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1.4 1169 Reviews

Hertz Complaints Summary

129 Resolved
1040 Unresolved
Our verdict: With Hertz's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Hertz reviews & complaints 1169

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R
6:18 pm EDT
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Hertz false gas charges and had to wait 1 1/2 hours for a rental that was called in 3 days before pick up

On 5/4/18 I set up a rental that was supposed to be waiting and ready on 5/7/18 at 10:30am. I was shuttled around to two different locations before finding a truck, then had to wait for them to clean it. On 5/10/18 I left it at the body shop for them to pick up, then was falsely charged for not having the allotted amount of gas in the tank. They were not able to show proof of the fuel tank reading aftering charging my card $129.87, after talking with an employee at the rental location he said that he would turn in paperwork to get the charge reversed (That Was A Complete Lie) I called the billing number and they said they have not received anything and this is two weeks later. They are trying to make me show proof of gas before they will do anything when it was their employee that falsified a gas charge and can't prove the tank reading. I want this charge refunded and if there is interest charged because of this that needs to be paid for also and refunded just as fast as they stole it from my card. And that is considered theft.

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12:37 pm EDT

Hertz no rental record and no rental contract and no roadside assist

1 it took us over 1 hour and 30 minutes to pick up our car
2 we were served by jeff (geoff)
3 we never recived a copy of the rental agreement or recntal record
4 we never recived road side assistance and wasted time and money
5 the vehicle had to be replaced because of a flat tyre
6 i have attempted to call manz times onlz to be disconnected
7 worse rental experience ever
8 herty failed to advise of the final cost before collecting the vehicle

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11:30 am EDT
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Hertz unauthorized credit card charges

I rented a car in Madrid, Spain from 9 November 2017 to 15 November 2017, and my rental agreement number was 486465781. On 14 May 2018, I received an unauthorized charge on my American Express Card in the amount of 40 Euros (or $47.88) for an alleged traffic violation. I filed a complaint with American Express to reject the charge.

Contacting "[protected]@Hertz" I indicated that I was unaware of any traffic violation six months earlier, and requested documentation and evidence of the alleged violation. Their reply was simply to state that I was being charged the amount and enclosed a BLANK form entitled "Notificacion Informatizada" with no information about the alleged violation. The response from them had NO specific violation, NO car license number, NO location, NO time of day, and NO statute or law allegedly violated. In effect, it was a BLANK form.

The timing, the lack of information, and the lack of documentation and evidence of any violation indicates that this is in all probability a fraudulent charge. I have learned from a former resident of Caceres, Spain that the local traffic authorities have a reputation for assessing fines arbitrarily without justification.

Since no evidence has been provided, and an inordinate delay was experienced, it is imperative that the American Express charge of $47.88 be rescinded as invalid and improper.

Your cooperation with this request will be appreciated.

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appp
Connecticut, US
Oct 05, 2022 5:39 pm EDT
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I'm encountering the same exact problem right now and just place a complaint/review on this page. Not much hope in may case. Curious as to how it ended for you. Just posting to warn people about the apparently recurring issue.

F
F
Félix Bt
, US
Nov 16, 2020 12:34 pm EST

i'm having the same problem right now...how did it end for you?

M
M
Mirna Benitez
, US
Nov 01, 2019 1:05 pm EDT

I just received a fine from Spain Cantrabia carretera A-17 Kim.191 sentido:C-CRECIENTE2 Hertz said he paid for the charge and they Spain is charging me again can’t you check for me Please. Leoncio Benitez

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2:25 pm EDT
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Hertz rental car and service at location

Rented a 2016 Mazda at Fairlawn, NJ Hertz rental office through my car insurance (Plymouth Rock). Used it a couple of days (no problem) then it sat unused a couple of days. Then wouldn't start. Dead battery. Called Fairlawn office. Agent said not responsible, wouldn't help other than to tell me to jump start it. Big help. Called a tow truck at my expense who started the car, let it run 45 minutes. Turned car off, then started it. OK (for now). Called Enterprise who is getting me a car right away. Very helpful. Your reward is never to have me as a Hertz customer again.

