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1.1 248 Reviews

GrubHub Complaints Summary

3 Resolved
232 Unresolved
Our verdict: If considering services from GrubHub with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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GrubHub reviews & complaints 248

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Newest GrubHub reviews & complaints

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J
2:43 am EST

GrubHub poor customer service

I ordered some sea food and it took them over two hours to deliver my order and the restaurant is one mile away! When my order finally arrived the driver told that it was not his fault, he said that the restaurant was full and that's why it took so long. Liar! The check on the driver GPS, which even I could see, had shown the driver lied. I have no idea what was he doing all that time, but my food was almost all ruined! I contacted GrubHub customer service and received no help from them! They issued me a $10 refund after I waited almost an hour on hold! I actually paid over $70! This whole company is a joke. I'll never order anything from them again! The lack of customer support is what disgusts me the most!

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B
6:12 am EST

GrubHub scam website

I ordered some chinese food from grubhub. Order arrived in time, but it was overcooked and smelled strange. Vegetables were rotten and I doubt that chicken was real. So I contacted the restaurant, requesting a new order and they refused. Then I called grubhub and explained the situation to their rep, but received no help! The woman on the phone said she would call me back after she contacted the restaurant. She never called me back, so I contacted the restaurant again and asked them if someone called from grubhub and was told that no one called. They just do not care! I'm extremely disappointed.

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IrishPrinz
IrishPrinz
, US
Feb 15, 2016 5:39 am EST

We had a great experience with Kadir. He's extremely personable and takes care of his customers. His pizza was excellent, and he even sold us some wood for our fire place!

ComplaintsBoard
V
4:21 am EST

GrubHub unreliable company

There is a serious problem between GrubHub that takes money and relays the delivery orders, and the restaurants that do not receive the orders. I am a restaurant owner and I ordered some products from this company and never received what I paid for. I contacted their support and they claim they delivered the order, but it is an absolute lie, order never arrived! Do not recommend GrubHub if you are a restaurant owner. I demand a refund!

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H
10:07 am EST

GrubHub liars!

I will never ever order anything from GrubHub again! I ordered 3 breakfast sandwiches, 3 coffees and 3 sausages. But I received only 1 breakfast burrito and 1 coffee! I contacted them immediately and asked about a refund as that wasn't what I ordered. Grubhub rep told that they do offer refunds, but they need some time to think about it. Think of what? Later I received a call from them and they said they could only refund me 1 breakfast sandwich. I spoke with a GrubHub manager and after much back and forth he agreed to give me a full refund. I actually didn't receive even a half of what I ordered! But in the end they changed their mind again and refunded me only 1 sandwich! Just, don't waste your money and don't order anything from these thieves!

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3DVR
, US
Nov 09, 2017 6:23 pm EST

Agree. Something similar happened to me. I had a coupon and ordered pizza through grubhub, who charged me the full (without coupon) price. When I complained they said they refunded me and that I would have to check with my credit card company since I didn't receive it. To add to their story, they gave me the dates and times of the transactions. So I checked with my cc company - they said they had never heard of a company issuing a customer credit which they refused to acknowledge.

ComplaintsBoard
R
7:34 pm EST

GrubHub password reset

So I was hungry for some food and didn't want to get off my lazy ### and go out in the cold to order said food, wait and pick it up. I figure I use the time to say indoors on the computer doing whatever it is I am doing and just order food via Grubhub which I have done many times before. It had been a while since I used grubhub and didn't know which email address I had currently associated with Grubhub. I tried both Yahoo and Gmail and reset password and nothing. So I called up Grubhub's customer service number and the conversation went pretty much like this: Me: I'm having trouble resetting my password Rep: Which email address do you use for Grubhub Me: Not sure I think it was Gmail or Yahoo I tried resetting the password using both accounts Rep: Did you check your Spam folder Me: Yes I did still nothing Rep: Well not much else I can do you just have to keep trying Me: There isn't anyone you can refer me to to help me with my account Rep: Hold on one second After a minute... Rep: I'm sorry there is no one that can help Me: Your telling me your company doesn't have a technical service department that deals with user accounts and passwords? Rep: No we don't. We do have a technical department but they only deal with the restaurant's Me: This department has no way to access or reset my password for me? Rep: No can not only the restaurant's Me: Can I speak to a manager please It amazes me that a company such as Grubhub doesn't even have a department that deals with user accounts/passwords? If one is having trouble related to one's account it seems Grubhub has no way to help out their customers. For a company that made $137 million in revenue in 2013 alone and probably on average $100+ million every year they can't invest in a technical service department that deals with customers? That's ridiculous. The rep admitted that there is a tech department but they only deal with the restaurant's. How about using some of those millions of dollars and creating a department that deals with customers and technical support related to their accounts instead of saying things like, "just keep trying on your end and reset the password on the website, eventually you'll get an email from us." Fck'en ridiculous! In the end I realized that I was using hotmail for my Grubhub login, but still it's ridiculous that Grubhub doesn't have a technical support department for their customers but do so for their restaurants.

