H-E-B
reviews and complaints

I am extremely disappointed in Mi Tienda. Not just the first time but for the second time. The first time I shopped at the store I spent $300 on groceries. The way that you guys have the bakery separate from the grocery is a cause for concern.in large corporations like Walmart and Kroger they made it not only convenient but ethical for a consumer. Customers do not want to pay twice. I shouldn't have to pay at the bakery then pay for my groceries separate. That's not logical. It would be like going to McDonald's and having to purchase once for food and another for beverages. Just doesn't make sense. Anyways as I finished shopping with my husband I exited the grocery and then entered the bakery side. Upon walking into that area a Hispanic Manager immediately stared me down and I already knew what he was thinking so I pushed my cart in 100% visible location where the manager could see. My husband shopped for the bread and paid AGAIN! As soon as we went to walk out he locked my wheels as if I was a thief but remember I just spent $300. I was so angry and disappointed that humans treat other humans like scum over race. I told my husband I would never go back even though I literally live 1 street over. Today which has been months since my first visit I decided to give it a second shot. This time for a Western Union transaction. I waited for about 10 minutes in line only to be told to fill out a paper which is not required by any Western Union this is just Mi Tiendas process. Alondra B told me to move so she could service the woman behind me. Now let's get this straight. Is that proper customer service to require me to stand in line then be forced to fill out a "form" that isn't even required by WesternUnion and then service someone who was after me? When did that become a factor in customer service. I was frustrated but didn't say anything. I had the form to Alondra B and she tells me that the MTCN number has nothing under it. I ask her what I have a picture from my husband on the receipt. She tells me to move so I can call my husband. I asked for what and she rebuttals I don't know what for. So I ask her what number do you need and I ask to see the "form" that I filled out. I asked "which number?" What happened is she was looking at my phone number which was printed in the mobile number section instead of using the MTCN number. She never once apologized for her making the mistake. I asked why she had an attitude and she said she didn't. I asked for my information back the I was required to fill out and she said "No, it's our managements request to keep them". I spoke with the manager on duty who also lacked customer service skills. So there are a few issues here I'd like be looked at. First, why does Mi Tienda only hire or if any hires only Hispanic people. Isn't there a requirement to hire all backgrounds? Second, what happened to customer service? First come, first serve. Third, why is it ok for people who are not Hispanic to be treated poorly? And lastly, why is it ok for Mi Tienda to take my name, email, physical address, and phone number, and keep it? Please explain. The last two experiences I felt were racially charged and I feel horrible. It's even worse when you're children are half Mexican and you still get racism. I'd also like to add that I know for sure racism is going on because the Security company you employee I use to be associated with and know the "types" of people that management called in on... guess what they are mostly black or another race. I will continue to push this and possibly contacting others regarding this distasteful

I love the HEB greek yogurt 4 pack of single serving cups, however the last several times I have received them they have had 2 issues. (I mostly order blueberry and raspberry flavors.)

1. they are not as full as they used to be. I know it is by weight, however the last several batches have BARELY been half full.
2. The raspberry flavor has no raspberry flavor. The one I am currently attempting to eat is almost white in color and tastes like plain greek yogurt with a SLIGHT hint at what could be a berry flavor. (lot #27, sell by Aug 2nd) But this is not the first batch I've gotten with hardly any raspberry flavoring.

I'm in my 70's and I've eaten a LOT of mayonnaise in that time. Until about two months ago, THIS product was my favorite mayonnaise, even over all the big national brands and regional favorites (like "Blue Plate"). I highly recommended it to everyone.

However my last purchase of two 32 oz of this product was a disaster (more than a disappointment). The product was not even mayonnaise. It was thin and almost watery. It appeared to me, from the taste, that they had left out the egg yolks (or most of them). It tasted of little else than oil and vinegar. Ruined a recipe and part of a big meal.

I also called this one in to HEB Customer Service.

HEB, shouldn't there be someone at all of your suppliers who checks each batch of such a complex product and who knows the product and what it's supposed to taste like? This was just not even mayonnaise at all. It tasted like the (cheaper) "salad dressing" but without the sweetener.

I purchased the Big pack of H.E.Buddy training pants size 4t to 5t. Out of the brand new pack 6 have ripped at the stretchy sides when attempting to pull them up. I would like to suggest that the sides be increased in length to allow for better stretch at pull up. I bought the large pack on a budget and am throwing away unused training pants due to defective sides.

Found a big piece of plastic in HEB organic salad bag. Luckily it got on my husband's plate & he was able to remove the piece from his mouth. I stopped at the store with the bag & the plastic piece & I was told the manager will call me however no response. I am not going to buy the salad bag anymore. They need to do a better quality control. I am paying a high price for it.