Mary DeStefano

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Update by Mary DeStefano
May 22, 2018 2:29 pm EDT

Nothing to update

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10:43 am EDT

Hertz return of car with bogus "damage" claim

Returning car to Shannon Airport, Ireland on May 17, we were shocked to be informed that damage was noted on the left front wheel-well and before we know it the wanted me to sign an acknowledgment and then be responsible for repairs totaling over $750.
The "damage" was not decernable nor remembered by us, and several photos reveal nothing or a very slight dimple in the metal.
We picked up the car in the rain, probably a mistake, as nothing was noted then.
We were shocked at this treatment, and appealed to the dept in Ireland for that and were similarly dismissed

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10:53 pm EDT
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Hertz car rental

My car insurance rented a car for me from Hertz. I opted to add the additional damage coverage for $21.99 a day. I had the car 10 days, but I explained to the employee at Hertz that I ONLY wanted the coverage for 4 days because I didn't have that much funding on my credit card. He said that was fine. Well almost a month later after returning the car they charged my card $280 and when I called them they said since I had the car longer than the 4 days they charged me the whole 10 days of coverage even though the salesman misled my to believe I could only pay for the extra coverage for 4 days. They refuse to refund my money. Also if the fee was $21.99 a day for 10 days then WHY was I charged $280 which is more than $21.99 a day for 10 days.

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2:51 pm EDT

Hertz horrible staff everywhere you go

Rented a car that was half way full and with out them showing me anything in or outside the car they handed me the keys and said its parked on 3. That car was an exchange. The car smelled like cigarettes and the tank was on half. Went to exchange it and they said how much gas do I have in there I said half like I got it they said we only rent our cars full. And now I'm on my fourth call to get hold of a manager or supervisor and no one came on the line or called me back

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1:10 pm EDT

Hertz car rental

I rented a car from Hertz for three days in Edinburgh on Oct.3, 2017. The car was returned on Oct.6, 2017 in Basingstoke GB. We never received a final invoice from Hertz. Hertz claims we had the car for ten days and added charges to the bill. We submitted proof that we left Basingstoke by train on Oct.6, stayed at a hotel in London on Oct.6 and 7, and left Great Britain by plane to Philadelphia on Oct.8. Hertz of Basingstoke insists we returned the car on Oct.13 even though we were no longer in the country!
We have submitted documentation on five separate occasions supporting our explanation of the facts. After a phone call to Hertz of Great Britain, I received an e-mail from Customer Care team on April 3 assuring me that we would hear from them within ten days. They never contacted me. When I called customer service on May 17, I was told that our request was denied because Hertz of Basingstoke still insisted that we had the rental car until Oct.13.

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8:29 am EDT
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Hertz rental car

My family and I were involved in the highway shooting in Georgia that occurred on May 4th. We were in a Hertz rental car. Since then, I have had a very difficult time closing this account and figuring out what our responsibilities are to our contract.

The day of the shooting, I spoke with three different roadside assistants. Since then, I have spoken to at least four call center employees, including a supervisor. Even with all of this communication, I still do not know how much I owe. In addition, Hertz has been putting a $76 hold on my credit card every day since May 8th. Yesterday, I received an automated call saying that my car needed to be returned. All of this, even though I spoke with an actual person on Friday, May 4th to confirm that the car was in the possession of the company.

These are daily reminders of the trauma my family and I experienced. This is causing me more stress and emotional strain. This is inappropriate. Please let me know when I need to do to have this harassment stop.

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6:22 pm EDT
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Hertz car rental

On May 10th 2018 I rented a vehicle from Hertz at Newark Liberty International Airport. On May 14th upon returning vehicle I noticed I had misplaced the key. I went to the Hertz desk at the airport and explained my problem to the attendant. I was informed that an additional charge of $250.00 would be charged to my account if the key was not found. after a diligent search the key was found and my daughter returned the vehicle on time at a Hertz office in Park Slope, Brooklyn. at this time my daughter was now told an additional fee would be charge for returning the vehicle at a location other than the airport. My original total was $180.83. upon return of vehicle my daughter was charged $314.33 and was told she must pay for gas which I personally had already paid for at the time of pick-up. I would appreciate some kind of response and explanation of these unwarranted charges and penalties for which I had not been advised of. The key was found, vehicle was returned before time and I am still being charged for unjustifiable charges. I have been a faithful customer of Hertz Car Rental for 30+ years and after this treatment I will refuse to use Hertz Car Rental in the future. I will also advise friends and family of such horrible service provided by Hertz Car Rental and to not use its services.

