We ordered 6 window shutters on 20th June 2025 and was advised that the predicted date for fitting would be the 2nd October 2025.
The fitter arrived on the 23rd September and attempted to fit 3 of the shutters, causing damage to one shutter, ( see photo). He left that day with 3 of our shutters still in his van, stating he would return the next day to complete the job, however he did not return and we have had no contact since.
We have contacted Hillarys head office on several occasions( 11 times) with no satisfactory outcome .
I have also written a formal complaint to their head office and to date have had no response.
Desired outcome: 1. Written Explanation for the delay2. A confirmation and binding installation date 3 Appropriate compensation or refund for faulty goods and breach of contract.
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