Menu
HanesBrands Customer Service Phone, Email, Contacts

HanesBrands
reviews & complaints

www.hanes.com
www.hanes.com

Learn how the rating is calculated

1.8 129 Reviews

HanesBrands Complaints Summary

26 Resolved
103 Unresolved
Our verdict: When using services from HanesBrands with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Claimed
HanesBrands has claimed their business profile
Get notifications about new complaints and reviews of HanesBrands. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

HanesBrands reviews & complaints 129

Sort by:

Newest HanesBrands reviews & complaints

ComplaintsBoard
R
3:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
HanesBrands has left an official reply on this complaint.

HanesBrands Mens Hanes boxer briefs.

For a long time my favorite brief has been Hanes, so I was pleased when my wife purchased six pairs for me recently. Unfortunately, the new ones don't fit the same as the ones I already have. The photo show two pairs of briefs. The pair on the left is the new one and the pair on the right is the old one. Anyone can plainly see that the pair on the right has more material on the backside than the one on the left. That extra material helps to keep the briefs in place when you bend over. The new brief slides down your back side when you bend over and you have to keep pulling it up. I no longer have the receipt so I can't return them, and they're not cheap. I hope that someone at Hanes reads this and investigates it. Somebody goofed up somewhere.

Desired outcome: I'd like a refund if I could get one.

Read full review of HanesBrands
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
9:33 pm EDT

HanesBrands Your commercial

The commercial for your new men's underwear is disgusting and makes me feel gross. Every time I see it it reminds me I don't ever want to support your company again, I understand it protects the groin area but it seems awfully sexual to me. I don't want to see that and I don't want my lids to accidentally see that. Please remove it from tv. You're polluting the world with your disgusting perverted commercial

Desired outcome: Remove commercial

Read full review of HanesBrands and 3 comments
Hide full review
3 comments
Add a comment
A
A
Alsobelle
Vincent, US
Jun 12, 2022 12:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have repeatedly seen the commercial with the man and the underwear. I am very very offended by it and it needs to be removed from the TV. That is what is wrong with this world today is everything has to be sexual and sex sells. I will no longer be buying your products for my family and that is all we usually wear is your brand but not anymore. You need to do something about it. I will be going on FB, and the local news stations to talk about what we can do about all this. I am sick of seeing half naked people in a commercial just for you to sell a product to the public. Now I want to know what you are going to do about it.

L
L
Le2020
, US
Aug 18, 2021 11:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I totally agree. It is disgusting. I hate it. I will change channels rather than see it. It is too provocative and sends to wrong message to our younger generation. A riding bull with a non-cowboy style model is pure sexual. You can advertise your product in a more grow up way. I agree with the above it is perverted. Would you put a female heterosexual in the same commercial? I think not. Put some clothes on that guy. It is ridiculous. Duluth has you beat on commercializing underwear. Go back to the drawing board. Surely you have some marketing plan on the back burner that beats this one. I really, really do not want to see it again. Since it started being on TV I have changed brands of underwear. No more Hanes for me.

D
D
Diz.Lacis
Bonney Lake, US
Aug 07, 2021 11:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Absolutely agree.

ComplaintsBoard
C
11:21 am EDT

HanesBrands Hanes commercial

We will no longer buy Hanes due to the inappropriate and disrespectful new ad. I do not support companies that do not even have the least respect for what children see much less adults that don't want to see their vulgar add. Definition of vulgar - 1) lacking sophistication or good taste; unrefined 2) making explicit and offensive references to sex or bodily functions; coarse and rude. Yep - if that's the image you want to portray to sell then we won't buy. In fact my husband called from the store to say - what's the underwear brand we don't buy now? He wanted to make sure not supporting them. So we intentionally did not buy Hanes and bought from your competition.

Desired outcome: Remove add and show some class

Read full review of HanesBrands and 1 comment
Hide full review
1 comment
Add a comment
D
D
Diz.Lacis
Bonney Lake, US
Aug 07, 2021 11:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Absolutely agree 100%

ComplaintsBoard
R
7:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HanesBrands Hanes womens brief underwear

I have worn HANES WOMENS BRIEFS SIZE 8 forever. I very recently purchased the pack of 7 pair for the price of 6 pair.

