Menu
HHGregg Customer Service Phone, Email, Contacts

HHGregg
reviews & complaints

www.hhgregg.com
www.hhgregg.com

Learn how the rating is calculated

2.6 146 Reviews

HHGregg Complaints Summary

58 Resolved
88 Unresolved
Our verdict: Dealing with HHGregg, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for HHGregg has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of HHGregg. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

HHGregg reviews & complaints 146

Sort by:

Newest HHGregg reviews & complaints

ComplaintsBoard
M
9:16 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HHGregg &promotional balance&

Beware of the "Promotional 0%" offers that HHGREGG is very quick to sell you on. They failed to explain to me that once the 12 months has expired and if your balance is not completely paid off; you pay a 29.99% finance charge for the entire 12 months on the spot. My tv was $1100 and I ended up paying $315 in finances charges alone right after the 12 months expired. Eventhough, I never missed a payment and my balance at the end of the 12 months was less than $500. I called to see if they would work with me, even a little bit but they didn't care. And, people at HHGREGG were very quick to sell me the TV but didn't bother explaining the terms of the promotion. Never shopping there again.

Read full review of HHGregg and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
Y
Y
Yojeff
Browns Mills, US
Oct 22, 2014 10:12 pm EDT

That ridiculous. These people are good enough to do business with the company, they should be clear on the details. These are important details that even the sales associates aren't completely knowledgable about. Either way, these banks are sneaky and hope to catch you going beyond the promotion ending date.

H
H
Heaton
Temple, US
Sep 14, 2011 8:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Every finance plan is like that and I mean EVERY finance plan from Lowes to Hhgregg. It's always been like that. I agree with the first post. Grow up!

GE Money US
GE Money US
Phoenix, US
Aug 17, 2011 7:49 pm EDT

I'm sorry you're experiencing problems with your account. We'd like to help. Please email me at gecapitalcares@ge.com with the following information:

- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number
- Reference code DM 081711_hhg

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Money

K
K
krispix318
, US
Aug 11, 2011 1:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Read everything before you sign it. You consented to pay the all the back owed APR so good luck getting any of those charges reversed.

ComplaintsBoard
S
3:32 pm EDT

HHGregg think twice before shopping here

I purchased a washer, dryer, and refrigerator on July 31. All items were in stock and my credit card was charged on that day. Delivery was arranged for 9 days later--two days before I moved into my new home. On the morning of the scheduled delivery, the delivery team called to set up the delivery window and informed me that the refrigerator was now out of stock, there were none in the warehouse, and they had no firm date when they would be received by the warehouse. I pointed out that my credit card had been charged on the day of purchase and my sales receipt noted that all items were in stock, so they must have sold my refrigerator to someone else. My salesperson called to tell me that it is hhgregg warehouse policy to sell an item to a person who wants delivery immediately. It didn't matter that I had already purchased it. They did later deliver the floor model--dented and scratched and with the door on the wrong side. Think twice people. Do you want to deal with this warehouse policy?

Read full review of HHGregg
Hide full review
ComplaintsBoard
D
7:54 pm EDT

HHGregg rude service

Today my husband and I entered the hhgreg store in Jacksonville, FL. We were greated at the door. I picked up a large umbrella to purchase and the young lady immediately asked how was I going to pay for my purchase. At this point I was barely in the store so what difference did it make? She then shadowed us all around the store. When we were ready to check out with a few items she asked us again how we intended to pay. With a debit card my husband replied. She asked us for personal info that we did not wish to give her. Then we were told she could not sell us the items without this information. I'm paying with a debit card this info is not necessary. She told us she was unable to procede with the sell without our name, address, telephone number, etc. I'm thinking that hhgreg sells personal information so beware! We walked out! We will NEVER go back!

Read full review of HHGregg and 1 comment
Hide full review
1 comment
Add a comment
H
H
Heaton
Temple, US
Sep 14, 2011 8:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Even when using a debit card most places of business need a billing address and the name on the card. The fact that you didn't want to give this makes it look like you're the ones in the wrong. Grow up. As for the following you around the store I love how this complaint works. Because if she had not stayed with you you would be on this site ### about not being able to find someone to assist you. The reason they ask what form of payment you are using is because there's only certain registers that except cash. If you wanted to use cash then you'd be a idiot to stand in a line that only accepts credit/debit but after reading your complaint the idiot part doesn't surprise me,

ComplaintsBoard
S
10:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HHGregg deferred interest

In sept. 2009, I went to grand opening of HH Gregg, offering great deals for the day. Seemed like more sales people than customers. I needed a refrigerator. Prices were so good, I even purchased a flat screen TV and was convinced by employee to open an HH Gregg card instantly on my purchase. I was told my purchased would be "no interest for 1 year" and I left. Well, every month, I received my statement, paid more than the minimun required and that was it. Until, one day so happens I decided to give a better look at my statement to see how much was left to payoff. To my amazement, it was much higher. I backtracked other statements, and saw that the month following the 1 year period, GE Money tacked on a "deferred interest" from the past year of $253.00. never heard the word 'deferred" prior. I Immediately called and more or less they told me too bad. I wrote a letter to dispute and again "too bad" I tried calling and sending registered mail addressing my problem, no response. My issue is, I signed the sales invoice in the store the day of purchase. No salesman told me of this interest thing. I never received a HH Gregg card along with terms and conditions. How would I know if it was never told to me. Are they doing this to everyone? Think this is a legal issue. Any ideas out there?

Read full review of HHGregg
Hide full review
ComplaintsBoard
A
3:04 pm EDT

HHGregg false advertisement

I received an advertisement in the mail for a pre-black friday sale at Hhgregg . The advertisement states "Panasonic 50" Class Plasma HDTV SRP799.99 now 599.99". I went into the store on 11/19/10 and had Ashley Sprague salesperson helped me. I showed her the ad. She showed me the T.V. The current price was 799.99. She stated that was because the sale did not start until Nov 21-Nov 27. She then stated that they had a 30 day price match guarantee and that I could purchase the TV today and come back during the sale dates on the advertisement, show them my receipt and the advertisement, and then I would get the 200$ price difference right away. I went back on Nov 22 and showed customer service my receipt and ad. They said that they could not give me the discount because I purchased a different model than what was on sale. I asked to speak to a manager and he said there was nothing I could do but I could return it. I am a single mom and have no one to help me to return the item. He said they would not come get it and that I would have to return it somehow. He even laughingly said they could take it out of the salespersons paycheck since she was the one that made the mistake. I was so upset I did not get his name. He was a white male with red hair and red beard. I looked at the advertisement and there is no where on it that specifies what model of tv. There are also no exclusions or small print that states which model. I have the advertisement and my receipt. I was on a specific budget and was promised the sales price on this tv. I want the sales discount of 200$.

