Lowe's
reviews and complaints

Before I begin, one has to understand where I come from. I put a lot of stock in my faith. My family, the members of my church, our pastor, and the contractors with whom I am networked (who are either from within my church or of like faith) all hold the concept of integrity, honor, and fidelity very sacred. This is why I post this today, and why I am shocked and disgusted that a company such as Lowe’s would condone such actions from within their staff.
Toward the end of February, the network of contractors I work with were picked for a project for a client at three different locations; a project that will take us well through the spring, summer, and into early fall. To give this client the best possible estimate, an associate of mine (my Church Pastor) and I visited the Lowe’s Store #0615, 10580 Duke Dr., Alpharetta, GA 30004. I went straight away to Commercial Services while my pastor went to a couple different departments to find what we’d needed for this project.
I was met by Amanda. She was young; too young to be knowledgeable for what I was looking for, in my opinion. Surprisingly, she was very helpful and was able to answer my questions as they came up. However, she seemed very eager to secure my order right then and there after I’d already explained what it was I was trying to accomplish at that point in time – only comparative shopping for the sake of the project at hand. She then became visibly frustrated, and began to flirt with me quite aggressively. I made certain that she caught sight of my wedding band, but it was obvious that she paid no mind to such things. She made it evident that she was going to try any tactic she could to secure this sale then and there.
As I was trying to politely wrap up this visit, my Pastor joined us. In an apparent final act of desperation, this Amanda then leans in, quite leeringly, and asks, “What would it take to get you to secure your purchase here, today, and now? I’ll do anything to ensure you both leave happy and with everything you’d both want as men.”
Already uncomfortable with the situation, I politely advised her that we do NOT operate our business in such a manner, bid her good day, and left the store IMMEDIATELY. As we turned to walk away, this young lady also muttered a very UNLADYLIKE dismissal that readily described what she intended to do with us to “secure” this sale. We left, disposing of the notes taken during this visit. and proceeded to discuss our other options as we walked to our vehicle. As we were standing behind our truck, discussing our next destination, and answering/returning a couple of phone calls, Amanda was either leaving for lunch or leaving for the day (it was between 3 and 3:30 pm). She made a point to drive clear across the parking lot, directly to where we were, and then waved a very inappropriate, one fingered hand gesture at us as she sped away. I think I need not tell you which finger.
A day or two later, I phoned this location to speak with a manager about the incident. I was left on hold for fifteen to twenty minutes. Someone returned to my call, asked for my contact information and what the call was in regard to. When I spoke of the situation, I was hung up on and have not heard back since.
I then submitted my complaint to the corporate offices, who have since returned my correspondence with requests for repetitive accounts of the incident, as well as other information not relevant to the subject at hand; obviously not willing to take the matter under investigation or do anything about it.
Our Pastor, having witnessed this incident first hand, has since called for a full church wide boycott of Lowe’s and their subsidiaries, and has passed the call to his colleagues who serve churches/congregations of similar faith and denomination. I know I’ll never shop Lowe’s again, nor will my family.
It’s a shame that a company as big and well known as Lowe’s would encourage their employees to resort to prostitution to make a profit. However, after reading the complaints posted on websites such as this, I can see why their reputation is so bad.

Ge lowes credit card refused to charge back the exterior door purchase denying anything wrong with product. Exterior door warped and lowes provided very poor customer service in that it took five mo. To get it replaced and the customer had to take lead and encourage it done. store employee even tried calling the door manufacturer and telling them that I had no warranty since I attempted a chargeback. Rather than customer service, lowes employees almost seem to try to intentionally harm the customer who reports a warranty issue.

I'm having issues with remote and switch not working when its cold outside the box is mounted on exterior wall but wall is insulated. On a warm day everything works perfect but when it gets cold nothing works or you hit light switch and fan turns on or vice versa

The remote worked one time. Then...nothing. The fan will not run - the light can be turned on and off, but the fan does not work at all. Another ceiling fan works, but the light does not. There appears to be no solution, and NO HELP. That's it for Lowes. Why do they sell such inferior products?

I purchase a washing machine in Lowe's/ we having problem with this machine sent the first day we had it. First time Lowe's change for a new one/ second time they did the same/ third time I went to the store and told the manager of the store that I had another problem with the machine. The machine eat the clothing and broking all of them. I told Mr. Jim that I need a new machine. He said you need to call the your Lowe's warranty personal . This is situation I had 3 girls an i am 100 disable veterans. We cant wait for long time. I even call Home office=sent message to the CEO of Lowe's. That was 3 week ago. Today they decide to sent a person to work in the machine. Warning if you plan to has a appliances from Lowe's go to another store before you get one. The system or warranty suck. I even tell the manager of the store. Can you chahttp://www.complaintsboard.com/new_complaint/#nge for another one I paid the different. He said Now. Because before it change for a new one. a contractor company has to see the machine 3 time. He said other way he has to get stock with the old machine. and he will loose money. That was the answer. Now I had to wait until the machine work improperly again before I had a change to change or Lowe's replaced again.TODAY THE CONTRACTOR CAME TO THE HOUSE CHANGE ALL THE PART OF THE MACHINE. IF THE MANAGER OF THE STORE CHANGE THE MACHINE= WE NOT HAD TO GO TO ALL THIS MESS. THIS STORE ONLY WANT TO MAKE MONEY. THEY NOT HELP THE CUSTOMER..THEY WANT TO RUIN THE CUSTOMER.

