Hebeos reviews & complaints 158
Keywords
dress return refund customer service fit quality return policy email money dresses website company wedding picture shipping contacted ship wedding dress color orderNewest Hebeos reviews & complaints
scam!!!
I ordered a dress which was a completely knock off from the online photo and the description online which stated satin which it was not. I argued with them for months about getting a refund and eventually was I got told I would receive a full refund minus the postage and if i sent the dress back to them. I sent the dress back with the tracking info which was requested to be told once they had received the dress that I would not receive a refund! So now I am left without a refund, dress and out of even more money for sending the dress back to them like they told me to do! Such a scam of a site it should be taken down
dress does not fit at all.. size is not right or the color
I have allowed (3) employees to look at the dress, the dress is WHITE it doesn't matter what is different to you. The size of this dress is way off my bust as you look at the pictures are hanging down 40 D is my bust my measurements for my waist is 33 your measurements are 22 1/2 Please don't undermine what I am telling you because I have 2 people who with tape measurements going behind me to have valid proof when I submit to NC Attorney General Hips are 44 I ordered a 18W to make damn sure it was much bigger because I am a Black woman with hips. Your measurements are off. Admit it. The size is wrong. You are trying to withhold your return address and that is illegal. This the (3rd) request for a return address for me to get my money back. You all have tried to get me to go and Alter my dress, even hand the dress up, used all kind of excuses, now it's time to use enforcement with the NC Attorney General Office. You are a Scam. Very much so.
OMG, OMG, OMG, OMG. Who in their right mind email a customer and tells them, Oh it's such a pity that you ordered a wrong size dress based on your measurements and you should take it to get the dress altered. Here it is I'm a size 14w I ordered a size 18W 2 sizes up in order for it to be bigger on me. I just busted the biggest scammers in History. They have no idea I am a Free Lance News Reporter and have no idea they may have been under Investigation. The Department Of Justice just been notified.
wrong product
Hi I ordered my bridesmaid dress in grape and received a blue which is the wrong color. I sent out an email immediately when the item arrived and no one responded to me. I also rquested that they remove the extra fabric in the front as well as the broach and that did not happen. the order # was U30181114194958109.
I has to order another dress as my wedding is less than a month away. I am a very unhappy, unsatisfactory customer. Please contact me at [protected] for a return and full refund on that incorrect dress.
Hi I ordered address and received the wrong color. I sent out an email immediately when the item arrived and no one responded to me. I also rquested that they remove the extra fabric in the front as well as the broach and that did not happen. the order # was U30181114194958109.
I had to order another dress as this is for my wedding which is less than three weeks away. I am very unsatisfied, and unhappy. I don't think I would order from you ever again. Please give me a call at [protected]
Thank you
returns
I am trying to return a dress that came to me with fraying straps, packaged very poorly, discolored off white in spots, and WRONG MEASUREMENTS! I cannot even for the dress on. It would more than the cost the price of the dress to fix all of these things and I want a full refund and return this dress to you. It honestly looks like minor water damage from poor packing on arrival.
I send pictures already and emailed customer service and someone named Alice keeps avoiding addressing the issues and is not offering me a return label. I spoke to someone prior to my order and they said if I have any problems the return is worry free! Well that is not the case now. If I do not get a return shipping label and progress with this case soon, I will have to resort to legal action. This is negligence on your companies part.
warning
Warning: Do not buy anything from Hebeos Service, https://www.hebeos.com
I have been trying, patiently for more than a week to return a "dress" that Randy's daughter ordered from Hebeos because it looks nothing like the advertisment, not even correct color but management refuses to stand behind their product. The dress looked more like horribly sown nightgown and I have repeatedly asked to return it for a full refund with postage for the return. But over the several back and forth email exchanges they refuse. You will see on their website customer satisfaction is the number 1 concern but trust me - they don't care after the purchase is made!
Understand that
Buy things at your own risk!
And you'll lose your money!