Read full review of HHGregg and 1 comment
Hide full review
1 comment
Add a comment
H
H
Heaton
Temple, US
Sep 14, 2011 8:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

You waited this long to complain? This is called a fake complaint to make Hhgregg look bad. A lot of competitors do it. Nice try.

ComplaintsBoard
A
6:09 pm EDT

HHGregg I didnt spend $1,000 on a tv and $200 on a warranty to have no tv for 6 weeks

HHGregg service and warranty issues. I bought a 50' Samsung Plasma TV from HHGregg in late February for $1, 000, I Also spent $200 on the 'Extended Warranty'. The second week in April, the screen went very dark and barely visible. I called the warranty number and they sent out an indepentant TV service. They had to take me TV and told me it would be about 10 days. Well its been 15 now, and I was told today it would be another 3 weeks at least to get the part in. So I called HHGregg and wanted to exchange my TV or get a refund. They dont except exchanges after 14 days, they wont do a refund, and have been very very unhelpful in this situation. I am watching an old 19' now, I didn't spend $1, 000 on a TV and $200 on a warranty to have no TV for 6 weeks.

Read full review of HHGregg and 2 comments
Hide full review
2 comments
Add a comment
H
H
Heaton
Temple, US
Sep 14, 2011 8:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Think if you didn't have that $200 warranty. You'd be out of a $1000 and no tv at all so get over it.

T
T
TheWayItIs
, US
Jun 19, 2011 2:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

You are at the mercy of the TV repair company. They get paid by your warranty company (in your brochure) and that process is not necessarily swift. No extended warranty gives loaners or money (credit) back unless the product cannot be repaired. Call HH Gregg corporate customer service to see if that gets you anywhere. If that doesn't work, your local TV Action/Consumer reporter should be able to expedite things.

ComplaintsBoard
A
6:50 pm EDT

HHGregg bad warranty and service

HHGregg service and warranty issues. I bought a 50' Samsung Plasma TV from HHGregg in late February for $1, 000, I Also spent $200 on the 'Extended Warranty'. The second week in April, the screen went very dark and barely visible. I called the warranty number and they sent out an indepentant TV service. They had to take me TV and told me it would be about 10 days. Well its been 15 now, and I was told today it would be another 3 weeks at least to get the part in. So I called HHGregg and wanted to exchange my TV or get a refund. They dont except exchanges after 14 days, they wont do a refund, and have been very very unhelpfull in this situation. I am watching an old 19' now, I didnt spend $1, 000 on a TV and $200 on a warranty to have no TV for 6 weeks. PLEASE HELP!

Read full review of HHGregg and 1 comment
Hide full review
1 comment
Add a comment
T
T
TheWayItIs
, US
May 30, 2011 3:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

You paid for an "extended" warranty. Samsung is liable for year ONE (regardless of who you call) and your plan administrator (in the back of the terms and conditions) just defers the service calls to mfr service. Your beef is with the mfr unless you really got a lemon - in this case the implied warranty - which every state has - is in effect.

ComplaintsBoard
B
7:55 pm EDT

HHGregg worst company ever

Hhgreg has the worst customer service ever. i recently made a purchase for washer and dryer from your Matthews, nc Store. i purchase a brand new dryer, and the washer was open box, but i was told it never been displayed or sold to anyone. before i made a purchase, i inspected the washer, and it was in mint condition. i scheduled my delivery for march 19th. i never received my delivery, and when i called to inquire, i was told my order was sold to someone else, and that model been discontinued, and there are no more new washer and dryers in stock. when i spoke to store manager, he rudely said, " either you take used merchandise or cancel the order"

finally they sent me a floor model washer and dryer ( full of scratches ). i spoke to the store manager, and he said there are no options for me. i filed a complaint with Hhgreg's consumer affairs department, i spoke to Debra katra and her manager danna several times. they were no help at all. i was given an option again and again to cancel my order. when i made my purchase, i spent the whole day to purchase. why did i have to do it again. then ms katra said, i can buy the model which replaced my order, and i have to pay the difference of about $1500 more on top of what I've already paid. i wasted almost a month to resolve this issue, seems like No one cares. Ms Katra said carelesly to file a complaint with the CEO. there is too much to say, and cant even type all that. bottom line is, i would recomend every single person i know, not to shop at Hhgreg. we as a consumer have many choice.i am willing to provide more info if there is anyone out there from Hhgreg, who cares about consumers.

Read full review of HHGregg and 1 comment
Hide full review
1 comment
Add a comment
D
D
DONEWITHHGREGG
Cincinnati, US
Apr 17, 2012 8:35 am EDT

I BOUGHT A T.V. AND THEY TRYED TO GIVE ME 40% OF MY MONEY BACK I TOOK THEM TO COURT AND WON ALL MY MONEY BACK AND SOME NEXT TIME TAKE THEM TO SMALL CLAIMS ARE IF YOU STILL CAN TAKE THEM TO COURT HHGREGG NEEDS TO BE ASHAMED OF THERE SELFS

