Groupon.com
reviews and complaints

I ordered one item from the website www.groupongoods.com. I got it on time, but it was piece of crap. I contacted the customer services and explained my problem. The rep agreed to provide the refund. I returned the item, and the seller informed me that this process could take about 3-4 weeks. I patiently waited, but nothing changed and the seller didn’t communicate with me and didn’t provide any info. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

This is an official complaint:
Dear Groupon,

On 06.05.2014 i purchased Mother’s Day Mystery Gift for RM30 but until NOW 28 MAY 2014 i still get nothing! My delivery is not coming next day, nor the next, nor for the next three days after that. How frustrating!

On 20 May i wrote email to [protected]@gmail.com asked about my tracking number. But they just replied on 26 May and say sorry for failing to deliver the item on time and also for not giving me any update. So i need to wait till next week because they forgot to delivery my purchase! How long should I wait for that item? I just completed one month bro! I already fed up and now I don't want to keep waiting for your item. I want to claim back my money as i am the victim. If no action were taken, I will proceed to report this case to Malaysian Tribunal without hesitate.

I am so disappointed with this and I REGRETTED purchasing this deal from Groupon.
You just show me your rubbish service. What a total waste of my precious time. Now I learned my lesson. Very good service usually comes at a price, not via Groupon!
Definitely won't waste my time again! Enough said!

Got notice from Groupon my email was changed. I didn't do so, and on checking it was an email I never heard of. Fraudulent $1200 charge to my registered credit card for a gaming console followed. I was able to cancel it in time since the fraudster didn't change my password so I used the fraudulent email address to get into my account. I also changed the PW to a long random string. Groupon was then helpful in disabling the account and transferring my legitimate purchases to a new account.
Moral: pay close attention to emails about account changes you did not make. Also subscribe to credit cards that email you notices of every transaction immediately, and check them. If you are risk-averse, add a Lifelock subscription at the intermediate level that checks known identity sale web sites.

I ordered some stuff from www.groupon.ae, but I haven’t received my order at all. I think that they are total frauds and steal money from customer. Also they didn’t provide emails address or phone number. So I have no possibility to contact them and return money. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

We used the Groupon getaway for a hotel stay in Baltimore's inner harbor that was supposed to include taxes.Prior to arriving to the hotel we received a confirmation that indicated the total costs including tax.

It was $21 less then we paid to Groupon. Upon checking out of the hotel we were billed for additional taxes ($34) .

The issue was reporting to Groupon's customer support. After several communications trying to clarify the simple discrepancy (clearly stated in the 1st email), customer support replied that the invoice from the hotel was inaccurate.

The difference is only $21 plus taxes but it is the principle of the issue that Groupon is misrepresenting packages when there is a clear difference between paid and actual costs.Just wondering what else is going on behind the scenes

Other people on the web claim this company is really located in China. People have tried to find a physical address in the US, but have not been able to do so. I just read a page where a woman lost $250 of wedding photos with them. I purchased a Groupon. Groupon knows their history...lots of customer complaints all over Yelp ...but they will not admit it. Their groupon promised 100% satisfaction or your money back. All I finally got after three months of waiting is my groupon money back. The company still owes me $33 and will not deliver product, respond to many emails, and Groupon who claims to be able to contact them, will not get my money back. I will never do business with either business again and filed a BBB complaint against Groupon, since they are the only one with an address. Paypal noted that they also could not get my money back from this entity (not in this country). Beware Groupon, they do not screen these businesses and then don't make it right themselves. And, www.PhotobookAmerica.com
is not in America from what I have read on the web. They never sent me my product (3 months later), and never respond to e-mails. You will never see your money again!

I purchased a Groupon dining offer from a NYC restaurant. After several attempts to have a meal there, I gave up. Twice we drove into the city, which took over an hour (no one picked up the phone when we tried calling on our 2nd visit), the third time we called someone answered and said they were closed. I read on yelp this was a small restaurant, so I assumed they were too busy to pick up phones, but this was ridiculous! My Groupon expired, and when I emailed Groupon to complain, they responded with a patronizing apology followed with "the amount never expires." Yeah right, why would I waste more time, paying for the ridiculous tolls into NYC, gas, just to experience a restaurant that doesn't even pick up their phones? Well, I assumed since I am paying the full amount, and I'm not getting the Groupon deal, I can choose to use the amount I paid in any way I chose. Well, I was going to use it for take out, but groupon informs me the amount can only be applied to the originally terms of the deal. In my case it means I have to pay for 4people with a whole 3 course meal and drinks! Wow, what a scam! How many people have expired Groupons and even with applying the amount you paid it's still too costly to make it worth your visit. Instead I opted to lose the whole amount of what I paid for that "DEAL." Becareful!

