Menu
Hallmark Customer Service Phone, Email, Contacts

Hallmark
reviews & complaints

www.hallmark.com
www.hallmark.com

Learn how the rating is calculated

1.1 429 Reviews

Hallmark Complaints Summary

11 Resolved
415 Unresolved
Our verdict: If considering services from Hallmark with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Hallmark has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Hallmark. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Hallmark reviews & complaints 429

Filter reviews by rating
5
0 review
4
0 review
3
1 review
2
0 review
1
2 reviews
Sort by:

Newest Hallmark reviews & complaints

ComplaintsBoard
S
6:16 pm EST

Hallmark hallmark movies to change format of movies

We were so excited to be able to watch movies that went along with Christian values and did not depict sexual situations which are prevalent on regular tv but are now appalled to know that you have turned your backs on these values. Unless you charge your stance and not be concerned with "numbers" and famous peoples comments, our family will not return to Hallmark movies because we want to see wholesome relationships. Please don't be concerned with numbers just do what is right and blessings will come. Thank you for our opportunity to express our concerns.

Read full review of Hallmark
Hide full review
ComplaintsBoard
D
6:11 pm EST

Hallmark programing

we have watched hallmark and hallmark movies & mysteries for along time and everybody at church has also but as of this weekend over 1000 families at my church will no longer be watching either of these because of the decision to show un Biblical shows about gays and lesbians. Hallmark has always been family oriented programing and free from this kind of trash. It is not only clearly against the Bible teachings but it is gross and very very offensive to all Christians. If you continue in this direction we will petition all of our cable companies to cease showing your channels. This is clearly Sin according to the Bible and Almighty Gods teachings and we don't want our kids to be subjected to this trash and we don't appreciate you being so willing to compromise your morals and standards that you have been showing over the last several years. It is obvious that you are no longer concerned about wholesome and family driven values and are giving in to the worldly liberal lack of morals. This type of programing is a slap in the face of the majority of your loyal and longtime viewers . We have always been able to turn to the hallmark channels and knew we could watch with our kids and know that we would not be subjected to this totally wrong gay and lesbian crap. we don't want to watch this trash, if we did we would turn to the other worldly stations bet we chose to stick with you. You obviously don't know your viewers very well. Your loyal viewers are the ones that have made you what you are and without them you will continue to decline. We are contacting every Church in Mobile and starting a movement to avoid any hallmark channel affiliated programing. This is a sad day at my house because me and my wife and Family sit down every night to watch all of your movies even if we have already seen it because it was wholesome and good moral programs and My Wife and I are crushed that you have chosen this path. From the heart of a very very long time faithful viewer I hope you find out what a mistake you are making. [protected]@thompsonengineering.com

Read full review of Hallmark
Hide full review
ComplaintsBoard
H
5:58 pm EST

Hallmark movies

Please don't cow down to the minority (LGBTQ) ... STAND STRONG HALLMARK! The majority of Americans are on your side . Don't distroy your channel ... The Hallmark Channel is sucessful today because of its traditional programming and that's what the America viewer really wants. We Don't want LGBTQ programming ... Let's them have a LGBTQ Channel and leave ours alone

Best Regards

The America Majority

Read full review of Hallmark
Hide full review
ComplaintsBoard
F
3:41 pm EST

Hallmark hallmark movies

I was caught by surprise. We have been watching Hallmark movies for a long time. Now we are being subjected to values we don't share. I was irritated that we watch an entire movie and they slipped it in at the end. It destroyed the movie for us - don't remember what the movie was about but sure remember the shock ending. Goodbye Hallmark! It was fun for awhile.

Read full review of Hallmark
Hide full review
ComplaintsBoard
K
2:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hallmark sad day for hallmark & upset grandma/mom!

I'm truly upset and sad that Hallmark is now making shows or ads etc with gay people. Very disturbing. Thumbs down 👎 to hallmark. This used to be my favorite station to watch. Not no more. 😢 Can't you please keep the movies and ads and shows without putting this content in them? My children and grandkids will not be allowed to watch hallmark any more.

Read full review of Hallmark and 1 comment
Hide full review
1 comment
Add a comment
R
R
Rose234
Killeen, US
Dec 17, 2019 11:21 am EST

We can say the same about you!