ComplaintsBoard
N
10:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HHGregg employee abuse

i am not going to tell consumers not to shop at hhgregg because you can get some great buys. but those great buys are at the employees expense. sales personell work for commission. a draw will be paid but you always have to pay it back with your commissions. the bottom line is that hhgregg salespeople are working for FREE. if you have to come to work 1.5 hours early, that goes against your commissions. in other words, employees are paying for coming to work early, during non-commissioned hours. hhgregg calls it training. each employee is expected to pay for their training of 200 hours per year, which hhgregg brags about in their advertising literature. in s.w. florida night hours after 7:00 pm are worthless. there is no productive traffic. schedules are the same for all areas of the country and local management can not alter them, because managements bonuses are affected. (so we were told by management). we are forced to work overtime hours as scheduled. overtime sounds good but remember that salespeople have to pay it back. WE WORK FOR FREE. and when hours are questioned, we are told that is home office. when we call HR we might get a call back 2 weeks later, only to be told that they have nothing to do with scheduleing and we should talk to our district manager, whom we have already talked to. no one in upper management wants to take responsibility for its practices. the attitude is that if you do not like it, then "don't let the door kick you in the ### on your way out".
the only way an employee can make money is by selling PSP (premium service plans) and accessories which are extremely profitable. and if you don't, you are told that you are getting what you deserve, in commissions. NOTHING.
i could go on and on about the abuse. lockdown of doors to keep salespeople from leaving after clocking out. working 17.5, 12.5, 11.5, hours with 1 hour break and 2 15 minute breaks. no first aid or ice for falls. mandatory meetings on your day off. told to work before clocking in.
if you do not have a life, and do not mind being abused, then go to work for hhgregg.

Read full review of HHGregg and 12 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
12 comments
Add a comment
F
F
Flumpboy
, US
Jan 15, 2016 12:32 am EST

I work at one of the south Jersey stores. Not going to say which one. Myself and every other employee there love the job. Granted my store is one of the best in the region. I wrote the most in my store in the month of December and made about $5000 in December. No where can you get a job like this and make this much money. I've worked only 2 days this week and my check is already at $450. There is a great energy in my store, the bosses are awesome, everyone has fun and makes money.

J
J
JRZGateway
, US
Jan 09, 2016 6:02 pm EST

I was hired as a full-time "regular" employee at HHGregg (8410 S Orange Blossom Trl, Orlando, FL 32809) just prior to the week of "Black Friday". To be exact, 1 1/2 weeks before the week of Thanksgiving. The "training" was nothing more than watching video after video about products. A little insight, I have years of experience in sales, including time as a successful business account manager at CompUSA prior to it's liquidation and takeover by Systemax (TigerDirect). When the company made the official switch, I left the company as there was not a business department, not to mention massive drops in commission. But I digress...
I began work at HHGregg with not training regarding store procedure. I, literally, had to teach myself how to run credit applications, setting up customer deliveries (without training), among other vital store procedures. It was only when I approached a manager and specifically asked questions regarding store procedure that I received any help. The store manager and the assistant store manager were both short with answers, expecting the employee to, somehow, have an understanding of how it all worked. At times, the store manager, Tony Brown, would take time to help while a customer was waiting. However, neither manager was proactive in teaching anything in regards to store procedure.
There was one "manager in training", who, ironically, was the most helpful person in the store. Unfortunately, he started just before I did and was still trying to learn store procedure himself. (Thankyou Jeff, not "Jeffery", for your valuable assistance during this time).
The gentleman speaking of extensive hours at the top of the page was correct and has every right to complain, as there was no mention of the ridiculous hours we would end up working. Harassment? Absolutely! By definition, harassment means aggressive pressure or intimidation. This was the case.
To add to HHGregg harassment, I was "let go" (fired) exactly when the holiday business was over. This would not be an issue if I was hired as a Seasonal Worker, but I was not. I was hired to be a full-time, regular (Permanent employees, regular employees or the directly employed work for an employer and are paid directly by that employer. In addition to their wages, they often receive benefits like subsidized health care, paid vacations, holidays, sick time, or contributions to a retirement plan.) The same day I was to begin receiving benefits was the day I was fired with no valid reason. There were no warnings, verbal or written. Rather, I was told I was doing "a great job".
I am still receiving mail from HHGregg regarding my benefits. On the day I was terminated, there was no paperwork explaining the reason for termination, and, therefore, no paperwork with any statement or signatures regarding my termination.
To my knowledge, I have not been legally terminated as there was no paperwork gien to show an understanding of my termination. And, more specifically, no paperwork with the manager's signature, or my own signature, to signifiy a mutual understanding of whta was said.
HHGregg, and Tony Brown specifically, was untruthful regarding the type of employment he offered me. He offered me a full-time, regular position, which was obviously not the case.
Sadly, I've had to obtain a lawyer and there will be legal procedings to follow.
It is difficult to tell any prospective customer to do business with this HHGregg, as there no honesty, even with employees.

D
D
Dad E O
Owings Mills, US
Mar 01, 2013 9:46 pm EST

I worked for HH GREGG in Maryland ...same story here HH GREGG doesnt pay you...you work for free...the draw is not explained when you are hired ...commisions are never right...no one will answer your questions I was told that if I did go to HR I wouldnt have a job Manager said that Maryland is a employ at will state and he can fire you for any reason...bottom line it is slave labor you work for free...I have talked to alot of sales people with many years experience and everyone of them said they always had a min imun pay plus commision and said this cant be legal...I am having a hard time trying to get answers;...does anyone have any answers ...is this legal or not and what can we do...can we sue for back pay and look into bogus commision pay...please help if you can THANKS

N
N
Nathan Johnson
Fort Wayne, US
Jan 27, 2013 6:04 pm EST

Here's one for you. Today (1/27/2013) i was sent home early by the store manager b/c I had an irate customer demand that they speak with a manager. He was about 20 feet away doing a aisle display change when I directed them to talk to him. This was the store manager/ general manager mind you. The next thing I hear is the female customer even more irate saying she didn't have time for games and jokes and in a even worse mood while this manager is joking while talking to her. After all this he calls me over after they leave, tells me to clock out and go home and that we will discuss my employment the next day I come in for my shift. He tries to say that I never should direct the customers to him because I'm a csm? What the f***? I"m supposed to handle it? I'm sorry but when a customer demands to speak to a manager I will find one for them. Then he has the nerve to say I wasn't providing good customer service. Than when I'm trying to clock out I have another customer come up for a return. I am in a tough spot b/c the other csm is nowhere to be seen that is supposed to cover me now that i'm ordered to go home, so I start assisting this customer with the return. All of a sudden, the store manager walks up to me in front of the customer and says "are you ignoring me? I told you to go home!" in a almost intimidating way. WTF? I have never in my life have worked for a company like this where the STORE MANAGER expects someone else to deal with his problems and dosn't want to interact with upset customers. This man is known to sit on the display model furniture in our store with his legs kicked up and arms stretched out TEXTING while I have customers even mentioning this to me. He does the same thing when he gets a phone call. He tells us to take a message or tell them he's busy when he clearly isnt. It's ### and I cannot fathom how he gets away with this. This company is horrible.

