVICES:
Recreational/Sports Facilities shall also be made available at the disposal of all expatriates with no expenses to be incurred.
Laundry and Dry Cleaning Service will also be made available to all expatriates by the Company laundry and dry cleaning unit.

8.0: TELECOMMUNICATION/INTERNET FACILITIES:
There are standard telecommunication facilities and internet services at the disposal of all expatriates, and same shall be accessible to all personnel (Local/Foreign) without any charge or expenses to be incurred.
Cellular Phones can be obtained by expatriates from the Local dealers/Service Providers in U.S, but must be used in accordance with the safety regulations on Job Locations.

9.0: FAMILY STATUS ARRANGEMENTS:
Family status arrangements can only be applied after at least three (3) months of service. The Application of family status arrangement indicates that an expatriate will be entitled to a free visa and air fare for his wife or Spouse or any other family member which is to be provided by the Company through the Travelling
Agency/Consultant.
Expatriates who intend to travel with their wife/spouse within the first three (3) months of contract engagement will have the cost of visa and air fare being borne by them and can only be reimburse after three (3)months of service.

10.0: INTERVIEW:
There will be no interview since this is manpower job where anybody is fit to work excepting at the health and management sector where the Company required at least first degree holders in job related.

10.1: Interview on arrival is designed to facilitate a cordial relationship between expatriates and firm as well as the organizational structure with respect to the project scope. Interviews are also designed to ascertain claims on working experiences and academic/educational qualifications, and should any claim be found wanting the affected expatriate would be deported and such done in conformity with the legal provision? Among reasons for interview on arrival is to establish expatriates area of interest considering the project scope in order to facilitate an efficient division of labour on Job Locations with respect to the organization structure.

10.2: Only expatriate who are satisfactorily committed with their genuine interest and ability to travel established will have their information sent to the U.S
Embassy to enable them meet with our representatives for the necessary assistance before they embark on travel for the commencement of work.

11.0: CLAIMS/ENTITLEMENTS:
All expenses incurred in relation to this Job/Contract Engagement Process are liable to reimbursement within 72hours on arrival. Such expenses include cost of obtaining medical certificate, Immunization/shots in the case were an expatriate gets such service from a special or personal doctor. Cost of obtaining Job Contract Engagement papers and Travelling Documents. Cost of transportation to the embassy on the date of appointment if found satisfactorily committed.

A prove of payment in form of an official receipt will facilitates a prompt reimbursement of all claims/expenses. With respect to the expected time line of the project take-off ensure the processing of all travelling Document/immigration particulars etc. in record time.

If the conditions stated above are acceptable to you, you are hereby directed to contact the embassy through Lawyer, Robert Watson for processing of your relevant documents/immigration particulars to facilitate your travel to U.S.A. for commencement of work.

VISA/WORKING PERMIT PROCESS:
HILTON HOTEL U S A, have mandated a reliable LAWYER who is working Under U.S, Embassy New Delhi India to assure immediate visa processing for all appointed applicant coming from China, India, Pakistan and UAE round the Asia to avoid delay causes by visa processing.
You are hereby advice at this stage to contact, Lawyer, Robert Watson {via email) BY sending a scan copy of your international passport and 2 photo ID for processing of your contract engagement papers review and endorsement before commencing the procurement of your relevant travel/immigration papers to enable us ascertain your commitment to the project take-off. Due to the sky-scraping number of applicants that we have on our database, all appointed applicants are given seven (7) days to comply with every requirement demanded by LAWYER ROBERT WATSON in U.S Embassy to get their VISA.
All employee that are unable to meet the seven (7) days deadline given will automatically be disqualified with all personal information deleted from our database for employment.

Urgently, Contact the Lawyer via e-mail or by phone using the contact details bellow for processing of your visa:- Attn-please make sure you follow his instruction to avoid delay of your visa
Lawyer: Robert Watson.
Tel: +[protected].
Fax: +[protected].
E-Email: [protected]@yahoo.comVISA/PERMIT DEPARTMENT U.S.A High Commission Embassy
Shantipath Chanakyapuri, 110021. VFS Office in New Delhi. India.

You are responsible for your visa fees while HILTON HOTEL LTD. Is responsible for your air-Ticket? Air-Ticket will be send to our lawyer as soon as your visa is issued.

Proceed immediately for visa and follow the instruction of the Lawyer and get your visa in due-time to ensure confirmation with our record for immediate delivery of your Air-Ticket together with your Appointment Letter hard copy direct to the Embassy office in New Delhi India via DHL Courier service.

Hilton Hotel Ltd. Have informed the Embassy to approve your invitation to issue your visa without any delay.

NOTE: Hilton Hotel Ltd. Are not responsible for your visa Processing, Application, Registration, Visa Fee, You are responsible for that, we strongly advise you to apply for your visa and take-care of the responsibilities, charges that may involve in getting your visa. HILTON HOTEL LTD will be responsible for your air-ticket.

Hard copy of your Appointment Letter will be send direct to the U.S embassy in new Delhi as soon as we confirm that you have apply for visa and ready to join the Company.

******The U.S.A Embassy has also been informed in this regard for official record; your present location and a day-time telephone number would also be required for sake of efficiency and correspondence.