ComplaintsBoard
A
2:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hallmark hallmark movies

Super sad Hallmark decided to incorporate gays into their movies/commercials. This used to be one station I could let my kids watch and not have to worry about what they were watching. I don't understand why Hallmark can't stand up for themselves and tick to what you believe. You have lost the only thing you really had...MORALS. Because of this I will not be supporting your movies/cards/etc.
Signed: Sad mother

Read full review of Hallmark
Hide full review
ComplaintsBoard
F
11:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hallmark hallmark movies

I am saddened by Hallmarks decision to delve into the LGBTQ realm of society. This has been the only channel on television that I could watch and not have that agenda forced down my throat. It has infiltrated our society and forced on our children. Hallmark was my place to go and still feel somewhat like the society I grew up in. With morals and not feeling that I had to monitor what the children or myself were tuned into. This is no longer the case. Yet another business has caved to the pressure to the lifestyle of those that choose to go against what is true according to God's word. I am truly heartbroken over this. What has become of our society? I can no longer watch this either. Jean

Read full review of Hallmark and 1 comment
Hide full review
1 comment
Add a comment
C
C
Conservative is OK too
, US
Dec 16, 2019 1:20 pm EST

I enjoyed many many Hallmark channels/shows/movies. Not all sites need to be inclusive of everyone. The liberals only believe in inclusivity when it includes their own and no one else has that right? Crazy. Good bye Hallmark...

ComplaintsBoard
C
10:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hallmark all hallmark channels

I always felt like I could count of Hallmark to have wholesome, traditional values. I have quit watching all network shows because they have caved, to all the smaller, loud interests groups and are constantly trying to indoctrinate us with their non traditional values. Why do the 99% of us have to accept the 1% as being normal. I am disappointed that now I have to give up Hallmark. Hope you reconsider what you have done and give us what we expect from you. Safe watching for our families.

Read full review of Hallmark and 1 comment
Hide full review
1 comment
Add a comment
G
G
Ghost3724
,
Mar 09, 2022 4:44 pm EST

I have reached out to Hallmark Care via email 3 times so far concerning my 2022 KOC Membership. I am not receiving the items in the membership, as promised. I never received the January Enewsletter. I had to email to request the February Enewsletter a few weeks ago. I still have not received the February Quarterly Newsletter with the $5.00 coupon. I am unemployed and I especially cannot afford to spend $50.00 on an Ornament Club that does not send me what I paid for was promised. I will be contacting the BBB and Aty General Office on this matter soon. If I can't get what I was promised I want a refund of my $50.00. Robin in Telford, PA

ComplaintsBoard
J
9:05 am EST

Hallmark commercial

From the beginning of time marriage between one man and one woman has been the cornerstone of civilized society.

I am disappointed that Hallmark bowed to Hollywood and their agenda to destroy the family. Those of us who stand for traditional family values will continue to stand for these values. I will urge all whom I have any influence with to cease viewing the Hallmark channel as well as its sponsors.

Read full review of Hallmark and 1 comment
Hide full review
1 comment
Add a comment
ComplaintsBoard
G
7:09 am EST

Hallmark lesbian commercial

I will no longer be watching your channel or visiting your stores. I have bought your cards and shopped in your stores my intire life. You did not need to make a commercial like this promoting homosexuality.? Why do corporations like your's that are known for being a wholesome child freindly company, decide that our country needs more controversy?

Read full review of Hallmark
Hide full review
ComplaintsBoard
B
12:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hallmark zola ad with 2 women kissing

My family of 23 people have watched Hallmark for years because of the clean movies you have on your channel. We were saddened when we heard you places this Zola as on your channel but we are even more saddened to find out that after you removed it that you are considering putting it back on.

People who like clean movies watch your channel. People who like movies other than clean for the most part do not.

You will find out that this is a big mistake and will not be blessed in any way to caving to something that is not right in any way.

We are very hurt and saddened that you would even consider putting ads like this on your family channel.

