Hertz
reviews and complaints

Hey guys. So on 08/06/19 I was set to get my rental car from the Syracuse airport. Everything was already prepaid, however, I go to pick it up and they say they need a major credit card. I had paid with a debit card online. I don't have a credit card or credit score, and I didn't have 200 dollars for the security deposit. Result being I wasted 45 dollars on something I could not collect on. Because of this I would like that refund as soon as possible. Thank you.

Booking reference number:es417123440
Confirmation number:j1130595512
Car type: opel zafira or equivalent

I wish to get a refund on my car rental, as they did not have the car requested available.
I was informed when I got to the front of the queue after waiting for approximately an hour that they keep the car for two hours after the booking time. when I got to the front of the queue the two hours had expired and they could not supply the vehicle.

I could not find anywhere on the cartrawler website to make this claim

I am a loyal customer! I have spent ALOT of MONEY with your company! I do not like the other rental locations Avis, Budget and the others. I am getting ready to travel again and I need my presidents circle back please! I love being appreciated and the VIP treatment! I did not know that I lost my special circle until I went on July 20, 2019 at the Memphis airport to rent! I cried all the way home! If I did something wrong then I should be punished! But punished for being a loyal customer? If a mother go away for a while and leave her child but return home that is still her child! I am still a loyal customer! I just had a hardship! Now I got my money back and ready to rent again but found out I've been kicked out of the white house (Presidents Circle)!Mrs. Christine Thomas # [protected]

Hertz seems to run all the hotel car rental locations here. However they are poorly managed - multiple locations with inadequate staff running around between locations.

I waited 2 hours for a car and the guy next to me waited 3 hours for a car. All the while a sign on the desk said someone was "on break" and would be right back.

Avoid these rental locations at all cost.

Arrived at Hertz Heathrow today having precooked a car. Had to wait 20mins for queue number to get called. Having registered then told to wait. 15mins later I was told that a car had been located but it was being washed and would be a further 15 mins - actually took a further 45 mins. Why does it take well over an hour to get a car that had been pre booked. Desk attendant was very pleasant but really poor organization generally...

To Whom it may concern
My complaint is in relation to using a toll when one leases a hire car from Hertz in Britain. First of all, vehicles are not fitted with electronic tags. Secondly, one would think that the I.T dept in such a large organisation could correlate the tolls to the hirer of the vehicle and charge a visa card- a bit like the mini bar in a hotel. Unlike Europcar which provides one with a glossy leaflet about logging on and using tolls, Hertz does not offer this information at any point in the admin process.
The real issue stands from what I deem unjust enrichment- Hertz withdraws the equivalent of 42 GBP as an admin fee for each toll. The actual toll is 2 GBP. The excessive fee is for the pleasure of passing on your details to the actual toll company, who then charge you another 42GBP for the very same trips.
Furthermore, despite the 5 withdrawals that Hertz made from my credit card, they then sent a debt collection agency in Australia to pursue me for another Eur 310.19
This is not the way to conduct business. I appealed the charges in February and was informed in March that no adjustment would be made. As of the 9th July, they are requesting the EUR 310.19. Not sure why they are requesting further payment.

