I do NOT recommend this company! I bought a Trident Case Aegis series for my daughter's Galaxy Tab 7.0. The item that was sent to me did NOT fit the tablet. I bought the item on November 7th, and it was put up as a Christmas gift. Whan my daughter opened her tablet & the case, the case did not fit. I asked for a refund, or for HandHeldItems to replace the item, and my claim was denied because it had been more than 45 days since the item was purchased. The item was was bought AND GIVEN, as a Christmas gift, therefore I believe they should have an extended Christmas return policy. Most other companies do! The item was never opened until December 25th. This company sold me a product that was NOT what it was supposed to be. I purchased a Trident case for a Samsung Galaxy tablet 7.0, and it did NOT fit the tablet, which is what this company claims the item is made for! In an email, HandHeldItems said to me, and I quote: "At HandHeldItems, we believe only in our customer being fully satisfied". I am not fully satisfied, or even slightly satisfied, and yet, they will not fix a problem that was caused by THEM. I may not be getting a refund, or even a replacement, but I certainly will leave as much negative feedback as possible about this company, and how it will not stand behind the products it sells, everywhere online that I possibly can. I will NEVER again make another purchase from HandHeldItems, and I am confident in knowing that none of my friends or family will either!
"There's an old saying: "You buy cheap, you buy twice." I should have listened to that saying. Handhelduselessitems is a con artist based junk dealer. I ordered and paid for 3 iphone cases. Product arrived in 1 week, with only one case inside. Sent and email to their "contact me" page. I did receive a very timely email in return, stating the EXACT WEIGHT of the package of 0.5854 lbs, and that that EXACT weight should correspond to 3 cases.
The email went on to ask if the package was damaged, because then I have to go after to post office! These lousy "people" are fighting me on 2 el-cheapo $8 iphone cases!?!
If they would like, I will burn $16 in my firepit...its not the money, I want the quantity that ordered and paid for, and they are basically hinting around that I am trying to rip them off!
DO NOT BUY FROM THESE THIEVES!!!"
I ordered bedding worth $165. After about 5 days i looked up my order id to see how far along my order was...come to find out the "seller canceled". When i called to find out what happened, they said that it had come from a different warehouse and that it must have been out of stock. She said it would take about 3 days to get my refund back. I'm nervous i wont get my money back, or even worse..possible charges to my account that i didn't make! Idk about this handhelditems.com..seems pretty shady. I will never be ordering from here again.
I’m very disappointed. I bought an airsoft rifle from them. It worked for only a few hours and then stopped working. It took many emails and phone calls to get the correct authorization to have it sent for repairs (they wanted to fix it instead of replacing it). I had to pay the shipping ($21). The repair service had it for over a month and finally repaired it and sent it back after more calls and emails. Guess what. It didn’t work. Not even once. Right out of the box from the repair service. Nothing. Still broken.
After more calls and emails to Handheld, they agree to refund my money. I had to pay to ship it back (another $21). They said they would refund the cost of the gun only, and not my original shipping. I explained that with their logic, I will have paid $62.95 total for shipping on a $104 gun that didn't work for an afternoon. And that it took roughly 60 days to get to that point, and that it didn't seem fair either. They said “we do need to wait for the package to arrive at our warehouse before I can make any promises.” Guess what? They did not cover any shipping costs.
Their email back to me also stated “once the package shows delivery and has been signed for we will credit your account immediately.” Well, that didn’t happen. I started making calls to them the next week and was told they would take care of it. After several calls and two weeks later, they finally told me they would not refund my money. I showed them the emails from their company saying they would. In the end, they sent another gun. They even wanted me to pay the shipping for it!!! (they ended up paying the shipping). Thankfully, it has worked so far.
Everyone I spoke with was very nice and polite. The problem was they never did what they said they’d do. Very poor customer service with this company. So, you be the judge. Who lost here? I (actually my 13 year old son) spent $62.95 for 90 days of poor service and nothing to play with. Hopefully it will keep working and he’ll have a fun toy. I’d spend my money somewhere else if I was you!!
COMPLETE ###S! LIED and said my items were shipped, a week and half went by (i had paid for expeditied shipping) and nothing. I called, and they said USPS made an error in the provided tracking number. Then I get an email saying the items are backordered. I called and some witch refuses to refund me for the order. Then she gets catty and tells me to dispute the charge on my card and hangs up. WHAT THE HELL!!! Bad business, read other reviews online. This company is staffed by ###s and liars.
I sure wish I had read this site before buying from these people. I ordered two items for my Zune from them...
Hi I made a purchase from handhelditems.com they accepted my order and process the payment. I after the...
I ordered a king-sized quit from this company 3 weeks ago. I was told I would rec'v it in 3 days shipping time. When i didn't rec'v, i called and was told they rec'd the item, but it was damaged so they had to re-order and send immediately. Another week - still no quilt. I called back and was told they accidentally shipped it to the wrong address? WHAT the? That's a crock! They never had it. My account was charged $107+ immediately and 2 weeks later I had no quilt. I called again to cancel the order and have paypal credited. I was told it would be done ASAP...another week and no credit. I have submitted a paypal claim for this rip-off company. DO NOT ORDER ANYTHING FROM THEM...THEY TAKE YOUR MONEY AND DON'T GIVE YOU YOUR ORDER!!!
This company is a rip-off if ever I seen one. They tell you they mail your item when in fact they contact the post office by e-mail but never process your order. They will not answer the phone or e-mails. I have the better business burea looking into this scam at present. DO NOT BUY FROM THIS COMPANY UNLESS YOU WANT YOUR MONEY STOLEN.
STAY AWAY FROM THIS MERCHANT. VERY UNRELIABLE!!! Purchased (1) G1 Rubberized Shield Case and (1) G1 Horizontal Leather Case on Dec. 29th. My credit card has already been charged, their website is showing shipped but USPS website is only showing "Electronic Shipping Info Received", meaning they even haven't started processing my order. Spoke to this guy once who work for handhelditems to cancel my order and was told that he can't do it and my order is in processing stage (what processing stage????) and the only way to get a credit back is not to accept the package and to send it back to sender and only then can they give a credit back to me (another 2 months I suppose). Oh by the way, I forgot to mentioned that I'm only 8 miles away from this merchant. I don't think they even have inventory at their location. "DO NOT ACCEPT BUSINESS IF YOU CAN'T DELIVER.