Read full review of Hallmark
Hide full review
ComplaintsBoard
C
10:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hallmark zola lesbian commercial

For years, I've enjoyed watching Hallmark channel with my children and my elderly mom. Why in the world would you think it is a good idea to show two lesbians kissing or getting married? It's confusing and perpetuating the idea that this is normal behavior. I promise that I will not be watching your channel again if you continue to show an ad like this. I always thought that you were a "family" channel. I guess not...

Read full review of Hallmark
Hide full review
ComplaintsBoard
P
10:33 pm EST

Hallmark hallmark channel

You have chosen to bow down to the will of intolerant bigots. After seeing the commercial with the two women being wed, I cried out of happiness, and when you listened to the million women complain, you disregarded the voice of FOURTEEN million Americans that appreciated that they were represented (4.5% of the US population belongs to the LGBTQ community).

My simple request to go back and remember what Hallmark was about. Telling stories about love, because love is blind.

Read full review of Hallmark
Hide full review
ComplaintsBoard
C
6:27 pm EST

Hallmark hallmark channel

Not going to insult you. Simply going to let you know that so many are disappointed in your choices. You have now willfully chosen non-inclusion and casting off of the needs and LOVE of others. When it comes down to it which side of history do you really want to be on? Hallmark, I urge you to include all. I send nothing but love to those who were "offended" by this, and urge them too to see the love in it. It is not a mirror of their own lives, it is a window into the lives of others."

Read full review of Hallmark and 2 comments
Hide full review
2 comments
Add a comment
D
D
Dodger183
, US
Dec 16, 2019 6:21 pm EST

we are boycotting all hallmark affiliations because of their decision to cave in to this trash. we don't want to see this junk on a family channel. if you want to see this stuff get your own channel and leave us good moral people and families out of your sinful garbage.

D
D
Dodger183
, US
Dec 18, 2019 11:23 am EST
Replying to comment of

first of all I am not catholic and second my standard of normality is the Bible which is Gods word. The Bible plainly says that homosexuality is a sin and there is no denying that, it also says to hate the sin and not the sinner which is how I Live my life. Just because you want to live that lifestyle does not mean that you have force that on everyone else. I am sad that the hallmark company who has always been family oriented and a moral and something we felt good about letting our children watch and we could watch as a family, now is no longer a clean moral family product. I dont want my kids subjected to that immoral conduct because it is totally wrong in Gods eyes and the Bible clearly tells us that. If you dont want to believe in God and the Bible that is your choice and in the end God will prevail and deal with all simmers who dont repent and the consequences are not pleasurable to say the least. If you want to watch this junk then why dont you start your own channel..

ComplaintsBoard
D
4:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hallmark disappoint in your company

12/15/2019Hallmark, you should be ashamed of yourselves! Learning that you will not air a commercial that shows two women kissing is ridiculous. The thought that you bowed to a group of "mothers" that are against the LBGT is downright sad. Love is an individual preference. Haven't we figured this out by now?

And to those 1 Million Moms...will you disown your child if they chose to love someone of their gender? Seriously?

Read full review of Hallmark and 2 comments
Hide full review
2 comments
Add a comment
D
D
Dodger183
, US
Dec 16, 2019 6:15 pm EST

We will not watch any of your channels again until this trash is removed and you show you have morals again and dont show this kind of trash.

L
L
Liz E T
, US
Dec 16, 2019 10:15 am EST

I’m disappointed that you bowed to pressure and decided to re-air homosexual ads. People who are not homosexual should have a channel they can watch without being subjected to this type ad. Homosexuals don’t have to inject their life style and values on everyone. I myself will not be watching your channel. Thanks for your consideration

ComplaintsBoard
L
2:30 pm EST

Hallmark lgbtq exclusion in adds

I learned Hallmark pulled an add because it represented a lesbian couple getting married. I am extremely disappointed in Hallmark's decision to cater to hateful bigots. That is not what Hallmark used to mean. Until Hallmark stands for principles of inclusion, equality, compassion and empathy, I will not purchase any more of your products.

You can and should do better.

Read full review of Hallmark
Hide full review
ComplaintsBoard
J
1:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hallmark your decision to not aar the lesbian commercial

I am angry and appalled at Hallmark's decision to succumb to the 1 Million Moms group by pulling a lesbian commercial.
I would prefer if the people there who make decisions like this, would understand that love is love. We have all come too far to go back in time and let one hateful group control what we see. For them to refer to gay people as VILE is unacceptable!