I rented a car from the hertz located at naperville east in illinois. My car is being repaired at gerald auto body in naperville illinois. Michael is the contact at the hertz I rented from. Enterprise is the name of the rental car company that hit my new car (kia nero 2019). A manager of geico insurance, my auto insurer, mr. Todd kunz out of indianapolis indiana, agreed to send me to another rental car company since enterprise hit my car! So we decided to use hertz since the naperville east is 1 1/2 blocks from gerald auto body. Alo, manager m. Kuntz was unhappy with enterprise's not willing to accept responsibility for their accident. Enterprise has now agreed it their fault and have agreed to pay all cost including the car rental. Mr. Kuntz said he wanted to try hertz and see how you do by me? Well,... You suck,... Your naperville east will not answer their phone for two and 1/2 days? After I called hertz, acting like I wanted to rent, I finally got a real person on the phone! She called hertz naperville east and finally got a employee on the phone! Well, I spoke with a david, I believe he said his name was, he was laughing and so on, he said we always answer our phone. Well when I told him my cell phone don't lie like most people do, and my cell has a record of how many times i've called and the date and time of all the no answers, david stopped laughing? I finally got michael to call me back about needing to extend my rental because the bumper on my new 2019 kia needs to be shipped from korea michael said yeah,... Ok,... When I asked him why he won't answer the phone he said "i'm not gonna answer the other phone number when i'm on the phone already by myself" I asked if he thought about telling the person on the phone he is speaking with if I can place you on hold for a few seconds in-order to answer the other line and asking this caller to remain on hold until I finish with the first caller, michael said, raising his voice a little, "no I won't do that" "i'm by myself and that's how I do it". I asked if he would like me to return my rental today now instead of next wednesday, he said "yeah,... Fine,... Whatever,... I don't care". Ok hertz, i'll let cooperate geico auto insurance, the second largest auto insurer in the country, you-hertz failed in your treatment of me a test customer on a possible deal to handle geico customers needing rental due to accidents that the disrespected affronted me by hertz and its employee's is beyond repair and better to tay with enterprise because at least you can speak with a live person and not waste me time on calling and being transferred and dealing with recordings and talking to people-hertz call representatives in south america and being forced to go on line to file this complaint! I'm now worried about returning my rental next wednesday and having damaged charged to me on the rental by your rude and unreal bad customer service employee's will now try to get revenge because I dare file this complaint!
My rental # is rr h21213931 rented on july 1st. My name is david bourke [protected] after 2:30pm central time or 5:15am to 2:00pm central work# (708) 202-8019, if you call my work hines va hospital number and I don't answer please wait 5 minutes and try again. I'm the administrator for the ambulatory surgery unit bldg. 200 basement room b 019. Oh by the way, i'm a disabled american veteran and I need will need help returning the rental by someone picking up the rental from the auto body shop (1 1/2 blocks from hertz naperville east) because my permanent disability will not allow me to walk that far using my walker or cane due to spinal and lung injuries.

I'm hoping you in corporate will take my complaint serious and not laugh, lie, and tell me you don't care as naperville east hertz employee's david and michael did?
Again, I will require help in returning the rental and a fair and truthful sign-off on no damage to the rental.

Thank you, david bourke

This vehicle was returned early Sunday June 30, 2019. We paid a premium road service premium of 8.99 per day but Hertz added a towing charge of $129. I took out this Premium Road Service so we would have towing service, yet Hertz has charged for towing. This is added insult to injury. My son was assulted & mugged. (Police Report: Kansas City KS, # 2019-64849), his possessions stolen which included the keys to Hertz's vehicle & was in the hospital for a week & had to have surgery to repair his broken jaw which was broke in 4 places. Also the vehicle was not a late returm as it was towed early Sunday morning to the airport location per the request of Hertz, & was not taken to the Gladstone location. I ask that the $129 towing charges be refunded as well as late fee of $12. I tried to resolve this with Customer Service approx. 10:15 today 7-9-19.

Sorry, long message below:
I recently booked a 5 day Hertz rental out of Boston Logan Airport from Expedia. (I could not access my gold plus account on line because my account was incorrectly linked to a Dollar account.) When I arrived at the rental counter, there were 3 agents working, none with name tags. It was the afternoon of a holiday, and the building was busy. I observed a Hertz employee arrive to a work station and state to another employee that she just wanted to go home. I did not blame her. I have worked in service positions my entire life and always disliked working holidays.

When it was my turn at the counter, this unhappy-to-be-working employee greeted me and asked for my info. She then asked for the credit card used to make the reservation. Unfortunately, I did not have this card with me as I take only a bare minimum when traveling. I asked if I could use a different credit card (the one linked to my gold club account) and she told me I could not. She told me since I booked thorough a 3rd party, I need to speak with them to resolve the issue and the told me to move away from her work station so she could help other customers. I was dismayed at how little assistance she was offering and how rude she was being to me. I was traveling with my children and although they are not young, they were dependent on me (as I was) in obtaining our prepaid, reserved vehicle.

So, I did step out of the line to call Expedia. The agent who took my call was very kind and set about trying to correct the situation. He informed me that Expedia could not change the form of payment since they only take the reservation, and not receive payment for it. He stated that Hertz would have to change the form of payment and it shouldn't be a problem. I believed the Expedia agent and got back in the rental line. Unfortunately, when it was my turn, I got the same unhelpful agent as before. She again refused to help me and stated that she could not change the form of payment and told me she couldn't help me. She again told me to step away from her line. She offered no suggestions how to resolve it and argued with me that Hertz wasn't responsible for the payment. I agreed that it was my fault for not having the proper card with me, but stated I couldn't understand why I couldn't change the form of payment with proper identification. I wasn't refusing to pay. I had identification and a Visa with me.

