Guess
reviews and complaints

I am an Indian, had gone to Kualalumpur (Malaysia) for tourism in 2018. I bought the Guess Black handbag from a store in Kualalumpur. I had paid a good amount their even though it was in discounted price.

I have been using this bag very rare, as it was expensive, for me..

I kept my bag at a safe place. when I took out, the saw the skin is peeling of from everywhere.

I understand that this is year 2022, but still I had not expected, such a branded item will show such damage in such a short time. I still have some bags bought years bag and still showing no sign of damage.

I went with my family to buy clothes and the manager made us feel uncomfortable just watching us the whole time the cashier was the one helping us out checking in the system if we had the size we where looking for,we spent 360 dollars between all of us and I think the manager should be the person showing the example by dressing property she was wearing a short that her [censored] was showing

Hello

I have bought guess purse from dubai on 30th may 2022, I stay in delhi ,I came back to my home on 31st may when i opened this purse packet i found so many scratches on guess purse buckle as if they have given me old purse i have spent 10,090 rs in indian rupees on this purse this is very wrong what to do now what the solution for this ?

Im sending u purse pics and payment details pics as follow :-

My name is Symon william, I have already sent an email to an email address given to me at the store but wanted to make sure that it was sent again incase I do not hear from anyone. I was in the o2 store in London England at approximately (15.43). I saw a pair of black trousers which I liked and wanted to try on and went into the changing room. While I was putting my legs into the left leg and pulling them up, I felt a sharp pain down my leg, and I immediately pulled them down and saw a long gash down my leg with blood coming down, l shouted to my partner who was near by to look at what happened, and she then called for assistance and a sale assistant came to to help. She came and was as shocked as I was to what had happened, she gave me some wipes and bandages. While all this is going on a woman came along and introduced herself as the store manager ( Lara) who was very apologetic and said this was a result of thieves dismantling the security devices and hiding then in other clothing, my problem in hearing this was if this is a known problem why are the garments not checked on a regular basis! This could have been a far more serious incident if it was higher on my body.

I went into your store for Mother's Day. But my mom was on her way. For 20 minutes I felt workers staring at me. They followed me around the store. I felt them staring. I caught them looking at me at the side of their eyes. The manager stood by the exit and was watching me even when I I tried to look at purse at the front before I was leaving. A white family came in and not one of them was harrassed. My Mom eventually came to the store. And we waited for anyone to help me. My mom said everyone walked passed her to help the 1 white family. My mother was so humiliated on Mother's Day. I just wanted to buy her a purse for mother's Day. And now I have to take legal action.

I placed an order in February. A dress that came in the wrong color. I ordered Blue i have Pink. Three times i was told i would recieve a call tag with my Blue dress i have ordered. Never came! I went to Florida where i wanted the dress for my business meeting. I wanted to retur n the dress 2 locations CLOSED. They told me on the phone to bring it to Ellingtomn MAll Guess, I did that they would not take it. So on the phone for an hour and a half they were now sending a call tag 3 times i never recived. So i went to my other business meeting in West Palm and went to a REAL Guess store and on the phone and it EXPIRED and they said i would revieve a email for return. LMAO Again never recieved. aFTER THAT I CALLED ONM MY 2 DAY BEFORE FLYING OUT AND AGAIN A CALL TAG WAS SUPPOSED TO BE ISSUED NEEVER RECIEVED! I want my refud and some that has half a brain to cantact me!

I purchased 2 ladies purse of guess. I used them rarely. So called leather has ripped off both the purses

I bought this Guess bag 194 SG751219 F-60 in Dec 2019. There came pandemic n the bag was kept because all were at lock down. When I'm able to use the bag in 24th March for a wedding I was so devastated. The was peeling off. What's the problem? A branded bag should be good n lasting... Why is it peeling? Please help to solve this .

Stella Benjamine

I bought a purse at a Guess store in Loulé, Portugal in September 2021. After 4 months the leather was scaling. I returned it and waited for over 2 months for a generic reply (unsigned and undated). The reply confirmed that this is the normal wear and tear of the product and even though it is within the guarantee period, it cannot be substituted. Seriously? I thought GUESS was a quality product, not something one can buy at any corner shop!

Leather of jacket is completely rotten. Didnt expect this from a renowned brand. Its really bad to see product used just once and it got rotten.