C
C
ComplainerRetainer
, US
Mar 29, 2012 12:04 pm EDT

These complaint are right on the money. I suspect that "hhgreg276" works for the PR dept. Got to keep a good online presence. I have a relative who works there and the stories I have heard here coincide exactly with the ones I have heard from him. I am sorry but any company who has policy that causes employees to work 80-90 hours/wk without any real possibility for an income that will at least partly support a family is just wrong. They are taking advantage of a broken economy and people who are so desperate to work and not be on unemployment. My relative's last paycheck for two weeks was less than $400. He has been in retail sales for well over 20 years, has been a model employee, has a proven track record of successfully reaching and exceeding sales goals. These people need a voice because this problem is not only related to HHGreg, it is a plague that haunts the retail giants of America and is backed by corporate greed for profit.

HHGreg, you should be ashamed of yourself.

H
H
hhgregg276
Downers Grove, US
Nov 22, 2011 3:59 pm EST

I'm not sure what HHGregg stores you work at or worked at. But the one I'm at I love. I love to go to work. I love the customers that come into the store. I volunteer for extra hours. Sorry you guys had bad experiences with them but as for my location I love it. Management is great. The rebate program, if you don't get your rebate come see us and we credit it. The protection plan. I recommend it on many items. There are some that it just isn't worth it but many it is. It is a shame that so many people want to sit there and not admit what they did wrong to loose their job but they want to blame everyone else. I can't wait to go to work tomorrow or any other day. When there I will smile. If you are that unhappy with your job leave there is plenty of people who are looking and would take a job in a heartbeat. Thank you to my managers Anne, Andy, Jim, and Dana. I love the work you do and thank you for the chance to work for this company. Mystery Shoppers, I got hit with a Mystery Shopper once. My boss mentioned it to me and I didn't get written up or anything like that.

H
H
Heaton
Temple, US
Sep 13, 2011 9:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It's a job. It sucks! Get over it!

Q
Q
quatermass
Canfield, US
Aug 24, 2011 1:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

There is much discrimination at this company, and dishonest tactics run the business. I hate it there and am currently looking for other work.

F
F
Frmanemployee
Fort Myers, US
Aug 23, 2011 1:36 pm EDT

Well, I have to say that they do work you for peanuts! I just got terminated after 10 months with HHGregg not because I was not selling the PSP (over 8.3 avg hitting the 22% payout each week), not because I had poor volume, ( $70, 000 a month avg.), not because i had a low attachment percentage, not because I had a low Open Box total, and not because I had low margin or high discount percents as I was top three in all those categories. I GOT TERMINATED FOR POOR SECRET SHOPPER SCORES! I refused to spend 30 min. to an hour kissing a non-buyers behind while my fellow associates are taking customers that you get paid on! So, I would try to hit on all the criteria as fast as I could and get rid of them. But after my second written warning in May I said screw it! I will sell my butt off and wait to see what happens. Well, got another bad shop in August and new the party was over. Managers get bonus for consistent Secret Shops over 80% so anyone that is below that more than 3 times is shown the door no matter how great your other numbers are. Got several good purchases for myself while there and would shop HHGregg again but if you are looking for a job beware of HHGregg!

A
A
anonymous*****
West River, US
Jul 22, 2011 3:06 am EDT

OHHHHH BOY! I wish I woulnt have researched this because I have SO much to say. #1- Today was payday...if you want to call it that. I got a $380 paycheck. BAHAHA. I worked 86 hours. 6 hours of which were in training ON MY DAY OFF! We were supposed to be clocked in for this "training" and it wasnt supposed to go against us as draw. I'm sure you can guess the result of that bull**** lie ---we never got paid. We were so *** dead. Very little traffic at all...so 11 out of 16 employees were in draw. The other 5 barely made it. No one can explain to me why I only have a 380 dollar paycheck. It's almost as if they didnt include a full week into my pay. AND for any ***hole that has anything to say about me being in draw. We are a brand new store in a brand new market barely getting by so go *** urself. Also, I had 4 Samsung laundry sets that I got paid like$ 88 each for. By the time they were delivered...that 88 turned into $16. This place is a joke. I have a family to support and its impossible to do working here. I have been in sales for roughly 5 years and have always been a top performer...lol...this place is depressing. that should tell ya something. PLEASE RECONSIDER if you're thinking about taking this job!

ComplaintsBoard
K
8:38 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HHGregg purchase product

I purchase a refrigetoron 2/13/2011 and by 3/2/2011.
it went up. I contacted HHGRGG an
GE Money and HHGregg is working together. I contacted GE Money explaining the situation. They refuse to reinburst me my money. I am out of 1, 300 of my money . GE want the monthly payments. Neither GE Bank card nor HHGregg wants to accept responsibilities. For the refurbished products for which they are. Selling uncover as new or out of box. When really it is refurbished. I would like something done about both GE and HHGregg.

Read full review of HHGregg and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
GE Money US
GE Money US
Phoenix, US
Mar 18, 2011 9:50 pm EDT

I'm sorry you're experiencing problems with your GE Money account. We'd like to help. Please email me at gemoneycares@ge.com with the following information:

- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number
- Reference code DM 031811_hhg

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Money

ComplaintsBoard
L
2:00 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HHGregg poor customer service & coupon fraud

hhgregg appliances & electronics
ATTN: Dennis L May
4151 East 96TH Street
Indianapolis, Indiana 46240

Lance Kramer
***************
***************
I mailed the letter below to HHGregg concerning a terrible customer service experience I encountered. To date, I have not received a call or any communication concerning my concern. Please think twice before spending your hard earned money at HHGregg as they don't seem to appreciate your business and are not ethical.

