SUBMIT A COMPLAINT

Groupon.comcheated me of $39 in trade in coupon which did not work

1
S Nov 18, 2017

I purchased a deal which got expired. I got a the trade in email. I tried to trade it in but there was some issue. I raised the issue twice on 8th and 11th november before the expiration, with the customer care. They did not resolve it till the deal expired on 16th november. Now I have tried to reach out to them and they say it is expired and we cannot do anything about that.
CHEATS
LIARS
FRAUD
Chat Name: Sheenu, Chat Ticket ID : [protected] (Request: [protected])
Hi there,
Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there's anything else I can help you with, just reply to this email and it'll go straight to the top of my pile.

Kind regards,

Heather Z.
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forsheenuonly, Nov 11, 6:21 PM CST:
Sheenu: I have questions regarding https://www.groupon.com/deals/papa-johns-15-22995470
Sheenu: hi
Sheenu: hi
Sheenu: hi
Sheenu: hi
Sheenu: hi
Sheenu: hi
Sheenu: hi
Sheenu: is anyone there
Sheenu: very poor service
Sheenu: hi
Yuseth D: Hello Sheenu, Welcome to Groupon Customer Support! My name is David, it will be my pleasure to assist you
Sheenu: thx
Yuseth D: How can I help you today?
Sheenu: my email is [protected]@gmail.com
Sheenu: I just traded in a $39
Sheenu: can u see that???
Yuseth D: Let me look into this for you today. In order to pull up your account, may I please have your e-mail address?
Sheenu: I just gv it to u
Sheenu: [protected]@gmail.com
Yuseth D: Please allow me 2 minutes while I further investigate this for you.
Sheenu: sure
Sheenu: plz hurry
Sheenu: hello
Sheenu: hello
Yuseth D: Thank you for your patience, I have checked your account and you do not have Groupon Bucks into your account
Sheenu: ok
Sheenu: i do have groupon trade in worth $39 ?
Sheenu: it is a bowling deal
Yuseth D: Sheenu I am truly sorry but as the voucher is already expired you can not trade in the voucher
Sheenu: what nonsense
Sheenu: it is valid till Nov 16th for trade in
Sheenu: get ur floor supervisor
Sheenu: v v v poor service
Sheenu: helllooo
Yuseth D: No problem, I will transfer to my supervisor please allow me 1 minute
Sheenu: plz don't take more than a minute
Sheenu: hi
Heather Z: Thank you for contacting Groupon Customer Support. My name is Heather, I'm a supervisor and I will be assisting you today.
Sheenu: thx
Sheenu: I have a bowling coupon that expiref
Sheenu: expired
Sheenu: for which I have an email saying it's valid till Nov 16th for trade in
Sheenu: I just need a confirmation for the same
Heather Z: I understand, Is there any particular reason why you were not able to use it since the purchase on July?
Sheenu: hand injury
Heather Z: I don't see eligibility for trade in, Can you forward that email to [protected]@groupon.com, please?
Heather Z: I'm sorry that you had that inconvenience
Sheenu: ok
Sheenu: alao I need major help
Sheenu: my bjs coupon got expired
Sheenu: I want u to validate it for trade in
Heather Z: Yes, please let me know once you forward the email to review
Sheenu: how will I let u know
Heather Z: Are you able to send it at this moment?
Sheenu: no
Heather Z: Okay, then please forward it to us and once you send it, you can reply to the email that you will receive with a transcript of this interaction.
Heather Z: is there anything else I may help you with?
Heather Z: Hello, I have not received a reply from you. This conversation will automatically end in 1 minute if you do not respond.
Heather Z: Thank you for chatting with us today. If you require additional support, please visit www.Groupon.com/support

Chat Name: Sheenu, Chat Ticket ID : [protected] (Request: [protected])
Hi there,
Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there's anything else I can help you with, just reply to this email and it'll go straight to the top of my pile.
Kind regards,
Karen Y
----
forsheenuonly, Nov 11, 5:57 PM CST:
Sheenu: I have questions regarding https://www.groupon.com/deals/papa-johns-15-22995470
Sheenu: hi
Karen Y: Thank you for contacting Groupon Customer Support, my name is Karen and I will be assisting you today.
Karen Y: Hello Sheenu, how can I help you today?
Karen Y: Are we connected?
Sheenu: yes
Sheenu: I just purchased this deal
Sheenu: want to know how many of my groupon bucks are left
Sheenu: hello
Sheenu: r u there
Karen Y: You have $0.00 Groupon bucks on your account Sheenu.
Sheenu: y
Sheenu: I just traded in my $39
Sheenu: can u check my trade in?????
Karen Y: From what deal
Sheenu: it was a bowling deal
Sheenu: hello
Sheenu: can u check
Karen Y: Sheenu this bowling deal on your account already expired, therefore is not eligible for Trade in.
Karen Y: This is an automatic warning due to inactivity, please let me know you are still with me or this chat will be automatically closed in the next 2 minutes.

Chat Name: Sheenu, Chat Ticket ID : [protected] (Request: [protected])
Hi there,
Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there's anything else I can help you with, just reply to this email and it'll go straight to the top of my pile.

Kind regards,

Balaji G
----

forsheenuonly, Nov 17, 3:59 AM CST:
Sheenu: Hi
Sheenu: hi
Sheenu: hi
Sheenu: is there any one there
Sheenu: hi
Sheenu: hi
Sheenu: seriously...u r taking so much time
Balaji G: Thank you for contacting Customer Support. My name is Balaji G
Balaji G: Hi Sheenu
Balaji G: How may I assist you today?
Sheenu: hi
Sheenu: is it gonna take a lot of time
Sheenu: helllloooo
Sheenu: hello
Balaji G: Can you please let me know the exact problem?
Sheenu: hwlllo
Balaji G: Can you please let me know the exact problem?
Sheenu: hi
Sheenu: my email is [protected]@gmail.com
Sheenu: I had a bowling coupon worth $39 expired
Sheenu: I got a trade in email
Sheenu: I have been trying to trade in the coupon but it is not getting traded in. 16th November was the last day
Balaji G: It looks like this deal is not eligible for Trade In now
Sheenu: What nonsense
Sheenu: I hv been trying to trade it in
Sheenu: I want u to reinstigate the coupon
Balaji G: Trade In option will be available only within two weeks post-expiration.
Sheenu: cn u kindly connect me with your floor supervisor
Balaji G: It looks like 14 days period has been expired.
Sheenu: I guess I explained u that
Sheenu: I had brought up this issue a few days back too
Sheenu: could u reinstigate it
Sheenu: hellloooo
Balaji G: Unfortunately, we do not have an option to re-initiate after 14 days of post expiration.
Balaji G: I've passed this issue along to my supervisor for further assistance.
Balaji G: My supervisor will get back to you via email once we've looked into this.
Sheenu: I m waiting
Balaji G: Would you like me to check anything else for you?
Sheenu: no body does
Sheenu: I m super disappointed with groupon services
Balaji G: I am really sorry, My supervisor will get back to you via email once we've looked into this.
Sheenu: nonsense

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