Guess
reviews and complaints

I can't believe that an international company like guess treat the customer so bad... my husband order a dress as a surprise for me and is the worst surprise ever because of guess store. Two weeks ago he order a dress I saw on the mall in Dubai he make it on line as surprise the delivery took more than 2 weeks finally arrive to Dubai first I don't understand how it there is one million stores with guess here in Dubai why u deliver the product from Italy the dress came with e y bad smell plus I have to pay extra taxes the dress was more expensive than buying direct from the store this is no acceptable I call many times customer support in Italy I went to the store in Dubai of guess nobody care and nobody even try to call me back to see what happen everyone keep saying sorry but I wait 2 weeks for the same you charge on the credit card now I have to wait someone to pick up again the dress sent it to Italy wait for my money refund this will take more than 3 weeks why they don't make the customer live easy and just make me collect from the mall is less price is the same a store why I have to wait again worst experience ever

Hello. I order shoes, but I didn't get it. The Guess company said to me but driver delivery in another address and I am very upset about it. I ask the guess company give my money back and the guess company just ignore me with that and keep telling me but the driver delivery in another address. It was signed by my name and surname. But just tell me how it possible someone signed by my name and surname ? The driver should ask for ID not give the item to everyone. It's not my fault. I really don't need waste my time and look for a month where driver delivered my item and I went to the house, which the guess company said was delivered but over there people said to me buy don't get any delivery by my name and surname.

Hi, I purchased a guess handbag from Florida mall Orlando USA. I bought the bag in MAY 2019. I didn't keep the receipt I was happy with the bag at the time. Iv had the bag less then 6 months and it has already started fray on the Handel and fall apart. I'm really disappointed with the quality of your bags, for a brand I really loved this bag has let me down. I'd like to know what can be done about this.
Shannon Denby

[protected]@hotmail.co.uk

I purchased 2 Guess jackets while in Hawaii last year & you may think that in that time i would of worn the jacket a lot thats not the case as it was summer here when i returned so only had this winter to wear it & as i dont go out much i wore it on saturday night for second time.

Plus given its white i tend to be overly careful on where i where things hat are white out. Yes I'm very careful with all my clothes .
I was shocked & so embarrassed when a work employee pointed out the sleeve on the jacket & then in numerous other places on back of shoulders where it was dropping off everywhere .

I expect this to happen with a cheap $10 jacket but not one that cost me more then $100 Aus.
I wish to be refunded for the price of this jacket as you can see the jacket in great condition everywhere else.

I bought these Guess slippers for my mother. She slipped and broke her ankle. And now she had a broken ankle and has a fracture. After a couple of days she had a stroke due to poor circulation. She's now in ICU and she might be needing a surgery. I'm just wondering why you sell these products. The whole family is devastated and I felt that it was my fault for buying these flip flops for my mother. Hope you get in touch and I'll speak to a lawyer about this.

I bought this silver toned quilted beautiful wallet in Aug 2017 and by 2018 july the color of the silver quilted wallet changed to some what silver copper ( patch in some areas) and by 2019 it's a different color . It's sad to see such low quality for products from Guess. I use guess products a lot due to the quality. Unfortunately this product turned out to be a disaster. Hence decided to write. Though I was thinking of sending a note for long but just ignored due to time constrains but decided to send this note now. Hope to see some action

I bought a bag online and I recieved it on the 21st 22nd August I was out shopping on the 23rd and the zip came off in my hand the metal had come away, I sent it back later that day packaged it up, but they are saying i should of took a picture first and then it gets dealt with, it was brand new so anyone would send it back, I'm not happy that they don't get back to me I am now owed 39.50 I was really happy with the bag till this happened my name is Gaynor kirkham my number is [protected] I have my proof of posting reciept please I hope you can help than you
Regards
Gaynor kirkham

Hi !
I ordered a bracelet from Guess a few hours ago. I needed the bracelet for a specific date and that date changes after I ordered so I need the bracelet faster which means Id have to change standard shipping with express shipping. I checked the website and it ways that whilst the product is pending I can cancel it and re order with the new details but I'd have to do it via customer service. The customer service is pretty much non existent ! Live chat is unavailable and the number provided is for Milan whilst the website I'm using is for UK . So UK doesn't have a customer service number. Then how do u want me to cancel my order ? I'd like to talk to a manager about this issue. And hopefully you can sort this out . I've seen many complaints about customer service and it is indeed a very bad one. This makes me scared to order from Guess again because I don't want to have to go through the same stress.