Reference: Order # ****-*****

Dear Mr. May,

I have been a loyal hhgregg customer for many years which my family and I have purchased several TV’s, and appliances. Thinking that I was a valued customer, I signed up for the hhgregg gold program to take advantage of offers not available to the general public. I had a very unfortunate experience when I shopped at and attempted to use my reward at the hhgregg location in Reynoldsburg Ohio (store #60).

I have been in the market for a Mitsubishi 60 inch DLP Television. As most people, I researched the model which I was interested in (WD-60738) on the internet to get an idea of how much the units were selling for. I found the unit listed on the Circuit City website for a total price of $850 including shipping and handling and no tax. The unit was listed as an open box model which didn’t bother me.

I called hhgregg to give the company a chance to meet or beat the price. I spoke to Robert ***** at the ***** location. Mr. ***** was very professional and went to bat for me. Through a few phone calls, I was told that the price could be matched since the same model was at the store as a display and could be sold as an open box. I informed Mr. **** that I would be down to purchase the TV later that night.

I arrived at the store and was greeted by Mr. *****. Again, I was treated very professionally and was shown the TV. My order was written up and I was escorted to the customer service desk as I was ready to pay for my purchase. This is the point where my experience with hhgregg went south very quickly.

I was one of two customers in line. The customer service desk had two computers available to check people out. One of the customers was at one of the stations. I was at the other (which nobody was there to assist). Mr. ***** and I stood at the counter looking over at the other person getting serviced for a good 10 minutes. The customer service area didn’t say anything to me such as “we will be right with you” or “sorry for your delay”. I was basically treated as an invisible object standing at the desk with no real value as a paying customer.

Mr. ***** finally got tired of waiting as well and went to find another employee to help us check out. After a few minutes, a younger male with glasses (don’t have his name) came to the desk. The person seemed irritated at best that I needed help. As an example, the clerk immediately placed the “closed” sign on his section right behind my order in frustration that others were waiting behind me as he clearly didn’t want to go above and beyond to help clear the line.

As the clerk started to type my order into the computer, calls were coming into the store. Rather than focus on me as a paying customer, the clerk decided to answer the phone and try to multi task which didn’t work. The clerk got one call which a person was upset their credit from a returned item didn’t post to their credit card account. I must have waited 15 minutes at the desk while he attempted to get all of the caller’s information to do research why I was trying to pay. As he continued to answer the phone, I tried to let him know I had an hhgregg gold coupon worth $75 dollars off my purchase price as the TV I bought was in the price range of $700 to $1299. I think he heard me but still was focused on customers calling in. I had to leave the desk for a few minutes and ask Mr. ****** if I could borrow the phone to call my wife and let her know I was going to be late since the process was taking so long.

I came back to the desk and the clerk finally was done with his customer phone calls and was able to talk to me. I was immediately told “The Manger is not going to except this coupon”. I asked for the reason and was told that I already got a good deal on the TV and he was not going to honor it. I asked to speak with the Manager.

The Sales Manager, Brandon Vawandingham came over to the desk. I asked why my coupon wouldn’t be honored. I was told that normally the store doesn’t price match with internet stores and that he was doing me a favor matching the price. In addition, I was told that the store was losing $20 dollars on the deal and couldn’t cut the price any further. I asked for Mr. Vawandingham to show me on the coupon where it indicated my coupon couldn’t be honored because I got too good of a deal. He took the coupon from me and outlined two sections which he claimed were the legal reasons why the coupon didn’t have to be accepted. The first sentence outlined “SRP indicates suggested retail price”. The second sentence “hhgregg reserves the right to limit quantities. Models and quantities may vary by store”. As you can see, neither sentence has anything to do with honoring the coupon.

I went on to tell Mr. Vawandingham about the very poor customer service experience I had with the clerk. Mr. Vawandingham defended the clerk’s actions in stating that calling customers could turn out to be hhgregg paying customers also. He re-affirmed his position by asking me if my call got answered when I called the store asking about the price match. I couldn’t believe that the manager was telling me that callers on the phone were just as important as paying customers with cash at the checkout counter. In my opinion, the customer being serviced is the customer that should be focused on until the transaction is complete. By the time everything was done, it took me 30 minutes to check out.

In conclusion, first and foremost, I am very dissatisfied with the way I was treated as a customer and will influence my buying decisions in the future. Second, I truly believe that my coupon should have been honored. The reasons why it couldn’t be honored were not listed within the legal language of the coupon as such. As a business person myself, I can’t believe that hhgregg would be willing to lose a lifetime customer over $75.

I would appreciate a call to discuss the matter further. Up to this point, I used and recommended hhgregg for all my electronic and appliance needs. I am hopeful the matter can be settled so I can continue to do so.

I have included a copy of my receipt along with the coupon showing the Managers outlines within the envelope.

Thanks,
Lance

Read full review of HHGregg and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
E
E
ecooper35
Miami, US
Mar 07, 2011 2:32 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Mr. Kramer

We are researching this industry and we are hoping you might contact us. e-mail: mikecooper54 (at)gmail.com Thank you.

ComplaintsBoard
M
5:14 pm EST

HHGregg Trying to rip off a widow

HH GREGG HAS THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED! I have been trying for 2 YEARS to get something straightened out! My husband passed away in Oct of 2008 after a very short battle with cancer(he lived 55 days from the day we found out he was even sick) and I missed my payment in November because I WAS GRIEVING and in SHOCK over the loss of my beautiful sweetheart!

When I got the bill in December and realized that I had missed the payment I went ahead and PAID THE BALANCE IN FULL(the payoff amount not the balance)! In February I received a bill for a about $500.00 and when I called they explained that since I missed the payment in November it was for the interest since I had 0% interest for a year. I explained the circumstances and that I had already paid this in FULL and the supervisor that I spoke with said that was very understandable and she would have this taken care of immediately and that I would receive confirmation in the mail. Needless to say this never came but a new bill with late charges and more interest did!

Never mind the fact that the interest should have shown on the December statement and that it seems like this was a complete SCAM to try and get more money out of people! I was not running out on something I owed, I PAID THE BALANCE IN FULL! It has been two years and they are reporting this on my credit as unpaid debt and every time I called they would say they would have it taken care of and did not! Month after Month I would go through this, getting someone that spoke English was also very difficult.

