Guess
reviews and complaints

I used to be an avid fan of this location and shop their at minimum twice a year and frequented the Fresno location when it was opened. On 10/25/17 I visited the Pismo location and was disappointed to find there wasn't much of a clearance section. I should have known the service would not be good as we were not even greeted upon arrival. We had just frequented the outlet in Las Vegas and we were excited to visit this one as it was the first time my fiancee had been to this location. I purchased 1 item and the cashier barely made eye contact and was patronizing in her tone as we interacted. I had to ask her to look up my account for rewards and I was surprised that she was very dismissive about my inquiry regarding my reward points. My fiancee was on the verge of telling me to leave the item and not purchase anything but I interjected and tried to rush the transaction. I was also surprised on her appearance as she had on a sports jersey that was pink and camoflauge but didn't look like what I would expect for someone working at a GUESS institution. Maybe it was in support of the game that weekend. Regardless, the interaction left such a sour taste I will NEVER go back to that store in spite of my shopping habits with the location.

I purchased a purse fro TJMAXX June 19, 2017. About two weeks ago I notice that the handles were beginning to fray. This upset me because the purse costed $49.99 plus tax. I tried to return the purse to TJMAXX but was told that because it was used I could not return it. So I decided that since I really like my patch work denim purse, I would see if you could repair it for me.

I bought a guess wallet from Guess Egypt in Cairo Festival City mall since around 10 months, after around 4 months I faced a problem in the zip, I went there and they said it will take around 2 weeks to be fixed as maintenance comes to branch on Saturdays to take and deliver after fixing .
I left it for 3 weeks after they presumed it has been fixed - I took it and next day zip was not working again! I went again and they told me problem is that no more maintenance place in Egypt and they got the product code to find a solution.. This was since 2 months and no respond AT ALL.
Bad experience with my past favorite brand but not now any more, no customer care, no after sale care.. need to change it ASAP.

I had a horrible experience online shopping at Guess. I never received my shipment in time for a birthday gift and there was NOTHING the sales team could do to help. I shop online at other stores all the time; I have no choice since I live 3 hours from the cities. This was my first time shopping online with Guess and I thought it would be like my experience in the store, but it was far from it. I will never shop online with Guess again and I told my friends and family about how unhelpful the people were and how little they care about making the customer happy...strange how you don't care about loosing customers and here I thought it was such a great brand! I asked for them to refund the money from the item I never received. The price was 56.70 but I only received $30 some dollars back into my account! Does this mean you don't refund for shipping fees? PLEASE refund the rest I REALLY DONT want to call the customer support line to address this issue because no one is helpful or understanding.

Hi Guess team,

In January 2017 I've received a guess wallet as a gift from Guess Egypt (City Stars branch) then after 4 months the edges of the wallet started to lose its color and leather. Everyone advised me that i should return it back to the store and the store will support my case. So i finally decided to go to the store in August and showed them the wallet, they said they will contact guess customer care and will return back to me but they never showed up again. Then i went to the store again beginning of September so they said it was a sale season and they were very busy. So today i called them again and they said my case is rejected and its due to misusage (which is not true at all).
On the other hand, i've another 2 guess wallets since 2008 and 2015 and i've never seen such a thing with the quality of guess leather and my usage.

I do appreciate as a well known brand to contact me to be able to provide you with pictures for the wallet and my previous wallet from guess.

Thanks,
Merhan

Email: merhan.[protected]@hotmail.com
Mobile: +[protected]

I tried to complaint to [protected]@guess.com, on sep, 4, w/o any answer.

Dear Attendant,

This jacket, photos attached, was probably bought in Forida by me about two years ago. After months of high 2017's temperatures in Brazil, i finally decided to use it back last June.

The product is completely destroyed, totally useless. What to do?

tks in advance...