As I had remained on the phone with the Expedia agent this entire time, he overheard the exchange and was willing to even speak to her directly, but she refused. I stepped out of the line again and continued to talk with the Expedia agent. He was as appalled as I was at the lack of help I was receiving and placed me on hold to call Hertz corporate line directly. After a long wait, he came back to the call with me and said he had never dealt with a rental company who refused to honor their reservation for form of payment change before and was informed by Hertz customer service that I would need to cancel the current reservation, pay a $100 penalty for doing such, and then pay walk up price for a new rental. We were both shocked by this! I then stood in line at 4 other agencies' rental counters to inquire about a walk up rental, but each told me they were sold out.

I admit that at this point, I began to cry. I do not like to fly and the day was already stressful. I thought I had reduced potential problems prior to traveling by reserving ahead of time and now Hertz agents were refusing to help me obtain the vehicle I had already reserved. I had a vehicle, but I just wasn't allowed to use it.

The Expedia agent cancelled the reservation for me, I was charged the $100 cancellation fee and I got back in line at Hertz. I knew they should have a vehicle available because I had just cancelled the one reserved for me.

In the meantime, my daughter spoke with an agent at a rival agency counter and was informed that they did have a car available, but that agent suggested to us that we speak with the manager at Hertz because she stated that her company (Thrifty) would allow to change the payment or offer a discount in some way to make up for the problem. Essentially, Thrifty would try to help me.

Back in the Hertz line, I got in front of a different counter agent and explained that I had not been able to pick up my reservation and had cancelled it but now wanted to obtain a new, walk up rental. I told her what the Thrifty agent said and asked for the manager. This Hertz agent stated that there was no manager available. I began to raise my voice because at this point, I had been trying to rent a vehicle from Hertz for 90 minutes and really just wanted to leave and not deal with rude Hertz counter agents.

The counter agent got another person (not dressed in Hertz clothing) to come to the counter and the first (who wanted to go home) agent for some reason got involved and began to explain to her (the non Hertz employee) what the issue was. I told the non-Hertz employee that all of that didn't matter and I didn't need the previously unhelpful agent's assistance to talk. I just wanted to rent a car. The non Hertz employee walked me to the Thrifty counter, where the helpful agent there (the same who had suggested I speak with a Hertz manager) rented me a vehicle at full walk up price which was double what I reserved.

So instead of a Hertz vehicle at approximately $300+, I paid over $600 In addition to a $100 penalty. I also paid in an hour and a half of wasted time and unfortunately, I cried in public in front of my children.

In summary, the agents at Enterprise, Budget, Avis and Thrifty attempted to help me and were kind to me even though they were not receiving any business from me. The phone agent at Expedia was super helpful and was shocked that a company that they contract with would be so unhelpful. He was actually worried that I would stop doing business with Expedia because of the experience, and the fault was in no way Expedia's. I admit I made a mistake by not bringing my credit card with me. But the Hertz agents were not helpful, were repeatedly rude and your company's apparent policy of disallowing form of payment really makes no sense in a technological age.

I am horrified that I essentially had to pay and extra $400+ to rent a car from Thrify because of Hertz employees and policies and I already canceled my gold reward account.

I will be telling everyone I know and posting on social media sites about the horrible customer service provided to be my Hertz and the Hertz counter at Logan airport.

We were returning the car to Hertz and took a wrong turn where we pulled over to use the maps to redirect us to Hertz and now have been charged a huge bill of 42.00 and 80.00 UK pounds is seems an exorbitant charge for returning a vehicle. Yes it may say it on your policy but to stop and then return a vehicle is ludicrous 😕😕😕rental agreement [protected] vehicle reg number GF68VX3 reference number TZ33149739 it makes you think twice about using Hertz for future

I rented a car on 6 june.
Return was 13 june at 05.00.
There was no personal to appfove the car.
Two days later I recieved a message, that som scratches where foun on the Fiat 500.
Thay has been repaired by Hertz an payed by me on my creditcard.That is o.k.
BUT
The Reservation for the cauzion (700 euro) is still active on my creditcard.
Up to today that is 1 month.
That reservation limits the use of my creditcard.
Please finalize this reservation.
Regards, Gerard Hutting