Hello there! I order from Guess.co.uk a Bag. Was around 44 pounds + extra 16 pounds to delivery to my address next day (was 8th of this month, when I made the order) and supposed to be at home Saturday or Sunday, nothing coming in this days. I text the company they said : The man who delivered cant come this days and your order is coming back in Italy and when the order comes back we will send your money back. Ok that is fine, sometimes things like that happen, but yesterday my room mate text me I got order from guess, and guess what?!? Its my order, late with almost 3 weeks, my 16 pounds extra for delivery?!? I text them, nothing at the moment... I am not happy from this situation

hi. i ordered a handbag on 14th January 2021 with amount of 49.5 pounds. the order no. was #GE00642418. I received the confirmation mail and my order was shipped on 15 January. but the tracking number provided to me was invalid. On 20th of January the amount was credited in m account. on the next day same amount was debited from my account and now the order history shows no orders placed.

Hello, I made a purchase with guess and still haven't received it. The tracking that was given to me is not working. I just want to get back my money!

Hi Guess,

I sent and created a return package on 27 January and I still haven't been refunded with my money. It's impossible to contact you by phone and the only valid number you provide is extremly expensive and I'm not even able to dial it from my phone.

I have emailed you a couple of times and have had no response.
This kind of service is unacceptable! Your return page just says pending all the time, so it's impossible to know what the status of return really is.

Hi i returned an item that I bought on line on 14/1/20 I spoke to someone regarding this the other week and was told I would get an email when they had received this it's now 3/2/20 and I still haven't had any email or refund, I've emailed twice now but had no response from that, just tried phoning again only to be on hold then cut off this is so frustrating for myself as I'm in the United Kingdom and making phone calls to Italy is costing me money!I would appreciate it if you could look in to this mattter for me ASAP and email me [protected]@yahoo.co.uk to give me an update thankyou regards Nicola, pls find attached the email I received after the first phone call was made and the item that's still saying pending

I went the Bay Ville D'Anjou.
Explain situation and they say. You should contact
Guess Co. because your bill is over 3months old.
We can't exchange your purse.
This is not the first time that the handles of purse tape comes out. I love your design of your purses. But the handle are very way to damege
What can you do? Please help me!
I have couple of your purses always the same problems! Attached a picture
Thank you

I bought a black Guess handbag 4 months ago which I alternate using with a brown Guess handbag bought at the same time. The rubber stripping that seals the sewing on one strap on the black bag has worn and now the seam is shredding and the rubber is stripping off. Please see attached picture. I have never purchased a Guess handbag before but I can say it was not cheap and the quality of what I paid good money for I could easily found at Walmart without the designer name for a fraction of the price. Are you a company that stands behind it's name and will make some type of restitution for this by possibly picking up the tab for someone to replace the handle vs. replacing the purse? I am unable to use this bag anymore due it being faulty merchandise that now just plain looks trashy. Thank you

Dear Guess,
I've ordered a pair of shoes online at www.guess.eu, as follows:
Order date -10/22/2019
Order Total - EUR 159.00
Order details -#GEU181319946339
OVILA LEATHER AND SUEDE ANKLE BOOT BLACK / Size: 36 / Qty: 1
Item Shipped 10/24/2019
I've opened a ticket for a return. Details as follows:
Date Created -October 30, 2019
Return Registration -[protected]
Return By -April 26, 2020
Status -Pending
As after a month, the status is still pending, I've sent an email questioning about the case.
Miss Elena Z. from GUESS Customer Service /www.guess.eu answered:
Dear Mrs. Dias,
thank you for contacting GUESS.
Regarding your request, I kindly inform you that you have made the return authorization by yourself. No return label has been sent as the return processed that you made was not correct: when you tried to register the return by yourself, you pressed the box that ensured that you did not need the label. For next purchases, I kindly ask you not to click the box, so that the free return label will be created without any issue.
If you have already made the return by using another label not belonging to us, I kindly ask you to provide us the postal receipt of it as we are unable to track your return parcel. Be informed that if any inconvenience might occur, GUESS does not take responsibility as the label does not belong to us. We remain at your disposal for any further information..

Having this information, I've sent already 3 emails informing that I didn't return the goods and requesting the labels to be able to return the shoes properly. No more answers from Guess.I'm writing to you because I feel I'm being tricked and this kind of behaviour should never be acceptable from a company like Guess - Leaving the Customers without any responses.
Note that if the customer care/service is good, you might not have the need to advise "avoid using CAPS letters.
Please see the attachment.

I bought a black bag from Namshi application which provides a lot of your products after I used the golden hand get rusty ! How could this be ? I paid a lot of money for it and I went to guess store in Egypt/Cairo / Cairo festival city branch
They told me it's not from this branch and you didn't buy it from Cairo so we can't help you
I think I'm not dealing with local brand
You are a famous and international brand so this is not okay to happened
Waiting for your reply