The complaint has been investigated and
resolved to the customer's satisfaction
HBF Comprehensive InsurancePoor service

Despite their claim "Our focus on members, not products" their comprehensive car insurance is not comprehensive at all. They misled me to think replacing my windscreen was covered, and when I had it replaced, I had to pay the full bill.

When I took this to their manager, Sandra Taylor, she was rude and abrupt, and told me that it was my fault I wasn't covered, and that I should take my business elsewhere. Which is what I am in the process of doing.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.