After travel schedule/arrangement has been concluded by the embassy, you will obtain a Travel Pass Identification Number (TPIN) which you will forward to our Company bank for one month upfront payment to meet Basic Travel Allowance (B.T.A) and other financial constrains that may arise before you arrived United State of America.

The job programmed Schedule will be made available in due time (no distant time). As a mark of commitment, HILTON HOTEL LTD. Will be responsible for 80% of your total travel expenses while, you will be responsible for 20% only.

NOTE THE FOLLOWING>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
******Your contract agreement will be sign and send to you via DHL Courier Service as soon as we confirm that you have apply for your visa, This is a provisional appointment; final acceptance is subject to applicant meeting the Company requirement.

For any query or question, please contact our 24 hours customer care services via Tel +[protected]. In case of conjunction in network please keep trying till you are put through.
Regards,

Managements

HILTON HOTEL LIMITED UNITED STATE OF AMERICA NEW YORK
Website: - www.hiltonhotels.webs.com

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12:19 am EST
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Hilton Hotels & Resorts job offer true or not

HILTON HOTEL U S A NEW YORK
Corporate Office - physical address
1170 Spring Street, Elizabeth, Nj, New York U S A
[protected]
Tel +[protected]
Website: www.hiltonhotels.webs.com
Email: hilton.[protected]@usa.com

JOB OFFER LETTER:

Dear Applicant Congratulation………..Suribabu.M

1.0: There will be no interview since this is manpower job where anybody is fit to work excepting at the health and management sector where the Company required at least first degree /diploma holders in job related.
Through the curriculum vitae/resume of contacted expatriates recommended for the project. Congratulation you have found qualified as one of the expatriates to resume work as soon as possible. A copy of your APPOINTMENT LETTER has been forwarded to our Lawyer ROBERT WATSON in U.S Embassy High commission New Delhi India.

1.1: DATE OF RESUME YOU ARE REQUESTED TO RESUME WORK IN THE OFFICE ON 09/1/2012

2.0: JOB LOCATION 1170 Spring Street, Elizabeth, Nj, New York U S A

2.1: JOB TITLE/DESCRIPTION: STORE KEEPER-(JOB CODE NO-QX79/KSJ1314)

3.0: WORK PERIODS:
Mondays to Friday, with break period between 12.00: noon to 2.00pm. Expatriates are entitled to a one (1) month paid home leave.

3.1: SALARY INDICATION:
Monthly Salary of $6, 300 U S D (Salary can be transferred to any Bank or Country of your choice and all transfers must be made in conformity with the existing tax situation in America.

3.2: ALLOWANCES:
Hazard/Inconveniences allowance, 10% of Basic salary.
Entertainment allowance? 10% of Basic salary
All allowances are paid weekly and locally in USD. Equivalent at the existing exchange rate.

4.0: PAID HOME LEAVE:
All expatriates are entitled to a one (1) month paid home leave, which can be taken once at a time or two (2) weeks apart one different period.
All expatriates shall be entitled to a leave allowance (in USD$) of an additional 100% percent of their basic salary.
Free to and free tickets to cover the span of their home leave.
* **********No allowances on leave period

5.0: SAFETY AND SECURITY:
Safety and Security of personnel Local/Foreign) and Facilities on Job Locations and Communities are not small issue, and have been seriously considered to ensure and assure hitch free operations.
All operations on Job Location are designed to adhere strictly to the Health Safety and Environment (HSE) Policy as applicable in the job location.
All expatriates are entitling to a free and mandatory safety courses on Job Locations to be delivered by qualified safety and environment experts.
All safety wears shall be provided by the Company at Job Locations e.g. Gloves, Shoes, Shirts, etc. at applicable in the job location.

6.0: MEDICAL/HEALTH SERVICE FACILITIES AND INSURANCE PLAN FOR FAMILY:
All expatriates shall be entitled to a comprehensive health care service, which are to be administered by Medical Experts on Job Locations.
In a case of emergency situation, an expatriate will be flown to his/her home country or any country suitable for the best medical attention.
This decision can be influenced by the findings of the Company's medical experts, unless the expatriate in question states otherwise.
After three months of service all expatriates will be entitled to a Health Service Insurance Plan (HSIP) for family. The Health Service Insurance Plan is designed to cover only three (3) members of your family.
The Health Service Insurance Plan (HSIP) allowance can also be paid to the expatriates at the rate of $1000.00 per family member per month ($2000.00 per month) which can be transferred on monthly basis without being subjected to tax.

7.0: FEEDING AND ACCOMMODATION:
Accommodation and feeding shall be provided for all expatriates by Company.
All cuisine (Intercontinental/Continental) will also be provided.

7.1: TRANSPORTATION:
An official vehicle shall be provided on 24 hour daily basis to all expatriate for local transportation.
A round trip flight ticket to cover the span of your contract engagement will be provided and delivered to you on the completion of your relevant travel documents and
Immigration particulars.

7.2: ADDITIONAL SERVICES:
Recreational/Sports Facilities shall also be made available at the disposal of all expatriates with no expenses to be incurred.
Laundry and Dry Cleaning Service will also be made available to all expatriates by the Company laundry and dry cleaning unit.

8.0: TELECOMMUNICATION/INTERNET FACILITIES:
There are standard telecommunication facilities and internet services at the disposal of all expatriates, and same shall be accessible to all personnel (Local/Foreign) without any charge or expenses to be incurred.
Cellular Phones can be obtained by expatriates from the Local dealers/Service Providers in U.S, but must be used in accordance with the safety regulations on Job Locations.

