The complaint has been investigated and
resolved to the customer's satisfactionResolved Hi-V Trading, #01-63 Sim Lim Square — Cheated & High Price items
resolved to the customer's satisfaction
I visited Singapore from 11 - 13 April. One reason for the visit was to buy a Canon 10-22mm wide angle lense besides seeing the musical CATS. I originally wanted to go to Funan Digital Mall to buy the lense but was talked out of it by the taxi driver and instead went to Sim Lim. I enquire about the Canon lense in a number of shops and landed in this shop called Hi-V Trading. I enquire about the Canon lense, was given a price (around S$1000), but they have no stock. Anyway, I was introduced by this sales person, Frankie, to this product names Carl's ST wide angle converter lense. He tested the product on a similar camera to mine (Canon 450D) and it works well. He then sold me the product at S$535 (after much bargain). I then enquire about Canon extender and he then introduced me to a product called Digital King 2.5x extender which he sold at a price of S$400 (also after much bargain).
I left to go to visit the Night Safari show and did not have time to test the products on my camera. The next day, I had to attend some function and only managed to test the product on my camera later in the evening. Imagine my shock when I tested the Carl's ST wide angle converter on my camera and noticed distortion at the widest angle usage. I called the shop and they told me to go back to the shop for them to test the product. I couldn't go that evening as I had to go see the musical CATS.
I went back to the shop the next day and another sales guy (i think he is the owner) called Peter informed me that I should be using the 0.5x wide angle lense and not the 0.45x. I argued that when we tested the day before, it was working well with no distortion. I suspected that during the test, Frankie was using the 0.5x converter and sold me the 0.45x converter. I am not familiar with the product and thus did not notice the difference. Anyway, Peter informed me that the 0.5x converter is more expensive and I need to pay an additional S$400 (after much bargain again). This is FIRST CLASS CHEATING.
Thereafter, an older man in the shop advised me to change my telephoto lenses (Canon 55-200mm) to the Canon 75-300mm. He then introduce the Teleplus 2X front extender with the Canon 75-300mm lense at a special price of S$1450 (trade-in my Canon 55-200mm lense at S$800). Price for the Canon 75-300mm is S$1550 and the S$700. I admit I am a sucker for sweet talk and bought into their tale of having a better lenses etc. etc...
I left soon after as I have to leave for Malaysia. This evening while checking the web site on the products I purchased in the Hi-V Trading shop, I was super shocked to find out that I have been CHEATED by paying a HIGH PRICE for products that costs much less in Malaysia.
The prices of the products in Malaysia are as follows:
1. Carl's ST 0.5x Wide Angle converter --> RM800
2. Digital King 2.5x extender --> RM190
3. Canon 75-300mm lense --> RM880 (advertised in Canon Malaysia website - the Canon 55-250mm lense is RM1000 which meant I replace a more expensive lense with a cheaper one)
4. Teleplus 2x front extender --> RM600
All in all, the price of all the products above should be around RM
Based on the prices I paid in Singapore which is S$2, 785 and based on conversion rate of S$1 to RM2.4, the total cost is RM6, 684, which is approximately RM4, 200 more than what I will pay in Malaysia (and not to mention losing my more expensive Canon lense in the trade-in).
The reason I wanted to buy my camera accessories in Singapore is because I thought it was cheaper than in Malaysia and also because of Singaporean honesty in doing business. I am VERY DISAPPOINTED that I'm CHEATED with unhonest and such high pricing from an unscrupulous shop in Singapore. It is partly my fault for being sweet talked and also for not checking the products in the internet (did not have my PC with me in Spore) before purchasing the products, but at least the shop should have been honest and not charged me HIGH PRICES for products that obviously caused much less. I hope the SINGAPORE COMPLAINTS BOARD can help to recover some of the money and ensure that the shop do not take advantage of unsuspecting shoppers like me. I sincerely hope to recover some of the hard earned money which I'm now totally regreting now that I ever stepped foot into the shop.
The invoice number from the shop is 13689, 13489, 13490 and 13690.
I can be contacted via email "[protected]@gmail.com", and via phone +[protected].