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1.8 129 Reviews

HanesBrands Complaints Summary

26 Resolved
103 Unresolved
Our verdict: When using services from HanesBrands with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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HanesBrands reviews & complaints 129

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11:44 am EDT

HanesBrands manager on duty

My daughter and I were shopping the clearance racks as a blonde haired manager (I did not get her name) was speaking to one of her workers - at an extremely high volume so everything was heard. The other girl had black curly hair and seemed young. My purchase was completed at 1:54 pm on Saturday October 12 so it would have been within a 10 minute window. The manager was stating about someone working the day prior for 8 hours ans she only had $170 in sales. She seemed as if she was accusing the girl she was speaking to of being at fault for this. The girl didnt answer much and the manager kept repeating ‘how on earth can someone work 8 hours and only have $170 in sales? Were you taking all her sales or was she not working? I have to explain this to my bosses so I need an answer.' I felt extremely uncomfortable. She was spwaking to this young girl our in the open behind the register and in between words would change her tone and ask someone ‘do you want to try that on? Go ahead into the dressing room'. I am writing this because I have children around the young girls age who are working hard through college and if I ever heard someone speak to them like this AND out in the open so any and all customers could hear - I would be livid. I dont think for one minute your company would support this type of management and I honestly will not return to shop there if I see this manager. I feel you should be made aware because things like this people let go too often. I work in Human Resources and this violated every policy we have. Whether or not this young lady was being questioned about someone else or not - the other employees name was mentioned, her shift, her sales and she wasnt even present-thats confidentiality breach. Do with it what you may but it was terribly uncomfortable and I felt bad for the young lady. The manager took my sale and I did end up purchasing despite what occurred. You had about 6 customers in the store at that time. Sorry to trouble you.

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2:36 pm EDT
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HanesBrands comfort soft waistband hipsters

I wore the really soft and comfortable comfort soft waistband hipsters size 6 for so many years. And I can't find them anywhere now. On my underwear it says, Made in Thailand RN15763 I think... Yes, I bought other hipsters, but I don't like the waistband.
Did you discontinue? Or can I buy them online, if so I can't find them. The ones I have came with a pink and grey leopard print panty.

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10:29 am EDT
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HanesBrands hanes boys comfort flex briefs

I purchased these for my son and they were deformed and didn't fit them right. I have washed them and he wore them but said that they kept moving on him and looking at them they look deformed. I can't return them because he has wore several pair and they all look deformed so I have trashed all but one pair. I hate spending money on something and they don't hold up to what there suppose to be. You can contact me at [protected]@yahoo.com. I have purchased these before for him and he needed new and this pack was just deformed. I'm attaching pictures

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6:35 pm EDT

HanesBrands hanes crew sock

To whom it may concern,

I have been buying Hanes socks for years, up until my last purchase I've had nothing but good service, I purchased I believe a 12-pack something it like it was oversized pack each and every one of the socks has frayed to have like little balls all over 100% of the socks I've had the same washer same detergent same person doing my laundry for the last 10 years something in the socks is defective. I do believe compensation is in order and if I can I will send pictures along with the statement thank you

John Hedley
2580 Haverhill Rd NE
Palm Bay, FL
32905

[protected]

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8:03 pm EDT
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HanesBrands hanes premium original fit mens underwear

i have been buying the same underware for about 30 years. i have never had a problem until now. the waistbands on my newest boxer briefs bought christmas 2019 on long island, ny have all expanded to the point where i cannot wear them. i saved the last 2 pairs in case you wanted to see the expansion issue. i would like a new box of briefs size 38. please advise

thank you conrad pohlmann

ps the number on the box is 9hpwg5

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11:49 pm EDT
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HanesBrands tee shirts purchased at walmart

This is about a store purchase of Hans products
I when to Walmart and purchased two different packages of Hans Tee Shirts. The first package of 9 shirts came with 1 shirt that had a whole in it. The second pack was your A shirt line. None of these shirts were sewn together at the shoulders. I sent 30 dollars for items that were properly inspected before they were packaged for sale to the public. Tell me what has happened to the company that was known for years by its quality of product? These is the saddest company change. I love the Hans brand for over 30 years. Now after this I will never purchase these products again. You are the maker of this brand and now you stopped caring about the people that buy you products. I hope this email will make it to the right persons so that the company can make a change for the better.