9.0: FAMILY STATUS ARRANGEMENTS:
Family status arrangements can only be applied after at least three (3) months of service. The Application of family status arrangement indicates that an expatriate will be entitled to a free visa and air fare for his wife or Spouse or any other family member which is to be provided by the Company through the Travelling
Agency/Consultant.
Expatriates who intend to travel with their wife/spouse within the first three (3) months of contract engagement will have the cost of visa and air fare being borne by them and can only be reimburse after three (3)months of service.

10.0: INTERVIEW:
There will be no interview since this is manpower job where anybody is fit to work excepting at the health and management sector where the Company required at least first degree holders in job related.

10.1: Interview on arrival is designed to facilitate a cordial relationship between expatriates and firm as well as the organizational structure with respect to the project scope. Interviews are also designed to ascertain claims on working experiences and academic/educational qualifications, and should any claim be found wanting the affected expatriate would be deported and such done in conformity with the legal provision? Among reasons for interview on arrival is to establish expatriates area of interest considering the project scope in order to facilitate an efficient division of labour on Job Locations with respect to the organization structure.

10.2: Only expatriate who are satisfactorily committed with their genuine interest and ability to travel established will have their information sent to the U.S
Embassy to Enable them meet with our representatives for the necessary assistance before they embark on travel for the commencement of work.

11.0: CLAIMS/ENTITLEMENTS:
All expenses incurred in relation to this Job/Contract Engagement Process are liable to reimbursement within 72hours on arrival. Such expenses include cost of obtaining medical certificate, Immunization/shots in the case were an expatriate gets such service from a special or personal doctor. Cost of obtaining Job Contract Engagement papers and Travelling Documents. Cost of transportation to the embassy on the date of appointment if found satisfactorily committed.

A prove of payment in form of an official receipt will facilitates a prompt reimbursement of all claims/expenses. With respect to the expected time line of the project take-off ensure the processing of all travelling Document/immigration particulars etc. in record time.

If the conditions stated above are acceptable to you, you are hereby directed to contact the embassy through Lawyer, Robert Watson for processing of your relevant documents/immigration particulars to facilitate your travel to U.S.A. for commencement of work.

VISA/WORKING PERMIT PROCESS:
HILTON HOTEL U S A, have mandated a reliable LAWYER who is working Under U.S, Embassy New Delhi India to assure immediate visa processing for all appointed applicant coming from China, India, Pakistan and UAE round the Asia to avoid delay causes by visa processing.
You are hereby advice at this stage to contact, Lawyer, Robert Watson {via email) BY sending a scan copy of your international passport and 2 photo ID for processing of your contract engagement papers review and endorsement before commencing the procurement of your relevant travel/immigration papers to enable us ascertain your commitment to the project take-off. Due to the sky-scraping number of applicants that we have on our database, all appointed applicants are given seven (7) days to comply with every requirement demanded by LAWYER ROBERT WATSON in U.S Embassy to get their VISA.
All employee that are unable to meet the seven (7) days deadline given will automatically be disqualified with all personal information deleted from our database for employment.

Urgently, Contact the Lawyer via e-mail or by phone using the contact details bellow for processing of your visa:- Attn-please make sure you follow his instruction to avoid delay of your visa
Lawyer: Robert Watson.
Tel: +[protected].
Fax: +[protected].
E-Email: [protected]@yahoo.com
VISA/PERMIT DEPARTMENT U.S.A High Commission Embassy
Shantipath Chanakyapuri, 110021. VFS Office in New Delhi. India.

You are responsible for your visa fees while HILTON HOTEL LTD. Is responsible for your air-Ticket? Air-Ticket will be send to our lawyer as soon as your visa is issued.

Proceed immediately for visa and follow the instruction of the Lawyer and get your visa in due-time to ensure confirmation with our record for immediate delivery of your Air-Ticket together with your Appointment Letter hard copy direct to the Embassy office in New Delhi India via DHL Courier service.

Hilton Hotel Ltd. Have informed the Embassy to approve your invitation to issue your visa without any delay.

NOTE: Hilton Hotel Ltd. Are not responsible for your visa Processing, Application, Registration, Visa Fee, You are responsible for that, we strongly advise you to apply for your visa and take-care of the responsibilities, charges that may involve in getting your visa. HILTON HOTEL LTD will be responsible for your air-ticket.

Hard copy of your Appointment Letter will be send direct to the U.S embassy in new Delhi as soon as we confirm that you have apply for visa and ready to join the Company.

******The U.S.A Embassy has also been informed in this regard for official record; your present location and a day-time telephone number would also be required for sake of efficiency and correspondence.

After travel schedule/arrangement has been concluded by the embassy, you will obtain a Travel Pass Identification Number (TPIN) which you will forward to our Company bank for one month upfront payment to meet Basic Travel Allowance (B.T.A) and other financial constrains that may arise before you arrived United State of America.

The job programmed Schedule will be made available in due time (no distant time). As a mark of commitment, HILTON HOTEL LTD. Will be responsible for 80% of your total travel expenses while, you will be responsible for 20% only.

