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1.4 1169 Reviews

Hertz Complaints Summary

129 Resolved
1040 Unresolved
Our verdict: With Hertz's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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L
9:48 am EDT
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Hertz assaulted by hertz staff, catania airport, sicily

I am writing to make a complaint about one of your employees, who physically assaulted me and threatened both myself and my partner last night, at the Hertz desk in Catania Airport, Sicily, Italy.

I am a 53 year old English National, landing in Sicily for a holiday with my partner.

This is what happened:-

I have been a customer of Hertz rental, however on this occasion I had reserved with Avis.

Having arrived on a flight, I was unable to locate the Avis desk, and seeing Hertz, I approached the desk, and extremely politely asked if he could direct me to where Avis is located. My exact words were “I am very sorry to trouble you, but would you be so kind as to tell me where the Avis desk is located?”. I was genuinely and impeccably polite.

He immediately effected a dismissive off-hand manner and said “I don’t know”. I replied “you don’t know where the Avis desk is, and yet you work for Hertz?” It was a quizzical, somewhat incredulous tone by me, but nonetheless continued polite.

He then said if I wanted to know where Avis was, I should walk (approx 75 metres) to the information desk!

Courtesy costs nothing, and I thought how ungracious of him, and hardly an appropriate conduct for a representative of Hertz, or indeed the tourism industry welcome of Sicily. I made my sentiments known to him. I said I thought he was rude and deliberately unhelpful, which he did not like one bit.

At this point I left, somewhat irritated and went to a car hire counter further along, who were kind enough to direct me outside.

I went outside and could not immediately find Avis, but this man (your employee) had seen me leave the terminal and deliberately gone out of the back of your desk, and attempted to engage in a physical dispute (a fight) with me. Disgusting behaviour.

I am 53 years old and I really do not want this kind of hassle, and I managed to evade him, by jogging around him. I went inside and to the information desk, not least to avoid being alone outside in the dark with him.

I then had to pass by the Hertz desk, and I decided to take a photo of your desk in order to make a complaint to the police and you. I should point out I was not directly outside your desk, but across the hall. You can see the photo I took attached, and that my action was not taken from close by, or indeed deliberately provocative.

This man saw me do this, and ran over to try to take my phone. He then proceeded to physically assault me by grabbing me repeatedly and stamping on my feet while arranging for his friends to gather round and pretend they were the police. They were not, I checked their badges, and they were pretending they were police when in fact they were just airport workers with pass badges, with no authority to arrest or assault me.

At this moment my partner emerged with our suitcase and raised the alarm and the real police arrived.

After interviewing everyone they clearly realised that this man was, for them, an embarrassment, and allowed me to leave. They demanded I show them the photo I took (attached) and it was clear that I had not taken a photo of him, but of the Hertz desk, with a view to making a complaint.

His Hertz colleagues (two women), were clearly embarrassed by his aggressive behaviour.

I cannot believe that you, Hertz, can condone this behaviour on an innocent member of the public, who simply asked for the common courtesy of directions. An everyday event that anyone in a people business would be happy to help with.

I therefore ask for an investigation on your part into this assault and that the employee must be removed from employment.

I expect a full apology from Hertz for the trauma of this, failing which I will make an official complaint to the police. I might add that my partner will record this on social media about this disgraceful behaviour.

I asked for the name of the employee, and he replied his name was “Valentino Rossi”, so he even lied about that, as this is name of an Italian motorcyclist. But he was in his forties, with short grey hair. I’m sure your logs will reveal who he is.