Groupon deactivated both my accounts for no reason! I have been a loyal customer for 4 years and have bought lots of Groupons. This is unacceptable treatment of their customers! My accounts had about 10 Groupons that I did not use yet.

I purchased a Groupon, went to the store to use it, and the store said the Groupon was not valid. Apparently Groupon had some sort of "system problem" which was indicating that the Groupon had already been used. It had definitely not been used. I made my purchase at the store anyway, fully expecting Groupon to give me back the value of the Groupon. Wrong. Groupon Customer Service did not resolve my issue. I ended up having to file a complaint with the Better Business Bureau/BBB. Groupon then agreed in their response to the BBB complaint to issue me a refund. Weeks later, I still do not have the refund. I called Groupon about the refund and was promised that someone will return my call in 2 days. A week later I am still waiting for that return phone call. I had to file another complaint with the BBB just to get the refund that Groupon promised to give me in their written response to my first complaint! Considering all the time I am spending I certainly am not saving any money using their "service". When everything goes well, Groupon is not a bad deal. When something goes wrong, good luck. Any company can provide great customer service when things are going well. A true customer focused organization should be able to make a customer feel good even when things are not going as planned. Groupon certainly fails in this respect.

I purchased a Groupon, went to the store to use it, and the store said the Groupon was not valid. Apparently Groupon had some sort of "system problem" which was indicating that the Groupon had already been used. It had definitely not been used. I made my purchase at the store anyway, fully expecting Groupon to give me back the value of the Groupon. Wrong. Groupon Customer Service did not resolve my issue. I ended up having to file a complaint with the Better Business Bureau/BBB. Groupon then agreed in their response to the BBB complaint to issue me a refund. Weeks later, I still do not have the refund. I called Groupon about the refund and was promised that someone will return my call in 2 days. A week later I am still waiting for that return phone call. I had to file another complaint with the BBB just to get the refund that Groupon promised to give me in their written response to my first complaint! Considering all the time I am spending I certainly am not saving any money using their "service". Anyone can provide great customer service when things are going well. A true customer focused organization should be able to make a customer feel good even when things are not going as planned. Groupon certainly fails in this respect.

I have been an avid supporter o Groupon until I had to make a return. They make their returns impossible and horribly word their two conflicting policies. The emails they send you for deals in your area are a huge ripoff and impossible to get money back on. I requested a return and did not receive a response until 4 days later. I was then too close to the event to even try to resell the tickets. Their employees are condescending, don't fully address your requests, and unwilling to admit when they made an error. I am never using this site again and would strongly recommend you avoid, or only but items you are COMPLETELY sure of.

Groupon gives out customer a redeemed/expired code. Don't ever buy their coupon. They would not refund your money if your coupon doesn''t work. I purchase Groupon-The body shop $10 for $20 on 10/25/2012. When i go to the store on 12/15/2012, the body shop manager said my groupon has been used on 10/19/2012. How could that happened? It's obviously Groupon has the fraud which they need to fix it. I called Groupon and let them know my situation. Their response is that this code has been used on 11/17. Where do they come out the date i don't even make a purchase? This is such a excuse. Groupon refuses to refund my money, but will give you a compensation, $5, Groupon bucks instead.

Don't buy anything in Groupon.com.

I have had two negative experiences. The first was on an expensive vacation. The second was with Oberweise. Both were due to the loss of jobs. My son and his wife lost their job and had to move in with me. The vacation ended up being canceled because my daughter in law just got a new job and could not take off. Both Great Wolf Lodge and groupon said sorry, so sad but you just lost all of your money. The second was due to the same loss of jobs. Due to this my son's family had to move in with me. Since I purchased a groupon with Oberweise they honored my groupon but would not honor my daughter in laws because we now live in the same household. Groupon states that if the groupon is not honored by the company we will refund no questions asked is a lie. Groupon said we understand but we will not refund because in the fine print it states only one groupon per household. Sorry but you are out fifty bucks. Oberweise and groupon both said I should give it to a neighbor or someone else. Now I am out all of that money. Be Ware if there is any chance that you will not be able to use your groupon turn around and back away from the groupon. I had a bad experience at a restraint and wrote a negative review. Groupon did not even acknowledge my comment they acted like they only wanted the positive comments.