NOTE THE FOLLOWING>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
******Your contract agreement will be sign and send to you via DHL Courier Service as soon as we confirm that you have apply for your visa, This is a provisional appointment; final acceptance is subject to applicant meeting the Company requirement.

For any query or question, please contact our 24 hours customer care services via Tel +[protected]. In case of conjunction in network please keep trying till you are put through.

Regards,

Managements

HILTON HOTEL LIMITED UNITED STATE OF AMERICA NEW YORK
Website: - www.hiltonhotels.webs.com

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bloved
Toronto, CA
Dec 24, 2012 11:13 am EST

That is completely fake. Don't waste your money or time.

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SKP8888
, IN
Dec 23, 2012 2:20 am EST
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This job offer true or Fake

HILTON HOTEL U S A NEW YORK

Corporate Office - physical address

1170 Spring Street, Elizabeth, Nj, New York U S A
[protected]

Tel +[protected]

Website: www.hiltonhotels.webs.com

Email: hilton.hotel_u_s_a@usa.com

JOB OFFER LETTER:

Dear Applicant Congratulation………..SANTHOSH KUMAR .P

1.0: There will be no interview since this is manpower job where anybody is fit to work excepting at the health and management sector where the Company required at least first degree /diploma holders in job related.

Through the curriculum vitae/resume of contacted expatriates recommended for the project. Congratulation you have found qualified as one of the expatriates to resume work as soon as possible. A copy of your APPOINTMENT LETTER has been forwarded to our Lawyer ROBERT WATSON in U.S Embassy High commission New Delhi India.

1.1: DATE OF RESUME YOU ARE REQUESTED TO RESUME WORK IN THE OFFICE ON 01/29/2013

2.0: JOB LOCATION 1170 Spring Street, Elizabeth, Nj, New York U S A

2.1: JOB TITLE/DESCRIPTION: STORE KEEPER-(JOB CODE NO-QX79/KSJ1314)

3.0: WORK PERIODS:

Mondays to Friday, with break period between 12.00: noon to 2.00pm. Expatriates are entitled to a one (1) month paid home leave.

3.1: SALARY INDICATION:

Monthly Salary of $6, 300 U S D (Salary can be transferred to any Bank or Country of your choice and all transfers must be made in conformity with the existing tax situation in America.

3.2: ALLOWANCES:

Hazard/Inconveniences allowance, 10% of Basic salary.

Entertainment allowance? 10% of Basic salary

All allowances are paid weekly and locally in USD. Equivalent at the existing exchange rate.

4.0: PAID HOME LEAVE:

All expatriates are entitled to a one (1) month paid home leave, which can be taken once at a time or two (2) weeks apart one different period.

All expatriates shall be entitled to a leave allowance (in USD$) of an additional 100% percent of their basic salary.

Free to and free tickets to cover the span of their home leave.

* **********No allowances on leave period

5.0: SAFETY AND SECURITY:

Safety and Security of personnel Local/Foreign) and Facilities on Job Locations and Communities are not small issue, and have been seriously considered to ensure and assure hitch free operations.

All operations on Job Location are designed to adhere strictly to the Health Safety and Environment (HSE) Policy as applicable in the job location.

All expatriates are entitling to a free and mandatory safety courses on Job Locations to be delivered by qualified safety and environment experts.

All safety wears shall be provided by the Company at Job Locations e.g. Gloves, Shoes, Shirts, etc. at applicable in the job location.

6.0: MEDICAL/HEALTH SERVICE FACILITIES AND INSURANCE PLAN FOR FAMILY:

All expatriates shall be entitled to a comprehensive health care service, which are to be administered by Medical Experts on Job Locations.

In a case of emergency situation, an expatriate will be flown to his/her home country or any country suitable for the best medical attention.

This decision can be influenced by the findings of the Company's medical experts, unless the expatriate in question states otherwise.

After three months of service all expatriates will be entitled to a Health Service Insurance Plan (HSIP) for family. The Health Service Insurance Plan is designed to cover only three (3) members of your family.

The Health Service Insurance Plan (HSIP) allowance can also be paid to the expatriates at the rate of $1000.00 per family member per month ($2000.00 per month) which can be transferred on monthly basis without being subjected to tax.

7.0: FEEDING AND ACCOMMODATION:

Accommodation and feeding shall be provided for all expatriates by Company.

All cuisine (Intercontinental/Continental) will also be provided.

7.1: TRANSPORTATION:

An official vehicle shall be provided on 24 hour daily basis to all expatriate for local transportation.

A round trip flight ticket to cover the span of your contract engagement will be provided and delivered to you on the completion of your relevant travel documents and

Immigration particulars.

7.2: ADDITIONAL SERVICES:

Recreational/Sports Facilities shall also be made available at the disposal of all expatriates with no expenses to be incurred.

Laundry and Dry Cleaning Service will also be made available to all expatriates by the Company laundry and dry cleaning unit.

8.0: TELECOMMUNICATION/INTERNET FACILITIES:

There are standard telecommunication facilities and internet services at the disposal of all expatriates, and same shall be accessible to all personnel (Local/Foreign) without any charge or expenses to be incurred.

Cellular Phones can be obtained by expatriates from the Local dealers/Service Providers in U.S, but must be used in accordance with the safety regulations on Job Locations.

