Gym Company
reviews and complaints

I took a membership end of October for beginning of November 2019, my first debit was on the 20th November. to my surprise I get double debited on the 20th February, I reversed it because I've never missed a payment. when I get to gym I was denied access, bathi I owe levy fee. Now on my contract I was told levy is payable in november for a whole year, so I took it since i started in November, I'd start paying levy after a year of my membership, it is for a year afterall. Nobody told me about the February levy. I took their managers email address since he starts work at 9 and I go there at 6am, I emailed him my concern yesterday, he did not respond. This morning I went to gym, I was denied access, I was told to pay atleast R50 to go in. i feel bullied and really taken for a ride here, is this allowed? this gym can just decide to randomly double debit you on any gven month? if you do not allow it, you dont get access. Even if that levy was due, do I not qualify for a pro rata amount seing as I only started gym in november, so I pay a full amount of levy for just 2months? please assist, we can not be treated like this as customers. Thank you.

To whom it may concern,

I submitted a police affidavit to The Gym Company in Winchester Hills, JHB South on Thursday, 20 February stating my wish to cancel my gym membership as I am currently unemployed. I was advised that my membership will be frozen for the next 3 months and will have to pay R40 per month for the next 3 months. Please note that I am not employed and will not be in a position to even afford R40 a month. I need the membership to be cancelled permanently as any prospects of future employment are bleak! Please assist as I cannot afford to have gym membership when I do not even know where my next meal will be coming from. I was told that i would have to pay in the amount of R8000 to cancel my membership as my contract only expires in 3 years time. Please kindly assist by resolving this issue. I am really desperate.

Last November my friend and I were lured by this promoter at Maponya mall to sign this form. He said we weren't signing an official contract but a "pass" to allow us into the gym for free until December the 31st. He said we wouldn't have to pay anything unless we went to the gym and told them that we want to be official members and that we want a mebership card. However, on the 31st of December, we both had R300-and something debited from our accounts, what's even worse is that they said we'd only have to pay R200-and something *if* we wanted to continue with the membership and gave them consent to take money from our accounts. Now we're receiving calls and they're telling us we're gonna be blacklisted if we do not pay.

I have been a member for a very long time with gym company i even fell sick and rejoined recently on the very same memeship i have always been on although i go to one gym when i ask for a bg or a t-shirt i get no assistance so i want to have a membership for only one gym since i only go to one gym and they still cant or dnt want to help me with that i will not be charged R100 more for using only one gym and still not be able to recieve anything for my loyalty thus far id number [protected]

Last year November I was signed for gym company but I never went to gym as they forcefully applied for me the promoters and now they say I should pay R1256 for the cancellation and they say there Is no other way but to pay the money b4 the end of January otherwise they will debit it please help I don't have This kind of money and I'm still a student.
21066 MASIVIKELA STREET

When joining "gym company" (Musgrave branch) I was told that I can transfer my membership when I no longer needed it. So around June/July this year (2019) I initiated a transfer which has not been successful till date! Towards the end of August I went to the gym to query about my transfer, my salesman told me a whole lot of stories that had absolutely nothing to do with me. He had told me that the systems had changed, things are not the same anymore, business is low, come back some other time, etc etc. With my busy schedule, I'd make time to go to the gym or try to contact my salesman via phone because he never kept me updated. His exact words "try and call me time to time for an update, things are hectic I tend to forget about you"

I then decided that he transfers my issue to the manager, initially he gave me stories of why I shouldn't talk to the manager and that it was pointless. Finally after our debate, he transferred me to the manager and I had to explain myself to him. Very promising, the manager took my details, he gave me his and promised to work on my issue and to get back to me a day or two later. Disappointingly, he never got back to me, so after a week (around end of August/ or beginning of September) I decided to try and contact him, only to find out that he cannot assist me at the time I called and asked me to try and call him the next day!

Because of my busy life (especially this year) I had not gotten the time to follow up my issue and gym company had remained silence as well. The last time I spoke to them was when I called the manager! Hectic ness got a bit better on my side hence I was able to visit the gym now and then and this was mid November. I got the chance to talk to the manager after several visits and not getting hold of him. He had promised me that December would be my last debit order from the gym, he'll keep me posted if he gets someone to take over my membership (he never got back to me though till date) and he had asked me to constantly remind him about my issue.
I saw him three times at the gym (greeted him) after his last promise so that for me is a reminder, I also left about two messages on his phone(sadly he had not gotten back to me).