The first pair I wore was really a joke. This pair was whop-sided in the legs. Did not fit correctly at all. My husband laughed when he saw me in the bathroom with them on. The legs do not fit as briefs they go up too high and very loose.

The second pair the legs go too high up, not a brief fit. From the waist to the crotch is too long and the crotch hangs down which is very uncomfortable.

This is just the first two pair in the package. Has the measurements used been change ? I see the place they are made has changed. All I know is I have read and heard numerous complaints on how your product is below par now. I agree with those complaints.

Hanes really needs to fix this. I can see Hanes losing many long term customers.

Desired outcome: Better made product.

Read full review of HanesBrands
Hide full review
ComplaintsBoard
C
12:20 am EDT

HanesBrands STUPID Ball-ance Ad on TV

Who is responsible for this ad?
A bored group of immature teens?
Come on...you're better than this...stop it.

Desired outcome: Remove this ad and apologize to anyone with enough common sense to have hated it.

Read full review of HanesBrands
Hide full review
ComplaintsBoard
P
1:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HanesBrands Comfort flex ball-ance underware

This commercial needs to be removed. I find it to be sexualy inappropriate for non-prime time viewing. I it is revolting and sleazy. The commercial is far to suggestive to be viewed at any time of day. except late night. I am appalled that a company of your caliber would want this associated with your products. Will not be buying your products until the commercial is removed.

Desired outcome: Remove commercial

Read full review of HanesBrands
Hide full review
ComplaintsBoard
D
3:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

HanesBrands Commercial "Ballance"

I find this ad to be in bad taste, It's reference to a man's scrotum is vulgar .
I have purchased Haines underwear for most of my life, surely they can come
up with an Ad campaign that isn't so offensive. Come on Haines you're better than this.

Desired outcome: Clean up your advertising

Read full review of HanesBrands
Hide full review
ComplaintsBoard
D
1:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

HanesBrands Staff recruitment

Don't bother applying for roles with this company. Avoid at all costs.

Told that my partner is perfect for a role Assistant Manager) but was knocked back because ‘hasn't enough leadership' although she has been in retail over 12 years and with 5 of that being 3IC or better.

Was told during the interview that staff retention needs work at this store (she is currently 8 years into her current role)

Avoid at all costs

Desired outcome: Give her the job she deserves

Read full review of HanesBrands
Hide full review
ComplaintsBoard
D
2:13 am EDT

HanesBrands The latest "Ball-ence" ads

These current Hanes commercials are not only unduly lewd and offensive but an affront to the average person's intelligence. Despite the "Zen" wrapping, the premise and content is inane and appeals to the basest level of human consumption. Sadly, the actor in the ad comes across as an ineffective, silly and lame amateur - as most would - given the ill-conceived content, script and unnecessarily suggestive premise of the campaign.

Ads either enhance or dilute brand equity. Poorly conceived and executed 30 second airtime spots like the subject at hand have the power to turn off even the most loyal of customers.

I am one such consumer. As a life-long, loyal purchaser of Hanes products, I do not identify at all with either the character or content featured in these ads and will not buy any of your company's offerings going forward.

Desired outcome: Remove these Hanes "Ball-ence" ads from the air

Read full review of HanesBrands and 2 comments
Hide full review
2 comments
Add a comment
D
D
Diz.Lacis
Bonney Lake, US
Aug 07, 2021 11:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Agree 100%

S
S
Shanika Kennedy-Perkins
, US
Aug 07, 2021 2:59 pm EDT

I totally agree

ComplaintsBoard
F
5:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
HanesBrands has left an official reply on this complaint.

HanesBrands Hanes Women's Cool Comfort® Microfiber Brief 10-Pack SKU: MX40AS 36 ASF Color Assorted Size

I have never tried to order Hanes on line, just have bought in the store, usually Walmart. I always buy exactly the same ... briefs, microfiber, size 10, multipack.