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Update by R Martinez
May 15, 2018 6:24 pm EDT

Horrible Customer Service at Hertz Car Rental

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K
2:34 pm EDT

Hertz car detailing charges

My name is Krishnarine Singh, I rented a hertz vehicle in Port of Spain, Trinidad on from the 4th of May 2018 to the 7th 0f May 2018.On return of of vehicle Mr Ramdeo Kisson and Mr Shae Mark informed of ashes in floor mat, being a non smoker, Informed them of my non smoking, and was'nt awhere of any body that smoked in vehicle as it was in my possession at all time, the only possibility was I had stop by a bar on the nite of returing the vehicle and a patron of the bar stuck his head inside of vehicle while smoking, I saw him and immediately corrected him to not be looking inside vehicle while smoking, the attendant did not want to here any thing and was promly charged $534.00 us my reservation id H6474534035, with a rental agreement POS-662.
My complaint this wrong and injust for something I had no control of this man action, why should I be held accountably, I realize the branch is just carrying your hertz name, so I applealing to you the head company to instruct these people that represent your company name to have a little passion, not every body is scam artist, if they are suppose to using your name they represent your company, and according to hertz company policy $400.00 us should be the max they can charge.
the vehicle had no smell just some ashes on the floor mat, that did not get to verify, please call me @[protected] if any question. Thank You in Advance.

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Update by krishnarine singh
May 14, 2018 2:36 pm EDT

bogus charges from hertz in Trinidad.(pos)

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6:37 pm EDT
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Hertz refund not received, unauthorized credit card, unethical behavior

Hello;

Went I returned my car the employee in the front desk took my information and told me that everything was okay. I asked for a receipt, she told me my receipt was the same I was given when I rented the car (my receipt shows a total of $24.56). I trusted her, my bad.

Now, I'm being charged an extra day because the employees failed to check in my car the day I returned it, they did it the next day, when I called with my concern, (I was very upset already) a Hertz Representative, refused to give me her name, hanged out the phone. I called back, she answered the phone, she goes " Are you ready to let me talk, if not I will hang out the phone again" When I asked how much money they will charge me, she said $98.96, because you had the car for 3 days, of course I exploted, because was not true. They should do better bussiness or check the camaras (Sanford Airport) if they have any doubts.

I had a bad feeling already, then I checked my credit card online and for my surprise there are three differents charges, $276.00, $49.00, $325.00.

I was extremely upset because here we are my 3rd day trying to clarify the confusion.

I understand there is a hold charge for 225.00 only, until I return the car, but I don't see that amount on all the charges in my credit card statement. Still they want to charged and additinal day.

As of today the issue was not resolved, I was told by the rude employee that I have to wait until a Supervisor call me back, (don't know when), in the meantime, I will get in contact with my credit card to dispute the charges until this get resolve.

Please, please looks like I'm not the only person how have this problem. I discussed with my collegues at work and they told me that happend to them too.

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3:36 pm EDT

Hertz reembolso porque estuvo el carro descompuesto

Soy Sandra Fernández de Hernández. El 27 de abril renté un carro en el aeropuerto de Roma, Fiumicino. Rental record: [protected], estoy registrada como HERNANDEZ SANDRA FERNANDEZ.
El 29 de abril el carro se quedó sin batería, llamé a asistencia y después de intentar pasarle batería con cables, me dijeron que la batería ya no servía y que tenían que llevarlo a un taller, pero como era domingo no se pudieron llevar el carro, estuve llamando por teléfono, intentando que me cambiaran de carro, pero nadie pudo solucionar mi problema.
Al día siguiente perdí medio día entre que llegó la asistencia y tuve que ir al aeropuerto a cambiar el carro.
Les pido que me sea reembolsado el dinero correspondiente a día y medio, ya que no conté con el carro y tuve que pagar 4 taxis.
Mi mail es [protected]@yahoo.com.mx
Quise mandarles una foto de los documentos que tengo, pero no pude anexar la foto. Me podrían dar una dirección electrónica puedo mandárselas