I really must say that I'm very disappointed and angry with the company. I used to promote this gym to people that I know, I've stopped doing that and have nothing good to say about it anymore!
I just wonder if the December debit order was the last one for real after so much disappointment!

I Joined the gym first week of November 2019 and was told the first month is free and I can cancel within the 30 days. My account was debited twice in the same month, and the said the other amount was for maintenance. My package is 299, so they took the 299 and 399. I went to enquire and was given an attitude which showed that they don't know know what they talking about. I tried canceling in the same month and was only told about the cancellation fee for 20% of the entire 3years contract. That's steep. Can management please resolve this as I'm not winning with the consultants as well as the administration there. May you also ensure that you train your staff to give us full information, had I known that I was not being told everything, I wouldn't have joined, what makes this worse is the fact that I signed an online contract which I couldn't read before signing. This really has to stop guys!

In October 28 2019 199 was deducted from my account, on the 7 of November 2019I was told I owe you money again yet my debit date is on the 28 and you did debit money from account, I called gym company Maponya mall they said my account is not in areas so they don't know why I am blocked, on the 12 of November I paid 200 cash cause the issue was still not resolved, on the 29 November 199 is debited from my account, and today again 199 was just debited from my account so that's 600. My contract is for 200 so why am I paying 600? I tried calling Maponya mall gym company the phone keeps on ringing none stop so before I go to social media about this matter can someone explain why are you busy taking money in my account? Someone in your department is debit happy and now it's starting to piss me off how must I trust your company now after this. I want answers and today [protected] Amanda that's my name. I'll be expecting your call I've heard you guys have bad service and you don't attend to your client's complaints for your sake you better call .

I join gym company in bloed mall, I want to cancel my application, I will be not around gauteng for a long period of time because I am moving to Venda & there is no gym company there..all I want is to cancel my application form, I can't afford it, I don't want to get dedication in my account cz I'm not working anymore, the money Im gonna receive every months is for child grant. I can't use my son Money to pay for your gym...I never started your gym, my application have only 3days, no dedication are already made., canceled it i didn't want anymore

I signed a one year contract with the branch of Gym Company in Alberton paying R299 monthly because I relocated to Gauteng for business purposes only.
the contract commenced on the 1st of October 2018 ending October 31 2019.

I noticed that they debited an amount of R299.00 and when I complaint with the finance and administrative ladies they told that it is part of the contract to have a month to month contract after the initial contract has ended.

I was stunned to hear this as I had explained very clearly to the sale person at the time that I will ONLY stay in Gauteng for one year and that was the reason I was paying R299 instead of R199 per month for the gym. They are now using the different terms to keep me on their membership without my permission. I was last in the gym in April 2019 as my relocation back to KZN happened earlier that the planned date.

the Administrator told that they will not be refunding me the R299 that was debited and I must send a petrol receipt or grocery store receipt to prove that I am in Durban area. I found this disgusting and infuriating as this was not part of the contract I signed.

I need my refund as I need to join other gyms in my area and they must stop unauthorised debits.
[protected]

I join the Gym while i was staying in town and working in town Johannesburg
In July this year i stopped workong in town my company moved to Rosebank.
I also change and i stay in Alexandra with my family
In August i reported these changes in Dorfontein End street.
Every month they deduct my money stil and i no longer gym, i reverse the money inside the bank when i walk out they deduct my money again i am tired of this game with my money please stop it

Gym Company continues to debit my account months after my policy of two years expired in June 2019. This happens despite me asking that the policy be cancelled on multiple occasions. They just continue to take money from my account for a service which is not being used, and which I have specifically asked be cancelled.

I emailed them on the following dates:
2 April 2019
17 September 2019

I have a huge issue with the Gym Company in Randburg. I had a three year contract with them and it expired in August/September and no one bothered to call me and find out if I want to renew my contract or not. Also no one called to tell me to come and cancel the contract in person. Now they have continued to deduct money from my account and now the other month they didn't get. Now they are telling me that I owe them money.

was I not supposed to be called and told what the procedure is? Was I not supposed to be get a courtesy call? I am very disappointed and these people owe me money and not the other way around.