I need to refinance my home since I am now a single income household and when I went to do this my mortgage company informed me that HH GREGG had reported me as deceased so I could not refinance! When I called them about this they said they didn't do it and that I could not speak with a supervisor and that one would call me. She could not give me a time frame and also said that it was impossible to speak with anyone higher and that she didn't know who I could contact to lodge a complaint or who their president and CEO was! She said that if I wanted to find out that I would need to do the research myself!

Once again another RUDE associate. I am living pay check to pay check and need to REFINANCE MY HOME and have HH GREGG correct THEIR ERROR! I am beyond frustrated and cannot seem to find anyone that is willing to step up and correct their error.

Read full review of HHGregg
Hide full review
ComplaintsBoard
O
8:39 pm EST

HHGregg sold fake

I brought four stainless steel appliances from H. H. GREGG and had discolor on one of them after 18 months. They offered a partical store credit but told me tough on the other units. I just want to let people know if you go to H.H. GREGG take a National Tire-Battery! with you. If it sticks to the appliances it's not 100% stailless steel. I went to a small claims court. I got a judge that had noe clue what stainless steel is. Any help you can so to let other people know would be great.

Read full review of HHGregg and 1 comment
Hide full review
1 comment
Add a comment
T
T
thatnameisalreadytaken
Albany, US
Nov 30, 2012 11:44 am EST
Verified customer This comment was posted by a verified customer. Learn more

What brand of appliances did you buy? And did it say stainless steel on it? Or did it say "stainless look"? They do have some much cheaper appliances that are not stainless steel, but look like it, until you look close. We are buying our stainless appliances one at a time, so the bite of the cost of the real thing doesn't hurt so much.

ComplaintsBoard
J
9:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HHGregg property damage

Dishwasher delivered on 1/17/2011, Delivery guy broke counter top while installing dishwasher. Nobody from hhgregg has done anything about this and today is 2/1/2011. Called customer service and after about 45 minutes and one idiot named bill, I reached Mary (the manager of customer service). Mary informed me that hhgregg is not responsible for breaking my property but the delivery service should be responsible. I informed her that I had already tried to contact the delivery service (who is a subcontractor) one week ago and received one phone call back from Mr. Muncie who said he would get right on it. Still no action from anybody. It was a surprise to find out that this company uses subcontractors who are not responsible- they came wearing hhgregg shirts and represented themselves as employees of the company. Needless to say I will never do business with this racquet . # weeks later now, and countertop is still broken. Very poor customer service-if it can be considered customer service

Read full review of HHGregg and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
DOitRIGHT2011
main, US
May 10, 2011 1:24 pm EDT

I had a similar situation which HHgregg subcontractors damaged my property. It took me filing a complaint with BBB.org and placing the issue on facebook as well as complaining to HHgregg corporate headquarters to get anywhere. Took me five months to get the delivery company to pay up but that is only after Mr. Muncie from Spirit Delivery (hhgregg subcontractors) contacted me after five months of avoiding me and yelled at me telling me I should of called him to deal with this directly not HHgregg. Idiot man! So I yelled back at him because I tried many times over the course of five months to contact him but he avoided me! Good luck with them. DO NOT stop fighting for your money for the damaged property! Keep at it and eventually you will get your damaged fixed.

ComplaintsBoard
K
5:31 pm EST

HHGregg very poor delivery service

I wish I had seen this site before buying my dryer from hhgregg. I did get a pretty good deal on it, only because I'd shopped around myself and saw what the lowest price was. There were going to charge me delivery because with the sale price, the item fell below the delivery threshold, but I was able to get that adjusted (they took off the delivery charge from the price of the item). When it came time to deliver, they called at 6:30 am (yes, woke me up) but did show up at 7:30 as promised (it helps, I guess, to be the first delivery of the day). That's the end of the positive. When they showed up, they looked at our hook-up and said they weren't allowed to install the dryer because it was vented under the house. They left the dryer in the middle of the floor, packed up their gear, and left. Didn't tell us anything about hooking it up ourselves, didn't even hook up to the water line, just left. It took my husband at least an hour to do what they could have easily done in 15 minutes, and they could have told us before we even bought it if there were changes to the law regarding venting of dryers under the house, if indeed that is true. I've just left a very poor grade on the delivery confirmation phone-line; I wonder if there will be any follow-up. I will not be shopping there again.

Read full review of HHGregg
Hide full review
ComplaintsBoard
H
10:48 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HHGregg false advertising bait and switch

I received an advertisement in the mail for a pre-black friday sale at Hhgregg. The advertisement states "Panasonic 50" Class Plasma HDTV SRP799.99 now 599.99". I went into the store on 11/19/10 and had Ashley Sprague salesperson helped me. I showed her the ad. She showed me the T.V. The current price was 799.99. She stated that was because the sale did not start until Nov 21-Nov 27. She then stated that they had a 30 day price match guarantee and that I could purchase the TV today and come back during the sale dates on the advertisement, show them my receipt and the advertisement, and then I would get the 200$ price difference right away. I went back on Nov 22 and showed customer service my receipt and ad. They said that they could not give me the discount because I purchased a different model than what was on sale. I asked to speak to a manager and he said there was nothing I could do but I could return it. I am a single mom and have no one to help me to return the item. He said they would not come get it and that I would have to return it somehow. He even laughingly said they could take it out of the salespersons paycheck since she was the one that made the mistake. I was so upset I did not get his name. He was a white male with red hair and red beard. I looked at the advertisement and there is no where on it that specifies what model of tv. There are also no exclusions or small print that states which model. I have the advertisement and my receipt. I was on a specific budget and was promised the sales price on this tv. I want the sales discount of 200$.

Read full review of HHGregg and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
F
F
F Them at HHGregg
Sterling, US
Nov 25, 2014 12:29 am EST

I was bait and switched by HHGregg from the 2014 Black Friday ad too. It stated a Samsung 3D Smart HDTV for $998 and when I went into the store they told me that the ad was wrong and could do nothing about it. They were useless employees and they even all said it was false advertising. The manager was no help and could care less. I was brought in by their ad and they would not honor it. Right away they tried to offer me other TVs. Never shopping at HHGregg again.