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Susan Sundahl
, US
Oct 11, 2017 2:40 pm EDT
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It is hard to believe you encountered the exact same type of lazy, unbelievble behavior which my husband and I encountered this past June in Corsica at the airport. We too were trying to find the return counter which is not marked outside although all signs point to an outside area. In asking in Italian, a person with Hertz, where it was and since we were trying to make our ferry connection (one a day ferry connection) I told him if he could point to the area it would be great so we could hurry. He said he had no idea where it was. (Really, you work for Hertz?!) So in driving the perimiter again, we finally decided to stop in front of the Enterprise return lot and I left the car while husband waited. The same person came out saying we could not park there and if I wanted info I could go into the terminal. I finally did. What I found was that the lots were connected, Hertz shared with some of the other companies and this employee rude, offensive and piggish was telling tourists one thing and he knew exactly what was going on. In rushing now to go inside, to stand in line to return (which we customarily just drop off with full tank) several items were left in our rental car (bathing suit, Australian hat, just purchased linens, Rx sunglasses, small purse with minimal money in it, no cards, and an Rx orthopoedic pillow.) We missed o0ur ferry by 20 minutes, and incurred the cost of hotel room. All this because a lazy lout would not help us find the return. He rocked back on his chair legs and sat there string at us. How dare he and how dare you Hertz for accepting this behvior. This appears to be status quo in certain parts of Europe.
Have been a Hertz Gold member for years. Things will be changing soon.

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8:02 pm EDT

Hertz dirty cars

I rented a car through Priceline, and was [protected]@happy to see that the car rental would be from Hertz. We rented the car on Oct.2nd at Tampa airport around 6pm. The agent was very nice, and we rental a Hyandi Elentra. The reservation number is H [protected]. When we went to get our car the first one they gave us the windows were so dirty we couldn't see out of them. They gave us another car the exact same kind with dirty windows too bad t not as bad. The first thing we did when we left the airport we went to a gas station to wash the windows. They did t even apologize said try this car. Then the car was only filled 3/4 gas, which it was suppos d to be given to us filled. I always thought of Hertz as being the Cadillac of car agencies and we were very disappointed with the quality of car and service. We take the car back on October 13 at 6 pm. We prepaid the car with Priceline. My name is Bruce Nelson, 32 mellowood Drive, Toronto, Ont. M2L. My number is [protected]. Thank you, Bruce Nelson

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3:49 am EDT

Hertz car hire

Hi, for some unexplained reason following a car hire from yourselves from Pisa airport in July we have been charged £27 twice to our credit card ( September 2017, October 2017). We cannot see any reason for this charge or have been given any explanation. This also appears to be happening to lots of other people when looking on Internet forums. We would like to be refunded for these charges, this is not acceptable. It shows as Hertz Italiano spa on credit card charges, surely this is a fraudulent action. We will certainly not be using Hertz again. Please resolve.

Mr Gavin Johnson
Car hire was first 2 weeks in July from Pisa aiport.
Please email for further details.

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3:33 am EDT

Hertz almost 6 month!!! I still not get my money

My contract number is : [protected]

I already sent 6 mail and calling many times

everytime Hertz tell me money is comming

But I still NOT Recv!

these is the emails

----------------------------

If I NOT received my money on this weekend, I will sue you company, then I will tell all Chinese how bad your service.
I am the VP which service Chinese people for rental cars suggestions, If you wanna try my bottom line, I will show you what I can do .

THIS IS LAST WARNING !

原始邮件
发件人: [protected]
收件人: Customer Relations
发送时间: 2017年10月3日(周二) 16:19
主题: GIVE MY MONEY ASAP ! almost 6 mouths!

Hertz :

It’s been long time, and you still not reply me and I still NOT recevied my deposit yet!
please ASAP reply this email, the legal prosecution of me will retain the power!
I have all evildence about my order on Hertz, and if you wanna embezzle my money, I will show you the legal
I am very sure you don’t get in trouble, and me too. I hope we keep gentleman and peace, so, reply me now!
It’s so long time, my patience is over!

原始邮件
发件人: [protected]
收件人: Customer Relations
发送时间: 2017年9月17日(周日) 23:50
主题: RE: I still have not received the deposit

Hello, I still NOT recevied my deposit yet, Last mail you said 10 working days, but it’s not
Please check it again
Thanks

原始邮件
发件人: Customer Relations
收件人: '[protected]'
发送时间: 2017年9月1日(周五) 19:32
主题: RE: I still have not received the deposit

Dear Mr Peng,

Following our previous correspondence please be informed that our bank has just confirmed that a new refund of €500 will be processed today in your account.
Please allow a period of approx.. 10 working days for the transaction to appear.

