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Hilton Grand Vacations Clubrefund not issued timely

On 9/4/2019, "Natasha" was to have issued a full refund for my Hilton Grand Vacations package (she eventually offered the full refund after I dealt w/ MANY issues related to misrepresentation, lack of information, etc and was clear that I'd never use Hilton or any of its brands again). This refund was to be issued w/ in 7 - 10 days of 9/4/2019. As of today, 9/28/2019, that refund is still not credited to my account. When I called customer service to address the issue, I was informed that the refund "was never processed." In asking why it was never processed, I was quickly moved along in the conversation ("I wish I knew, but I've issued it right now on the phone w/ you so it is taken care of") and assured, yet again, that I'd now see the refund in 3 - 5 days.

From the start of this matter in May, 2019, my interactions w/ Hilton have been less than acceptable. Of course the original person was very engaging, etc to get the "sale, " but the experience has been nothing less than a scam since then.

Deeply disappointed in the Hilton name and experience. I guess since I'm not a frequent traveler, my lack of business going forward will be of little concern to your business.

Kr
Sep 28, 2019

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