Warning do not buy anything from hebeos!
non-refund
I ordered a dress and the dress i received looked ABSOLUTELY NOTHING like the picture. I also requested that it be OLIVE green in my initial order under the comments and the customer service reps LIED and tried to say i did not even though they sent me the EXACT screenshot of that page! I also DM'd hebeos instagram which told me i should receive a refund and to email hebeos Workers which have COUNTLESS TIMES refused to give me a refund and have been extremely rude. THIS WEBSITE IS A SCAM DO NOT GIVE ANY OF YOUR MONEY
no dress delivered
After getting nowhere with Hebeos, who would not acknowledge their role in my daughter not receiving her prom dress at all or refunding us any money, I have filed complaints with the Better Business Bureau in the US as well as econsumer.gov.
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wedding dress-return
This company is such a scam! I ordered 3 wedding dress I liked then wanted to return the other two dresses that didn't fit but they are refusing to let me return the dresses or providing me an return address. They told me to keep the dresses and get them altered. I DON'T need three wedding dresses...they are in perfect shape and have only been tried on one. HORRIBLE!
This company is such a scam! I ordered 3 wedding dress I liked one and needed to return the other two dresses that didn't fit but they are refusing to let me return the dresses or even providing me an return address. They told me to keep the dresses and get them altered. I DON'T need three wedding dresses...they are in perfect shape and have only been tried on once. HORRIBLE! They even had me take pictures of the dresses to send to them and they still denied me to return the other two dresses.
I ordered a dress and I am very upset about it
I ordered a dress for my daughters special day her quinceanera and the dress i got i am not happy with i wanted a white dress with a little purple on it they send me a purple dress with silver on it. It don't even look like the other dress i wanted. I have to buy another dress. I am not happy with it at all. All they told me is to go get it altered and they will give me a little back but i am not happy with the dress at all.
service
I ordered a dress from this website April of 2018, I also paid for express shipping so that my dress would be back in time for prom, which they said it would be, then the next day after I purchased my order they emailed me saying my dress wouldn't make it back in time, after I purchased and paid for express shipping, which was $20 extra. I paid $202 altogether. When I found this out, I canceled my order and asked for a refund, it is now August of 2018 and I still haven't received any news about my refund.
wedding dress
I received my dress last Wednesday. I tried it on immediately and it did not fit, the tailoring was not cut and sown. It was just rolled and tucked over and sown. On the dress its self there are small and big runs all the way around and pokadots on it that wasnt shown on the site. Hebeos asked for me to take pictures, i asked with it on so you can see it doesn't fit? They said yes. How embarrassing but whatever i just want my money back. I sent the pictures now they said they suggeste to get it tailored and they would give me %15 refund. How do you get it tailored if its too small. This is my wedding dress NO i want a full refund and a package to send the dress back. I DO NOT WANT IT!
dress cancelation
i want to cancel my order and they have not answered and are not going to give me my money back for a dress i have not even recieved there also is no phone number to contact them directly. and i also am trying to chat with them on there website and now all of a sudden no one answers but when i was going to order the dress they were available to chat
horrible service
My dress arrived too small in the bust despite following the sizing guide. I requested a form to return the dress and I was asked to send pics (which I did) and send my measurements (which I did). We went back and forth for DAYS. Their return policy says to contact them for a return form. THEY DO NOT DO RETURNS OR EXCHANGES despite what their policy states.
i ordered a dress in pink. they messaged me about the length i requested and i noticed that it said "color shown", the dress was pictured in red. i told them that i was very worried that my dress would be red instead of the pink im ordered. they assured me there was no problem. a day or two later they messaged me stating that it was too late to change my order! i replied that i was not changing my order i merely wanted what i had already ordered. they insist that i ordered the dress in red. i told them it was bad enough that they made this error but to blame me was absurd. i sent a very long, detailed message to customer service and also asked if it were possible to speak to someone on the phone. no reply! i literally checked with them everyday to make sure there would be no problems because i needed this dress to wear to a function and would be recieving an award in front of hundreds of people. a lot of good that did! i will stop now because i am to the point where i am about to use very bad language! what a bunch of A-HOLES!
dress hadeel judeh
Ordering a dress from Hebeos was the biggest mistake I made. I received the dress on 6/15 almost a month after I placed the order on 5/23. Unfortunately, the color I
did not like as it was not as pictured. Plus, the fit was absolutely not flattering and too loose. So, I followed the guidelines and contacated support services to initiate a return. Oh My GOD... the process was so frustrating, ridiculous, and time consuming. I must have sent 10 emails requesting a refund. They asked for a picture of the dress, then measurements of my waist, bust and hips. Then asked me to do alterations. This was their solution and specifically notated in email that I cannot get a refund. Such bad business ethics. I could not even talk to a live person. At that point, I realized I was not getting anywhere obtaining a refund. So, I contacted my credit card company and disputed the charge. Now, they will have to deal with Chase.
