The complaint has been investigated and
resolved to the customer's satisfactionResolved Heil Heat Pump — I will NOT get another Heil
resolved to the customer's satisfaction
My heat pump was down most of the winter last year. The service tech got it fixed again just before spring. The a/c worked great this summer, but as soon as it got cold enough for the heat, it would not heat again. The service guy replaced a recalled part & it heated for 17 days. I've tried to contact the company, but I have only been able to e-mail them. My service guy can't get any co-operation out of the local rep. Needless to say if I have to replace this unit that is only 3 years old, I will NOT get another Heil.