Harbortouch Payments
reviews and complaints

I have had to close my small restaurant business due to COVID and all things that came with that. Now, harbor touch is gouging me due to me having to close my business. It is hard enough to see my hard work come to an end due to the pandemic aftermath. Harbor touch outrageous fees to cancel is unfair. It is not as if I am canceling to use a different company, I am closing because I do not have funds to take care of my family. Harbor touch wants to charge my account over 800 dollars for service s I will not use. I cancel all of my services and none of those companies charged me a fee to cancel for going out of business. Every company waived any fees due to my business closing

This system does not provide the service it claims. I signed up for Harbortouch POS system but did not get training when the guy came to install. I scheduled training over the phone for Dec. 26, 2018. Yes, Dec. 26. We had been in business since Dec. 11 with no training and my employees were getting very frustrated. Note that I have to pay my employees to show up for training... We were not open at the time the training was to occur so it was extra wages expense for me. On December 26, the appointment time came and went with no call so no training. On December 27, the trainer called and apologized for not calling in and asked for us to reschedule. I was livid. Harbortouch did not care about how difficult this was for us- just simply reschedule. Instead, I decided to go with Touch Bistro. I had to continue to use Harbortouch for another month while my new equipment came in and we could get it set up. When I was working on my sales tax forms for the first month, I found that none of the Harbortouch forms matched. I couldn't tie numbers together. It was an accounting nightmare.
Now I am being threatened by Harbortouch that I am in default. Harbortouch breached first.
I complained to Josh Quealey and he did not tell me I had to sign a cancellation form. He just told me I would receive emails that I was in default. Instead, Harbortouch continued to withdraw a fee out of my account until August due to my bank's error. When I stopped them, I received a letter claiming I am past due and will go to collections.
I will make sure everyone knows how bad Harbortouch is. I already see they have terrible reviews. Their system is a dinosaur! It is bulky and not user friendly. The manual was extremely basic. It provided no help.

We signed our second location with Harbor touch that did not succeed. So we called Harbor touch to try to get out honestly to find out you that both the POS and the credit card system both auto renew 4 months apart. Yet we signed the contract at the same time.

The business has failed and will be closing however just Harbor touch alone once over $5000 to cancel contract and that does not even include the credit card system. I told her retouch that if I had $5000 and I would still be in business but they didn't care. We offered to return the equipment even though the equipment is ours as we filled the initial term of the agreement. We are very disappointed that they just renew without any notice and and would like to find out how to get in touch with someone at Harbor touch they can waive these ridiculous fees

I have made a few big mistakes in running my business over the years.
Among the top 2 are getting involved with harbortouch.
I was told by the salesman that there was a three year commitment.
During that three years I experienced a multitude of issues, and paid over 5% total for my "free" system.
The first red flag was that I went into it with some concerns, but was told there was a 30 day period that I could return the system.
A couple weeks in, when I called with some concern over the operations, I was told that the 30 day period was up, because it started the day the order was placed, and not the day it arrived two weeks later. That was the first indication that they were operating in bad faith.
For the next few months every time they did a system update, it took place at noon. That was a busy tie for me, and the system shut down completely for 30 minutes or longer. Customers who couldn't pay just left.
I called every time this happened of course, and got zero response. No consideration for the fact that they were costing me revenues.
There are many flaws in the system. The pool on employees contained all the staff that was ever employed, with no way to clear out all but the current employees, making it difficult or impossible to use. They could not calculate the hours for the staff.
The daily reports had the credit line and the cash income line in random order day to day. Gift cards were treated as income when sold, and were treated as income when redeemed, so there was income tax to pay on both transactions.
The screen had categories and items, the categories on the left could be moved around to where it made sense, the items on the right went on the screen in the order that they were entered in the system and could never move
Many other things, that I have forgotten. I used to keep a list.
But the main problem was that, after fulfilling my three year commitment I switched to another system which operates better, gives more options for tracking sales, hourly sales reports, etc., with many functions unavailable on harbortouch.
This was not y first change of processor. I had at first used the first processor to cold-call me when I opened up in 2008. They had some bogus fees, which at the time seemed outrageous, but they were less than 100 dollars each to switch bank account numbers after my bank had been compromised, etc. I switched to gravity payments, and was assessed another fee that was hidden int eh fine print of the 50+ page contract. Then when someone came in to sell me another system that was supposedly lots cheaper, I switched. Had no fees from gravity. Then I bought into the harbortouch deal, thinking that they were representing themselves fairly. I have rarely been so wrong about anything. After fulfilling my three year obligation, they have automatically unilaterally extended my contract three years for processing and 2 years for the pos system, (or the other way around, who cares which?) that means that a person can never make a clean break fro their system.
Now they are charging me over 3, 000 for leaving them, they say they assess like 79 a month for all remaining months on the extended contract.
I have been referring them to my lawyer for a year. They do not respond via the lawyer. They have not produced a contract where I agreed to this automatic extension. I expect to have to go to court, and the possibility exists that I will be forced to pay their extortion. This is not the way a legitimate business operates. If they provided a good service at a fair price they would not have to use predatory techniques to make money and keep customers.