9.0: FAMILY STATUS ARRANGEMENTS:

Family status arrangements can only be applied after at least three (3) months of service. The Application of family status arrangement indicates that an expatriate will be entitled to a free visa and air fare for his wife or Spouse or any other family member which is to be provided by the Company through the Travelling

Agency/Consultant.

Expatriates who intend to travel with their wife/spouse within the first three (3) months of contract engagement will have the cost of visa and air fare being borne by them and can only be reimburse after three (3)months of service.

10.0: INTERVIEW:

There will be no interview since this is manpower job where anybody is fit to work excepting at the health and management sector where the Company required at least first degree holders in job related.

10.1: Interview on arrival is designed to facilitate a cordial relationship between expatriates and firm as well as the organizational structure with respect to the project scope. Interviews are also designed to ascertain claims on working experiences and academic/educational qualifications, and should any claim be found wanting the affected expatriate would be deported and such done in conformity with the legal provision? Among reasons for interview on arrival is to establish expatriates area of interest considering the project scope in order to facilitate an efficient division of labour on Job Locations with respect to the organization structure.

10.2: Only expatriate who are satisfactorily committed with their genuine interest and ability to travel established will have their information sent to the U.S

Embassy to Enable them meet with our representatives for the necessary assistance before they embark on travel for the commencement of work.

11.0: CLAIMS/ENTITLEMENTS:

All expenses incurred in relation to this Job/Contract Engagement Process are liable to reimbursement within 72hours on arrival. Such expenses include cost of obtaining medical certificate, Immunization/shots in the case were an expatriate gets such service from a special or personal doctor. Cost of obtaining Job Contract Engagement papers and Travelling Documents. Cost of transportation to the embassy on the date of appointment if found satisfactorily committed.

A prove of payment in form of an official receipt will facilitates a prompt reimbursement of all claims/expenses. With respect to the expected time line of the project take-off ensure the processing of all travelling Document/immigration particulars etc. in record time.

If the conditions stated above are acceptable to you, you are hereby directed to contact the embassy through Lawyer, Robert Watson for processing of your relevant documents/immigration particulars to facilitate your travel to U.S.A. for commencement of work.

VISA/WORKING PERMIT PROCESS:

HILTON HOTEL U S A, have mandated a reliable LAWYER who is working Under U.S, Embassy New Delhi India to assure immediate visa processing for all appointed applicant coming from China, India, Pakistan and UAE round the Asia to avoid delay causes by visa processing.

You are hereby advice at this stage to contact, Lawyer, Robert Watson {via email) BY sending a scan copy of your international passport and 2 photo ID for processing of your contract engagement papers review and endorsement before commencing the procurement of your relevant travel/immigration papers to enable us ascertain your commitment to the project take-off. Due to the sky-scraping number of applicants that we have on our database, all appointed applicants are given seven (7) days to comply with every requirement demanded by LAWYER ROBERT WATSON in U.S Embassy to get their VISA.

All employee that are unable to meet the seven (7) days deadline given will automatically be disqualified with all personal information deleted from our database for employment.

Urgently, Contact the Lawyer via e-mail or by phone using the contact details bellow for processing of your visa:- Attn-please make sure you follow his instruction to avoid delay of your visa

Lawyer: Robert Watson.

Tel: +[protected].

Fax: +[protected].

E-Email: lawyerrobertwatsson@yahoo.com

VISA/PERMIT DEPARTMENT U.S.A High Commission Embassy

Shantipath Chanakyapuri, 110021. VFS Office in New Delhi. India.

You are responsible for your visa fees while HILTON HOTEL LTD. Is responsible for your air-Ticket? Air-Ticket will be send to our lawyer as soon as your visa is issued.

Proceed immediately for visa and follow the instruction of the Lawyer and get your visa in due-time to ensure confirmation with our record for immediate delivery of your Air-Ticket together with your Appointment Letter hard copy direct to the Embassy office in New Delhi India via DHL Courier service.

Hilton Hotel Ltd. Have informed the Embassy to approve your invitation to issue your visa without any delay.

NOTE: Hilton Hotel Ltd. Are not responsible for your visa Processing, Application, Registration, Visa Fee, You are responsible for that, we strongly advise you to apply for your visa and take-care of the responsibilities, charges that may involve in getting your visa. HILTON HOTEL LTD will be responsible for your air-ticket.

Hard copy of your Appointment Letter will be send direct to the U.S embassy in new Delhi as soon as we confirm that you have apply for visa and ready to join the Company.

******The U.S.A Embassy has also been informed in this regard for official record; your present location and a day-time telephone number would also be required for sake of efficiency and correspondence.

After travel schedule/arrangement has been concluded by the embassy, you will obtain a Travel Pass Identification Number (TPIN) which you will forward to our Company bank for one month upfront payment to meet Basic Travel Allowance (B.T.A) and other financial constrains that may arise before you arrived United State of America.

The job programmed Schedule will be made available in due time (no distant time). As a mark of commitment, HILTON HOTEL LTD. Will be responsible for 80% of your total travel expenses while, you will be responsible for 20% only.

NOTE THE FOLLOWING>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

******Your contract agreement will be sign and send to you via DHL Courier Service as soon as we confirm that you have apply for your visa, This is a provisional appointment; final acceptance is subject to applicant meeting the Company requirement.

For any query or question, please contact our 24 hours customer care services via Tel +[protected]. In case of conjunction in network please keep trying till you are put through.