Read full review of Hallmark
Hide full review
ComplaintsBoard
S
12:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hallmark lgbtq commercial

I was so happy to think that Hallmark was moving toward inclusion. And now I'm reading that a commercial depicting love between two women has been pulled. That's so cowardly. I just can't support this kind of bigotry. Every year I get SlingTv with the Lifestyles add on for Hallmark Christmas movies. If Hallmark can't be inclusive and diverse, I can no longer give my support.

Read full review of Hallmark and 3 comments
Hide full review
3 comments
Add a comment
D
D
Diana Santaferra
, US
Dec 15, 2019 4:47 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hallmark, you should be ashamed of yourselves! Learning that you will not air a commercial that shows two women kissing is ridiculous. The thought that you bowed to a group of "mothers" that are against the LBGT is downright sad. Love is an individual preference. Haven't we figured this out by now?

And to those 1 Million Moms...will you disown your child if they chose to love someone of their gender? Seriously?

N
N
Not a bigot and pro LGBTQ families
, US
Dec 15, 2019 3:57 pm EST

SubSquirrel - Zola pulled ALL of their ads after Hallmark pulled the commercial featuring the Lesbian couple, and after Hallmark caved to bigotry. We should applaud Zola and complain to Hallmark.

ComplaintsBoard
J
12:45 pm EST

Hallmark hallmark network

I am appalled by the Hallmark Channel decision to bow to pressure from an American HATE group, read the 1 Million Moms Website .

They are vile not loving LGBT couples . I have just thrown out 60.00 worth of Hallmark Christmas Cards and will not be buying anymore. BTW . There are millions of us too and our families and our allies, who will be emailing every advertiser on your network to ask them to pull their ads, ZOLA has Integrity and the best interest of the company at heart . Hallmark does not. You might as well shut down your LGBT line of cards. We won't be buying them .

Read full review of Hallmark
Hide full review
ComplaintsBoard
N
10:22 am EST

Hallmark zola commercial pulled

I am angry and disheartened that the Hallmark channel caved to bigoted complaints and removed the Zola ads featuring a lesbian couple. LGBTQ families are, well families! Few complaints are more hateful and misinformed than accusing portrayals of love between committed same sex partners as "anti-family values." This backlash will eventually subside, but unless the Hallmark Channel reverses its decision, restores these ads, and moves further and shows programming that celebrates all families, multi-racial and multi-sexual preference, I will actively boycott all Crown Media Holdings.

Read full review of Hallmark
Hide full review

Hallmark Customer Reviews Overview

Hallmark is a well-established company specializing in greeting cards, gifts, ornaments, and wrapping paper suitable for a wide range of occasions. They offer personalized products and keepsakes that cater to various personal and seasonal events. Additionally, Hallmark provides a selection of home decor items and an array of gift-wrapping essentials. Their services include both in-store and online shopping options, with the added convenience of an e-card service for digital expressions of care and celebration.

Hallmark In-depth Review

In summary, Hallmark website is good place for finding greeting cards and gifts. It is easy to navigate and has many options for different occasions. Quality of products is high and there is good customer service. Now, let us look at details.

Website Navigation and User Experience

Ease of Use: Hallmark website is user-friendly. Categories are clear and search function works well. It is easy to find what you need.

Design and Layout: The design is clean and attractive. Layout makes sense and helps users to go through different sections without confusion.

Mobile Responsiveness: The mobile version of the website works well. It adjusts to screen size and is easy to use on smartphones and tablets.

Product Selection and Variety

Range of Greeting Cards: There is large selection of greeting cards for many occasions. You can find cards for birthdays, weddings, and more.

Availability of Gift Items: Hallmark also offers variety of gift items. There are options for different ages and interests.

Seasonal and Special Occasion Assortments: The website has special sections for holidays and events like Christmas or Mother's Day. It is easy to find seasonal items.

Product Quality and Design

Card Material and Durability: Cards are made from good quality material. They are durable and feel nice to touch.

Creativity of Designs and Messages: Designs are creative and messages are thoughtful. There is good balance between traditional and modern styles.