What I received, however, had microfiber around the top of the elastic band (never had it before), which was less stretchable. It also tore on two pair the first time I tried to put them on. I threw them away without a thought, at that time, of making a complaint.

Information on my order:

Order: [protected]
Tracking Number
9274890198178007996187
Billing Info

Paula Fudge
2351 Pleasant Drive
Longwood, Florida, 32779
United States
T: [protected]

Shipping Info

Paula Fudge
2351 Pleasant Drive
Longwood, Florida, 32779
United States
T: [protected]
Payment Method

PayPal

Shipping Method

Standard (5-7 Business Days)
Items Qty

Hanes Women's Cool Comfort® Microfiber Brief 10-Pack

SKU: MX40AS 36 ASF

Color
Assorted
Size

Desired outcome: Reimbursement, please

Read full review of HanesBrands
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
8:38 pm EDT

HanesBrands Balance commercial

Please remove that stupid commercial with the guy riding the bull. This commercial has totally turned me off to your products. I think it's disgusting how flagrant the person is and its disgusting.

Desired outcome: Remove commercial

Read full review of HanesBrands
Hide full review
ComplaintsBoard
D
1:55 pm EDT

HanesBrands Men's pouch underwear commercial

These new commercials are getting more and more inappropriate. This commercial with the [censored] riding a bull in his underwear is super suggestive and inappropriate. I will never purchase that or any other Hanes brand products just because of this horrible commercial.

Desired outcome: More family appropriate commercials

Read full review of HanesBrands
Hide full review
ComplaintsBoard
M
6:59 am EDT

HanesBrands Crew Socks

Never get crew socks in my opinion because I got a scab and dry skin near my ankle. I will never buy these socks again..My ankle itches because of this situation...Hanes Your socks sucks balls.

Read full review of HanesBrands
View 0 more photos
Hide full review
ComplaintsBoard
D
10:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HanesBrands “Ballence”

This commercial will keep me from ever buying a product from Haynes again.
My dresser and closet is full of clothing from your company.
But this latest launch of commercials is lewd and without class. It shows me that your underwear need to shock people into remembering the Haynes name.
Why not bring back Michael Jordan? Those commercials had class.
These absolutely do not.

Desired outcome: Stop airing this commercial

Read full review of HanesBrands and 1 comment
Hide full review
1 comment
Add a comment
S
S
Shanika Kennedy-Perkins
, US
Aug 07, 2021 3:01 pm EDT

👍👍

ComplaintsBoard
K
11:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HanesBrands Hanes men’s underwear

The new Hanes underwear ad is inappropriate for TV. I was watching the WKC dog show with my grandchildren. I did not appreciate having to explain what this add was referring to. I think men talking about their junk on TV is offensive. Why do we have to be subjected to this kind of horrible advertising. I understand that sex sells but this is beyond the mark

Desired outcome: The add should be MA

Read full review of HanesBrands and 2 comments
Hide full review
2 comments
Add a comment
C
C
Carol Ann Harris
, US
Aug 01, 2021 2:06 am EDT

I am astounded that Hanes would even think of let alone televise a commercial such as this. It is disgusting and offensive. I have been familiar with Hanes for years and have women's T-shirts in my closet that are favorites, but will no longer buy a Hanes product. What on Earth is the purpose for this commercial other than shock value?

S
S
soobee620
, US
Jul 25, 2021 11:33 pm EDT

I agree. I am not a prude, but the guy is gross and so is this ad. Every time it comes on, I feel disgusted.

ComplaintsBoard
R
4:39 am EDT

HanesBrands Men's briefs

Hello,

On December 27th of last year, I purchased a pack of Hanes Men's briefs for $18.99. I believe these are the same;

https://www.target.com/p/hanes-men-s-9pk-briefs-white/-/A-78326552?preselect=13408423#lnk=sametab

That was six months ago. Out of the nine, I have so far had to throw out about six pair, because they developed holes in the buttocks area. I am VERY displeased with this lack of quality, as I have been buying this brand of underwear damn near all my life.