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3:26 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hertz car rental

1. As I rented the car from Hertz from 3rd (22:30) to 6th May 2018 (23:30)
pick-up location: Jackson, WY Airport
return location: Salt Lake City, UT Airport
driver: Boris Grischenko,
Rental record: L-[protected],
car: 18 Yukon XL GMC SL
own/veh: 95121/093570-0
License Plate: BHE3069 Washington

At the return location Hertz representatives couldn't give me a return receipt. I need a receipt for the amount that was charged from my card ASAP. Attached is the bank statemnt for 508.17 USD. I will reemburse the amount to a third party, could you please send it?

2. Also, my wife Yulia left her favouirite black jacket - Armani Jeans - in the trunk of the car.

If you found it we would greatly appreciate if you could send the jacket to the following address:
Yulia Frolova,
350 Glen Street,
Chambersburg,
PA, USA,
17201

Thank you very much for your help and assistance,
Kind Regards,
Boris

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10:09 am EDT
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Hertz big complain: I can't find my receipt in your system

Hello sir,
I payed my rental twice durning 25/1/2018 to 25/3/2018, it is a pre-pay contact, the first charge based on my credit record it is 840 dollars, and the second bill is 3469 dollar, but once I return it, I only received the second bill 3469 dollar, I didn`t get my fisrt bill (840 dollar), I called the natick hertz reception serveral times, but they didn`t fix my issue.
And I also search my receipt by my credit card number as attchments picture, but your system only feedback the second bill, it seams your system didn`t record my first bill.
So would find som way to get my first bill, it is very important for me, I need it for reimbursement, if I can`t find it, I should pay it by myself, it is too much expensive.
One more thing, my last name is rao, but the guy in the natick reception made a mistake as rap. It takes a lot of trouble for me when I want to check some information about my rental detail.
Looking forward getting you back asap, it is really very important, and I not very statify with this time service, it is a little bit bad. I hope it will improve in the following process.
Thanks
Rachel.

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7:16 am EDT

Hertz car rental service and goughing

My partner and I booked a flight/car rental package through Aer Lingus, through which I was able to choose a rental company and a car of my choice and provide payment in full as was recorded on my original receipt - 106.34 euro for a 10-day trip through Ireland, leaving Dublin airport. The car chosen was an Opel Corsa or similar, confirmation number H55449100E9, rate code TTGWEC, voucher number IE882989600.

Upon arrival in Dublin from Toronto, Canada, and having flown at night with absolutely no sleep, we stumbled into the Dollar Rent A Car kiosk, and my partner, who was the only one with standard car driving experience, but no travelling experience proceeded to deal with the agent. As I was not feeling well, I sat aside unaware of the discussion, under the assumption that everything was being handled as promised.

To my surprise, my partner informed me that the agent strongly suggested that we take an upgrade diesel which would be cheaper in the end than the petrol guzzling Corsa we had booked. Without informing him of the insurance choices, he charged us the maximum rates we really did not want, but by that point it was too late as we were already at the car pick up area and exhausted from the trip.

To our horror and shock, when we dropped off the vehicle at the airport, we were charged a enormous charge of over 400 euro! Although we expressed our dismay to the fellow examining our car, he simply dismissed our concern with the implication that we should have known better about the prices before agreeing to the upgrade and insurance rates. And this he did with a sly smile. Absolutely disgusting behaviour on the part of Hertz! I will be taking this further to its head office and reporting this to Aer Lingus, so that they choose more wisely the rental companies they partner with.