Please inform us accordingly when the amount will be shown in your account.

Once, again, we regret the inconvenience you experienced.

Kind regards,

cid:image003.[protected]@01CF4FFC.3F58C990
Natasha Zigouraki
Customer Relations Department
AUTOHELLAS SA | 31 Viltanioti str., 14564 Kifissia, Attica, Greece
Fax: +[protected]
[protected]@hertz.gr| www.hertz.gr

From: [protected] [mailto:[protected]@qq.com]
Sent: Tuesday, August 29, 2017 1:34 PM
To: CustomerSupport Greece
Subject: I still have not received the deposit

My contract number is : [protected]

It’s been long time, almost 3 mouth, I still not recevied my deposit yet

Please check the order, thanks

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2:00 am EDT

Hertz car rental carcassonne airport yesterday, oct 2 2017

I am Lizanne Mitchell. I presented to pick up my car yesterday morning around 10:30 am. I rented a Compact 4 door automatic through Auto Europe. (Voucher 5150945). I was given a car, which turned out to be a MANUAL I declined this car. They argued with me. They told me that they never make a mistake. They talked me into a bigger car. (Rental Record [protected]). I scratched the wheel well trying to leaving the parking lot. They charged me for damage plus one day of rental. The parking lot was jammed packed and no one was around to help me. The car was also previously damaged, so I thought charging me on the spot was unfair.
My husband and I travel all the time and I have never been treated so poorly by two desk clerks! I want to file a formal complaint about the two yesterday. I will look forward to hearing from you. Lizanne Mitchell, MD
The two men working at the desk were arrogant, rude, unhelpful and condescending.

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9:10 am EDT

Hertz tolls fees

Hertz rental is a scam when it comes to fees on tolls. I went over cross bay bridge 2 times and hertz is trying to charge me $ 32.75. Mind you the bridge only costs $4.25 each way. So how in hell from $8.50 total they want $32.75? This is a rip off and I will not pay it. Get some one else to fill your pants pocket. Hertz claims that they just go on and pay it so the customer don't accrued any late fees and for them doing that, there is a administration fee, [censor] is my answer to that, give the customer a chance to pay it first, send them a bill or call them and or e-mail them. Just the same way mta does when you go over the bridges and don't use or have an e z pass. I will never ever rent a vehicle from hertz again. Nor family members and friends if I can help it. I'm willing to go to court over this.

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1:10 am EDT
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Hertz car cleanliness

I rented a vehicle from the San Francisco Office on Bryant Street. Vehicle 00599/8597494, rented on 9/19/2017 in the morning and returned in the afternoon of 9/21/2017. I made a complaint to the Manager, but have not heard a response from him. That complaint is below. I also note that the car was returned on 9/21/2017, but Hertz labeled the return date as 9/23/2017, and illegally charged my auto insurance for two extra days.

Dear Pascal Dusabe,

Last week I rented a Hertz car from your branch, while my car was being fixed at Fix Auto.
RR H287 48930
The rental was for three days beginning Tuesday, Sept. 19. I'm sorry to report that the car was filthy! It smelled so badly that it made my nose burn when the windows were rolled up. It had an acrid smell! Many years of cigarette smoking inside the vehicle was likely. The windows were quite filthy as well. The Uber sticker was still on both the front and back windshields - as if I was an Uber driver! The carpet had not been cleaned in a while. The shocks were completely shot. There was no seat support.

In short, the car was a terrible advertisement for Hertz.