Tl/dr:
Stay away from harbortouch
If anyone is starting a class action against them I will join.

I'm having an issue with the Harbortouch support not getting back to me. I have a problem with my online ordering not taking credit cards. When I call it in the tech gets on the system and makes sure things are setup correctly. During that time I'm placed on hold, if I do get discounted or hang up the tech doesn't get back to me. If I stay on hold, they do everything they can until they run out of options and tell me they can't fix it and are having someone else look at the ticket. The next day I call back and it's like nothing has happened, the new tech gets on the system, put me on hold, can't fix the problem, sends the ticket to someone else and never contacts me. I've logged over 50 hours with support.

Now I have a more serious issue, my gift cards stopped working, several people have cards they can use to pay for their food. I called in yesterday, the tech could fix the problem and handed it off to his manager. No call back or email. Today I called it in again, the tech started over like it never was called in or logged, he hasn't gotten back to me.

Anyone able to help?

Our initial merchant service was good until we tried to cancel merchant services with them January 2017, being that our contract ended February 2017. Upon calling in cancellation we were told it needed to be canceled by email, upon emailing the cancellation, we told the owner needed to call it in, so we did, then we received email from Harbor Touch to email formal written cancelation again, which we did. They have disregarded our claim, I've spoken to many of their staff with no resolution, they continue to take monies out monthly, they change their company name from "harbor touch to harbr touch" to scam our account

Originally, I had no issues with Harbortouch, but LOOK OUT! I switched processors for a better rate (which couldn't be matched at the time) and less fees. I was past my initial contract term. However, the cancellation can't be completed without penalty because my contract was "auto renewed." I did not authorize or give permission for this renewal. I was NOT NOTIFIED of the "auto renewal." Now I have to continue to pay a bogus $36.50/month for 15 more months or pay a $500 cancellation fee. Absolutely ludicrous and customer service was not accommodating at all! Buyer Beware!

We had owned a restaurant for 6 years we had fulfilled our contract with Harbortouch for the 5 year term and after that we were under the assumption that we had paid our equipment off like our sales rep had told us we had continued to pay $360 a month for "technical support" and in turn was told that when we wanted to sell our business that we would be charged $8, 000 dollars to terminate the contract. These people are first class SCAMMERS! they do not educate their sales reps and sell their customers on FALSE dreams of a easy breezy POS system. They trap you and screw you. DO NOT SIGH UP FOR THIS COMPANY IF YOU KNOW WHATS GOOD FOR YOU!

We were with Harbor Touch for 7 years.  During this time, the system never worked.  We spent hours on the phone with customer service, and constantly had to manually enter credit cards because the credit card machine has never worked causing us more fees, which resulted in a larger profit for them.  At the beginning, we signed a 5 year contract.  The contract was complete and we went to cancel, due to the equipment not working.  We spoke with a Harbor Touch representative who informed us we were not longer under contract, as the five year contract had been fulfilled.  Two days after canceling, $2655.00 was debited from our bank account by Harbor Touch.  When we called to inquire the reasoning for the debit, we were given many different reasons by multiple people.  We were told a supervisor would call us within 24 hours, and no one ever did.  After multiple calls, we were finally connected with a supervisor who informed us since we did not cancel our services at the five year mark, the contract automatically renewed.  We informed the supervisor that their employee told us we were not in contract when we canceled. The Harbortouch equipment has never worked, and has cost us thousands of dollars in fees manually entering credit cards, turning customers away when we could not run their credit cards, and paying to upgrade parts and systems trying to make the system work consistently.   This company is a complete disaster, as no employee we have spoken to has given us the same story of what the fees are for, and over two thousand dollars was debited from our bank account without permission.  Anyone thinking of doing business with this company should run the other direction as fast as they can. 