I am COL(R) Thomas J Hawes a Gold CARD MEMBER NUMBER [protected]. On May 16 at 8:30 am I made a reservation for a Mini van for pickup on July 2 at 1230 am at Boston Logan airport. Confirmation number J0333760902.Price of 860.14. On june 30 upon receiving an alert notice from Hertz about pickup I realized that while we were flying on the evening of July 2nd our actual arrival time on flight 2157 Southwest wasnt until 1230 am on July 3rd. So I immediately called reservations and asked the date be changed to July 3rd on the reservation. The price is now $1644. While I understand the rate rules I believe for such a simple mistake and that I am a loyal Hertz Gold card member that Hertz would have made the change at the original rate since mini van was still available. For two days now I have asked to speak with a customer service supervisor only to be placed on hold and never heard from anyone again. Supervisor Klemen of reservations was very helpful but unable to resolve my issue. I intend to complete the rental at the new rate and will file another official complaint once the rental is complete and I have both sets of paperwork seeking a refund. Please provide me with the name and phone number of the Vice President who has the customer service responsibility as this whole saga is not up to Hertz's normal standard. Bottom line is for a 31 min timing mistake on my part I am being charged double the cost. I intend to present this case all the way to the President of the Hertz Corporation if necessary. Thank you!

I was put in a bad zo6 Corvette they don't check the cars
When return I had to take time out of my day because the car had 2 nails in it and all the tires was bad and also the brakes and I was told this after I had to take car to a shop myself it was me and my wife anniversary w
We didn't get to do nothing but cause the place didn't have time to get the tires or the tire that had the nails in it couldn't be fix due to one nail going in at a angle I sit a a shop 2 hrs waiting on tripple A and the shop had closed so I had to wait outside I have hypertension and I hadn't ate all day due to trying to fix a problem that i was told by Hertz and employee that it's fixed but they only just put air in tires didn't actually look to see why it was going flat I could of died leaving Atlanta hartsfield airport thank God I'm still here then after I get to airport instead of letting me pick my vehicle they put me in something that I didn't want I only was accommodate for a day which was already over because I got the car late anyway i was going to rent from Hertz again on the 4th of July for my bday but they had took a 1000$ off my credit card for a car I only had one day now my bday I won't get to rent a dream car from no where due to Hertz errors and lack of care for customers I just should of stuck with renting from Enterprise

I have made a valid reservation on-line for a one way car rental on June 30, 2019 12:30 AM for a one way car rental from Buffalo to Brooklyn my reservation number
j07704743e5. When I arrived with my son to the counter we were refused to have the car rented to us. The clerk demeanor was unpleasant from the beginning and as a gold member I was hoping for more understanding and cooperation. No cooperation was provided in fact the clerk Cody who refused to give me his name started rudely asking me to leave and called a police to further intimidate us. All I wanted was for him to contact a higher authority supervisor to see how this issue can be resolved. The police did not mistreat us based on us being Jewish, but were intimidating us in terms of our displeasure with the clerk. At this time I was trying to contact national Hertz customer service to see if they can influence the local branch. Policeman asked for my ID which I provided to him immediately. While I was peacefully trying to reach the national number the policeman was standing over us giving us all kinds of irrelevant advises like to go to a different rental car company or to plan our life better and in advance seeing that we were going nowhere, we left the airport and I have gotten through to the supervisor of Hertz national reservations who introduced herself as Eds. She profusely apologized for the mistreatment we received, placed us on hold several times and returned to me saying that she spoke to the local rental place and she also made a note stating that we can now go back to pick up the vehicle. This was after 1 AM and we returned to the airport. We were waiting in line for about 30 minutes while a different clerk Abdul was extremely accommodating to another customer with a one way rental, calling and consulting with someone else, suggesting a resolution for the customer's problem, letting the customer behind the counter to look at his computer which I have made a video recording of. As
soon as our turn came, the clerk refused to service us again, claiming that no one called them, I pleaded for him to type in my reservation and he simply refused, being cheered on by another employee Liz demanding that we step aside and proceeded to service a different customer. I called the national reservation number again and asked them to call the location. Abdul ignored the phone call with a smirk. He refused to speak with the supervisor on my phone and when I asked the national reservation supervisor to call again he picked up the phone and hung up saying no one was there. He proceeded to close down the counter and leaving with a board with dozen keys on it while I had the supervisor Liz on the speakerphone. Liz told me basically she can't do anything, but to lodge a complaint. She could not provide me with a 6 am reservation, after I asked about a partnering company reservation she told me it was going to be over $400. She could do nothing about my NY State employee contract price of $36 being matched and told me I would have to discuss it with billing after rental. Having no confidence any more in the national company who cannot control it's clerks I did not take that chance. Suddenly the call was disconnected, but Liz did not call me back even though she had my number which she asked for several times. This ordeal lasted for 3 hours. I was forced to buy a $350 plain ticket for my son and could not join him on this trip due to the cost.