I realize that you knew that my insurance was paying for the car, and not me directly. Perhaps this gave you less incentive to provide a decent vehicle? I would like to have mileage credit as compensation for this. I would request that you use my Star Alliance program:

NF543705

Sincerely,
Jonathan Dimmock

Phone: [protected]

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2:54 am EDT

Hertz unethical behaviour

I rented a vehicle from September 23rdto 25th of September 2017 at the Plano East HLE location 3303 North Central Expressway #26 Plano Texas phone# [protected], Rental record# [protected], Reservation# H4324985010, on a 2016 Impala. I returned the vehicle around 4;45pm on the 25th of September and I forgot to take my large Blue Igloo ice chest from the truck, which had ice and wine coolers and 2 liters gallons of Brisk ice teas inside. My neighbor picked me up and took me home, I called and spoke to a Crystal and a Courtney on separate occasion and informed them about the igloo. They said the vehicle hasn't been cleaned yet and I came to pick up the igloo the next day (September 26th) around 4:30pm and all of the contents were gone, estimate value $12.00. No one knew what happen to the items, but they do know who cleaned the vehicle., An email was sent from hertz custermer service department to the manager of that location Miss Lendsee, I did speak to her on the 26th of September, she said she would look into it but I haven't heard from her to this date. What is the procedure to get reimburse for my loss? Where there any surveillance cameras in the area where the vehicle are cleaned?

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10:11 pm EDT
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Hertz I am complaining about the poor treatment and behavior you have for customers.

I was referred by custermer service to exchange the vehicle do to tire making noise when driving. When I arrived at Logan airport location I was treated very disrespectfully by an attendee at hertz. She made me feel very trashy and confused. I was told by hertz to return at this location because the car had issues. I have 4 children and didn't feel safe today.

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7:51 am EDT

Hertz rental car

The Upper Darby office needs some customer service classes I reserved a mid size I was given a Kia Sportage which was ok for a wknd rental then I picked up very same day I returned and she tried to switch my mid sz reservation to accommodate her inventory. So In the end I was charged an extra $70 for me to be comfrontable for a wk. I would like to speak with someone

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1:07 pm EDT
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Hertz toll plate pass

Renter: Dennis F Corby
Time: 9/12/17-9/19/17
At Dulles International Airport
Rental Agreement: [protected]
During our trip we paid many tolls in cash but on 9/13 my brother was with us and had his EASYPASS which we used for the Ben Franklin Bridge. No cash charges are a problem but apparently your transponder overrode his. WE DID NOT WANT YOUR PLATEPASS and did not even know we had it.

We would have refused this car had we known this was attached. We want you to reverse this service and toll charge as we did not know we had it, no one explained this to us and we definitely did not want it.

Please confirm.
Thanks,
Pat Corby
[protected]@dfcorby.com

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7:54 am EDT
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Hertz car rental

I had extremely rude representatives, that would disregard any of my complaints and they would leave me on hold for 20-30 minutes when i was calling in to extend the rental. I tried to drop off the car a few times and the office was closed before closing time. When i called ahead to tell them i would make it there right at closing it went to an automated service who told me i was calling the wrong number for the location i wanted. When i asked for pick up or drop off service i was told i would be charged $35 for the car to be picked up from 5 miles away. Drop off service was only available up until 4:30 pm and there would be an additional charge. i rented the care for a little over 3 weeks and was charged for 4 weeks plus 2 additional days. Horrible experience and i will never rent from Hertz again and have told everyone i know not to rent from them.

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1:15 pm EDT
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Hertz hertz carrollton

This rather long note details my truly awful experience with Hertz. If you have similar problems, know that you have avenues to argue misapplied charges. Always pay what you owe, but don’t let Hertz (or anyone) take something they have no right to.

I left a rental vehicle at dealership in Carrollton, TX for pickup on Aug 4, 2017. My call records verified that I called Hertz Carrollton 8 times that day: 4 calls were failed attempts to reach the business; 1 call put me on hold and I had to hang up; the 6th call went through, and we discussed drop-off options; the 7th and 8th calls involved discussing the vehicle's location and where I should leave the keys (with the receptionist; the 8th call resulted from the 7th being dropped). At no point did I receive indication that this was not an acceptable drop-off location.

On Monday, Aug 7, I received a call saying I could drop off the vehicle whenever I liked before the 10th, as that was the last day my insurance was paying for. I called back and was told that it was just a bug in the system, that they had the pick-up information and it would be handled.

