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1.8 129 Reviews

HanesBrands Complaints Summary

26 Resolved
103 Unresolved
Our verdict: When using services from HanesBrands with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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HanesBrands reviews & complaints 129

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11:11 am EST

HanesBrands men’s boxers

I purchased a package of 6boxers for the price of 5 on 12/05/2017 and today 12/09/2017 I went to put on a pair and their torn in the crotch. Their is 2 of the same boxers in the package and both have th crotch area torn. I always use your product and am very disappointed in this. I've never had a problem like this ever before with your products. I have enclosed a few pictures for you to see. I'm hoping we can resolve this issue.
Thank you
Dennis Brown
1591 Old Mountain Rd
Statesville, NC 28677

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9:15 pm EST

HanesBrands champion sweatshirts

When I got it it was very bad. Totally different from the photos I saw on their website also, the size doesn't match to their size guides. It was so big. But importantly, their supposingly helpful customer service never responded to my email to contact me to instruct me the refund. There was no contact number to phone from uk. I feel cheated. So bad.. Please please do not use it. This hanes is a bad company. So bad. Dishonest. Lying. Bad customer care. So bad.. Do not use this company.. Please
I

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10:37 am EST
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HanesBrands mens briefs

Purchased a couple packs of white mens briefs on sale. While they are not worn out in any way, they are unusable. I am about 32-34 waist size but they fit a 45-50 waist now. the elastic in the waist is all but gone. Very expensive grease rags. Unless Hanes makes a refund I will never buy their product again. I have old shorts that have been washed the same way as the new ones and they are still good. I see that others have had the same problem.

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2:38 pm EDT
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HanesBrands men's brief comfort med underwear

I bought my husband two packs of 10 white briefs in September and wash them there is no support in the legs and the elasticity around the waist is none existent and there is a plastic residue all over some that is very hard and scratchy! I have been buying him this type of briefs for over 30yrs and never had a problem. What is going on with these, I have been reading the comments online here and this seams to be a big problem what are we to do take back to store or will you resolve problem.

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10:00 am EDT

HanesBrands returns policy and customer service.

I originally ordered 7 shirts on 9/30/2017. When the first shipment of 5 arrived i found out the sizing was not on par with mainstream sizes and needed to return them. With 8 dollars in original shipping fees and 7 in return fees, that's 15 dollars to return clothing that doesn't fit. That in itself is ridiculous for a business trying to do online product sales. At this point it has been 2 week and the other 2 products are still on back order. I called to verify that and asked to cancel my order but they said the products were technically in processing even though they were backordered so they couldn't cancel them and o would just have to wait until they eventually arrive to send those back as well. That's another 7 dollar shipping charge. So to get my original 55 dollars back it's going to cost me nearly half of that after all the shipping charges. I am usually a fan of hanes clothing but this experience has definitely turned me and my family off your brand.

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4:00 am EDT

HanesBrands stay away

I wouldn't be writing complaints if they offered alternatives instead of non-delivery.
It's been 2 months since I placed my order and I started calling them one month ago, when I understood that it already took too long. They keep saying that I will get the package soon, that it's on its way, but I don't believe them. I asked them to cancel my order, they said they would check some information regarding it and ... disappeared.
So now I have no idea whether they blocked me or not and how to get a refund when its obviously clear that my parcel won't arrive.
Stay away, they don't care about their customers.

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1:20 pm EDT
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HanesBrands hanes white briefs

I have worn your briefs for years without issue. I understand that underwear wears out over time. Recently though, I had the elastic in six pair fail-loose elasticity after washing.

These briefs were washed with the same conditions as always. I had about a dozen pairs in use and the six failures were from several different washes over a period of a month or so.

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12:38 pm EDT
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HanesBrands delivery

[protected] order number was placed on 9/7 and was told 7-10 days and still have to recieve order. I was told while calling in on 9/15 that a computer conversion was causing delays. Was never notified of such delay until I called. Sadly dissapointed with this experience with hanes. I have ordered numerous times and this experience was the worst ever. I dont know if I will be returning customer.

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10:06 pm EDT

HanesBrands hanes comfortsoft boxer

I bought two packages 5 count of Hanes comfort soft boxers. After the first wash threads started to become unstitched. I thought it would stop after that but after the second time i washed them there completely falling apart. This has never happened before. I have been purchasing these same style boxers for a long time. They don't cost much but i had to send an email like that the problem can be corrected. Thank you for your time. Please respond.

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8:54 am EDT
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HanesBrands socks style #mc106

Good day,

July 2017 I went to Walmart to start my back to school shopping and purshased 3 packs of Mens comfort blend cushion crew socks pack of 6. I allowed my boys to open a pack and use them. Ive washed them 3 times in total and noticed that a rip is staring to form on the socks and the material looks as if its fading. after a few more washes the socks will be no good for use.

Just wanted to say that im a little disappointed as a client because i use Hanes products for my 2 boys and husband (socks underwear undershirts)

Just thought i would let you know

Respectfully

Melissa Celenza

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10:58 pm EDT

HanesBrands men's boxer briefs

Ok so I love hanes boxer briefs. Love that they are tagless. Love that they don't shrink.Love that they don't ride up. Here is what I don't love. I wear a 4xl and the come in packs of two so I am paying about 8.90 per pair of underwater which I don't mind that's not what I hate. What I hate is the fact that NONE of the pairs I buy are the same exact size! They are all labeled 4xl but they are NOT!