Almir"

Don't know who thinks they are great, that they provide a good quality. They are awful, and many people will agree with me.
I placed an order consisted of 4 items, paid for it and a little later received an email from them stating that two items were taken off. But why would I need a partial package, moreover they took off items I really wanted to get. So I decided to just cancel the order. They refused saying there's nothing they could do because they already shipped my items. Great, but I don't need them. So unorganized, ready to give up when it's not needed at all.
No wonder so many people are disappointed in what you do. I'm one of them too. Just awful.

On 09/12/2017 at 6:30 pm I was attempting to make a purchase at the Woodbury Commons NY Store. I as rung up for 2 watches and a bracelet. During the transaction the salesman entered a coupon code told me my total was $156.76 and to enter my debit pin. I did as instructed at this time the computer froze. The salesman told me "this happens all the time" "I have to re-ring your purchase on the other computer" I stated that I was concerned the first transaction would charge my card and the employee stated that it in fact didn't go through and would not charge my card. I agreed to allow him to use the other computer and the same thing happened. The employee informed me that it wasn't me or my card that the system freezes like this "all the time." He then called over "Lisa" ( I assume the store manager but am not positive) Lisa called the "help desk." Lisa also told me to call my bank and see if the transaction went though. I called my bank (MHVFCU) and they verified that BOTH transactions went through my bank-(transaction #890595 and Transaction #5602). Lisa stated they would not be able to give me cash, that both transactions would be refunded by the next day (09/13/2017). Neither transaction has been refunded. I also do not have any of the merchandise I was attempting to purchase because they told me I would have to be rung up a third time. I had already paid over $300 for a $156.76 purchase with no items to go home with I certainly was not going to pay for said Items a third time. The extra charges that the employee put on my card and stated wouldn't charge my card has caused me additional bank fees on top of the fact that I am still minus the $303.52. I do not have a receipt from the store because Lisa said the system would not allow her to print one do to it being frozen. I was purchasing these watches as a gift and drove over an hour to go to the Guess store to make the purchase. I am very unhappy with this experience to say the least. Lisa and the associate acted as if it was no big deal however it is. It is even more so a big deal because of the steam roll effect on my bank account this is having. Please refund my money immediately! I also feel at this point due to the financial loss incurred I should be compensated with the watches or a gift card or something to make this right.

I have bought a guess bag about 3 years ago from a cruise liner on board the Msc musica, I have bought other handbags and purse I am very disappointed as I bought so many bags from Guess but this bag which costed me €115 is falling with pieces of the letter and I cannot use it anymore, which for its price it is a disgrace. I have always stored it well. But still it is no more good.

Hi,
I had bought a Guess watch on a cruise ship around 7 years ago and hardly used it, unfortunately the winder had broken from getting caught in my pocket when removing my hand from my pocket. I have just recently sent it for repair at Sequal uk on the 14/8, the customer service there has been very poor, I have been phoning a number of times and not getting an answer, I have emailed with no response. I have finally got through to someone today and they have advised me that the watch requires a new "crown" and as it isn't a UK version they will be sending it back to me without it being fixed as they can't get a part for it. so in essence the watch is for the bin!
This is very poor customer service from a high end brand where I have purchased clothes and watches in the past and to be treated like this is simply disgusting and with no feel for any customer care what so ever.
I truly don't understand why they wouldn't even consider contacting someone from wherever the country of origin is to try and source the part. I assume that you fix watches, right?
Also trying to find an address to write an email of complaint is almost impossible too…
I would like someone to get in contact with me to try and give me a better explanation than “we don't have the part”?

Regards

My daughter, sister, and and myself came into the store to buy a new wardrobe for my daughter to start college. We were not greeted or acknowledged at all. We got in line for the dressing room and waited for about 10 minutes before we noticed that 2 of the 5 dressing rooms were being used for stock boxes. When we inquired about using the rooms we were told "no they are full" by a very rude employee! We will most likely not be shopping at this store again!