Friday, August 11, I received another call asking me to negotiate with the dealership because they refused to release vehicle to Hertz. The dealership informed me that they were happy to give the vehicle back, but because the vehicle had been left on the lot for a week, they were charging a storage fee. Initially, when I called Hertz Carrollton and asked what they wanted me to do, I was told that my account was closed. A few minutes later, I received a call back saying everything was not okay, and I needed to resolve the issue. At no point did I receive a clear answer as to what Hertz expected me to do. I even asked if I was expected to pay the storage fee (admittedly with a curt “it’s not happening”), and I was given a no, however wishy-washy.

From various conversations throughout the month of August with Hertz, the dealership, and my insurance, I’ve heard Hertz Carrollton claim: 1) I never gave them the vehicle drop-off information, 2) they were not “authorized” to pick-up the vehicle because of the storage fee (what this meant has never been explained), and 3) the dealership attempted to illegally hold the vehicle.
Again, I have my call records to confirm that I made those calls and returned the Monday, Aug 7 call. I have the letters from the dealership to Hertz dated August 8th and August 17th warning of impending charges if the vehicle was left. My calls to the dealership also revealed that they had made attempts to get the vehicle picked-up, but Hertz refused. During conversations with Hertz corporate on Aug 23rd, a Hertz employee agreed that: the situation was strange, I had done my due diligence to get the vehicle picked up, and it would be taken care of. However, I received a credit card charge of over $850 at the end of August from Hertz.

The charge came on the 30th of August, and the only communication I received from Hertz regarding the charges was an e-mail invoice on the 5th of September. When I initially saw the charge on my statement (which overcharged my account), I called Hertz corporate to get it removed, and I was told that once settlement with my insurance was reached, it should be refunded to me. Obviously, that was not the case, as the payment from my insurance is listed on the invoice. As a bonus, I received a cheerful e-mail the same day saying that my complaint against the Carrollton location (placed on August 24th during calls with corporate) had been resolved and my account was reconciled (by charging me the fees Hertz didn’t want to pay). Calling corporate, I was told I had to resolve the issue with Carrollton. Calling Carrollton, I again refuted that I had never given the vehicle pick-up information and was told I should be grateful because they had negotiated a lower rate for me. After a heated back and forth, I was placed on hold. When the manager came back, I was only flatly told that Hertz does not pay storage charges. None of my questions received reasonable answer.

The invoice illustrates the practices of Hertz: the initial quote for my insurance for 20 days of rental was roughly $325, but they paid out over $600 for 30 days of rental. Other figures on the invoice, from the even vehicle in mileage of 27000 (the out mileage was exact) to a general “towing” charge of $590, make no sense.

IF YOU HAVE A SIMILAR PROBLEM, DO WHAT I DID: When Hertz refused to refund the charges, I contacted the Better Business Bureau. Through their mediation, I laid a case using the above information to prove that I was not at liable for these charges. Initially, Hertz claimed I had been advised of the charges and that I had liability for the vehicle until it was physically back in the Hertz lot. I responded that I had not been advised of any charges, and I further argued that Hertz Carrollton, not me, was the party who continued to pursue arguing with the dealership for three weeks rather than just picking up the vehicle. That finally got them, and Hertz refunded the $850. The response came from corporate, as response apologized only for the actions of Hertz Carrollton, making it seem my problem had been only with the individual location.

Since it the charge was high, I also disputed with my credit card to get it removed. Because Hertz refunded me through the BBB dispute, I did have to reconcile the provisional refund my credit card company provided at the start of the dispute (basically, the charge was removed, the refund came through, and the initial charge was placed back to my card to even things out to $0).

I also received a $26 toll charge from Hertz, which is funny as I believe I was on a toll road once, and charges should not have amounted to more than $5. Unfortunately, I can’t prove this, and Hertz has records claiming these were my charges. Again, many things on the invoice for the $850 were inaccurate, so I presume they used the same math and logic for the toll charges.