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5:22 am EDT
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HanesBrands hanes her way comfort shorts

I bought these shorts (2pairs) on july 3, 2017. It is now July 13, 2017 . I wore one pair once the next time I went to put them on I noticed holes in the button are and the front left leg area. At this point I am at work and embarrassed that I have a hole on my butt. I am not impressed at all. Even though they are $7 a pair that's $7 wasted. I am not a happy hanes client and find it wrong that your product is not quality made.

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3:59 pm EDT
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HanesBrands hanes cotton bikini women's underwear

Bought a three pack of these go to put a pair on for the first wear and my thumb goes right through the side tour a big hole in it made way to thin. the old ones I had were made better and I liked them that's why I bought again but now you make them thin and cheap but yet we still have to pay an arm and a leg for three pairs so dumb company's rip us off!

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10:31 am EDT
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HanesBrands socks

I bought a package of crew socks for my honey six months ago. First pair out of the bag had extra holes in the heals. And they ripped. We figured poor quality control, carried on with life until two weeks ago, when he needed socks again. Two pairs into the bag, extra holes in the toes. And thinner.
Thanks Hanes. Keep your sports stars. My guy needs better socks.

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10:12 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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HanesBrands men's jockey underwear

I have always purchased your brand of jockey underwear for my husband. The last package I purchased was last week. Today I washed them as always and when he put them on... There was no fit around the leg... They were like stretched out or something! I have picture of the two I washed today. Did I get a bad bunch? Not happy at all!
Carmen v sánchez

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11:07 am EST

HanesBrands hanes tagless® sport-inspired men's short leg boxer briefs 5-pack

Hi! My husband has been a avid user of hanes products from tshirts, socks to boxers. However he recently decided to try a differnt type of boxer then he usually gets. We always wash our tshirts / underwear prior to wearing. And after the 1st wash I noticed a few had strings unraveling. So I figure ok maybe just a few were bad out of the bunch (We have never had issues before) well after a month of him exclusively wearing the new product I notice more unraveling and some to the point of having holes now... This is not something I would expect from your brand and now we a family of 7 will have to replace the 3 packs of bad product with new ones and we will be going back to the original boxers he has been wearing for years or maybe try another brand. I hope you will check into this issue because i'm sure there are others living paycheck to paycheck who can't afford to throw away money on a poorly made product.

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DJ43
, US
Aug 04, 2019 7:01 am EDT

i always buy hanes t-shirts they cost like 16, 17 dollars. The last pack i bought they are so streched out around the neck i wont even weaar them. i've never had this problem with them before. I can't afford to spend that kind of money for nothing.

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9:04 pm EDT
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HanesBrands hanes hi-cut

I purchased the product, hanes high - cut cotton 10 item number [protected] 9... Believing it to be the same quality as I had in recent purchases, it was not! Because I already opened the package I could not return it. The fit was atrocious. Extremely disappointed in the quality since as I stated, I never had an issue before and trusted this brand. The item had a difference to it as well, the waist band was not as before. The material also [being cotton] was horrible. Felt so rough. It should be soft and is almost like raw hide! Hanes needs to watch their manufacturing a bit closer or care at least. Obviously mass production is over whelming for them. Quality is going down the drain!

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7:54 pm EST

HanesBrands underwear

I have purchased hanes underwear for a very long time with no problem however the latest pack purchased at Walmart about 3 months ago have all been thrown away except one pair all of the stitching came undone around the top and the legs not sure what is going on with them and I would hate to have to switch to fruit of the loom as I think hanes are a better brand

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7:35 am EDT

HanesBrands double charging for same items

On november 26, 2014 I ordered several champion items off (Hanes.com) was in total $175.00. The transaction was successful and I received and conformation e-mail with an item total. Two days later, I received a second e-mail stating that the items were shipped. I checked my card statement and witness the transaction. The items came as expected and everything was ok. Now 6 months later i’m receiving harassing letters stating that I owe $175.00 for those same items. The original transaction charge was never returned so why the hell am I going to send them 175.00 again. This is some type of scam that (Hanes.com) is doing to a lot of its on-line customers. I am now being harassed every morning by phone and I received 4 letters stating I am being reported to a collection agency and it will affect my credit if I don’t pay… I will never spend a penny with (Hanes.com) “terrible customer service and criminal billing practices”.

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10:33 pm EDT
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HanesBrands womens briefs

I have recently purchased 5pk Hanes womens cotton briefs. I have the same Hanes briefs that I bought about 6 months ago so I can compare the products. They should be identical. Wrong. The newest version of the briefs are about one size smaller, the cut is smaller and the material is thinner. The difference in both size and quality is so obvious I consider it an insult to the customer. Shame on you Hanes. Won't be buying your briefs again - ever!

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Drano
, US
Feb 16, 2011 9:48 pm EST

After a few washings the no-scratch printed labeling in Hanes T shirts starts to lift up from the fabric and becomes very scratchy, much more so than a cloth label. I am sure Hanes has tested their products for this and know it does not last but a short time but customers don't find out about it in time to return the product - by then Hanes has made their profit.

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Most discussed HanesBrands complaints

refuse refund with receipt
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