Hilton Garden Innran out of options, please help

S
This review was posted by
a verified customer
Verified customer

Hello, I'm writing this based on an issue i am having with the hotel listed above. i made reservations on saturday june 30 because i had a power outage at my house less then 30mins after i arrived the hotels power went out. i waited for about another 30mins and i requested my money back. the power outage caused financial hardship and if i had to sit in a hot dark room i would do it at home based on my circumstances. after 45 mins of back and forth with the front desk i was told i could only get 50% refund. I thought that was a bit unreasonable and i couldnt understand why the manager was being so rude. I took it as maybe she was just overwhelmed but i figured half was better then nothing. I went to go check out and was told the computers were down and to write down my email.I asked the front desk clerk how long would they be down because i didnt feel comfortable leaving with just my email joted and expect my refund. I was told it was no guarantee when they will be running but was promised a refund and email confirmation. I have been calling since monday july [protected] ) and each day i am told they will refund me by the end of the day. When i called on july 5 i was told my money was refunded on the 2nd, once i told her i just got off the phone with my bank and i actually had a copy of my statement in front of me she told me to email her a copy as proof ( janice.[protected]@hilton.com ) i told her i would send it by the end of the next day. I called back that morning to get mr. Carter fax # and was told by someone else that faxing a statement wouldnt help because it takes 7-10 business days to show up. I tried to explain that i already made arrangements with someone to look at my statement, she basicly told me to call back in a week. I travel often and have stayed in many hotels and have never been so inconvenienced by a one night stay. I'm more frustrated at the fact that i had a coworker have the exact same issue at another hotel after 3 hours and had no problems recovering. $57 may not seem like much but I'm having a very hard time right now. And i would like to receive my refund in a timely matter. Please help, my reservation # was [protected]

Responses

  • Sm
    s mccarthy Jul 10, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I've sent emails to every @hilton address i could find, just no replys as of yet

    0 Votes
  • Sm
    s mccarthy Jul 10, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I'm not sure where you received your information from, but that is not the case. I'm still waiting on my confirmation email for my refund that I'm told is going to be sent everytime i call

    0 Votes
  • Sm
    s mccarthy Jul 17, 2012
    This comment was posted by
    a verified customer
    Verified customer

    @This place, just an update since I'm sure based on your comment you were probably one of the ones that gave me attitude as well, i found out finally that the reason i wasnt recieving any confirmation was because they didnt issue a refund at all. i was told in there system theyre showing that i was only charged half the rate. my statement shows otherwise, i was asked to fax in my statement as proof, which i did. now the manager is always at lunch or meetings

    0 Votes
  • Mi
    mike lively Aug 25, 2013

    I just filed a complaint against your hotel my name is Mike Lively in my complaint 10 mins ago I siad I was canvassing in front of the hotel which I was but I was across the street from the hotel never canvassed on Hilton side of the street. Sorry for the incorrect imformation. Mike Lively [protected]

    0 Votes

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