This business is absurd. It is ridiculous to have to send 10 emails to request a refund. What kind of online store doesn't have a business address nor a phone number. I realized in the beginning that contact information is not available. However, I honestly thought that upon receiving the order, I'll have contact information not a robot. Bad Bad Bad business model.
Please do not order from Hebeos
my dress condition
I ordered my dress and got professional measurements to then find out that when my dress arrived it was absolutely massive on me and didn't fit it was also a completely different fabric and had a massive slit down the front which it did not have on the website. It was sewn very badly and didn't look worth £100 I have tried to message them for a refund and return however they have not replied to my multiple emails. My prom is in 1 week and I do not have a dress as it doesn't fit and is awful.
a dress
The dress I received from Hebeos was completely the wrong style, design, color, and even size we ordered. How they can expect a customer to order one dress and then send another one with similar features but not the same dress in any way. It's ridiculous! This dress was extremely expensive too. Then when you contact their customer service they give you the run around and won't send you a return address even when you send them proof of how the dress they sent is nothing like the one they advertised on their website. The worst customer service I have ever seen. I sent them an email the day the dress arrived and they refuse to help me. I will never buy from them again and plan to let everyone I can to stay away. I can't believe they are in business with the way they conduct themselves. Pictures below: 1st one is what we ordered, 2nd is what we got.
prom dress return
I have requested a return as the dress I ordered is to long and I am not satisfied with the item. I have provided a photo and order number as requested. It was requested I measaure my child to ensure I did not order the wrong size. I do not find this acceptable. I ordered a size 10 the same size as my daughter. I am now being ignored in emails and although I have requested a return address I am still being ignored. The item has not been worn and it is in its original packaging. I would like the return address so I can return the item and get a full refund please
product not received, refund not received
My daughter ordered her prom dress from Hebeos (Order No.OU30180416004308025) on 4.16.18.
She tried to cancel on 4.19.18.
Hebeos replied and said the dress was under tailoring and if we wanted to cancel, we would be out 50% and that we should confirm the cancellation.
We did not want to be out $100 so we did not confirm the cancellation.
On 4.24.18, Hebeos emailed that the dress was still under tailoring but that it would arrive by 5.1.18.
On 5.2.18 my daughter emailed asking about the tracking and delivery.
On 5.3.18 Hebeos replied that the dress was stopped because they thought the order was canceled.
The event was on 5.12.18 and there was now no way we could get a dress from Hebeos in time as well as have time to have a local tailor make adjustments.
Many emails have been sent to Hebeos trying to resolve this but they won't acknowledge that they asked for a confirmation of the cancellation or that they sent a status update that the dress would arrive by 5.1.18.
order not received
I ordered my dress over a month in advance for my prom, everything was going fine but the company never contacted us during the period. When they finally sent the tracking number I tracked my order to find it was being shipped back to China as they refused to put my full address on the package. This was completely unnecessary as they had both billing and shipping address linked to my account and they are the same address. Now it is a week before my prom and I have no dress. DONT ORDER FROM THIS SITE. Also, another point to mention, I had to put my order through twice first time was using PayPal where they took the money but never placed the order.
dresses
We ordered dresses from them and they did not look right they were crooked we have been trying for months to get a refund back from them they do not provide a phone number they keep saying please provide measurements and pictures and address and phone number we provide the address and phone number And they still keep saying please give us more information I've contacted my lawyer and they will be calling them these are for my wedding and this is it extremely tough stress on me
Hebeos Customer Reviews Overview
One of the most significant advantages of shopping at Hebeos is the vast selection of dresses available. Customers can find dresses for prom, weddings, parties, and other special events. The brand offers beautiful designs that cater to all tastes, sizes, and budgets.
Another advantage of shopping at Hebeos is the affordable prices. Customers can purchase high-quality dresses at prices that won't break the bank. The brand also offers regular discounts and promotions, making it even more accessible for customers to purchase their dream dresses.