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P
7:52 am EST

GrubHub bad services and slow delivery

Don’t order food from the website www.grubhub.com. We placed order and waited for 2 hours, and when the food finally arrived, it was cold and nasty. We refused to pay for the crap, which the rep delivered to us, but this jerk promised to call to the police and blah-blah. So he started to threaten us, but we wanted to get our food warm and tasty, but not this crap, which we got. The worst company ever, so avoid these ### and post comments about your experience with them.

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J
7:12 am EDT

GrubHub they messed up that order and then told me there was nothing they could do about it

This site is awful. I placed an order, they messed up that order and then told me there was nothing they could do about it. Then they offered to give me $5 in "grub hub dollars" to apologize for the error. He then got snippy with me at the end of our conversation. I was starving and this crappy company messed up my order, and then gave me attitude.

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H
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Hungry Patron
, US
Oct 11, 2019 5:35 pm EDT

Ditto!

Customer Service disconnected from our chat. Train your staff!

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kitcat12
Orange, US
Nov 01, 2019 10:27 pm EDT

Did not even get my food, and they refused to refund my money!

ComplaintsBoard
V
3:24 am EDT

GrubHub this website is just awful

This website is just awful and doesn't even compare to campusfood.com.

First of all, it keeps on asking me where I am and there is no way to make a default location. If you give people the option to list more than one address, at least allow them to choose the default location.

Second, why the hell would I want the restaurant with the highest delivery cost to pop up when I use the filter? Who the hell goes out of their way to list the most expensive delivery charges first when they want to order a meal?

Third, having to scroll down a list of cuisines I want is just poor design when you can list most, if not all of them out.

Fourth, the list of restaurants that you display is dwarfed by your huge ad for yourself. I would not be on this website if I did not know about it already. I visited the damn site to look at some restaurants and order some food, not to look at a huge green arrow surrounded by useless white space.

This site is just disappointing and any of the improvements from campusfood.com are just overshadowed by the lack of attention they put in to designing this site.

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Custom Machine
, US
Nov 25, 2023 7:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Worst food delivery service ever. Ordered four separate times and every order was wrong. They gave us a refund the first three times, now they won't refund the money and they are blaming me for there lack of quality control. Never again. 11/10/2023 6:14pm They never even gave us a receipt.

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Decord
, US
Nov 07, 2023 2:43 am EST
Verified customer This comment was posted by a verified customer. Learn more

Beware of driver with initials C.J. from Foothills, AZ. He basically stole my order, saw on the cameras how he drove by in front of the house but never stopped to deliver my order. Secs later received notifications of order received. Called and texted him but he never replied back. Immediately reported him and got a full refund.

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Mick Dooky
San Francisco, US
Aug 29, 2023 3:21 am EDT

I’m Sick & tire’d of this Game GH pLay’s whenever I need a MeaL !

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Mick Dooky
San Francisco, US
Aug 09, 2023 10:31 pm EDT

I order’d LARGE Fries, & request’d 10 Napkins in my Order.

Neither was provide’d, but I was charge’d nonetheLess August 3rd 2023

McDonaLd’s 605 Market St. SF,CA 10:55 pm

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Al Myles IV
, US
Jul 03, 2023 4:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I used GrubHub for my business and I wasn't paid at all and it's been over three months late. I've called several times to resolve this issue and still haven't received any money from the company.

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Spear7
Carrollton, US
Jan 10, 2023 12:14 pm EST

Yesterday from 1pm to 10pm on January 3, 2023 thereI was over $200 worth of unauthorized charges to my Grubhub account

and my debit card had long since been removed. The thief who ordered it added their info. I have screenshots of the transactions too

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Julia Sorenson
, US
Dec 17, 2022 7:06 am EST

I ordered meal for 4. The delivery was late. A large bag from La Madeline with 4 tiny side salads, nothing of original order.