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Shaun R.
, US
Sep 27, 2017 8:36 pm EDT

One of the best complaint letters I've read.

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10:04 pm EDT
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Hertz rental car

I recently rented a car for 7 days on your online site for a Chevy Impala to be picked up at Honollu Airport. I have bee a Hertz gold card member for over 10 years. The car was for my wife who is helping my mother relocate to California. I called approximately 5 days before her flight which left on Sunday the 9/24 will my initial confirmation # H 40903008B. I explained to your call rep. that I wanted to make sure she got the Chevy Impala. She checked my reservation stating she would make a note for that specific model. There was no mention of any problems with my reservation or my wife as the driver.
When she arrived in Honolulu after her 6 hour flight she was told by a very rude customer service rep. that she couldn't have the car b/c the reservation was made with my credit card, which we share the same account. When others reps tried to help her this rude person told them "no" she has to call her husband to cancel his initial reservation and rebook in her name b/c she's not a gold member.
I subsequently had to call and rebook the reservation while my wife waited over 45 minutes at the Hononlulu hertz counter. My initial fee of $225/week had now been raised to $454.00/week. My new confirmation#H4342689038 was finally accepted. I asked to speak to the Honolulu manager who was very kind and understanding. He stated if he was notified earlier he could could have made the change and waived the increased fee. But, b/c I prepaid with the new booking he couldn't help me except to upgrade the car for my wife. He was professional and a pleasure to work with. However, the rude employee refused to get the manager for my wife to speak to and even prevented his co- workers from notifying the manager.
This individual is a disgrace to your company's image and cost me an extra $229.00 not to mention the inconvenience to my wife after her long flight waiting at your counter. Personally, I am considering cancelling my membership and using another company that holds customer service to a higher standard.
Honest mistakes happen in life that understood. No way on your site that it ask for the driver. Secondly, I called prior to check on the reservation and no one informed of this problem. As a gold member I thought my wife would be covered under my membership. I am disappointed that your have sacrificed profit over customer service.--Sincerely David Haga ([protected]@yahoo.com)

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5:16 pm EDT

Hertz rental return

My husband rented a car about three years or more ago my husband went to South Carolina for death in the family he gotten sick and was hospitalized due to renal failure so he was there for a month wasn't able to get car back until month later by then they had issued a repo on the car I went and got car turned it in and paid the balance explained everything and they told me they would handle this with corporate because he would be put on no rent vehicle well I thought this was cleared up but found out on September 23 2017 it wasn't so we are trying to find out how we get this changed we had been renters for years and this was beyond anything we could have prevented I would greatly liked to hear from someone Thanks so much Lori Bodison my husband is Timmie Bodison [protected]) because we prefer to rent from Hertz or at least get this remove in case of emergencies in the future againThank you

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2:17 pm EDT

Hertz dirty car with maintenance light on!

On the 12th of Sept. I took my car to repair shop driver from Hertz picked me up. Took me back to Hertz to get a car. Done paperwork and the guy said here is the car the inside of the car had stains all over the seats front and back. I said this car is nasty do you have another one. No we do not, we will have to take you back, well what do I do for a car. I took pics of the car an the maintenance light was on,
I called the insurance co, State Farm ask them, we were on a 3 way call with the manager from the location, she said that I needed to go to Firestone and have the car serviced or bring it back, and then I was extremely mad, I only have Tuesday off. Really I am the customer, I told her that is not my job or responsibility, someone there did not do there job. The insurance lady called Enterprise could not find a car, so I had to keep the car I cleaned the front seats and the windows I was not sitting on that whatever it was in the seats, did not clean the back ones. Then the manager calls me the next day and said she had another car in well did you not hear me that I only have Tuesday off, and I ask can you pick this one up and give me another no, you have to return the other one. The next Tues 9-19 rolls around I just take the car back to them so we do not have issues. They called me a Lyft driver to take me to get my car. The whole incident should not of ever happened period.

