Hardee's Restaurants
reviews and complaints

I ordered my food at exactly 4:02 PM, I was told that it would take 60 mins to arrive, I waited for the 60 mins then proceeded to call hardee's and I was told that my order was on the way, I called them around 4 more times and I was told the same thing, till around 6:30 PM when I was told my order was cancelled, as the delivery guy was apparently calling the wrong person and no one answered so he did not come, overall, I talked to 2 complaints managers and 2 branch managers and around 10 customer service employees all of which told me my order is on the way and the delivery guy would call me, which he did not. I waited till around 7:00 and then cancelled my order and still I was not once contacted by the delivery guy. The customer service and all the managers while they were polite are extremely incompetent and not a single person actually helped us. We had to wait for 3 hours just to cancel our food and we were not even contacted by a manager to apologize or explain the situation to us. Horrible service, never ordering from there again.

I waited in drive through for 5-10 minutes. When I got my food it was stone cold. I asked for the management how he let cold food get sold, he said how was he to know? Put his hand in it and feel the temp. This maid reason I will never go back. I would like a rep to get intouch if possible this is beyond unexeptable.

Why doesn't the Hardee's in Virginia give their employees breaks/lunch times. Find it disgraceful that employees are expected to work 8 hours with no breaks. Most states have labor laws requiring breaks and a mandatory lunch break by 5 hours into shift. Really bad when you witness an employee begging to use restroom.

I ordered few hours ago, 1 super star combo large and fries loaded, surprisingly, I found that I received the order with medium size can not bottle and the fries was the regular ones. Then I refused to receive this very bad product.
I tried to call the call center in order to complain but they didn't answer.
P.S. I do repeat to the call center agent my order twice!

Thank for the ver bad service.

HI

On May 24th, 2020 we ordered several items from a Hardees branch in Qara'en, Sharjah, UAE. One of the items we ordered (Medium Crispy Curls) was missing although we paid in full! we discovered this when we reached home (we live about 5 miles from the branch)! we called their 600 number ([protected]) I think more than 3 times and every time they send us around to different numbers! finally a person from complaints answered the call and told him what was going on in boring details... he kept putting me on hold and allegedly talking to the branch every time... the call took 15 minute and all he took from me was the order number (#78) and the branch name! does it take 15 min to do that? at the end of this totally useless call, the guy PROMISED me that someone from the branch will call me back within a min after I hang up! I am writing this complaint two hours after the complaint and still waiting for branch expert to call me back! This is not the first time we order something and we get either a different thing or there a missing item... it happened before in the same branch but we either got fed up running around in circles with unprofessional inefficient customer service calls or we decide that it was not worth it, but this time I decided to write this complaint hoping that it reaches a listening ear!

Ra'ed
+[protected]

I submitted the subject order no. [protected] from https://www.hardees.qa and received order confirmation on my email [protected]@hotmail.com.

After one & half hour from order I tried to follow up on oder through the call center no. +[protected] but the agent told me the order is not there and will let someone call you. Then I called them again the 2nd agent put my on hold for 12 me mins with no feedback. Then I called for the 3rd time to file a complaint and to inform to cancel the order. This is the worest delivery service I ever experienced in Qatar. I would ask for a compansation for my waisted time tracking this order.
Regards,
Mohamed Abdelkader
+974 [protected]

Hi
I want to complain against the staff for disrespect and behave in a very rude way .. I was waiting in line and the employee ignores me and takes requests from other customers and does not respect the role under the pretext that other customers just want water. I'm a Customer for Hardee's and I now want to rehabilitate the staff and take action against them

Thank you

Good day. I am melissa señor sarmiento a common law spouse of jerson bigcal sarong.. Jerson bigcal sarong is one of your employee in ezdan mall branch. May I request from your good office to please call attention of jerson bigcal sarong and report to your good office. I am requesting him to report in your good office for we are in trouble now for a 3rd party reason. He had a relationship with marianne espiritu a co employee of him in ezdan mall. Marianne espiritu is also a common law spouse in one of your manager in hardees name amormio acapulco.. Jerson and I are living together for almost 7yrs and planning to get married once he came back home. But unfortunately our relationship was tested he was tempted with marianne espiritu. I dont want to end up our relationship that easily that we keep for almost 7yrs. Thats why I am writing in your good office and humbly asking a favor to kindly please send back home jerson bigcal sarong immediately. Im sorry if im writing these and I know its none of your business but it is the least that I can do to save our relationship. I hope you value a relationship who is planning to build a family.
And please dont call thru the manager just direct to jerson sarong because jerson dont want his manager to be in trouble with his personal problem.

Hoping for a favorable reponse immediately. And feel free to contact me for more information [protected]. Thank you and god bless in your business.

The low cut Young lady act like she had an attitude. It was poor customer service. She kept mumbling sarcastic remarks about I can eat somewhere else then and they don't need my money and she don't need this f#@*#@* job. She also smelled like marijuana. She has to be new because I've been eating here everyday for the past 6 months and I never got treated with so much disrespect.

I order 2 mushroom & swiss combo after I received it was 2 big hardee.So i called customer service which is pilipino guys i spoke and he tell to wait as their manager will call me.Ive waited almost an hour but nobody call me so decided to call again and same reason after 5 minutes they will call but still until now no one call me.Is this how your management to deal in your customers?what kind of customer service you have?