Regards,

Managements

HILTON HOTEL LIMITED UNITED STATE OF AMERICA NEW YORK

Website: - www.hiltonhotels.webs.com

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Hilton Hotels & Resorts - Hilton Honors

I am a Hilton Honors Gold member and a Hilton Grand Vacations Club owner. On a recent stay to Las Vegas I booked 2 rooms; one room with points, the other to be paid by cash. On checking out, we received 2 invoices, one for each room. I am now having to fight with Hilton Honors to get my points for the paid room. I have been told that when you book more than...

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Hilton Hotels & Resorts Scam

from HiltonHotel London
date Tue, Sep 22, 2009
subject JOB VACANCY FROM HILTON HOTEL LONDON

HELLO GOOD FRIEND,
Welcome To London Hotel's
Address 225, Edgware, London United Kingdom W21ju.
Feel Free Contact Us Tel;+[protected]

The management of Hilton Hotel In Montreal London wish to advertise through this medium that the Following Job Vacancy in our Hotel . Due to the expansion in our services and the opening of new outlets the hotel needs both men and females workers like five or ten to fill in different categories of job openings.Currently, London is Experience a decline in Labour force as such we seek Serious minded and honest prospective applicants should apply .Hotel shall be responsible for Air Ticket and Visa fee.

If your interested in working with us you can contact us back through this
E-mail Address for more information.

[protected]@yahoo..co.uk

Mrs Elaine Mary Hayes.
Hotel General Manager .
Regards Sir, Sherard Frank Coles Assistant Manager

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Hilton Hotels & Resorts Fraud

from: HILTON HOTEL LONDON
reply-to: hilton.[protected]@hotmail.com
date: Thu, Jul 29, 2010
subject: JOB OPPORTUNITIE

--

HILTON HOTEL LONDON

Welcome to a World of Career Opportunity Where Service Meets Success. Hilton Hotels Corporation has been a recognized leader in the lodging and hospitality industry for over eighty years. During that time, we've built a legacy of strength, stability and innovation that has set a new industry standard.

Today, we're recognized as one of the world's preeminent destinations for travelers – providing outstanding service to our guests and promising careers to our team members, What does all of this mean for your future? Your passion for service can lead to a successful career with the Hilton Family of hotels. So whether you're an experienced professional or just beginning your career, there's a special place for you in our family.

Welcome to a world where service meets success. Welcome to the Hilton Family of hotels.

Job Opportunities
1. CLEANER
2. GARDENER
3. STEWARD
4. DRIVER
5. BAR ATTENDANTS
6.PLUMBER
7. P.R.MANAGER
8. LANGUAGE TRANSLATOR
9. WATCHMAN
10. RECEPTIONIST
11. CLERKS
12. COOK
13. ACCOUNTANTS
14. TECHNICIAN
15. WEB DESIGNER, PROGRAMMER,
16. COMPUTER PROGRAMMERS
17. MECHANICS
RE-JOB ID PSC/JV/EC 01145-06

HILTON HOTEL LONDON RECRUITING OFFICE EMAIL:

hilton.[protected]@london.com / [protected]@job4u.com / hotel.[protected]@london.com / hilton.[protected]@hotmail.com.

Tel+[protected]. Fax: +[protected].

Hilton Presentation Video
http://www.youtube.com/watch?v=HXks_Fi8M04
www.hiltonjobs.fr
Website: www.hilton.de
www1.hilton.com

REGARDS
Steven S. Bollenbach
Co-Chairman and Chief Executive Officer

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4:59 pm EDT

Hilton Hotels & Resorts Fraud

From:
Date: Sat, Sep 25, 2010
Subject: Hilton Hotel London Metro Pole.

Hilton Hotel London Metro Pole.
225 Edgware Road, London, United Kingdom W2 1JU

From Mrs Elaine Mary Hayes, Manager Hilton Hotel Metro pole London.
This Invitation mail is from Hilton Hotel London, Pls Hilton Hotel Needs Men And Women, Who Can Work And Live here In Hilton Hotel London. Hotel Will Pay For ur Ticket And The Visa Fee In ur Country, If u Are Interested kindly Contact Assistant Manager, Sir, Sherard Frank Coles, Via This E-mail Address Bellow;. [protected]@sify.com For More Information.
Cheers, Mrs Mary .E. Hayes General Manager Hilton London Metro pole.
Hours of Operation: 7:00 am - 7:00 pm CST, Monday - Sunday

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ChrisTucstwo
Brick, US
Sep 12, 2011 5:02 pm EDT
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Ooooooooooooooooook?

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Hilton Hotels & Resorts False &Best Rates Guarantee&

DON'T BELIEVE HILTON'S "OUR BEST RATES GUARANTEED" PROGRAM. I am an HHonors VIP with hundreds of Hilton nights to my credit. Yet when I wrote to Customer Service complaining of a lower rate offered on all travel agency sites than on the Hilton site, they denied my claim because I didn't already have a reservation at the bargain arte. Catch-22; the bargain rate wasn't available on the Hilton site. Two months ago I wrote the CEO, this guy. He never bothered to reply. I knew some other chains played games with these guarantees but I never thought Hilton would stoop so low. DO NOT BELIEVE THEIR BEST RATES GUARANTEE.

