The complaint has been investigated and
resolved to the customer's satisfactionResolved Hearthsong — Beware
resolved to the customer's satisfaction
My husband placed an order with Hearthsong for two items for Christmas gifts for my step daughter. He was assured both products were in stock and would arrive in plenty of time for Christmas. With only a few days to spare, he called and spoke with another customer service representative for Hearthsong, who again assured him the gifts would arrive in time. Not only did they arrive after the holiday, but we were overcharged for both items! After calling customer service again, they said they would refund the overcharge, but no refund was posted to our credit card. After yet another call to Hearthsong, we were refunded the difference for one item, but they claim they are "working on" refunding the overcharge for the second item, whatever that means. All this for two gifts that didn't even arrive in time to give for Christmas.
Beware if you plan to order from the Hearthsong catalog! We will never place an order with them again.