I placed an order today for curbside pick up. I ordered the Bolthouse farms baby carrots and instead received the Kerns baby carrots. I was not informed of the change. Several times before I have received the KERNS brand and they are ALWAYS slimy and disgusting. I always have to throw the bag away as they are unfit to eat. I do not know why you carry that brand as they are never of any decent quality. I am upset that I received this brand and will have to throw them away. If i had been notified about the substitution, I would not have purchased them.

So I called HEB rx 4 days ago, which I've been using for the last 12 years now .Amber, an rx tech answered the phone did not give me all the information that I needed. Although I didn't ask for it, I asked if the doctor had called any of my refills for the three medications that I've been on for approximately two years now. She said no he didn't . Yet, she neglected to tell me that I had refills. So I've gone without my pain meds for 3 days now because of this, As well as calling my doctors office in raising Cane's that they had not called in my medication! How embarrassing! Just because she didn't give me the information that was right in front of her when she pulled up my birthday!

French green beans purchased 5-30-19 at HEB Williams Dr., Georgetown, Tx

Bar code # 0 41220 97944

Cooked suggested amount of time in micro--beans tough and could not be cut with a knife--cooked them 3 more minutes--three more minutes and finally put them on the stove to cook long and slow--still tough!

I wanted to use in a green bean salad but was unable to--ruined all my other ingredients.

I will be requesting my money back. You might want to check with your supplier.
Nan Baugh, Georgetown, Tx

I went to HEB #692 ( 3590 College St Beaumont, Tx 77801) yesterday 5/26/19. I was picking out a watermelon. There were several different displays. There was a digital coupon for a free watermelon knife with the purchase of a super sized watermelon. We asked a employee named Joseph how much the watermelons were in the front display and he said they were all the same price $5.97 but the watermelon knifes were only for the smaller seedless ones. I asked I'd they were the same price then why couldn't the coupon be used for either. His only response was because it is what it is. I ended up picking out one of each and 2 of the knives since the coupon was unlimited. Joseph literally in my face walked to each register and told them that the knife was only for the smaller watermelon. How humiliating to do that in my face with no good reason. The person that checked me out rang up both watermelons and the coupon did work on both so I am not sure why Joseph was so rude when he didn't even know what he was talking about. I also bought $300 in gift cards. Those I could have bought anywhere. If you want people to continue to use your store then someone may need to speak to Joseph about the way he treats your customers. As we were leaving he was misleading another customer, but I spoke up since he was telling them wrong.

The man running the checkout isles at 4:30 on Friday April 26, 2019 needs to be retrained or at least talked to. He had only 2 lanes opened, customers with carts completely full of items. Lanes where so full that we were dripping into the food isles. However he kept picking random women out and letting them go into the 15 items or less lanes while others had been standing in line longer than them. Heb on 2nd st in McAllen Tx 702. I had to leave my items without paying because I had been waiting long enough already and couldn't wait anymore. The fact that he had no problem letting the other customers see what he was doing really says a lot about how he simply did not care about the wait. Not only that, he had no one sacking groceries, cashiers were sacking the groceries. It was really Disappointing to be treated that way.

She is on HEB clock calling and playing on my phone. She works at HEB in Beaumont tx on college street. She always calling when she gets high on marijuana. She is at work now texting my phone. I sent pictures of her smoking marijuana. Being under the influence of drugs can cause problems at the work place. Other customers has also said miss parks looks like she is under the influence of alcohol.

I went to the HEB at 12125 Alamo Ranch Pkwy on 4/15/19 at 7:12pm. I went through Ryan D.'s line with 13 items. I purchased 4 bottled drinks and the rest were different types of chips. He bagged my drinks and all of the chips were just sitting there. It did not appear that he was going to bag the chips so I asked my daughter to bag them. I asked him do you not bag chips and his response was, "yeah, I'll bag them once your receipt comes out." I said that doesn't make sense as he watched my daughter bag the rest of my things. He was distracted by another female employee. They carried on a conversation and I asked him what is your name. He was wearing his badge at his waist. So he flashed at me like, it's right here. I said perhaps if you weren't so distracted, you would be able to concentrate on bagging my groceries, and he said, "maybe." That was surprising so I said you know what I'm going to talk to your manager and he said, "Go for it!". I have never seen such disrespect from an employee. This truly was disappointing and will never go there again. I did walk over to a Manager, said she would take care of it but not sure she was engaged. I hope that he is reminded that he is not at home and he should not disrespect the customer whom makes it a choice to stop there. This was a terrible experience, not to mention embarrassing. I had several customers behind me.
HEB 00733-SA #49
Cashier: Ryan D.
243162 04/15/19 7:12pm 223/15/00733
A. Chadwell
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