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1.2 341 Reviews

Gumtree Complaints Summary

12 Resolved
329 Unresolved
Our verdict: If considering services from Gumtree with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Gumtree reviews & complaints 341

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12:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gumtree featured adverts really suck!

Gumtree (www.GumTree.com) has just pinched £20 from my credit card - without featuring my ad as promised.

I have the gumtree invoice and the gumtree ad approval to prove my point - but my gumtree advert is nowhere to be seen and has been deleted.

Meanwhile the £20 fee has already been grabbed from my credit card by gumtree.

I have emailed all of the staff, but they are not responding.

The advert was not offensive, and there are many other free adverts of similar wording (And type) on gumtree.com.

After doing further research, I have found out that gumtree frequently creams such funds off people's credit cards on a regular basis.

Many of the featured advertisers who do not follow up their paid adverts will then be duped into thinking that gumtree has posted their advert - when in fact their ads have since been deleted.

My advice is that you should not upgrade your free gumtree advert to a paid featured gumtree ad until gumtree comes clean on it's fraudulent advert deletion policies.

Read full review of Gumtree and 99 comments
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Fiona Wagner
Eynesbury, AU
Mar 11, 2024 5:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Lee Dudley Nicholle Wholesale in SA has ripped me off. Please email me your Gumtree disputes address as I have everything here to post you.

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Georgina Brown
TAMWORTH NSW 2340, AU
Jul 04, 2023 2:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have tried 6 times to place an ad and each time it is rejected. it seems that my account is locked. I am trying to place an ad for puppy sale.

Regards,

Georgina Brown.

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Peter Barclay
, US
May 13, 2023 8:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Gumtree took my add off I paid 3times to get my add back on 3times my add was in4 years

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Cats 1234
, US
Apr 30, 2023 1:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I paid gumtree 3times for a added I ad [protected]

Didn't tt update my add I paid gumtree 3times I tried to phone but got cancelled

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Iffy2474
Dudley, GB
Feb 19, 2023 2:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Good afternoon I created an ads for my cat on gumtree and they took £10 for ads but they removed my advertisement I spoke to few people from gumtree but no one help me they not ready to refund my money or edit my advertisement can someone help me please I think I been scam by gumtree

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trebor71
london, GB
Jan 04, 2023 6:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

there is two adverts for the same motorhome one is id [protected] and the other is id [protected]. one in north yorkshire and one in essex

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Stuart Arnott
, US
Sep 27, 2022 10:08 pm EDT

Bought a rado watch from a Donald Austin from Aberdeen for £310. Sent funds to him then no contact or item sent I’ve included his bank details and email address. Please help. Stuart arnott. stuart1964@hotmail.co.uk. [protected]

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Geoffblue42
Bargoed, GB
Aug 29, 2022 8:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I placed an ad you took the money ad not active

My I’d [protected]

I WANT A REFUND PLEASE THIS IS THE 3Rd time Iv asked

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rakshitha pavana
, US
Mar 09, 2020 10:21 am EDT

Hi,
I had sold 40 inch TV and 2 Bose speakers last month and wanted to claim back my items sold. I will be paying back the money transferred by the buyer.The buyer is not ready to return my items sold.How can i claim it back?

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Glenice Lightly
, AU
Feb 03, 2020 8:36 am EST
Verified customer This comment was posted by a verified customer. Learn more

Am having trouble connecting with gum tree to buy or sell. This has never happened before. Just clicks off when I try to get through. I do have a old iPad and this may be the reason but love gumtree and cannot understand why I'm having these troubles.

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