H-E-B
reviews and complaints

I went shopping at the store and I was in the candy department and was going to get some candy from the self-help container department. Randell was cleaning up the candy that fell in the tray. He saw me standing next to him and he just continued to pick up jellies. After a couple of minutes he finally acknowledged me and said in a rude tone can I help you. Just the look he gave me and the tone I said forget it. Instead of him trying to apologize or to change his tone he went on working. I walked away and decided I did not need to spend my money I just left the store. Decided to go to Walmart and even though they did not have all of the things I needed. Before I left I did go to customer service and the young lady was very nice and I explain what happened. She offered to call another manager and told her no need that I would just leave. Told her I am sure another Manager would just cover up for Randall. When people are needing jobs, you have Randall treating people rude because of his title is not necessary. If Randall did not want to clean up the candy aisle I am sure he could have told one of the other employees to do it. No need for rudeness.

I believe that I have been treated fairly harshly than other partners. When I am ask to do a specific job, it is always in an harsh, and agressive way. I have also been indirectly discriminated, when i'm shopping in the store, i'm being looked upon, as a shop lifter, on every isle, I walk the isle, there is torri, I have also had to report torri to the hr department also. When we actually moved into the store, the acting manager asked me to perform a duty, as I was performing the duty, the manager, was saying to me at a boy, at a boy, they transferred him, and didn't accept my letter of complaint. I have been victimized, because of a complaint of race related discrimination, the seafood manager told me that if I did not go back to the seafood,! While I was cleaning the ice machine, for the u.D.! He was going to walk my [censored] up stairs, and write my [censored] ul for insubordination. At that point I quit, unemployment investigated, and found that I had been harrassed, and they gave my unemployment. I was tired of looking for another job, and so I reapplied, they hired me back, everything was ok, until, time had expired for me to charge a discrimination complaint. I was wrongfully charged with a no call no show. Of which when I tried to look at my schedule, I did not have a schedule, the manager usaually have the schedules on a thursday every week, but I did not see a schedule for me, so I just thought that I wasn't schedule for that week, as I have had no schedule in the pass, the next week schedule, I had a schedule, and I saw the schedule previously, and I saw that I had a one day schedule, of which that was the week of the no show I spoke with the u.D. And she told me, that from now on, check the schedule on fridays.

As life long customers of H‑E‑B, we were very disappointed by a recent shopping trip to our H‑E‑B in Copperas Cove, TX. The staff there were wearing t-shirts with the statement "be the change". We found this to be very unprofessional, and inappropriate for a store to have personal opinions put upon customers in this way. Without knowing the stance of each and every customer that walks through your door, you are forcing these opinions upon them. We go to the store to purchase the products we need, and not to have to stores inform us on anything social or political. There is enough tension and divisions in this country as it is, and we can turn on the news when we want to hear about these issues, not when we are buying our groceries. It's not necessary for H‑E‑B to try to educate consumers in this way, but rather to sells us the products we use. Please stick to what H‑E‑B is for...selling groceries, and leave the rest to the news. If this policy continues, we will take our business elsewhere.

Hello, My name is Michael Molina and i am an avid H.E.B. Shopper and customer. The reason I am contacting you is because every week I go and shop at my neighborhood store were I live and every week I have to Bag my own Groceries! I am 63 years old retired from a health care facility. I was a Supply Chain Supervisor and Also provided Customer Service. I would not be complaining if this happened every so often, but this is on going and I feel that If I am Paying for my groceries then I should have someone bag them for me. Today I went to the H.E.B. #25 at 7951 Guilbeau Rd. San Antonio Texas. I was in the line that had a bagger and when I got within one customer of the register, he decided to move to the next lane. This happens everytime that i shop at this HEB. Wen I got home I called the HEB store and asked to talk to a manager, and I was connected to Sarah the front end Manager and I told her what had happen and all i got was " I am sorry for what happen ". I told her that today was the last time that I would shop at that store and she said, " that she understood". I was really upset, and I told her thank you! and hung up! I spend from $85 to $100 every week there, but I am not going back to that store to shop ever again!