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Hilton Hotels & Resorts Does not honor lowest price guarantee

I booked 2 rooms at the Hilton Dartford in the UK for a family trip. A few hours later, the price dropped more then 10 dollars. When I asked Hilton, they said to file a lowest price guarantee claim. When I did, I did not hear from them until the next day, when they refused the claim because the person was unable to book at the mentioned price. When I send the screenprints of 2 more sites with lower prices, they just stopped replying to my e-mail. I have not heard from them since. As the hotel was prepaid there is very little I can do about it. Hilton's guarantee of $ 50, - if you find a better price is just a joke! They do not pay!

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Hilton Hotels & Resorts Advance Purchase

I am a Gold Honors member and recently made several bookings via the advanced Purchase rate on Hilton.com.
They now offer a refund less $25.00 on the Advance Purchase Rate if you re-book at the same time and a refund will be posted to your credit card in 2-4 weeks.
Well it is now SIX weeks since I cancelled and re-booked, I have contacted Hilton by email ( no one answers) anf by phone, every operator gives a different story, first it was 2 weeks then 4 weeks, the 5 weeks and now five weeks. I also heard that the delay was because of the weather, staff shortage and a back log of refunds.
They refuse to investigat with their accounts department and tell you you must call back, but when you do there is another excuse for the refund not taking place. This is preposturous, they charge me nearly $1000.00 and then another $1000.00 and will not take my calls. What is one to do when you cannot complain to anyone, yes I also left my number for a manage r to cal within 3 days, but 8 days later still no call. Shame on you Hilton

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1angrycustomer1
, US
Apr 26, 2018 8:10 am EDT

Well, after reading the comments above I am glad and sad that I am not the only one who has dealt with this disaster of what they call "advanced purchase". I booked a hotel for a baseball weekend and after I had done my advanced booking our team was able to negotiate a better rate at the same hotel for an additional 10 families. So naturally I wanted to cancel my advanced purchase so that I could get the group rate. I called the first time to advanced purchases to be told that the hotel would have to approve and a form would need to be filled out and the money would be refunded within 30 days...ok fair enough. I then get a call from the hotel a day later to be told to call advanced purchase again because the hotel was told that's not the procedure. So I call again, I get a "supervisor" who tells me that the hotel was wrong and there is no way to get a refund because that the "policy". I can only do a change fee and need to book another hotel within 12 months. I tell him that is not what I was told from his department yesterday and he says "well, I don't know what you were told but it was wrong" wrong? how can you be wrong in your own department? He also said the hotel didn't know what they were talking about so now I have someone who tells me everything I was told is wrong including their own property! I then proceed to tell him that I am still staying there that weekend and nothing has changed, only that I want to cancel one reservation for another and he says he can't do that. I am a HiltonHonors member..really? I then proceed to tell him that I might as well have the other 9 families cancel if that is how we are going to be treated. His response was astounding. He told me "well, if that is what you need to do". So you would rather lose 10 families and thousands of dollars instead of cancelling my advanced purchase for a hotel that I am already staying at? Advanced purchase is a scam and they should figure out how to better handle their members. This will be my last stay as a Hilton member...Hello Marriott!

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Uriel98
Alameda, US
Dec 13, 2012 6:05 pm EST

I was booking a room for a conference online. I inadvertently entered the wrong code for the conference. The reservations page did not indicate that no such code existed. If it has, I could have entered the correct conference code. The reservations page instead provided several other options. I then thought that the block of rooms have been sold out, so I went ahead and chose one with the lowest price, which is still $20 more than the conference rate. After a week, my colleagues informed me that they are still getting the conference rate. That triggered me to look back at my reservation and realized that I entered the conference code incorrectly. I called the hotel directly in which I was informed that there is nothing they can do but provided me a number to the advance purchase customer service. CUSTOMER SERVICE! Please don't call it such! The person that took my call was rude and will not even listen or even pretend to listen! She just kept cutting me off and telling me "...but you booked an advance purchase rate." No kidding! I did because I made a mistake and yet your website did not flag it! If it was flagged, I would have gone back and checked my code! I was hoping that I would get the conference rate but even if I couldn't, I would have appreciated if this rude animal called a Customer Rep placated me by taking this opportunity for improvement and present it to her superiors. Even if she had lied, I would have been satisfied. Hilton, where do you get these people? You better be training them properly on what a Customer Service should be for they are representing your company.

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1:43 pm EDT

Hilton Hotels & Resorts Stay away

I am very unhappy having to write this letter. Our Room was simply not clean, smelled of smoke and canine, both the love seat at the end of the bed and the couch had stains and were covered with what appeared to be dog hair. Bath tub had rust stains and scratches. Air unit was dirty and full of dust, one of the units in the room had the entire vent cover missing. One of the electrical outlets was not properly installed and dangerously had wires exposed, lamp had a broken bulb with element exposed. We do have photos if you are interested. The Front desk staff was not hospitable, appeared irritated when addressed and was neither helpful or provided any assistance when the issues were discussed. Customer service was not their strong point. We Discussed issues with the room and was told there were no other room available, furthermore, no one ever came to the room nor were the issues ever resolved during our stay. We were never given an audience with the manager. Elevators were not clean and several had daily malfunctions. The Business center had one working computer with its very own set of issues. The courtesy vans were not reliable and seldom available. Fortunately, the property was close to the bus route and metro station. We have never experienced such issues with customer service or cleanliness at any other Hilton property and were very disappointed with the unsatisfactory stay.