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2:52 pm EDT

Hertz car rental/lost item return

I returned a car on Wednesday 4/25 and left my latop in the car, in the middle of the back seat on the floor, with my charger at Salt Lake City airport. I tried calling the location within an hour of dropping the car off and couldn't get a live person to answer the phone. I submitted a Lost Item claim within the hour as well. The car was never searched until 7 days later and, of course, the laptop I no longer there.
I am deeply upset and extremely frustrated and unhappy with the lack of effort that was put forth by this location. The mere fact I contacted their office and submitted my claim within an hour of dropping off the vehicle, yet it took your location 7 DAYS to go search the vehicle. Those 7 days allowed ANYONE enough time to steal the laptop and the charger that was with it. I know exactly where I left it and the fact it's not there anymore means someone at your location stole it. Stole from a customer who followed all of the rules and submitted the claim accordingly.
I'm going to send a letter to the corporate office stating how I was treated over these past 7 days and how my property was not treated with priority and how one of their employees stole directly from me.
This directly reflects on your department, your location and Hertz as a company. When a loyal customer can't get a live person to help them find a lost item with urgency then I should consider whether I will ever rent with Hertz again. I am disgusted with the treatment I have received. I directly asked multiple times for someone to call me and all I received were emails.
This is not acceptable.

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5:40 pm EDT

Hertz my current rental is dirty and has evidence of prior drug use!

RR# [protected]
I have been a Gold Member for a while and have never had such a poor experience. Currently I have no other option than to keep the car since I am already traveling.
I picked the car up in an airport garage and did not notice until later, evidence of ashes, hairs and dust on the inside, what looked like pot seeds and I kid you not...a hypodermic needle in the console!
I need it to go on record if anything is found in the vehicle after I return it related to illegal drug use or smoking, I AM NOT to be held liable.
This is very concerning and quite honestly I am uncomfortable with this current situation but faced with few options as I do not have the time or ability to exchange.
I would expect a phone call from a Hertz representative.
I do have pictures.

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1:14 am EDT

Hertz horribly rude female in charleston hertz rental car

To: Charleston SC Hertz Rental Car rude employee:

On Thursday April 19th my son & pregnant wife & two year old son arrived at Hertz to pick up a car they had a rental reservation for.
They flew in from Denver and arrived 2 hours and ten minutes late due to travel delays and when they arrived my son went to the counter at Hertz. An African American female said to our son - ‘you are late so you lost your reservation'. We had made two phone calls earlier in the day notifying Hertz of the late arrival to pick up a car that was reserved.

Our son pleaded with her how badly they needed a car they had reserved - with a sick pregnant wife to boot and a very tired two year old little boy our grandson.

Your employee turned her back on our son then turned back looked at him said ‘I don't care' about you and walked away.

Fortunately, they then went to National rental car and were kindly helped.

If she were my employee she would be dismissed.

I in addition believe she was racist & profiled our Caucasian son. He was polite and said very little and is kind. We are a family where color does not matter we are kind to all and feel all people are equal.

I suggest Hertz make sure they are not mistreating ANYONE FIR ANY REASON.

It's sad in this world your employees ‘don't care' about us as a family and good customers.

We are Gold Members and will take this further - we have 4 witnesses seeing she then went on to help others.

It was apparent there were ‘available' not reserved cars. She as she said simply ‘did not care' to help them.

What is wrong with extending kindness. Why are you not employeeing all good people?

Our son did nothing wrong said nothing rude nothing wrong. Your agrican anerican employee was crass, rude and it was a very hurtful experience.

Lori & Michael Holland
[protected]@comcast.net

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Update by Holland family
Apr 29, 2018 1:17 am EDT

To: Charleston SC Hertz Rental Car rude employee:

On Thursday April 19th my son & pregnant wife & two year old son arrived at Hertz to pick up a car they had a rental reservation for.
They flew in from Denver and arrived 2 hours and ten minutes late due to travel delays and when they arrived my son went to the counter at Hertz. An African American female said to our son - ‘you are late so you lost your reservation'. We had made two phone calls earlier in the day notifying Hertz of the late arrival to pick up a car that was reserved.

Our son pleaded with her how badly they needed a car they had reserved - with a sick pregnant wife to boot and a very tired two year old little boy our grandson.

Your employee turned her back on our son then turned back looked at him said ‘I don't care' about you and walked away.

Fortunately, they then went to National rental car and were kindly helped.

If she were my employee she would be dismissed.