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1:33 pm EDT

Hertz rude service and not accepting responsibility

Date of incident: 09.22.17
Description: I have not had my car one month and started hearing a noise in one of the tires. The noise sounded like my tire was going flat. I contacted McGeorge Toyota who originally thought it was the wheel barrier but it was not. I take it back to them and it is the actual tire; they stated that it sounds like a belt within the tire is bad. The look to be new tires. We noticed that the car has 3 Bridgestone Tires and 1 Americus Tire (which is the tire that is causing the issue). I had to pay McGeorge Toyota $110.75 diagnostic fee because it is not apart of my warranty. I contacted Hertz Car Sales and spoke to an "Al". Who was very rude and defensive from the start of the conversation. He basically told me that there was nothing that could be done. I asked for someone over him and originally was told he was it but eventually told me that a "Rick" would be contacting me. My tire does not have a nail in the tire nor have I hit the tire on anything. "Al" did not show any compassion or offer a resolution. It does not make sense that there are 3 Bridgestone Tires and 1 Americus tire (off brand).
Resolution: I feel like since I have not had my car a month Hertz should at least offer to have someone look at the tire. I understand if I have a nail or I have hit the tire to damage it but that is not the case. They are not accepting any responsibility. I am upset that I have to pay for a new tire on top of a $110.75 diagnostic fee when I have had the car less than a month.

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9:11 am EDT

Hertz daphne, al. branch

I was in a really bad car wreck 2 weeks ago that totaled my car. On the day of the wreck I had to go to the hospital and sit for 5 hours while I was there I called Hertz to see anout a rental and was td " yes we have some just call me when your on your way." So at this point I have now called twice to let them know Im coming to get a car and my insurance is paying. I get there exhausted and already hurting and aggervated for the rep to chew on a pen with slober coming out of his mouth and then ask to see my phone to see my insurance information! Then after talking to the other rep twice on the phone and know mention of of a deposit they tell me even though my insurance is paying for the car they still need to put a pending hold on my account for $52.00. I told them as someone in there was complaining that no one had told them about a deposit that they should probably inform people of thst over the phone. I returned the car and they are still holding over $100 from my account and told me it would directly back in my account when in fact today is Friday and they just released it so it wont be back until Monday. I have bills to pay and they are holding my money and blamed it on corporate. This branch needs new customer service reps. When I dropped off the car a man left mad bc of never being told about a deposit either. When I was doing the examination of the car when I brought it back the guy was on the phone and walking around my car that I just bought until I told him that wasn't their car. I was also given the car with half a tabk of gas and being that I just had a bad wreck etc. the last thing that I want to do is have to worry about putting gas in a car I just rented. People rent cars for terrible reasons like car problems or great ones likebyo go on vacation so the rep who we see and meet face to face should try to be as helpful as possible .

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9:15 am EDT

Hertz unethical behavior

Picking up the rental from the Fort Lauderdale airport was fine. I was in Miami from Atlanta to check on my property that had been impacted by hurricane Irma. I chose a cargo van to assist me. I had no issues with the van, it was what I needed to accommodate my needs.
Before returning the van, I filled it with gas as instructed, topping it off at the gas station. I left the gas station and went straight to Fort Lauderdale Airport.
When I pulled up to Hertz for the attendant to inspect the van I began gathering my belongings while he checked the van. When he checked the gas he said that I did not bring the van back full. I told him that I did, that I had just left the gas station. He proceeded to tell me how long he's been doing his job and that I didn't bring the van back full of gas. I repeated myself concerning filling the van with gas. He showed and told me that he was charging me $ 4.46 extra on my bill because the van was not full. He said that I could talk to manager if I chose. He continued to talk about the situation with his Hertz buddy that was standing on the side watching the verbal exchange between he and I.
First of all, don't call me a liar. He continued to say that I didn't fill the tank. It is possible that the vans gauge has an issue which he didn't consider.
Secondly, don't use an automatic accusatory tone with me. He immediately became defensive when I told him that I had just filled the gas tank, reminding me that he has been doing his job for years and that he knew what he was doing.
I'm a Gold Plus Rewards Member with Hertz. I use Hertz cars also for my business. Up until last night I've never had an issue with Hertz, love the programs and love not dealing with a lot of fuss at the counter, but I will not deal with being mistreated by an Hertz employee because he feels he's God, that he's never wrong, and engages in off-side conversation about me with a buddy in my presence. How rude?
I have worked in television more years than he has worked at Hertz, but would not dare treat my clients the way this gentleman treated me last night. No one is always right, you have to learn to bend, especially if you want to keep A list clients. I will not speak to a Hertz manager but intend to take this issue to another level.

