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Rude Employee
I go to Magenta health care clinic on Rittiman Rd. After my visit I had a question with for the ladies working, one lady in particular was very rude, her name was Maryann. I felt be little by her response. My question was about how to go about applying at the clinic. Maryann responded in such that I took offense about . I walked out embarrassed even though I shouldn't have. Instead of encouraging and guiding me she knocked me down. Thank you for your time.
Desired outcome: Retraining for customer service
Not wearing masks
Heb Marble Falls does not feel they have any responsibility to enforce shoppers to wear masks. The store management claims is not a big issue as is typically less than 20% of shoppers without masks. And manage said can not justify hiring security to enforce. Told me I should use curbside if I find this an issue. Is ironic how walmart down the road doe...
Read full review of H-E-BWorst HEB store #243 in Texas
San Marcos TX 78666 Store #243 So at 3:30 in the afternoon almost every aisle was being stocked. Most products that are carried at most heb stores are not offered in all varieties at this location. If the product is carried it is almost always out of stock (like they order one item instead of a case of the product). Its is like the person who orders for...
Read full review of H-E-B and 1 commentFelipe carrillo
I over heard this individual speaking to the employees in the Produce section. He belittled his employees and spoke them as if threatening them. After he left I walked up to the two employees he was yelling at and ask them what was felipes promblem. I got his name though the employees. They told they where afraid of him and where scared to report him...
Read full review of H-E-BMeat department 4219 marbach rd
I went to marbach location looking for briskets. I was looking for one between 8-10pounds. While going thru the briskets I found one that was about that size but was labeled 16 pounds. I took brisket to counter and told them there was no way that it was that weight. It took 10 min after I gave it too them for them to actually weigh it. After weigh it came...
Unauthorized charges to prepaid card.
Unauthorized charges to my heb prepaid card.
My conformation number is [protected]
I spoke to a representative today @ 10.30
June2nd, 2020.
Managers
The managers at heb very very seldom ever schedule a cashier with 2 days off in a row... The cashiers were given 4 disposable masks weeks ago and that's been the end of providing ppe for these frontline workers. They often do not have hand sanitizer or disinfectant to clean the belts... What is wrong with heb that they treat their employees with so little respect?
They said they could not leave a certain item because I said I would't be home. Untrue
First of all, I like a lot of people have been using this service because of the coronavirus, so we depend on the store to bring our items. I asked the store to come to the back of my property to the garage. From that stagtement they assumed I was not going to be there, so one item, they said, could not be brought because I would not be there. I did not say...
Read full review of H-E-BWhat's the difference, bexar county jail or grocery shopping?
I never thought I would prefer Walmart over HEB but this is over the top. I went to the Guilbeau location a few minutes ago an there was tape all over the concrete walking srtface in front of the store. I was asked to get in line. There was a cop in a swat uniform with a dog next to the line. I couldnt grab a hand basket without wipes shoved towards me. Give me a break. HEB use to be my favorite shopping experience other than Costco. I sincerely hope the other stores are not like this? If so you have lost my business. Oh I had to get in line to leave the store.
Bakery
03/05/2020 I just wanted to point out something I noticed. While in my favorite HEB store 2121 FM 2920 SPRING, TX [protected] I noticed that the open pastries were being exposed to insects flying on them and one other times I witness a little girl pick up a glazed donut and smell it and let her sister smell it and she put it back in with the others. Don't...
Read full review of H-E-BPharmacy
Me and my husband have worked for HEB and we both know all about customer service, hospitality and doing the right thing for the customer. We have had problems with 2 people at this particular pharmacy, over and over again. We complained to Top Leaders at least 3 times and still no results. Today my husband was picking up my prescription and was treated...
Read full review of H-E-B and 1 commentemployee rudeness & lines too long
I wa in the East 42nd street store around 8:30 AM January 13th. The stockers were all over the place. They didn't care if they were in the way of the customer. There were 2 lanes open that were all the way down the aisles. The girl at the self check out was very rude. I will never step foot back into that store again. This is not the first time this has happened with the stockers. I don't know if they are employed by H-E-B or another company but they need to know the customer shouldn't have to dodge them
unprofessional behaviour of employees
Disgusting shopping experience in this store! I have not met such unprofessional service! Workers disrespect customers! Awful shop! The worst store I've ever seen in America! Managers are unprofessional and they are discriminated customers!
I would not recommend this store to anyone, but in Texas, HEB has a monopoly and there is nowhere else to buy food.
employee carelessness, aisles hard to navigate and lack of expected items.