Purchased event tickets for Queen Mary and the Ice Chill for December Holidays. I purchased the tickets and made the reservations with the event as instructed. Due to work I was unable to attend the event. When I contacted Groupon Customer Service they denied my refund based on a "7 day after the purchase date" rule. The problem with that is you had to purchase the tickets more than 7 days before the event to get the discount! The 7 days came and went before I was even able to attend the event. I explained this to the customer service representatives and was the told I could hold on to the voucher and apply it to the same event next year. So my only option was waiting a year to hope that the same event would be available and that I would be able to attend. I went back and forth several times with the company and they absolutely refused to give me a refund. The amount is over $100, so we aren't talking about a tiny amount of money here. The event/service did not suffer any damage or cost because I didn't attend, there simply isn't any reason not to refund my money. I have also posted this on FaceBook and a few other places in the hopes no one else gets scammed.

I am very unhappy with groupon for their refund policy, otherwise known as no refund. I purchased a groupon for services at a local studio called MetaBody. In the groupon they listed the classes and the locations of the Metabody Studios in Arizona. Groupon did not list the Metabody locations that offered each Yoga class or what times they were available. After purchasing the Metabody Groupon the schedule and locations available were not good at all. Groupon simply refuses to refund a lousy $20.00. I would be very cautious ordering anything from Groupon like the Metabody deal where open space or scheduling is involved in the deal. Terrible policy, terrible customer service from Groupon.

I purchased 3 groupons from the Blue Mountain Crab Company as XMAS gifts. It was a $19 cost for a $40 coupon. I saw that there was shipping costs and thought that shipping 1 lb of crabmeat couldn't be that expensive. It was $38 to ship if from Baltimore to Northern Va. $13 in 'packing' fees and $25 in shipping. How ridiculous is that? Will probably cost $50 to ship it to TN where I live. Stay away from both Blue Mountain Crab AND Groupon unless you want to sit and read all the fine print for the next hour or consult a lawyer. When I called Groupon to complain about it, they said they were sorry I was confused. Give me a break!

Purchases made through GroupOn on their website result in your money immediately debited and your purchases never delivered. You can follow up as much as you like, but the response remains that you have to wait the stipulated "fine print" number of weeks for delivery before they will do anything. They then have no idea what is happening with the order, ignore your emails to their "Zen" support desk and leave you to really stand the test of time waiting on hold to speak to a consultant... Then they pretend to submit your refund, haggle for a week or two and sometimes manage to get this right.

It happened to me twice. I should have learnt my lesson when it happened the first time... be warned.

Don't believe me, check this link for many other testimonials: http://hellopeter.com/search-reports?keyword=groupon+sa

Horrendous experience with Groupon. I am NEVER going to give them another penny. A vendor would not honor my Groupon so I contacted Customer Service only to be told that they would not honor it either. They stole money out of my pocket, but what am I to do? Warn others (hence this posting) and never do business with them again.

Groupon offered a deal through Little Pim...60.00 of product for 29. Except, there was only a 59.95 product, so you had to buy more, and really couldn't get the offer you thought you were buying. Groupon didn't really care about the bait and switch. They just defended the offer because of the language used. Bottom line: unhappy customer.

ticket #285382

Navjeet from Groupon Malaysia denied my request for cancellation and credit of a RM58 groupon for pest control on 31/12/12. The reason he gave was that I had requested a total of over RM400 worth of cancellations in 2012. The management deemed the number of cancellation and amount too high. The total I spent on Groupon purchases for 2012 is RM4, 520.30 (US$1, 507). The RM400 is less than 10% of my total groupon purchases. The cancellations were due to fully booked merchants who had requested I contacted Groupon Malaysia to cancel and merchants who are completely uncontactable after several attempts. In this instant I am temporary relocated by my company to another country and is unable to use this and 4 other Groupons totally RM143. (the rest of the unused groupons totaling RM 335, I had given to friends and relatives) I was informed by many of the merchants they do not receive any moneys for unused groupon. In this case Groupon Malaysia gets to keep the money. If so, there is a conflict of interest and breach of duty to customers as seen from the way the customer service discourages customers to ask for refunds. This is a highly unethical practice. Groupon USA is a listed company, I wonder whether they engage in this form of customer exploitation or is this just unique to Groupon Malaysia. Any case, this is not a viable business model for the long term.