Customer service is another area where Hebeos excels. The brand has a dedicated customer service team that provides assistance to customers throughout the shopping process. Customers can contact the team via email, phone, or live chat, and they are always available to answer any questions or concerns.
Overall, Hebeos is a reliable online fashion retailer that offers beautiful dresses at affordable prices. With an excellent selection of dresses, exceptional customer service, and regular promotions, it's no wonder that the brand has received so many
Hebeos In-depth Review
Overall Rating: Hebeos is a reliable and trustworthy online store that offers a wide variety of products at affordable prices. With excellent customer service and a user-friendly website, it is a top choice for shoppers looking for quality items and a seamless shopping experience.
Product Quality: Hebeos prides itself on providing high-quality products that meet or exceed customer expectations. From dresses to accessories, each item is carefully crafted with attention to detail and made from durable materials. Customers can expect to receive products that are true to the images and descriptions provided on the website.
Customer Service: Hebeos excels in customer service, offering prompt and helpful assistance to shoppers. Their dedicated support team is readily available to address any concerns or inquiries, ensuring a positive shopping experience. Whether it's through live chat, email, or phone, customers can expect friendly and professional assistance from the Hebeos team.
Shipping and Delivery: Hebeos understands the importance of timely delivery and provides efficient shipping options. Customers can choose from various shipping methods to suit their needs, and orders are processed and shipped promptly. With reliable tracking systems, customers can easily monitor the progress of their shipments and expect timely delivery.
Pricing and Value for Money: Hebeos offers competitive prices for their products, providing excellent value for money. With regular discounts and promotions, customers can enjoy even greater savings on their purchases. The affordability of their products does not compromise the quality, making Hebeos a cost-effective choice for shoppers.
Website Design and User Experience: Hebeos boasts a well-designed and user-friendly website that enhances the overall shopping experience. With intuitive navigation, customers can easily browse through the extensive product catalog and find what they are looking for. The website is visually appealing and responsive, ensuring a seamless and enjoyable shopping experience.
Return and Refund Policy: Hebeos has a fair and customer-friendly return and refund policy. If customers are not satisfied with their purchase, they can return the item within a specified timeframe for a refund or exchange. The process is straightforward, and the company strives to resolve any issues promptly and to the customer's satisfaction.
Variety of Products: Hebeos offers a wide range of products to cater to different tastes and preferences. From formal dresses to casual wear, customers can find a diverse selection of styles, colors, and sizes. With new arrivals regularly added to their inventory, shoppers can stay on top of the latest fashion trends.
Size and Fit Accuracy: Hebeos understands the importance of accurate sizing and provides detailed size charts for each product. Customers can refer to these charts to ensure they select the correct size. Additionally, the company offers customization options for certain items, allowing customers to have a perfect fit.
Communication with the Company: Hebeos values open communication with their customers and provides multiple channels for contact. Whether it's through email, live chat, or phone, customers can easily reach out to the company with any questions or concerns. The company is responsive and strives to provide timely and helpful responses.
Social Media Presence: Hebeos maintains an active presence on various social media platforms, engaging with their customers and sharing updates on new products and promotions. Customers can follow Hebeos on platforms like Facebook, Instagram, and Twitter to stay connected and informed.
Reputation and Trustworthiness: Hebeos has built a solid reputation for being a trustworthy and reliable online store. With numerous positive customer reviews and testimonials, the company has gained the trust of shoppers worldwide. Their commitment to quality products and excellent customer service has contributed to their strong reputation.
Additional Services or Features: Hebeos offers additional services such as customization options for certain products, allowing customers to personalize their purchases. They also provide a measurement guide to assist customers in accurately measuring themselves for the best fit. These additional features enhance the overall shopping experience.
Customer Reviews and Testimonials: Hebeos has received numerous positive customer reviews and testimonials, highlighting their exceptional products and customer service. Customers praise the quality of the items, prompt delivery, and helpful support team. These reviews and testimonials serve as a testament to Hebeos' commitment to customer satisfaction.
Comparison with Competitors: When compared to competitors, Hebeos stands out for its wide range of products, affordable prices, and excellent customer service. The company's attention to detail and commitment to quality sets them apart from the competition, making them a preferred choice for shoppers.
Pros and Cons:
- Pros: Wide variety of products, affordable prices, excellent customer service, high-quality items, user-friendly website, customization options, prompt shipping and delivery.