Manager of La Madeline said driver did not pick up complete order. The large bag had receipt stapled to outside.

Manager said not their problem.

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frustrated with being dollared to death
Washington, US
Dec 17, 2022 5:07 am EST
Verified customer This comment was posted by a verified customer. Learn more

We SHOULD not be made to tip on anything more than the bill. I should not have to tip on a service fee and tax. The tip should only be on the food bill. Hell I don't know if the food will be right or the driver on time. I am sending a meal as a birthday present so it is not as if I can tip cash when the driver arrives.

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KPekuri
Leesport, US
Oct 10, 2022 8:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

On September 14th, someone hacked my account and ordered close to $200 of food. I immediately brought it to GrubHubs attention and I’ve been waiting over two weeks for them to refund my money. I’ve been chatting, emailing and calling every day for two weeks now and they have offered no solution!

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Jasminej8
, US
Feb 29, 2020 6:10 pm EST

I orderd food from Grubhud at 1:53. But diver never come and i sent message to customer care they said they only can give 50% back which is not fair. I wait my lunch for 3 hours this is how grubhub treat customers?

GrubHub Customer Reviews Overview

Grubhub is a popular online food ordering and delivery platform that connects customers with local restaurants. Our reviews show that Grubhub is highly regarded for its user-friendly interface, wide selection of restaurants, and reliable delivery service. Customers appreciate the convenience of being able to order food from their favorite restaurants with just a few clicks, and the ability to track their delivery in real-time. Grubhub's customer service is also praised for being responsive and helpful in resolving any issues that may arise. Additionally, Grubhub offers a variety of discounts and promotions to help customers save money on their orders. Overall, our reviews indicate that Grubhub is a top choice for anyone looking for a convenient and reliable food delivery service.

GrubHub In-depth Review

Website Design and User Experience: The website design of GrubHub is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search options, ensuring a smooth user experience.

Ordering Process and Convenience: The ordering process on GrubHub is incredibly convenient. With just a few clicks, you can browse through a wide range of restaurants, select your desired items, and place your order. The platform also allows you to customize your order and provides clear instructions for any special requests.

Restaurant Selection and Variety: GrubHub offers an extensive selection of restaurants, catering to various cuisines and dietary preferences. Whether you're in the mood for Italian, Chinese, or vegan options, you'll find plenty of choices to satisfy your cravings. The variety ensures that there's something for everyone.

Delivery Speed and Accuracy: GrubHub excels in delivering orders promptly and accurately. The estimated delivery time provided is usually reliable, and the tracking feature allows you to monitor the progress of your order in real-time. The delivery personnel are professional and ensure that your food arrives in excellent condition.

Customer Service and Support: GrubHub's customer service is top-notch. They are responsive, helpful, and go above and beyond to resolve any issues or concerns you may have. Whether it's a missing item or a problem with your order, their support team is quick to assist and ensure your satisfaction.

Pricing and Value for Money: GrubHub offers competitive pricing, and the value for money is excellent. The platform provides transparent pricing, including delivery fees and any additional charges, so you know exactly what you're paying for. They also offer various deals and discounts, making it even more affordable to enjoy your favorite meals.

Special Features and Promotions: GrubHub offers several special features and promotions to enhance the user experience. From exclusive discounts and loyalty programs to personalized recommendations based on your preferences, they continuously strive to provide added value to their customers.

Mobile App Functionality: The GrubHub mobile app is well-designed and highly functional. It offers all the features available on the website, ensuring a seamless ordering experience on the go. The app is easy to navigate, and the interface is visually appealing, making it a pleasure to use.

Safety and Security Measures: GrubHub prioritizes the safety and security of its users. They implement robust measures to protect your personal information and ensure secure transactions. Additionally, they have implemented contactless delivery options, providing peace of mind during these challenging times.

Overall User Satisfaction and Recommendations: Overall, GrubHub delivers an exceptional user experience. From the user-friendly website design to the convenient ordering process and prompt delivery, they consistently meet and exceed expectations. With a wide selection of restaurants, competitive pricing, and excellent customer service, GrubHub is highly recommended for anyone looking for a hassle-free and enjoyable food delivery experience.

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GrubHub contacts

Phone numbers

+1 (877) 585-7878 +1 (800) 437-1086 More phone numbers

Website

www.grubhub.com

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