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douglas wilson
,
Jan 09, 2008 12:00 am EST

After choosing hilton hotels for the first time and booking a 3 night break on the internet for over the christmas period 2017 at hilton hotel gateshead newcastle upon tyne uk .
I was only able to stay for 1 night due to a bad case of flu i had to go home to scotland ,I paid for my one night as requested by hotel staff and was told no more monies was due by me.
Monies £300+in total from my account was held in transit for two weeks by hilton hotels for services not delivered, As a result i was not able to access monies from my account when i inquired at my bank they told me that it was hilton hotels was where the problem lay.
No appologies have been recived or reasons why this had happened has been forth coming from hilton hotels

I think this is very bad working practice

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wolfgang239
, US
Sep 18, 2010 6:24 pm EDT
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Letting us know what brand of hilton this is (garden inn, homewood suites, ect) and where it is at would be helpful to others.

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heyyitsbriana
Louisville, US
Feb 21, 2009 8:11 pm EST

When you provide your credit card at check in, the amount for your ENTIRE stay is considered pending in the FULL AMOUNT. If you canceled early then your money would still be pending until the bank dropped it. This is all hotel policy and not just Hilton. Welcome to the World.

Hilton Hotels & Resorts In-depth Review

In summary, Hilton Hotels & Resorts offers a high-quality hospitality experience with a focus on comfort, convenience, and customer service. While some aspects like additional costs and specific local partnerships may vary, the brand consistently provides a reliable and enjoyable stay for a variety of travelers.

Location and Accessibility

Hilton Hotels & Resorts are typically well-located, close to major attractions and easily accessible by public transportation. Guests appreciate the convenience of being near both tourist spots and business centers.

Check-in and Reception

The check-in process at Hilton is usually efficient, with staff being both friendly and professional. Guests often note the warm welcome they receive upon arrival.

Room Quality and Comfort

  1. Cleanliness and maintenance of rooms are consistently praised by guests.
  2. The comfort of beds and furniture meets high standards, ensuring a restful sleep.
  3. In-room amenities are of good quality, though availability may vary across different hotels.

Hotel Amenities

Hilton hotels often feature a fitness center, pool, and spa services, which are well-maintained. Business facilities and Wi-Fi connectivity are also available, catering to the needs of business travelers.

Dining Options

The variety and quality of on-site restaurants are generally very good, with room service being both convenient and diverse. Special dietary needs are usually accommodated upon request.

Customer Service

Staff responsiveness to guest needs is a strong point, with concierge services providing valuable local recommendations. Multilingual staff capabilities enhance the experience for international guests.

Value for Money

Room rates are considered reasonable for the quality of services and location. However, guests should be aware of additional costs such as parking and resort fees. The loyalty program is appreciated for its benefits and rewards.

Cleanliness and Safety Protocols

Hilton has implemented strong health and safety measures, with frequent and thorough cleaning services that reassure guests during their stay.

Family and Pet Friendliness

Facilities for children, such as kids' clubs, make Hilton a good choice for families, and pet policies are accommodating for pet owners, though specifics can vary by location.

Sustainability and Eco-Friendliness

The chain is known for its environmental initiatives and sustainable practices, with some hotels holding green certifications or awards.

Guest Reviews and Ratings

Feedback from various platforms indicates that guests generally have positive experiences, with some variance as is typical across a large chain.

Unique Features and Services

Hilton often offers signature experiences and seasonal promotions that add value to the guest's stay, though these can vary greatly depending on the specific hotel and location.

Meeting and Event Facilities

The availability and variety of event spaces are suitable for different types of meetings and events, with good support services to assist in planning and execution.

Local Area and Attractions

Many Hilton hotels are in proximity to local attractions, and while partnerships with local businesses and tour operators are not universally advertised, guests can usually find nearby activities to enjoy.

Overall Experience

The overall stay experience at Hilton Hotels & Resorts is often compared favorably to similar hotels in the area, with a strong emphasis on guest satisfaction and quality service.

How to file a complaint about Hilton Hotels & Resorts?

Here is a comprehensive guide on how to file a complaint or review about Hilton Hotels & Resorts on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Hilton Hotels & Resorts in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about key areas of concern.
- Include relevant details about any transactions with the company.
- Describe the nature of the issue.
- Mention any steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching supporting documents:
- Remember to attach any additional supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Ensure to review your complaint for clarity, accuracy, and completeness before submission.

8. Submission process:
- Submit your complaint or review by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Make sure to follow these steps carefully to effectively file a complaint or review about Hilton Hotels & Resorts on ComplaintsBoard.com.

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Contact Hilton Hotels & Resorts customer service

Phone number

+1 (800) 445-8667

Website

www.hilton.com

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Is ComplaintsBoard.com associated with Hilton Hotels & Resorts?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Hilton Hotels & Resorts Customer Service. Initial Hilton Hotels & Resorts complaints should be directed to their team directly. You can find contact details for Hilton Hotels & Resorts above.

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Use this comments board to leave complaints and reviews about Hilton Hotels & Resorts. Discuss the issues you have had with Hilton Hotels & Resorts and work with their customer service team to find a resolution.