- Cons: Limited availability of certain sizes or styles, occasional delays in shipping due to unforeseen circumstances.
Final Verdict: Hebeos is a reliable and trustworthy online store that offers a wide variety of high-quality products at affordable prices. With excellent customer service, a user-friendly website, and efficient shipping and delivery, it is a top choice for shoppers. The company's commitment to customer satisfaction and their strong reputation make Hebeos a recommended option for all your fashion needs.
Here is a comprehensive guide on how to file a complaint against Hebeos on ComplaintsBoard.com:
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3. Writing the title:
- Summarize the main issue with Hebeos in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Hebeos. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
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Ensure to follow these steps carefully to effectively file a complaint against Hebeos on ComplaintsBoard.com.
Frequently asked questions (FAQ) about Hebeos
Yes, Hebeos is a legitimate online store for purchasing dresses and other clothing items.
The quality of products sold by Hebeos can vary, but generally, customers have reported being satisfied with the quality of their purchases.
Hebeos' website is encrypted and secure, so it is generally safe to enter personal and payment information.
Hebeos has mixed reviews from customers, with some reporting positive experiences and others reporting negative experiences.
Hebeos has a return policy, but customers have reported difficulties with returns and refunds.
Hebeos' reliability can vary depending on the specific customer experience, but overall, it is a legitimate online store.
Hebeos does not appear to sell counterfeit products, but the authenticity of some of their designer-inspired dresses has been questioned.
Hebeos does offer free shipping on some orders, but it may not be available for all orders.
Hebeos is not a scam, but some customers have reported negative experiences with the store.
Hebeos' customer service team has received mixed reviews from customers.
The prices of dresses sold by Hebeos can vary, but they are generally considered to be reasonable.
Yes, Hebeos is a Chinese company.
No, Hebeos does not have physical stores.
The sizing of Hebeos' dresses can vary, so customers are advised to consult the size chart before making a purchase.
Hebeos does offer custom sizing, but additional fees may apply.
Hebeos has a large selection of dresses, but the specific styles and sizes available can vary.
Hebeos is a legitimate source for prom dresses, but customers should do their research and read reviews before making a purchase.
Hebeos does offer discounts and promotions from time to time.
Hebeos can be a good option for bridesmaid dresses, but customers should read reviews and carefully consider the sizing and customization options.
Hebeos' website is encrypted and secure, so it is generally safe to enter credit card information. However, customers should always exercise caution when entering sensitive information online.
Yes, Hebeos is a legitimate fashion retailer that has been operating since 2015.
Yes, the dresses sold by Hebeos are of high quality, with a focus on attention to detail and materials used.
Yes, Hebeos offers a wide range of dress designs that cater to all tastes and occasions.
Yes, the prices of dresses sold by Hebeos are affordable, with regular discounts and promotions.
Yes, Hebeos offers a range of sizes, including petite and plus-size options.
Yes, Hebeos is a reliable online retailer with a dedicated customer service team.
Yes, Hebeos offers international shipping to customers across the globe.
Yes, it is safe to purchase dresses from Hebeos, as the brand uses secure payment processing and has a privacy policy in place.
Yes, Hebeos offers a return policy for customers who are not satisfied with their purchase.
Yes, Hebeos offers custom sizing for customers who require it.
Yes, Hebeos offers a range of accessories to complement their dresses.
Yes, the website of Hebeos is well-designed and easy to navigate.
Yes, customers can contact Hebeos customer service via email, phone, or live chat.
Yes, Hebeos offers dress alterations for customers who require them.
No, Hebeos does not offer a loyalty program at this time.
Yes, Hebeos offers expedited shipping for customers who require it.
No, Hebeos does not offer gift cards at this time.
There is no information suggesting that Hebeos is a sustainable fashion brand.
Yes, Hebeos offers group discounts for customers who purchase multiple dresses.
Yes, customers can track the shipping of their Hebeos order using the tracking number provided.
Most discussed complaints
please, stay away. i'm being serious. 4 (opinions to this review) Won't Accept Return 2 (opinions to this review) Two mother of the bride dresses 1 (opinions to this review) Ordered 2 dresses and want to return 1 (opinions to this review)Recent comments about Hebeos company
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