Gift Item Craftsmanship: Gift items seem to be well-made. They look like they will last long time.

Customization Options

Personalized Cards and Gifts: You can personalize many products on Hallmark. This is nice touch for special gifts.

Custom Photo Uploads: It is possible to upload your own photos for some products. This makes them very personal.

Special Requests Handling: Website mentions that special requests can be considered. This is helpful for unique gifts.

Pricing and Value for Money

Cost Comparison with Competitors: Prices are similar to other stores. Some items might be little more expensive, but quality is good.

Loyalty Programs and Discounts: There are loyalty programs and discounts available. This can save money for regular customers.

Overall Value Proposition: Considering quality and service, Hallmark offers good value for money.

Customer Service

Responsiveness to Inquiries: Customer service is responsive. They answer questions and help with problems.

Support for Issues and Returns: There is support available for issues and returns. This makes shopping less risky.

Customer Feedback and Reviews: There are reviews on the website. This helps customers to make informed decisions.

Shipping and Delivery

Delivery Options and Speed: There are different delivery options. Speed of delivery is reasonable.

Packaging Quality: Items are well-packaged. This protects them during shipping.

International Shipping Availability: Hallmark offers international shipping. This is good for customers outside the USA.

Return and Exchange Policy

Clarity of Return Policy: Return policy is clear and easy to understand. This is important for customers.

Ease of Processing Returns and Exchanges: It is easy to process returns and exchanges. This is convenient.

Customer Satisfaction with Policy: Most customers seem satisfied with the return policy. This is good sign.

Payment Options and Security

Variety of Payment Methods: There are many payment options. This makes it easy for different customers to buy.

Transaction Security Measures: The website is secure. Customers can feel safe when entering payment information.

Checkout Process Efficiency: Checkout process is quick and efficient. This is good for busy customers.

Corporate Responsibility and Sustainability

Eco-Friendly Product Options: There are some eco-friendly products. This is good for environment.

Community Involvement Initiatives: Hallmark is involved in community. They support different causes.

Etical Business Practices: The company seems to follow ethical business practices. This is important for trust.

Customer Loyalty and Rewards Programs

Membership Benefits: Members get benefits like discounts and special offers. This is good for regular customers.

Reward Points System: There is points system for rewards. This encourages customers to come back.

Exclusive Offers for Members: Members get exclusive offers. This makes membership more valuable.

Online Community and Resources

Interactive Features: Website has features like wish lists and reminders. This is helpful for planning and remembering important dates.

Educational Content: There are blog posts and guides. This is useful for customers who want to learn more.

Social Media Engagement: Hallmark is active on social media. They engage with customers and share content.

Brand Reputation and History

Company Background and Milestones: Hallmark has long history. They have reached many milestones over the years.

Industry Awards and Recognition: The company has received awards. This shows they are respected in the industry.

Consistency in Brand Image: Hallmark has consistent brand image. This is good for customer trust.

Overall Shopping Experience

Summary of the Buying Journey: Shopping on Hallmark is pleasant experience. From finding products to checkout, the process is smooth.

Comparison with Other Retail Experiences: Compared to other retailers, Hallmark stands out for quality and service.

Recommendations for Improvement: It would be good to see more eco-friendly options and maybe lower shipping costs.

Final Verdict and Recommendations

Who is the Ideal Customer for Hallmark? Anyone looking for quality greeting cards and gifts. Especially good for those who value good customer service.

Situations Where Hallmark Excels: Hallmark is great for special occasions and when you want personalized gifts.

Overall Rating and Summary: Hallmark is recommended for their quality products and service. They have good selection and take care of their customers. Overall, very good place to shop for cards and gifts.

How to file a complaint about Hallmark?

Here is a guide on how to file a complaint or review about Hallmark on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Hallmark in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Hallmark. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about Hallmark on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Hallmark customer service

Phone numbers

800 902 0900 1800 729 999 More phone numbers

Website

www.hallmark.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Hallmark?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Hallmark Customer Service. Initial Hallmark complaints should be directed to their team directly. You can find contact details for Hallmark above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Hallmark. Discuss the issues you have had with Hallmark and work with their customer service team to find a resolution.