M
M
mandc
Sarasota, US
Jun 28, 2013 2:20 pm EDT

sarasota florida - I went on website and found a computer printer. The website says "check store inventory" went there and it said "available (my zip code)" went to store and manager said sorry we don't have any--I said why does web site say "available"--he looked up other stores in the area and said sorry no store has this. then he looked at computer some more and finally said this is available if you order it online. But I said the web site says "available" this zip code -means in stock there! I said ok then give me something comparable--he said nothing is comparable and he can't help me. I told him ok another Bait and switch from your store. I asked if they could order it and get it into store--he then made up a story about sorry out of stock in the warehouse. I asked why does the web site say "Available". then he told me they can't help me and told me to leave.

ComplaintsBoard
J
3:15 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HHGregg ge credit/late charges

GE Money, the finance partner with HH Gregg, is a credit supplier which should be avoided. I financed an Electric Range on their 12 months same as cash program and have been hit with late payment charges twice. I pay my monthly payment Electronically, and they seem to delay processing the payments. I pay several bills due on this date at the same time. Everyone else posts the payments and everything works like electronic payments are suppossed to work. Not GE. I was told to contact my Bank. So my response is 'I will not shop at HH Gregg' and express my disappointment with GE to as many others as possible. I'm paying the balance off and HH Gregg can screw someone else.

Read full review of HHGregg and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
N
N
nlmccre1969
Hagerstown, US
Mar 29, 2011 4:26 pm EDT

You're holding hhgregg responsible for your bank's actions because...why, exactly? Not all bills are available for EFT, in which case the bank, your bank, draws up a check and mails it to GE. If that's an issue, then don't you think it would be prudent to schedule the payment a week in advance so that the payment would get there on time? This is your fault...not GE's and not hhgregg's. Perhaps you should have called your bank. But, hey, you have to point the finger at someone, so why not blame the ones who aren't setting up the payments. Common sense should have told you that after the first time the payment didn't arrive on time, that calling the bank would have yielded the answer to your question and how to avoid it again. After all, they are the ones who actually submit the payments for transfer.

I, myself, have a couple of bills, that while I have them set up in bill pay, because they are not eligible for an electronic transfer, I play it smart and CALL THEM IN OR PAY THEM ON THE COMPANY'S WEBSITE.

ComplaintsBoard
O
2:14 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HHGregg return policy

I bought an acer notebook for my daughter as a Christmas gift. When I bought the notebook I mentioned it was a Christmas gift and that I hoped it would be the one she wants. Since it was almost a month before Christmas the salesman was quick to mention that if it would need to be brought back that we only have 14 days. I had already paid for the notebook so I asked what my options were at this point. He asked a supv. who said it could be held there until we were ready to pick it up. When we went to pick it up someone had resold the notebook we had selected. The salesman offered a similar one and we took it since we really had no other choice. My daughter checked the notebook out and felt there were several things that she did not like about it and decided to return it. They told her they could only give her $100.00 of it in cash and she would have to wait for a check for the remainder. She voiced how unsatisfactory this was and they just told her basically too bad. She left deciding to think about how to handle it. The next day was the last day she could return the item and since she was at work she had her husband return it for her. They told him they now could only submit the request/return to corporated and she would get a check for the entire amount. They stated the reason being his name was not on the receipt. Her name was not on the receipt the day before either and they would give her $100.00 then. She even called the corp office and they were very rude and could care less about her displeasure in this situation. All I can say is buyer beware. They never mentioned this so called policy when we bought the item, even though they knew it may need to be returned. I have been a good customer buying most of my tv's and appliances there, but this will be no more. They have just lost a family of good customers, but I am sure they don't care.

Read full review of HHGregg and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
Antih-g-e--g
, US
Dec 07, 2011 2:24 am EST
Verified customer This comment was posted by a verified customer. Learn more

Purchased refrigerator. To be delivered after closing on home. Purchased fridge over 30 days prior to delivered. Item delivered. A water line connector purchased was not needed so I went to hhgregg to return it. Was told that no return on item over 30 days. Explained product not delivered until after 30 days. No go. Wrote home office several times. No budge from them. They will not have my business and I will share this with family and friends.

M
M
missileman
Philadelphia, US
Jul 23, 2011 1:42 pm EDT

14 days is an industry standard low for returns. Even Kmart gives you 30 days.

ComplaintsBoard
M
4:53 pm EST

HHGregg bad service

Ok so - almost 5 years ago, we go to HHGregg, buy one of their best Hitachi 55 inch HDTV / LCD and we pay $400 extra $'s for the extended warranty. We were told at the time of sale IF the TV was not able to be repaired in 30 days, this warranty would replace the TV with something comparable. Well...it took 87 days for my Hitachi to be repaired. It was a nightmare. I never could find out who the warranty company was, calls were never returned, and they ended up telling me that HHGreggs salesman had lied because there is no set amount of days you wait before they fix your tv. MAKE SURE you get whatever they are promising you in this extended, extra cost warranty IN WRITING before you purchase the warranty. From now on, I probably won't buy the best - I will buy cheaper, hope it lasts for a few years and then when troubles start, throw the set away. In home repair is outrageous...and even when you buy the best anymore, it doesn't mean longer lasting. Sad - right?

Read full review of HHGregg and 3 comments
Hide full review
3 comments
Add a comment
Valerie
Valerie
, US
Dec 04, 2008 7:36 am EST

We purchased a small refrigerator that was on sale from the HHGregg store in Piqua, OH. It's been one big hassle. I am 65 years old, and it's a 50+ mile round trip.

The hassle began when I called to see if it was in stock, they said it wasn�t, and I'd have to come in and pay for it, before they'd order it. They wouldn't take my credit card over the phone. So I drove over and paid cash.

When it came in, I called and asked if they'd deliver it. They told me I had to come in first and pay for the delivery, (Evidently, they would not trust me to pay the delivery man). So I called a friend, and we went to pick it up instead.

When I got it home, it was defective, it wouldn't cool. I called the store, they told me to call the service center, who told me I'd have to call the manufacturer. I called them, they said they'd send someone out to fix it.

After no one came to fix it in the next five days, I called the store back. I talked to the manager this time. He said he'd order me a new one, but I had to bring this one back, before he'd order it. That would be two more trips over and back. But I said OK.