As a senior citizen on a fixed income, I can hardly afford to buy underpants every six months, because the maker offers substandard merchandise. The pack, with California sales tax, came to over 20 dollars.

I felt that you should be aware of this situation, as I no longer feel comfortable purchasing underwear of this brand.

Regards,
Richard Saeta

Read full review of HanesBrands
View 0 more photos
Hide full review
ComplaintsBoard
O
2:36 pm EST

HanesBrands Woman’s briefs

I'm so disappointed! I bought 2 packages of Hanes briefs, as they were on sale .
Both packages have irregular sizing. Some fit perfect. Some too big. Some to small. Some briefs some fit more like bikinis and roll down.
They were supposed to be all the same size. Sigh
I can't return them cause I wore them and I can't wear them cause they don't FIT!

Desired outcome: I’d like reimbursed or replaced

Read full review of HanesBrands
Hide full review
ComplaintsBoard
H
8:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

HanesBrands Bra

I bought a Hanes bra and I only wore it once. The clasps are awful they are all bent out of shape. I can't wear it anymore. If there is a place I can send a picture I would like to do that.

Desired outcome: Replacement bra or refund

Read full review of HanesBrands
View 0 more photos
Hide full review
ComplaintsBoard
L
5:27 pm EDT

HanesBrands Hanes commercial

The new Hanes Commercial with the man in the blue underwear riding a bull, is way too suggestive
He spreads his legs apart, and holds on to the strap that resembles a dildo as he grinds his body against the bull

CHILDREN ARE IN THE ROOM

I have always bought Hanes Products for myself and my family
BUT

I don't buy products that are sexually suggestive
You should Pull this AD

Desired outcome: [protected]@yahoo.com

Read full review of HanesBrands and 4 comments
Hide full review
4 comments
Add a comment
M
M
Melissa Roddy
, US
Jul 01, 2021 10:58 pm EDT

I totally agree! My thoughts exactly! Take this garbage off the air! Disgusting!

P
P
Pene194
Richmond, Virginia, US
Jun 12, 2021 5:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am greatly astonished that anyone would pay for such senseless advertising. Morality and ethics don’t seem to matter to some corporations. I guess these individuals expect us to become passive and let them run any type of inappropriate ads without limits or boundaries. Obviously their message is not about buying a good product or they wouldn’t need raunchy ads with sexual implications. I will not support this company so I won’t be buying Hanes products.

M
M
Maggie 53
, US
May 27, 2021 10:00 pm EDT

I completely agree! I have 3 little girls in the room, ages 13, 8 & 6. Disgusting, take it off the air!

M
M
Maggie 53
, US
May 27, 2021 10:01 pm EDT
Replying to comment of Maggie 53

Idiot dude in blue underwear

ComplaintsBoard
G
5:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
HanesBrands has left an official reply on this complaint.

HanesBrands Hanes Ladies panties Xtemp bikinis & hipsters

Hello,
I have been a fan of Hanes Ladies hipsters & bikinis. XTemp and cotton were always my favorite. I have always purchased size 6. The narrow band bikinis were a hit but seem to wear extremely quick. The wide band xtemp hipsters are awkward. Almost too loose on the waistband. I have also worn the cotton hipsters which are great. At one time I purchased the heathered cotton bikinis. Great looking panties but the fit was way off. My complaint is the sizes don't seem to be consistent. The heathered panties were way too big for their size 6. The xtemp wide band do not stay on. Size seems larger also. Cotton & Xtemp hipsters seem good on size. But Xtemp doesn't hold up as far as wear.
Gina Edwards
ginalynn63.[protected]@gmail.com

Desired outcome: Possible coupon for new purchase.

Read full review of HanesBrands
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact HanesBrands customer service

Phone numbers

+1 (800) 503-6702 More phone numbers

Website

www.hanes.com

Most discussed HanesBrands complaints

refuse refund with receipt
4
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with HanesBrands?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with HanesBrands Customer Service. Initial HanesBrands complaints should be directed to their team directly. You can find contact details for HanesBrands above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about HanesBrands. Discuss the issues you have had with HanesBrands and work with their customer service team to find a resolution.