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The good, the bad, and the ugly - discover what customers are saying about H R Block

Welcome to our customer reviews and complaints page for H R Block. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with H R Block.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used H R Block's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with H R Block, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with H R Block. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
S
10:50 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My Michigan taxes were calculated wrong. Instead of $250 refund I ended getting a letter from State of Michigan of Treasury stating I owe $139. Line 17 was wrong. They corrected it with a 4.25% taxable income. I guess HR Block used the wrong %.

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7:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

H R Block Awful company

Bought federal-state package, 49$. Did Federal return, now time to download state, tried several times (2 different states). Keep getting 'problem number 28' Waited a few hours tried again, tried different state, same error 28. Tried taxcut.com -searched for 'problem number 28. not found. Its their problem code and yet cant find it in their own search program.

I know realize I was unable to download state package last year and had to download taxteturn.pdf rom the 2 state I needed -it downloaded (fast).

Sent complaint message to company, no response.

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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T
6:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

H R Block Service and Charges

Yesterday I received a coupon to get FREE secind look (review) of my already prepared Tax for 2008. Since I had many scenarios, I thought I will take advantage of this and get it reviewed by an experienced professional.

I went to this Santa Clara Office after taking an appointment with a gentleman there. He was very enthusiastic but when I showed the coupon he became dull and said he has to find out about it. Well he came back and said, he will honor it. But later he showed this was only valid till a day ago. I wonder why HR block sent this coupon after expiry date? But that was no issue to me. I told him that I am happy to pay for his service.
He was happy to hear that too. But he said, I am not able to finish this in this time and need to finish this later this afternoon. Why dont I pay the fee, go home and expect a call in the morning to come and pick up the review.

I waited for 5.3 hours, left a couple messages with a very unprofessional front desk lady and still no one called!
Finally I took anothe3r appointment pretending I want a new tax return. When I arrived, the gentleman said, he could not finish it because it was not a priority for him. The cases with tax filing are priority. WOW! no one told me this. What is guarantee it will not be elayed anymore? This was ridiculous. When I asked to cancel it and refund my money, they simply refused and were not co-operative.

This place is horrible!

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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