The next morning my wife and I decided to just get our money back, we�d had enough hassle already. When I got to the store, I told the manager I just wanted a refund. He got a little pissy, and said that�s not what we agreed on last night. I told him I changed my mind, we�d been hassled enough.

He said he�d give me a refund, but he had the right to charge me a 20% restocking fee. (That was about $54.00.) I asked him how he could charge a restocking fee when he sold me defective merchandise. He said I should have read the back of the invoice. I said I�d pay the restocking fee, just write it up. When I asked for the cash back, he said they�d send a check in the next 7 to 10 days, he said they also had the right do this as it was also stated on the back of the invoice.

Before I walked out of the store, I told him he was going to get a little publicity. I�d write the Attorney General, Better Business Bureau, and post this on several web sites. He didn�t seem to care.

J
J
Joel
, US
Aug 05, 2010 3:27 pm EDT

I wish I'd read the reviews here before purchasing my new fridge. The two day delivery took nine days and even after I told them repeatedly BEFORE I PURCHASED THE FRIDGE that my drive way was very narrow and they needed to use a small truck, they showed up with a 34ft truck. Their smallest truck. When they could not get the truck to my house they TOLD ME TO BORROW a smaller truck from a friend or neighbor so they could complete the delivery. I went back to the store and told them just give me my money back and I'll buy elsewhere. They said no, no, no, we can make this work. I finally did borrow a truck from a friend and got the fridge to my house where the installers dumped it and ran. They didn't even bother to put my 70# house door back on the hinges leaving me to fight with it by myself for 30 minutes.

But it gets better.

When I noticed the next morning the seal on the freezer was not working, lots of condensation and ice in the freezer, and reported back to the store they said they'd send a team out to check it. The bozo team arrived a week later to tell me the seal was bad and they'd have to swap out my fridge.

After three weeks of waiting while they tried to figure out how to get a truck to my place the bottom line from the regional manager was, it was my problem. I had to get the fridge back to the store for a refund, if I couldn't manage to do it, no refund. I told the sales person 3 times explicitly before I purchased the fridge it would be difficult to get it to my place, were they sure they could do it. I was told repeatedly yes, we can deliver it to you, no problem.

Not only did they lie through their teeth every step of the way, they never returned calls, and then in the end expected me to somehow get a 400# brand new but defective fridge back to their store to get a refund.

A
A
Adam
, US
Nov 05, 2010 1:04 pm EDT

I recently purchased a $2500 LG LED TV from HH Gregg in Dayton, OH. I bought insurance worth $500 too (just to be safe).The picture is awesome. Unfortunately, the screeen went blank in 3 weeks. I called H Grregg ans was asked to call LG. LG sent a repair man in 5 days and I was told the part he needs is in backorder and they will replace it with a new one. In short, I have now been waiting 1 week and there is still no clarity as to when I will get my tv fixed or replaced. I called HHGregg and the manager said they cant do anything about it. MORAL LESSON: Dont buy an LG TV and stick to the pro's like BEST BUY to buy your expensive electronics.

ComplaintsBoard
F
12:31 am EDT

HHGregg treatment & discrimination

WARNING TO POTENIAL EMPLOYEES:

H.H. Gregg is a career move you surely could live without, it would be your worst nightmare and you would probably make more money doing home deliveries of you local newspaper door to door.

I am a former employee who is surely not bitter do to the fact I have a much better job (real job) now so please don't get me confused with someone who is a disgruntled employee. The first lie they tell you is that you can make up to $20 per hour, nothing can be further from the truth. You are lucky if you make ten since they only pay $7.25 per hour on a forty hour week in a commission v.s. draw pay system. If you have the misfurtune of working over 40 hours and don't make $300, they will give you overtime hours (time and a half) on every hour over forty that you did not ask for. If you don't make enough to cover the overtime money in sales they take it back from you on you next check. Sound good to you, it is not. You are taxed on the higher total, you don't get that back which means you worked for nothing.

The manager is named John Cool at the Roosevelt Blvd location in Philly and his only concern is not you, it is the store. If a coustomer wants to buy a product which pays you $75 in commission and you can not close the deal with a reasonable price the store will take it to under cost just to get the volume. Managers get paid on store volume, you do not. Now your $75 has srunk to maybe $8 and they expect you to be a happy camper with that. They strive to keep their pockets fat and keep you in the poor house. Don't fall for the myth they state to you about their deficit policy, it is all in the favor of store management.

One last note, they treat the employess like crap. It is the worst place you could imagine when you have to go in everyday. You are forced to follow the customers around like they are thieves not letting them look around or even breathe. When you ask them why is that the policy they quote, " If you don't want to be confronted go to Best Buy". I have been waiting to see a customer run off with side by side refrigerator so I can film it and place it on U TUBE. In all reality, Best Buy is still the better choice. SAY NO TO H.H. GREGG !

Read full review of HHGregg and 2 comments
Hide full review
2 comments
Add a comment
I
I
IK478
Charlotte, US
Aug 06, 2011 2:44 am EDT

I'm a former warehouse employee four months out of that terrible place. I'm glad I got out of there. I was former military when I went in there. That's a big point of respect to your coworkers but not to management. I made more as an E-3 than I did in that joint. Even an E-1 made more than I did. They give warehouse all the menial tasks to do because they think hourly people need to "earn their wage". There was extreme favoritism in management and they admitted to being anti-military for wearing the winter PT jacket while coming into work on a cold day! I didn't even clock in! They also try to order you around off the clock as well. Worst place to work ever.

C
C
countrygirl88
severn, US
Jul 25, 2011 7:20 pm EDT

I am a current employee of hhgregg in a diferent state. I would agree with you also if u make a complaint they don't take care of it. At my location the discriminate for being gay. When you take out family medical leave they cut your hours. They tell you that they are going to give u off every other weekend for transfering 30 mins aay and then 6 months later take it away. Employee relations will refuse to call you back. Say no to hhgregg

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact HHGregg customer service

Website

www.hhgregg.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with HHGregg?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with HHGregg Customer Service. Initial HHGregg complaints should be directed to their team directly. You can find contact details for HHGregg above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about HHGregg. Discuss the issues you have had with HHGregg and work with their customer service team to find a resolution.