I cancelled my membership in August 2019 and I was advised that my last debit will be in September 2019 however I got debited in October 2019. I have reversed the amount and I want to know why was I debited? And should I be listed due to your negligence I promise this will not end well and you will end up paying me more that R200. I want this rectified ASAP. I was a very loyal customer and never missed a single payment then i get such service...noooo it is totally not acceptable. I would like feedback within 24 hrs. Thank you.

I've been get unathorized debits from this gym I've tried speaking to them about this but it seems like they don't take anybody who files in a complain seriously, I was told by their receptionist that their mangaer Kyle would get back to me but never did, what I don't get is they debit my account R399 and R99 of which I don't know for what because I'm not a member of their gym..I've called them countless of times so that they sort out this but it seems like their manager has a lot in his hands or he is well aware of what's going on that's why he hasn't responded up until today

i went to gym company after cancelling my cobntract with virgin active, and the servoice i recieved wqs far from appaulling,

called in to have the consultant take my banking details and all three aoccassions the agent was gone to shop, then i dealt with a collin milanzi who very rudely cut the call in my ear when i called to make an enquiry on when i can start gyming ..

i than got helped by lulu the receptisonist ...why are you guys paying agents when they cant render a service

I signed up a contract for my Son with Muscle fitness who was sold or closed down last year before his contractual period was over. With this changes in ownership their accounts system went a little skew and therefore the debit order did not go off my account.
No one contacted me about this.
In March 2019 when the contract was expiring I called in and told them to please cancel the contract. I was then told that I was in arrears and needed to pay R1196.
I told them that I did not have that money but will be prepared to carry on the debit order until the amount was paid back. In the meantime to cancel the contract.the lady I spoke to at the time said no problem.
I tried to contact the gym company again asking why is my account being debited as this amount should be paid up. I was told that my arrears is now R2500.
So I asked why. as my account was debited monthly and the contract was cancelled.
Firstly the contract was not canceled by their assistant. And they cannot cancel until I pay the arrears. How am I supposed to pay for someone else's mistakes if they keep deducting money from my account.

I have been trying to negotiate with them but I am not getting anywhere.
Is this how we make money in this day and age. By cheating people.
I have been emailing, watts app and I keep getting no help.

please can someone get assistance. How is it that 124 complaints are outstanding with this.

I have signed up two contracts one for myself and one for my girlfriend.
i had recently canceled the contracts with Steve the manager at Flora centre.
we had agreed to pay 900.00 rand for each account. i Had made a payment of 1800.00 .two weeks later one of the employees calls me and tells me only one has been approved and there is an additional fee of 525.00.
today they have debited my account of 299.00 rand.
i then asked the lady that told me about the additional charges to check my outstanding balance, she then tells me that i now owe 625.00 rand .
she also told me that they will freeze my account so i can pay the outstanding amount. which they did not do . she told me i had to sign papers to freeze it which she did not inform me of .
i am extremely frustrated with this whole regard .
i do have Whatsapp evidence and my bank statement along withthe agreement letter and confirmation of payment

I had a lot complications after I made a transfer from Doorfontein to Gandhi Square. I was double debited because my cancellation hadn't been finalised from Doorfontein. I paid for the areas ... yes i didn't settle it as yet . So no here's the bizzare part ... i can't go to the gym untill i atleast pay half of the amount while on the other side I'm paying for the other months . Is this civil though?

Good day,

I am appalled with the lack of service from Maponya Mall Gym Company. I sent an e-mail on 14/06/2019 to the accounts department and the manager regarding an account which was handed over to them by Carlton Gym, but have not had any feedback till date. They never respond to e-mail, nor return any calls. See communication below:

From: Refilwe Moumakwe
Sent: Friday, 14 June 2019 12:31
To: servicemng@maponya.co.za
Cc: accounts13@gymcompany.co.za
Subject: R Moumakwe [protected]
Importance: High

Hi There,

Kindly find attached communication between myself and the contact person at Visagie & Fourie.

Also see WhatsApp texts with the contact from Carlton Gym.

From: Refilwe Moumakwe
Sent: Tuesday, 25 June 2019 11:41
To: servicemng@maponya.co.za
Cc: accounts13@gymcompany.co.za; Valile Matodlana ; [protected]@gmail.com
Subject: RE: R Moumakwe [protected]
Importance: High

Good day,

I hope you are well.

May you kindly provide me with urgent feedback regarding my query below.

My last communication with them was 04/07/2019, and still have no joy.

The lack of professionalism and communication is shocking and very disappointing.