Do not sign up with harbor touch! Yes, they gave me a free machine... But no manual (I ask for one, they do not have any, told to just call tech support... Haha). I have had several customers standing and waiting for me, one waited so long I had to just apologize and let her leave without paying, while I was on hold trying to figure out how to reset the system. I never got a copy of a contract, and I was told I could stop using their services at any time as long as I return the machine within 30 days of cancellation, there would be no fees. The rate they quoted me went up after the first month. Yes, they tell you on your bill your rate is going up next month, but you have no recourse, complaining does not change anything. The rate they quote you will go up as soon as you are stuck. I am being charged a minimum $25 a month fee, and I got a $89 bill for a "regulatory compliance fee". I called to cancel because of these many irritations, and was told I had to pay $35 per month for each month remaining on my "contract". 20 months left... That's $700. The sales rep that signed me up had assured me there were no cancellation fees. They will tell you anything, quote you any rate to get your business, then you are trapped. They also promised to come back and get my online payments setup so I don't have to use paypal. After visiting daily for two weeks to get me onboard... I never saw him again, and the rep doesn't return my calls. Their customer service is horrible.

I signed on with harbortouch (Ht) in june of 2013. I was told that I could lease their equipment, at a low monthly rate, and that they could offer low lease rates because they were also the merchant services/credit card processors. However, the salesman told me that he would get me the lowest rates out there... Either meet or beat any other rates out there. I was never told about a 5 year contract. To my recollection, I was told that if I wasn't happy with the product that I could send back the equipment, at any time, and they would just lease it to someone else. End of story. I would never agree to a 5 year loan. We've been in business since 1984 and we just don't sign 5 year contracts. Things change to much and it's just not a good thing to do. My problem is that i'm to trusting and I am not good at reading contracts. We signed on and had issues with the product on going... The system is okay but not great... However, after being with them for almost 4 years we finally realized that our credit card fees, from ht, were crazy high. We have our other pos systems on another credit card processor and so we get a grouped cc fee line on our financials. So, between the two it was high... But when we started looking into why it was so high... We discovered that ht was charging us between $600.00 and $900.00 more a month, than our other processor! We're a small company, my husband and I run it, and we have many, many things we do and wear many hats. Due to this we sometimes miss things in the background of our company. We were so blown away that this salesman just totally lied to us in every way! A call was made to ht asking about bringing our cc fees down. We were told yes, but the quote given was like a drop in the bucket. We just thought that we'd find a new pos system and started looking immediately. When we found one we pulled our contract and that is also when we realized that we'd signed a contract that had us in for five years! I was in disbelief and called the company and told them how unhappy I was... That i'd been told one thing and did not receive that at all. I asked for a rate reduction immediately. I was surprised because this time the customer service guy just said, yes, we can do that. I told him that they had to meet the promise, I was given 4 years ago, of meeting or beating competing rates. He said to send the rates I was getting with world pay and they would, at least, meet them. He said they get back to me within a few days... That it had to go to rate review department. Days went by and nothing. I emailed him... Nothing... And then finally ht comes back to us with 25% and.15 cents a transaction! I had sent them a confirmation letter from world pay of paying 15% and 10 cents a transaction! After taking, on average, about an extra $36, 000.00 dollars from my small company... They again say one thing and do another! Is it not enough to rape us for the $36k? So, I just said... You said that you'd meet or beat... Do I have to take this legal? They said they'd put it back through rate review and i'd hear back from them within a few days. I didn't. I wrote them a few times... And by then i'd started looking at the complaints about ht on line. I sent them some of the reviews... As they had the same things that I went through. Many others complained of being told one thing and getting another... Trying to get out of the contract and finding that they had been locked into a long contract and/or a ridiculous cc processing rate... And on they go. They finally got back to me saying that they would meet the 15% and the 10 cents per transaction. However, I was told the rates would meet my world pay and that they would not charge us those hidden fees that you can't find on your statement... But if you divide the sales into the amount you are paying... There is a difference in what your % rate and per transaction adds up to. They said they would send this agreement to make sure that those hidden fees would not be on our new rates... And I still have never gotten them... And that is after several requests. So, finally, I realized that I couldn't trust them no matter. While I was researching new pos systems... That I can now get a system that can tie my whole business together... Wine shop, restaurant, and wine clubs, etc. I called and asked if I could, at least, after all the extra money we'd paid already... If we could get out of our lease. It would have been less than a year that we were asking for. They said they would talk about it and get back to me. They didn't get back to me right away... Big shock. And when they did... They said no! Unbelievable.

Trying to cash out my customers to find out that my pos I mean harbortouch pos asking for a password, I have no password, called customer support three times, my call was dropped three times, the fourth time was told that my account is lock because legal need to talk to you, they said legal will call in 20 minutes, its been 4 hours and no call and my system is locked, no letter was sent to me of any issue or problem, they just lock my pos as if I have no business to run, they can give a damn sh* if this affect my business or not, this is my 6th complaint of them harbortouch. Cant wait to throw out of my business and my life.