I called at 8 am this morning to see if I needed to vaccum out the car before my 10 am return. I live an hour away and wanted to make sure I had time. She said "no only if there is dog hair", I said we don't have a dog, she said "its fine then..." I returned the car nobody was there. Hours later I receive a text saying the car was unacceptable and next time (not this time) we would be charged. Then she said she needed to show her manager. I texted back and said that is why I called you and said and you said I didn't need to vaccum. She never responded back. We tried calling, no repsonse. We called the billing department the agent hung up on us with no resolution. We tried live chat, she said she couldn't help. This is not okay. We were on a strict travel budget and by taking 250 without our approval you are taking a weeks worth of groceries from our family. We would have vaccumed out the the car if she told us a little mess is ok but anything other then that you needto vaccum. However nichole did not. Then to get hung up on, is just unacceptable

https://hertzera.bormc.com/images/ereceipt/2019/6/100181/1/6f13c9ad0ac18b5b8570857495b0a845222dc1135af01d5d1ba7feb15b1bdf61.pdf
https://hertzera.bormc.com/images/ereceipt/2019/6/100181/1/6f13c9ad0ac18b5b8570857495b0a845222dc1135af01d5d1ba7feb15b1bdf61.pdf

I turned in my Hertz rental car on June 7, 5:06 a.m. at the Birmingham International Airport (Birmingham, Alabama) as stipulated in my rental agreement. I asked the woman who checked it in if there were any additional charges, and she said no, I was good to go. So I was anticipating a bill of $159.03. When I got my credit card bill, I had been charged $184.67. I called the Hoover office where I had picked up the car, and he saw that I had been charged $25 for not turning it in until 8:30--which was an error. My flight left at 6:30 a.m. and the car was turned into Hertz at 5:06. He said I would have to call the airport office for an adjustment. So I called the number he gave me (several times) and got a message that the system was down, pleases call back; the line was busy; no one ever answered. I called the corporate customer service line several times and each time received an automated message that the system is down. This is ridiculous.

Reservation Number - J06528635F8
Dawn Kelley
[protected]

First we reserved the van on your website for a specific amount and when we arrived we were given a different price. This was the insurance that was quoted at $24.99 and yet when we arrived it was $29.99. Then we ask to have the name on the reservation changed because I was going to drive the van not my wife. She set up the reservation under her name but was not worried about that because changing the name would be super easy right. Nope! We are then told that to have the name changed we would have to cancel this reservation and make another reservation and we would not get the same rate. I fell that the reason you guys do this is because if someone decides to have the other person drive you get to charge us a $13.50 fee to add another driver. In my opinion this is a scam and it makes you dishonest. on top of that you would not allow the credit card that was initially used to pay the online amount an American Express Because the card presented was under my name not my wifes. Even though she also has the same american express card but did not bring it because why would she you accepted the card the first time she paid. So since you would not accept the card that was accepted when the van was booked we had to use our debit card which means you pull a credit report on anyone who pays for a rental with a debit card. Again scams. Have you gotten so big you fell that you can do what ever you want and to hell with everyone ?