I in addition believe she was racist & profiled our Caucasian son. He was polite and said very little and is kind. We are a family where color does not matter we are kind to all and feel all people are equal.

I suggest Hertz make sure they are not mistreating ANYONE FIR ANY REASON.

It's sad in this world your employees ‘don't care' about us as a family and good customers.

We are Gold Members and will take this further - we have 4 witnesses seeing she then went on to help others.

It was apparent there were ‘available' not reserved cars. She as she said simply ‘did not care' to help them.

What is wrong with extending kindness. Why are you not employeeing all good people?

Our son did nothing wrong said nothing rude nothing wrong. Your African American employee was crass, we unfortunately can not recall her name but was working the later evening of Thursday April 19th, 2018 and was so rude and it was overall a very hurtful experience.

Lori & Michael Holland

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10:40 pm EDT

Hertz sid at chicago o'hare did not lower the bus to allow older passengers to get on the bus

I was in Chicago on Thursday and Friday of this last week and when I tried to get on the bus I lost my balance and fell backward against the bus cutting my hand and loosing some blood. If Sid the driver had lowered the bus like most do it would have been easier to get on. The step up was very high at 82 with luggage it made it difficult to say the least. When I got back up and got on the bus the drive still did not make any effort to lower the bus to allow easier entry. Ahmed was his supervisor this was about 4 o'clock in the afternoon. Laurence Lindsay Gold Member for many years.

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Hertz In-depth Review

Website Design and User Experience: The website design of Hertz is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options. The overall user experience is smooth and efficient, allowing users to quickly find and book their desired rental car.

Vehicle Selection and Availability: Hertz offers a wide range of vehicles to choose from, catering to various needs and preferences. Whether you're looking for a compact car for a solo trip or a spacious SUV for a family vacation, Hertz has you covered. The availability of vehicles is generally good, ensuring that you can find a suitable option for your desired dates and location.

Pricing and Rental Options: Hertz provides competitive pricing and flexible rental options. The pricing is transparent, with no hidden fees or surprises. The rental options are diverse, including daily, weekly, and monthly rentals, as well as one-way rentals for added convenience. Hertz also offers various insurance and protection plans to meet different needs and budgets.

Customer Service and Support: Hertz excels in customer service and support. Their representatives are knowledgeable, friendly, and responsive, providing prompt assistance and resolving any issues or concerns. Whether you have a question about your reservation or need help during your rental period, Hertz's customer service team is there to assist you every step of the way.

Booking Process and Reservation Management: The booking process on Hertz's website is straightforward and hassle-free. The reservation management system allows you to easily modify or cancel your reservation if needed. The confirmation emails and reminders provide all the necessary details, ensuring a seamless experience from start to finish.

Pickup and Return Experience: Hertz offers a smooth and efficient pickup and return experience. The rental locations are conveniently located, and the staff is professional and efficient. The check-in process is quick, and the vehicles are ready for you upon arrival. The return process is equally seamless, with clear instructions and dedicated drop-off areas.

Vehicle Condition and Cleanliness: Hertz maintains their vehicles in excellent condition and ensures cleanliness. The cars are regularly serviced and inspected, providing a reliable and comfortable driving experience. The interiors are clean and well-maintained, giving you a pleasant environment throughout your rental period.

Additional Services and Features: Hertz offers a range of additional services and features to enhance your rental experience. These include GPS navigation systems, child safety seats, and additional driver options. Hertz also provides roadside assistance for added peace of mind during your journey.

Loyalty Program and Rewards: Hertz's loyalty program, Hertz Gold Plus Rewards, offers great benefits and rewards for frequent renters. Members can enjoy expedited service, free upgrades, and exclusive discounts. The program is easy to join and provides excellent value for loyal customers.

Overall Satisfaction and Recommendation: Overall, Hertz delivers a top-notch rental experience. From the user-friendly website to the wide selection of vehicles, competitive pricing, and excellent customer service, Hertz stands out as a reliable and trustworthy choice. I highly recommend Hertz for your car rental needs.

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Contact Hertz customer service

Phone numbers

+1 (800) 654-3001 +1 (800) 654-3131 More phone numbers

Website

www.hertz.com

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