I'm just emailing a complaint in how disappointed I am with the sunglasses I bought in New York in January. I cannot find the receipt therefore I can't return but the product it self just isn't what I expected from Guess, the rubber black arm at side is not even on properly it keeps getting stuck in my hair, I've only wear them twice I loved them when I bought them to look at but I can't even put them on me so sore to wear, I have several cheaper pairs and these have got to be the worst I have bought by far.

I bought a Guess handbag and paid $90 for the bag from Guess outlet store. But cashier gave me handbag without putting it in the bag. She said they ran out of the bag. It looked so cheap to me and never happened before.
I wanted to return it back but I really needed it so had to keep it. She didn't even bother to say sorry about it. What a customer service.

We bought a geuss watch. After a few years the enamel of the watch is coming off. I believe for a good original quality geuss watch this is not acceptable. Do you perhaps feel this is acceptable. I have photos supporting my complaint. I do believe a cheaper version wpuld be acceptable how ever this is brought from an American swiss shop in menlyn south africa. I hope you could assist me with this complaint. Jaco. [protected]@gmail.com

I bought a bag for my wife dated in February 2019 as a anniversary gift, and after only four months the bag began to peel off as per the attached photos,
We returned to the store with the reset and the seller told us that he will send an email to the factory, after one week he told us by phone that we cannot change the bag and he will try to fix it,
We refused this way and need to take the correct way to solve our complaint.

my wife is a frequent shopper at guess stores she has purchased many guess items over the years such as bags, watches, jeans, tops, shoes jackets and never has never had a problem until now all her items are in boxes or covered over
last night we went out for dinner my wife decided to wear this item MUCH TO HER SURPRISE this is what she found one off her jackets in terrible condition she spends good money on clothing would not expect this to happening to a guess item
kind regards
matthew r bastian

[protected]@hotmail.com
unit 1/1792 albany hwy kenwick
perth wa 6107

I know this may not seem like a huge deal but to me as a customer buying your product I'd appreciate a lot nicer emails then the one I reserved today, I have a keychain held in my bag rn cause I haven't got my paycheck yet and I reserve an email saying " you've left something in your cart just because they're in your bag doesn't mean they're on hold, complete your order. Extremely rude in my opinion.

Hi have a beautiful Guess pocketbook. Its Rose Gold Metallic. I only used it a short time and the straps.. (one worse than the other) starting flaking. It looks terrible and i really can't use my bag any longer. The entire bag is in perfect condition except for this problem. Please help me out.. i love my pocketbook and i love Guess clothing and accessories

Hi,

A couple of years ago I got a Guess purse from Dubai, and left it in its box in my closet as I had no use of it then.

To my surprise, I opened the box a week ago and I found the leather in flaky condition. When I tried to get it out of it box, it was literally dissolving in my hands.

Is this an expected Guess product attitude, knowing that I kept it exactly in the conditions received from the Guess Shop?

Regards,
Rawda Yousri

I bought 2 necklaces and 2 pair of earrings at of the jfk shop in new york airport in may 2019.I have worn both necklaces twice. There is a stone missing out of one of them. The other one is tarnished. I have bought jewellery from guess before and nothing like this has ever happened before. The necklaces were not cheap. I have worn the earrings quite a few times the earrings are fine

I purchased my guess shoe from citycenter shop Alexandria Egypt and I wore it only 3 times.. to my surprise this happened on my 3rd time all torn and marked black color all over my foot ..
i am so disappointed as i loved Guess so much and its my first time to experience something like this i have guess bags cloth shoes .. but this was my shock

Annie Tutungian

I've made purchase the other day in UK, if you spend £180 you will get free gift bag. 4 days later they've send me email one of items is not available so my purchase is £150, after kindly asking them to add something else or just cancel whole order, they've refused to do so and also did not wanted to send me gift bag.
A month ago, I've bought a pibk backpack from them, after just a week one part fell off I've asked them to replace it or refund me, they didn't as they kept asking for picture before and after, how am I supposed to have pic before if it's broken already? Never resolved any problems.

Hi I purchased a black Guess handbag in Australia approx 3 yrs ago which I have cherished and used only for special occasions
It's still in perfect condition but sadly the material on the handles have actually started flaking and falling off. I got in touch with customer care in Australia to see if they could fix it for me but despite sending pictures showing the perfect condition of the bag and the tragic condition of the handles in comparison I was very rudely told by "Cristelle" that there's nothing that could be done about it. I asked her if I could have this case escalated as it does not make sense to me that such a reputable company such as yours would not care that their products May have defects and that they don't care that loyal customers are unhappy with their after sale customer care. She basically said sorry but we can't help you. This is just not acceptable from your team. I have been buying Guess products for many years and have never complained about your products and I am so disappointed with the response I got when I did question why the handles have disintegrated when everything else is still perfect.
Regards
Shandi Parker