Very Disappointed in HEB for pulling its My Pillow political stunt. Trying to punish someone because of their political beliefs is sick. A pillow doesn't have anything to do with politics. Kroger is now my only source of groceries; I will no longer be supporting HEB. Kroger has always been an amazing store and supports people's freedoms, so that is the store that I will be supporting.

This is the 3rd. Time that i've submitted a complaint about your stores requiring customers to wear a face muzzle/face mask. There are many, many reports that have been published by cdc and many medical professionals that supports the fact that face masks does not prevent viruses. And yet your management refuses to acknowledge those facts and continue to require your customers to wear a face mask. Why?!?! Also, "forcing" that is unconstitutional. I've shopped at your stores for 40+ years but because of your tyrannical requirements I will shop elsewhere. Stores that are "face friendly", and appreciates their customers that help pay for their salary!

Was in the bathroom at HEB at Parmer/Mopac using the restroom sitting on toilet and a large part of the roofing fell from the ceiling and fell on top of my head and shoulder leaving a cut on my shoulder.
I told management and there was nothing they could nor would do anything about it.
They filed no report.

I am truly disappointed in HEB with their stance on all the current cancel culture ideologies. First, you ban "My pillow" because he supports Trump. You have signs posted in your store regarding a "black owned business." That is racist! Lastly, you are selling water at $6.00 a 24-pack during the snow storm. You are a Texas company! I love HEB and I am so disappointed. I quit shopping Walmart and now I have to stop HEB. Where do we shop? I suggest you get off the cancel culture train and get back to the HEB we love in Texas, or move your stores to New York where they are told how to think.

I usually purchase HEB or HCF products as i feel that they are equal to any national brand. I purchased HCF black ground pepper and when i went to add the pepper to my cooking the shaker top came off and out came the pepper along with the lid. Needless to say that my dish was ruined and i had to throw it out and starting all over again. Then i purchased garlic powder some time later and the exact same thing happened and once again had to throw it out. We are people that live basically check to check and save in any way we can. Having to throw the whole dish out just hurt my wallet and not to mention made my meal be late. Thank You for reading my email. Please let me know what i can do to prevent my unnecessary waste of food and time.
Ethel M Rios
[protected]
[protected]@yahoo.com

I have just informed my very large extended family across Texas that HEB has dropped My Pillow. This is an obvious political decision. So, we have made a decision too. Our massive Baylor University contingent will boycott HEB after being customers beginning with the little HEB just off BU campus in the late 70s. You should be ashamed of your decision, but knowing how board room decisions go, you have considered the plusses and minuses. Here is one more minus...

I recently moved back to central Texas after living in Arizona for 20 years. It was exciting to see how HEB grew to dominate the grocery business in the Austin area during my absence. That feeling was immediately halted upon learning that HEB has taken a political stance against My Pillow products. Shame on you HEB! Stay in your wheelhouse and sell quality products to hardworking Texans! I'm done w/HEB - I'll drive 30 plus minutes to shop anywhere else. Get off the high horse - it's disgusting!

I've been a loyal HEB customer for years... because it's a TEXAS COMPANY. Apparently I was incorrect. Dropping Mike Lindell's My Pillow was A YUGE MISTAKE. Please take your communist company to New York, California, or Chyna. Texas is a RED state, and we won't forget the traitor that is HEB. Patriots have banded together, already creating BILLIONS of dollars in losses for the other traitorous companies. Do NOT be surprised if you see peaceful protests outside of every one of your stores. Your day is done.

I cannot believe heb is playing politics. I could not be more ashamed to say that this is where I regularly purchase groceries, but not anymore. I will not tolerate this insanity anymore! Your business will suffer from your decision to discontinue MyPillow. Stop playing politics and sell groceries. This is truly a disgusting establishment, and I will never purchase anything from here again.