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They had our car towed because we took too long to move it
We were guests of the hotel on May 29. We unfortunately took too long to move our car from the entrance so it was towed away. The manager claims she called rooms and no one claimed the vehicle. She she we were blocking traffic which was not true! She also lied about calling rooms. She became very rude when we called her on June 12. She would not let us talk and hung up on us! Is this any way to treat PAYING GUESTS? Our bill for towing and cab came out to close to $400!
Desired outcome: Reimbursement for cost of retrieving car !
Hotel booking
I made reservations for a hotel in Memphis Tennessee for the day of May 19 to May 22. I accept the amount of $788 without taxes for this time, it immediately approved the amount. Once it was approved the total was 1281 I immediately called the number provided I was told that there was no rrefund and indicated that I was aware that there was no refund but I...
Read full review of Hampton Inn & Suites by Hilton Miami Brickell DowntownFront desk scam
I was attending a conference (I am from overseas) at this hotel for a second time. I prepaid 2 nights and gave my credit card for the other 2 nights (to be re-I burned by the conference organises). When I asked for a receipt the night before I checked out the front desk young Hispanic girl said could she have my credit card again. I said ok but hadn't she already got the details? The next morning before I leave I ask the same girl why didn't I receive my invoice for the payment? She said she had sent it to my email address, and then said she would do it again. I received my invoices-everything is paid.
I return back to my country (24h travel) and check my credit card and I have 2 extra charges of 600 dollars. I ring my bank and they stop the card and advise me to ring the hotel.
Don't forget this is supposedly a 5 star hotel with top rating on trip adviser. So I ring the hotel and they say they have no record of these extra charges! They also asked me to come in and talk to them (don't Americans know geography?). Anyway I get off the phone and contact Hilton office. They say it is up to the Miami hotel to fix. I then get a survey to fill out. I point out they have committed fraud but if they reverse it quickly my bank won't pursue them. Lo and behold I get an email from their manager who now admits yes they did take the money and will reverse the charges. Hopefully that happens soon. I think the front desk girl thought I would (as a foreigner) be an easy scam.
Is Hampton Inn & Suites by Hilton Miami Brickell Downtown legit?
Hampton Inn & Suites by Hilton Miami Brickell Downtown earns 91% level of Trustworthiness
Perfect Trust Endorsement: Hampton Inn & Suites by Hilton Miami Brickell Downtown achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Hampton Inn & Suites by Hilton Miami Brickell Downtown. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Hamptoninnmiamibrickell.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Hamptoninnmiamibrickell.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Hampton Inn & Suites by Hilton Miami Brickell Downtown as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
According to our analysis, Hampton Inn & Suites by Hilton Miami Brickell Downtown appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
However ComplaintsBoard has detected that:
- Hampton Inn & Suites by Hilton Miami Brickell Downtown protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Hampton Inn & Suites by Hilton Miami Brickell Downtown has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Overview of Hampton Inn & Suites by Hilton Miami Brickell Downtown complaint handling
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Hampton Inn & Suites by Hilton Miami Brickell Downtown contacts
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Hampton Inn & Suites by Hilton Miami Brickell Downtown phone numbers+1 (800) 426-7866+1 (800) 426-7866Click up if you have successfully reached Hampton Inn & Suites by Hilton Miami Brickell Downtown by calling +1 (800) 426-7866 phone number 0 0 users reported that they have successfully reached Hampton Inn & Suites by Hilton Miami Brickell Downtown by calling +1 (800) 426-7866 phone number Click up if you have UNsuccessfully reached Hampton Inn & Suites by Hilton Miami Brickell Downtown by calling +1 (800) 426-7866 phone number 0 0 users reported that they have UNsuccessfully reached Hampton Inn & Suites by Hilton Miami Brickell Downtown by calling +1 (800) 426-7866 phone number+1 (305) 377-9400+1 (305) 377-9400Click up if you have successfully reached Hampton Inn & Suites by Hilton Miami Brickell Downtown by calling +1 (305) 377-9400 phone number 0 0 users reported that they have successfully reached Hampton Inn & Suites by Hilton Miami Brickell Downtown by calling +1 (305) 377-9400 phone number Click up if you have UNsuccessfully reached Hampton Inn & Suites by Hilton Miami Brickell Downtown by calling +1 (305) 377-9400 phone number 0 0 users reported that they have UNsuccessfully reached Hampton Inn & Suites by Hilton Miami Brickell Downtown by calling +1 (305) 377-9400 phone number
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Hampton Inn & Suites by Hilton Miami Brickell Downtown emailsreservations@hamptoninnmiamibrickell.com100%Confidence score: 100%Support
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Hampton Inn & Suites by Hilton Miami Brickell Downtown address50 SW 12th Street, Miami, Florida, 33130, United States
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Hampton Inn & Suites by Hilton Miami Brickell Downtown social media
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