I've been forced to use a Harbortouch retail touch screen POS sales register at my work for a few months now. I work at a busy party store. The owners finally got rid of their old manual registers and opted for the Harbortouch systems. They are terrible. I can't believe I haven't seen more people complaining about this. Here's a quick list of the things that make my job suck.

1) Card scanners often fail to scan a card. Cards are often scanned only to time out. The system then spits out not one, but 2 receipts, and exits the card swipe dialog, effectively wasting paper while delaying the sale even longer.

2) The scan gun that comes with it is absolutely the cheapest and poorest scan gun on the market. It does not scan many items in the store. It often scans items incorrectly, making it seem as though the item is not in the system when it actually is. Sometimes it even scans an item as a different item all together, completely mischarging the customer.

3) Login over and over again while switching from one function to another. This slows down response time to customers.

4) Day End stops at midnight. We are open after midnight, so the business day's totals are always wrong. In order to come to the correct amount of money that should be accounted for, we must do multiple day end reports and then combine them and subtract the previous day's report.

5) Makes customers sign for every card purchase, down to a single cent.

6) all the sales dialogs take much more time and effort to ring in, making busy days much slower. I can type faster than the machine can process, meaning I have to wait for the machine to catch up to continue making a sale. I often have to press the same button over and over before the machine registers anything.

7) The system crashes regularly.

8) The system slows down to a crawl with more than 15 items rung up. It also has a serious lag after multiple inventory changes.

Summation: The Harbortouch system is drastitcally slower than the previous register I was using, and it is also full of gltiches, flaws, and otherwise poorly designed software. It was clearly not made by anyone who has ever clerked a day in their life, nor was it tested in the industry for streamlining.

Do not use harbortouch. They are stealing money from small
Businesses.

Check your bank account. They charge your bank account extra fees. When you report the extra fees,
They stop the charges. However, they will not credit the fees they charged you in error.
They claim the fees are valid because I did not call earlier.

The customer service is even worse. When you call it takes forever to get someone on the phone. I called and spoke with enildo coronado and he hung up on me.

I reported the issue to brian jones, the vp of sales and he will not get back to me.

My sales rep ken racioppi is a con man. He is your best friend when he sells you the account. Now he will not return calls or emails.

I made an offer to jared isaacman, ceo. He can either listen to the tape of me and enildo coroando talking on the phone on august 11, 2014 at 2:03 pm. Or, he can return my money. And I am talking around $500.

If jared isaacman listens to the tape or returns my money. I will remove all of the notes
That I am listing on these complaint boards.

There is no such free POS system, They send out their dishonest salesman to convince you that there is 69.99 a month only fee, But God wen you are in, you get all the surprise sooory fees, my first month I got a surprise fee on top of my 69.99 in the amount of $54.00, they said its quarterly charges, my second month with them I get $89.00 deducted from my account, no explanation no previous billing, they just deduct. I ask what is the 89.00 for? they said some God knows security fee. I wonder what will the third additional month fee surprise will be. I ask the salesman for the early termination fee, he said $500.00.. harbor touch accounting said must pay 69.00*60 month 4150.00. beware business people dont do same mistake.

I just got a new charge today also in the amount of $12.00 from harbortouch, they just keep on dipping into my account with no previous notice as to for what and why .
They have not send me any notice about this additional fees or a bill .

Dolce Crepes and Gelato Cafe
[protected]

Started with united bank merchant services... They had open, honest business practices. When they changed to harbortouch merchant services, things changed and not for the better! Harbortouch merchant services is awful to work with.. They don't notify you about new fees, they just withhold it from a pending deposit of funds. Customer service is terrible. Every representative I have spoken with seems to hate their job (Or at least that is tone that they use). If they give you any kind of discount they make up for it with fees that are not even on their statements. They just access your account for additional fees or they withhold money from deposits without notification of any kind... You have to discover it and call them. Terrible experience! Hopefully this will save someone from their dishonest practices. I would rather pay higher rates than ever deal with this company again.

Received (free) harbortouch pos system 6 months ago. Its suppose to be free, it isn't, they make you sign a five year contract. But that's besides the point. They put my personal cell phone number on every receipt. Now they refuse to change it. Its annoying that you can't customize your receipt yourself. But worse than that they won't change it either. They are violating my privacy.
They also configured the system with the wrong sales tax information into it. And now they won't change that either.
Their customer service is non-existent. Its criminal. I've hired a lawyer to get out of this mess.