Karen Keith
A very disappointed customer

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10:34 am EDT

HanesBrands women's cotton underwear

I have to buy underwear twice every time. Simply unacceptable.
Can't return underwear after it's washed. I must wash before wearing due to skin sensitivity.
I had size 8. When I needed to buy more, I bought size 8. They were too big.
Went and got size 7. They fit great, but I was left with 8 pairs of panties that were too big.
Just went and bought size 7 and they are too small. DRASTIC size difference. Now I will have to go buy size 8 and, once again, I am left with 8 pairs of useless panties that I'll have to give to someone else.
The 2 panties in the picture are both a size 7. The older pair has only been worn 3 times and they fit perfectly when they were new.
A little size consistency would be a big plus.
Thank you for your time and consideration,
D. Rau
[protected]@yahoo.com

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Update by Lena9221
Jul 18, 2019 10:38 am EDT

I thought I was complaining to the company, not the public. Now I gotta go get a new email address.

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9:24 am EDT

HanesBrands t shirts

I've noticed in the past few years shirts are getting way to much fabric in the mid section and the sizes are off. For example I'm 5' 9 and about 158lb. A large is huge everywhere on me but a medium fits perfect in the chest and shoulders but barely covers my belt when standing and at the same time flairs out in the front and back making me look like a big triangle from the side. The shirts at the base literally hover a good 5 inches out into space. It looks like I'm wearing a sundress from the chest down.

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10:13 pm EDT

HanesBrands hanes no ride hipster underwear

Only ones ive worn for years, now made different, rides up, fit is not the same, material thinner..and got size 5 but for some reason seem big...i just purchased a 6 pack and cant wear...terrible ...what brand next I have no clue... These were the only ones that I had liked and were comfortable ...word of advice maybe make the bottom little smaller because they sometimes certain ones still ride up ...and i hope u can fix this situation it was 15$ for the pack i had bought and i cant even wear..i washed and dried them thinking maybe shrink some, and no they didnt, so cant return...

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10:15 am EST
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HanesBrands ladies cotton stretch hipster

I have worn the cotton stretch Hipsters for many years and loved them! I just purchased 2 packs from our local Walmart. They are terrible. The fabric has been changed. It is thinner and cheap! Also the sizing and the cut is different.. I'm really dissatisfied with the changes. I can't wear these at all as they are very uncomfortable. Now I stuck with a drawer full of crap! Hanes please bring back the other style!

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AMsamification
, US
Sep 13, 2020 11:01 am EDT

Yeah resolved? for that customer only what about the rest of us... I can see through the new ones I bought... and yeah cheap... thanks a lot... you have no respect for your customers.. only your $ and I want things made in the usa now... china loves us so much you know...
.. even l.l. bean has bad cotton from china now... we are tired of it. it does not last like before.

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R
1:32 pm EST

HanesBrands hanes

Girls size 10 cotton panties rn 15763 # inside. I think they came in a 10 pack. Every pair ripped out. Both sides. I kept noticing them when doing laundry. Ripped underwear. Every wash. At first thought she was ripping them. She swears she's not and it's not happening to other kinds she has and she's not busting out of them, she's a very petite girl. Bonus packs aren't much of a bonus if you have to keep throwing them after a couple washes. Save your money don't buy these!

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9:57 pm EST
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HanesBrands undershirts

Both my husband I have worn your undershirts or tanks for several years now and have always loved them. This past time we stocked up and after the first wash we are both not able to wear them anymore due to them shrinking at least 2 sizes. We have never had this problem in the past so I'm not sure if you have changed anything? It's just a little frustrating as we spent at least $60 on undershirts and now have to throw them away. That's a pretty big waste of money that we didn't have to waste in the first time. Im now scared to buy them again in case this happens again.

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7:26 pm EDT
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HanesBrands panties

I purchase panties in a pack and I was very disappointed after one wear and wash and 3 pairs all the stitching came undone! Not just a little but a lot. I don't normally buy games but I figured I would try them and this happed. I don't have the receipt and wouldn't embarrass myself by taking them back to target where I purchased them. But I am truly disappointed with this product

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3:19 pm EDT
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HanesBrands mens comfort flex boxer briefs

I purchased 2 packages of 5 pair each just 2 weeks ago. Your claim is that they "dont ride up", that is incorrect. I am very dissatified with this product. They ride up so much that i have to go purchase the competion boxer briefs. I cant wear the hanes ones any longer...annoying to have to pull the legs down everytime i stand up. I want to be contacted regarding this matter.