I am beyond pissed right now! i ordered these earrings for a very special occasion. I have ordered from guess and guess factory several times and now i will not be! i received my package and when i opened my earrings one of them was not even on the earring holder and one of the clear pieces are missing and it is bent where the earring clips at! i want a refund plus my shipping cost! i am not returning anything until i have my refund back on my credit card! i should not have to return it for the inconvenience you have caused me! this is ridiculous that you would even think to send messed up product to a loyal customer and think it is okay.

Bought guess purse from dubai, within a month of use the top layer started peeling, I stay in india, in gujarat, in baroda city, it's an black color evening purse with golden chains, can be used both as sling or hand purse, yesterday contacted the person who handles india, he said we don't have global policy of changing, need help, as buying international standard brand,

I have purchased two handbags in the space of 6 months at the guess store in Clearwater mall South Africa and the handles have broken, I can no longer buy guess bags because of this.

I have purchased guess bags before and they have lasted me for two years or longer without a scratch however the recent bags don't seem to have this Quality I am very disappointed as this is my favorite brand in handbags collection.

Dears, I bought watches in Spain guest shop (zenia boulevard), on my return to Moscow I found out they it doesn't work. I addressed to Guess service and they told it is defected. Guess office told I need to go back to Spain to get money or change it. However I am not going to Spain in the nearest future. Please advice me how I can change my watches. Thanks, Ivan

I bought a large Guess suitcase. I was going on a trip overseas and was using it for the first time. My case was under the weight restrictions for flying and was not packed very heavy at all. Both of the handles broke off. The handle on the top of the bag and the one on the side snapped completely off. I am very disappointed I've bought way cheaper cases and had the bags last for years. At close to the same time I bought a pair of Guess sneakers. After wearing them less then half a dozen times the fabric on the sides spit from the soles of the shoes. I'm very unhappy and would like Guess to resolve this quality issue. I paid good money for the items and expect better quality.

Dear managers,
I bought a guess wallet a while ago, few months after my usage, which I assure it's ultimately neat and clean, the wallet's leather has been torn and peeled in a totally ashaming way. Well, my being an old GUESS customer have always given me blind confidence in your products and their efficient quality, but this time I am totally disappointed. Further more when I went to the GUESS store which I bought the wallet from they assured me that they will upgrade my complaint but unfortunately they neglected it for weeks and This turned me more frustrated. So please dear respected managers would you please put my complaint into consideration and let me know with the consequences as soon as possible
Rana Yousef

To whom it may concern:
I bought a Guess watch for my wife on her birthday a year ago at Guess Menlyn in Pretoria South Africa. She took the watch back to them beginning of July 2017 to get the battery replaced as it was flat for the last 3 months. They said they will replace the battery for her under the warranty. She asked them about the strap as well because it looks like the strap is 5 years old already the way that it has warn down. They said that they can replace it but its going to cost us R400.00. I am not very happy about this! I must say for a product like Guess that gets warn out so quick after paying over R2500.00 for it is pretty disappointing. I would expect a product like this to stand up to its name! I would like to get the watch repaired but I am not willing to pay more for this product then what I already did. Will you change the strap for her under the warranty please? If not then you have lost a client permanently. I will never purchase this product again!

The picture on billboard is of a lady on her back with dress up to thighs and her legs open . Looking in the direction of the highway and ad says : Guess.
Very immoral for families traveling along that road with children, suggestive to men in general whether married or single . I was offended as a woman driving with my husband . Also offended as a family doctor in Jhb.
Please remove it and replace with a pic that will rather attract your customers and not offend . A woman is beautiful without suggestive below the belt photography . Thank you kind regards . Dr Thoupou

Just wanted to let you how rude are employees at Guess store at Las Vegas Premium Outlets (Charleston&15). I got in the store before closing, had a lot of items in my hands) and literally within next 5 minutes 3 employees approached me and said store was closed. Then the last employee informed me that registers are closed! I couldn't believe that your guess culture encourages your employees to kick people out! Any other store if you make it in before closing time they at least let you finish up the shopping! Ridiculous!