Lowes reviews site will not publish negative reviews. I have written several reviews recently because I am completely remodeling an older home. The positive reviews were gleefully accepted. The 2 negative ones - a Samsung washer that won't spin to completion sometimes and a Portfolio (Lowes brand) LED track light - are simply rejected with a form letter for no reason and no recourse. I do not write reviews with invective or other unacceptable language. Lowes corporate is being fundamentally dishonest. I hope many people read this because the internet is a great way to inform oneself on consumer services and products. I have not seen this behavior from Amazon or NewEgg for instance. So beware! -> Lowes reviews are filtered to provide overall good scores, which means their review site is biased!

had swiftlock flooring put throughout whole house. in the areas where the dogs eat, drink we have mats, rugs and are very careful. the micro-beveled edges are the problems. if water is spilled from the dogs mouth etc. dropped water in the kitchen area, normal living thus the reasoning behind having laminate flooring. i have had the cheapest stuff before and have never had a single complaint. my grandaughter would kick the dog bowl (accidentally) or would leave a wet towel or bathing suit and it was never a problem. this product makes it impossible to live without constantly being the floor police. we think that it is the beveled edge, that is the only place where we have this problem. the floor swells and stays puffed up forever after.

I work at a business that is located next to a Lowe's store. During a windstorm, several of their sheds blew apart, damaging several cars, some to the point of being totalled. We have all been turned down by Lowe's insurance company, they are calling this a "catastrophic" event. I understand a tree or light pole that is anchored to the ground would not be covered, but these sheds are not anchored and have caused damage in the past. We were just hoping to have our deductibles covered but have gotten a flat no from the insurance company. No one at Lowe's will discuss this with us. I am hoping someone can contact me so we can resolve this issue. There are many bad feelings that could be easily resolved. In the meantime, we are warning everyone that they could be injured if they are near those sheds when it is windy. They are fortunate that no one was in the parking lot at the time.

Wish I'd seen these complaints BEFORE I bought these fans! The model I purchased included a domed light which easily camouflaged the cfl bulbs. We purchased 6 of these for renovations at our new house. At 4 years and 4 months, not only has all 6 fan remotes gone out, but three replacements as well! Insult to injury, 2 went out within the first 30 days and - as much as I've always loved Lowes, they wouldn't do a thing...saying I'd have to contact the manufacturer. My only option was to leave a voicemail... needless to say, I never heard back even after multiple calls. I did attempt to report this to the Better Business bureau but was told, they could do nothing if they couldn't get the company to at least respond to the "inquiry".
Now I'm forced to buy yet another remote - at this rate I could have purchased new fans for what I've spend repairing these! Someone should put these shysters out of business.

I have a Frigidaire Dehumidifier that I purchased from Lowe's in April, 2009. I purchased an added two year warranty on it through Lowe's. The unit performed wonderfully until a month and a half ago when the unit stopped dehumidifying. I called Lowe's service, who arranged for service. The service company didn't show up despite confirming the appointment. I phoned Lowe's who, after getting in touch with the repair company, said that the company had left two message indicating that the technician wouldn't be keeping the appointment. I don't know where they left the messages, because I never got them. I asked Lowe's to schedule the service again, but with a Different repair company. Lowe's did. This time, the repair person showed up on schedule. However, he indicated that there was no problem with the unit. I've been using this unit for 2 1/2 years! I would know when the unit isn't functioning properly. He indicated that I would have to turn the unit on, set if for Continuous for three days, and I would see that the unit is functioning properly. I explained to him that if the unit was functioning properly, it would reduce the humidity in the room from 50 to 45 in a matter of minutes as it always did. He insisted that it would take days to reduce the humidity by that level. He also had the audacity to tell me that he was going to tell Lowe's that the unit is functioning normally and that it was Lowe's option as to whether to pay him or charge me $102.00 for the service call! I the meantime, I've placed the unit in Continuous mode as he suggested, and my humidity meter keeps showing INCREASING humidity rather than steady or decreasing humidity. It's obvious that this unit is not dehumidifying at all. There is no water in the bucket!

I purchased this light kit and a ceiling fan from Lowes. Model # 0317149. After the man I hired to install the fan and light kit he discovered that two of the bulbs were broken. Apparently, somewhere between the factory and the store, the box was roughly handled.
I would greatly appreciate it if the company would send me two replacement bulbs.

Thank you for your help,
Ann Waters
1200 Mountain Mill Dr. (202)
Raleigh, NC 27614

i got a 3, 000 lawn mower last year from lowes. well as i was mowing my lawn last month my mower just stopped. I called the hotline like it said to. after talking to a lady for a half hour she said that all that i had to do was bring it back and they would send it in to fix it. haha if it was that simple. while in lowes for 2 hours NO JOKE 2 hours! and being called a lier by the people behind the desk! They said that i did not talk to anyone. they also said that i could not return it cause i didn't have a reseat! They do not listen cause I WAS NOT RETURNING IT! i just wanted it fixed finally some one that knew what they were talking about found my receipt online and took my mower.. now a month later they call me and say that the warranty will not cover what is wrong with my mower! F u lowes i will never do business with you ever again EVER and i will return anything that i can that i have bought form them!

orderd hickory cabinets through lowes. cabinets werent deliverd until six weeks later, the sinkbase the corner cabinets wall cabinets and top corner cabinet were all wrong sizes they were returned and next cabinets still wrong sizes unless we blocked off kitchen window. 3 months later finally have kitchen cabinets. to make long story short 10 months later and still having problems with lowes. i will never spend one more penny and would reccomend no one spend a penny there.