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5:37 pm EDT

HanesBrands hanes premium 4 slim tagless v neck medium/hanes 6 tagless white tanks

On 8/11/2018 I purchased the above 2 items at Target in Palm Springs, Ca. When I opened the packages I found all the shirts and tank tops were "unfinished." All of the seams had excess threads hanging from the stitched components. The shoulder straps on the tank tops had to be trimmed of the excess thread. It appears there was no quality control in the manufacturing of these items . The tank tops were made in Haiti and the T-shirts were made in Dominican Republic. The quality of these items is extremely poor. I am concerned they will fall apart during the first washing if I trim too much of the excess thread. I do expect better quality from a brand which has been around for quite some time. There is no excuse for manufacturing and selling unfinished clothing.

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7:48 am EDT

HanesBrands hanes premium x temp men’s underwear

I recently purchased 12 pairs of your Premium X Temp underwear expecting them to high quality products. On the positive side the material used is extremely comfortable. My complaint is with the waist band. All 12 of them have a waist band that will not stay upright, it keeps flipping over in half. I have never had this issue with any other underwear. Taking into consideration that these underwear retail for $20 for a pair of 4, I paid $80 for underwear that is subpar. I feel like the Hanes company robbed me blind as I now have 12 pairs of brand new underwear that is uncomfortable to wear. :-( I would like all 12 pairs to be replaced by the company.

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12:40 am EDT

HanesBrands women's underwear

Bought 2 packages of Hanes (small) hipster underwear for my daughter (back to school time) at Target. She tried on one pair for fit and then went to wash all 10 pairs before actually wearing them. After one wash in cold (we regularly wash in cold to be more environmentally friendly) and a dry on the lowest dryer setting, the items shrank to the size of doll clothing. The items are unworn, but Target will not accept the opened underwear. What a waste of money! My daughter requested that I buy Fruit of the Loom this time. Hanes...you've lost 2 generations of customers!

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1:26 am EDT
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HanesBrands rude behavior

I am regular customer of Hanes. I went to the outlet store on July 4 at 17.30pm. There were only two cashiers at that time. One was not wearing spectacles she was very rude to me. I asked her about stuffs which I was looking for and also about promotions. She said you help yourself she can not help. At the end when I went to the counter, she didn't give me promotional price of the ones they have buy one get one 50% off. When I came home I noticed that I payed full price for both the intem which I supposed to pay 50%.
After payment when I told that lady that you are so rude so she said please get off from the shop.
Now I am very disappointed and discouraged to go back again to the shop. From now me, my family and my friends will never buy stuffs from the Hanes store. I think all employees who are working with customers should have proper training. Also there should be some action against them if they are rude to any customers.

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12:30 pm EDT

HanesBrands hanes 10 tagless v-neck t - shirts size l/g

I Just purchased a Hanes 10 tagless v-neck T Shirts size L/G package from Wallmart (Monday 28 May 2018, in Johnson City, TN. When placing them into the washing machine I found the top T shirt had a cut about 1/2 inch long with some transparent tape over it.

Please replace the damaged item and send it to Richard Browning, 912 Carroll Creek Rd, Johnson City, TN 37601

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6:57 pm EST

HanesBrands customer service complaint

Friends and family weekend shopping at Hanes Tanger Outlets Rehoboth Beach Delaware. I was shopping at Hanes and overheard the customer in front of me getting a discount because he showed his military ID. Curious, I asked him about it and he confirmed that it was his military Id discount. That moment Hanes employee Kristina snapped at me in a rude way not to interrupt her. I said I was talking to the customer next to me not to her. I was shocked and asked for the store manager Sherry. I work for Maidenform and was curious whether the military discount was allowed on the promotion. Sherry answered my question, meanwhile Kristina continues her disrespectful behavior towards me by telling me to move to the side so she can tend to the next customer. The registers being side by side the store manager moves my merchandise closer to one side although it was on one side. Store manager did not address Kristina's rude behavior but tried through a gesture to keep the situatuon under control. I proceeded with check out but then was really turned off by the whole shopping experience. Thinking that my husband is currently deployed with the military in the middle east until 4/2018 or even longer and I get disrespected by staff like that. Yes, I inquired about the military discount. My husband hasn't been home for Thanksgiving nor will he be for Christmas. This is shameful behavior on Kristina's part, and wasn't addressed. My husband is serving his country, so people like Kristina can run amok. Thank you. Please look into this matter.

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www.hanes.com

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