Officially filing a complaint: hertz car rental. I rented a car from hertz on my last trip to mn. May 21st thru may 30th. Pre-paid, to "save money" waited for 50 minutes while someone "brought it to the location." by the way, i'm a "gold plus member" was told that "something was wrong with my credit card" had to give them another card (I pre-paid and it already showed up on my credit card bill) still waiting... Got the car. Took the car back before the due back time on the 30th. There was a sign on the door stating the agent stepped out, "if you are returning the car, leave the keys at the front desk." (this was a hertz rental inside a marriott in edina) went to the front desk, asked the guy if they are connected to hertz and can I leave the keys? Parked the car in the hertz parking space in the parking lot.
Got a letter yesterday from hertz stating, I needed to contact them immediately or they were going to report the car stolen. Called them immediately, was on the phone 30 minutes. Agent told me I had not returned the car. Told him that was not correct...:) and told him what happened. He said "ok, we'll check into it and if we can find out what happened, we'll correct it in the system."
I received an email today with an additional charge on my credit card of $475.30. Called hertz again. Got a female agent this time. Asked her if there were notes on my account so that I wouldn't have to repeat the whole situation again. She said, no, so I went thru the whole story again. She cut me off and said "you left the car keys with a guy in the hotel?!" I corrected her what was seemingly trying to set me up accusation. Keep in mind, I received the letter yesterday, on the 17th, I called the first time on the 17th. As of yesterday, I was told the car still had not been returned. The email I received today said the rental was from may 21st to june 13th, 3 weeks and 2 extra days.in addition, the statement said I had driven the car 3, 080 miles (in 9 days) the only distance that I drove was from edina, mn to west des moines, ia. Which is approximately 500 miles, roundtrip. Sooooooo... Forget the fact that I would have to have been one driving fool, literally could have gone from the east to coast to west coast with that amount of miles but where did they come up with the date of return on june 13th?
I asked to speak to a manager, that lady told me that I could not, that a supervisor would call me in 24 hours. She kept putting me on hold for lengthy intervals before she would answer my questions. I told her this was bs, I knew she was talking to a manager right then, she denied but came off hold while a guy was still talking. She kept cutting me off and then said a supervisor would call me in 24 to 48 hours! While actually laughing the whole time... I recorded the entire conversation ;) please pass the word hertz car rental are crooks! Your thoughts?

Although both customer service agents I worked with in Gulfport were extremely nice, the actual customer service sucked. Our 1st issue...didn't get the original car I even ordered. No big deal it would do. 2nd issue...after 800 miles away from home, luckily at a vacation spot, the car engine light turns on and keeps dying. Had the HARDEST time exchanging it. But eventually got a new rental. Hertz charged ME $157 to exchange it. Than charged me their $10 a gallon refuel fee, IT BROKE DOWN! Than I needed to extend my rental...customer service was the WORSE NO HELP. So I called where I rented it from. Lady was nice but completely misinformed me. She made it sound as though my rental was going to cost $215 just like I had paid for first week. Put that all a side...I check my account this morning and they took $468 MORE out. I got charged $64 concession fee because I had to return it to a different location because it BROKE DOWN. $60 late fee for renting longer...on top of the $305 for the extra week. Not to mention 317 deposit...that they went return...so an original rental of $215 turned into almost $700...I don't rent from them often and I clearly won't ever again!

We arrived to pick up the vehicle in Inverness Scotland, the Hertz representative instructed us to review the vehicle's exterior for defects such as dents and scratches; there were no exterior defects identified upon our initial inspection. During the initial hour of use, the driverside sunvisor fell from the interior headliner when attempting to unfold; it was clear that the sunvisor was not secured properly to the interior headliner. Upon returning the vehicle, we notified the Hertz representative of the situation in which he stated we would be liable for the damage. IN contacting Hertz customer service (proactively), I have attached the Damage Appraisal Report referencing his assessment.

Upon reviewing the Honda installation manual for this vehicle, the instructions specify that a tool would be required to remove a sunvisor, which leads us to believe the vehicle was damaged prior to us taking possession and the sunvisor was incorrectly re-installed.

Having previously used Hertz, it was surprising how a company representative would make such an assessment of liability given the following:
1. We were directed by a Hertz representative to evaluate the exterior portion of the vehicle. Even if she had asked to evaluate the interior portion, would Hertz expect their customers to test every mechanical or functional item? This seems unrealistic.
2. The Honda installation manual states that a tool is required to remove a sunvisor from their vehicles.

Prior to this incident, we were content using Hertz for our car rentals, at least in the US; however, based on this experience, we WILL NEVER use Hertz for future rentals anywhere they rent vehicles. We wrote a letter to their damage collections department to discuss their GBP 177.26 charge and was surprised by their response: they would not rescind.

Never again.