Saundra Ponds

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Jay Dubz
, US
Sep 19, 2017 11:24 am EDT
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You state he acted like God, then you state that your an "A list" client.

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5:55 pm EDT
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Hertz reservation not honored

Confirmation No. [protected] for a standard medium car on 09/15/2017. The location person in charge did not have a rental car for me at the time of pickup. He was rude and non-courteous, stopping abruptly my conversation and not willing to help me at all. I had vacation plans and time is essential for everything. I needed to be at Sacramento at certain time and this guys was offering no help at all until I suggested him to get me another car from another location. He said it was going to take 2 hours at least, to get another car. I ended up out on the street without a rental car. So annoying experience with hertz.

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Hertz In-depth Review

Website Design and User Experience: The website design of Hertz is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options. The overall user experience is smooth and efficient, allowing users to quickly find and book their desired rental car.

Vehicle Selection and Availability: Hertz offers a wide range of vehicles to choose from, catering to various needs and preferences. Whether you're looking for a compact car for a solo trip or a spacious SUV for a family vacation, Hertz has you covered. The availability of vehicles is generally good, ensuring that you can find a suitable option for your desired dates and location.

Pricing and Rental Options: Hertz provides competitive pricing and flexible rental options. The pricing is transparent, with no hidden fees or surprises. The rental options are diverse, including daily, weekly, and monthly rentals, as well as one-way rentals for added convenience. Hertz also offers various insurance and protection plans to meet different needs and budgets.

Customer Service and Support: Hertz excels in customer service and support. Their representatives are knowledgeable, friendly, and responsive, providing prompt assistance and resolving any issues or concerns. Whether you have a question about your reservation or need help during your rental period, Hertz's customer service team is there to assist you every step of the way.

Booking Process and Reservation Management: The booking process on Hertz's website is straightforward and hassle-free. The reservation management system allows you to easily modify or cancel your reservation if needed. The confirmation emails and reminders provide all the necessary details, ensuring a seamless experience from start to finish.

Pickup and Return Experience: Hertz offers a smooth and efficient pickup and return experience. The rental locations are conveniently located, and the staff is professional and efficient. The check-in process is quick, and the vehicles are ready for you upon arrival. The return process is equally seamless, with clear instructions and dedicated drop-off areas.

Vehicle Condition and Cleanliness: Hertz maintains their vehicles in excellent condition and ensures cleanliness. The cars are regularly serviced and inspected, providing a reliable and comfortable driving experience. The interiors are clean and well-maintained, giving you a pleasant environment throughout your rental period.

Additional Services and Features: Hertz offers a range of additional services and features to enhance your rental experience. These include GPS navigation systems, child safety seats, and additional driver options. Hertz also provides roadside assistance for added peace of mind during your journey.

Loyalty Program and Rewards: Hertz's loyalty program, Hertz Gold Plus Rewards, offers great benefits and rewards for frequent renters. Members can enjoy expedited service, free upgrades, and exclusive discounts. The program is easy to join and provides excellent value for loyal customers.

Overall Satisfaction and Recommendation: Overall, Hertz delivers a top-notch rental experience. From the user-friendly website to the wide selection of vehicles, competitive pricing, and excellent customer service, Hertz stands out as a reliable and trustworthy choice. I highly recommend Hertz for your car rental needs.

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Contact Hertz customer service

Phone numbers

+1 (800) 654-3001 +1 (800) 654-3131 More phone numbers

Website

www.hertz.com

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