I shop at the HEB (#60-/#657) on Jones Road several times a week. On 11/03/19, 1 was shopping and as usual aisles were crowded with restocking boxes and plastic containers. As I moved toward the end of an aisle, an employee with two large plastic units gave them a push and they hit my cart and then me. He said, "Oh I thought I'd miss you." There was no "I'm sorry or excuse me." I reported this to an employee., ut she didn't take my name. I wasn't hurt, but this was handled inappropriately.
The store continues to crowd the aisles with stocking materials. Could this be done at night? They also don't have the items that should be available such as the shredded chicken which I have had to ask for several times. The dairy isn't stocked with margarines or the HEB brand half and half and the ground meat often not available. Brands like Central Market Organic Flax Seed are t available.
The staff the you deal with working on the floor are very courteous, but those who seem to be in charge aren't as pleasant. I shopped at HEB for 12 years in San Antonio and now for 10 years in Houston. HEB has always been my store. I know this is a smaller HEB, but I think there could be better management.
Service
I went into this HEB Saturday 10-26 saw there were some pumpkins with a sign by them for $3.88. When I went to check up they rang up $6.48, I questioned it and the lady cashing me out went and asked a gentleman who immediately removed the sign. She then returned to me and stated he said it was for something else which did not indicate that on the sign and...
Read full review of H-E-Bservice desk
I went to the HEB location at Vintage Park Market H-E-B 0.07 miles 10919 LOUETTA RD HOUSTON, TX 77070-1667 to cash a small payroll check. I never got the cashier/clerks name, but she works behind the service desk, has kind of an European or Irish accent. She has short blonde hair, about 5'5 in height. I handed her my check along with ID and SSC, because I'd...
Read full review of H-E-Bcheckout
I am writing to express my concerns about a recent incident that happened while shopping at a local H-E-B I went to check out the girl was really rude while she scanned our product she was just throwing them and she had a really bad attitude towards me I am very concerned because I've never seen a person that rude work a HEB I got a glimpse at her name tag...
Read full review of H-E-BPre-ordered large veggie tray from the deli
I was extremely disappointed in the large deli tray (which I had pre-ordered days ahead). When I arrived to pick it up early on the morning of August 17, there seemed to be some confusion among the workers about where it was. It took the clerk a while to come back with the tray. Another worker stated "Oh, she has two trays right?" I responded only one tray...
Read full review of H-E-BNetspend h-e-b visa debit card
I purchased the H-E-B Netspend Debit card because I needed a prepaid card to add funds and with those funds I was planning to pay a 200$ deposit for a credit card. As I was activating my debit card online, an error occurred, and stated that I need to call the customer service number to activate my card. As I was in process to call customer service I noticed...
Cashier
I was embarrassed by a cashier by the name Miranda (register 11). I have SNAP benefits and used that to pay along with my partner card because I have a Daughter who works for the Company. I also used a digital coupon I had along with in store coupons. The only non food item I bought was a pack of toilet paper that was $1.87. At the end of the transaction, she told me my out of pocket balance was $12.22. I explained to her that I didn't get any non food items besides the toilet paper and if she could check the register or receipt. She said no she doesn't do that. I asked for a Manager and was told they don't do that either. I was so embarrassed! Luckily there was a sweet Boy behind me that offered to pay for me. And when she gave me the receipt; she tells me: Ohh.. you have $ 51.71 lest in your SNAP account. I explained to her then why wasn't that $10 charged into that account cause I knew I only owed about $2.00. She told me to check on my own because again she couldn't do that. Very, very unprofessional!
I’ve heard enough from you. Goodnight and Goodbye.
Overview of H-E-B complaint handling
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H-E-B contacts
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H-E-B phone numbers+1 (210) 938-8357+1 (210) 938-8357Click up if you have successfully reached H-E-B by calling +1 (210) 938-8357 phone number 0 0 users reported that they have successfully reached H-E-B by calling +1 (210) 938-8357 phone number Click up if you have UNsuccessfully reached H-E-B by calling +1 (210) 938-8357 phone number 0 0 users reported that they have UNsuccessfully reached H-E-B by calling +1 (210) 938-8357 phone numberSan Antonio, Texas+1 (800) 432-3113+1 (800) 432-3113Click up if you have successfully reached H-E-B by calling +1 (800) 432-3113 phone number 0 0 users reported that they have successfully reached H-E-B by calling +1 (800) 432-3113 phone number Click up if you have UNsuccessfully reached H-E-B by calling +1 (800) 432-3113 phone number 0 0 users reported that they have UNsuccessfully reached H-E-B by calling +1 (800) 432-3113 phone numberOutside of San Antonio
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H-E-B emailscustomercare@heb.com100%Confidence score: 100%Support
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H-E-B addressRiver Annex Compliance Building, 646 S. Flores Street, San Antonio, Texas, 78204, United States
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