The complaint has been investigated and
resolved to the customer's satisfactionResolved HBF Comprehensive Insurance — Poor service
resolved to the customer's satisfaction
Despite their claim "Our focus on members, not products" their comprehensive car insurance is not comprehensive at all. They misled me to think replacing my windscreen was covered, and when I had it replaced, I had to pay the full bill.
When I took this to their manager, Sandra Taylor, she was rude and abrupt, and told me that it was my fault I wasn't covered, and that I should take my business elsewhere. Which is what I am in the process of doing.